Dell India Complaints & Reviews

The display was broken, the complaint was lodged on 26.11.2021. The dell team told us that the parts will be replaced in a week. After waiting that long we were told to wait further. On 11.12.2021 the dell team told that the return/replacement request has been taken and the fresh laptop will be delivered on the billing address by 19th.

Today the team is asking for next 30-45 days to supply the replacement machine.
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Hi
This is vivek kumar dansena of Dell service tag number 3MSKPH3. I had bought a laptop from FLIPKART, It's been 1month and I am already facing issues with the hinges were damaged, actually they were there from the starting but I didn't noticed that at starting I've spoken to dell customer service but they were saying that they will get repaired it but there were so many issues with the product and even if it get repaired in future...

Date of purchase - 03/11/2021
Date of replacement request - 12/11/2021
Date of product packed - 14/11/2021

Dell customer care

I have made replacement request of my laptop Inspiron 5510 -
ST- 69DVKJ3
EX- [protected]

I have calling dell customer care since 1 month but i am not any answer from the customer care. I have made replacement request because of the manufacturing...

I ordered the dell desktop on 3rd of dec.Because of performance issue and blue screen issue i raised the refund request sending emails to dell team and by calling customer care.

Technical team performed some troubleshooting steps but still performance is too bad.
I have raised the return request and no one has initiated the request till now .

Customer support team they are not responding .They are transferring...

I have purchased dell Vostro laptop last year. Since then I m facing heavy troubles.
Worst product I have ever purchased.
If I m suppose to surf a website then I will need nearly 40 minutes to turn it on then browser and then site. Moreover for turning it off will require another 20 minutes. Worst product. Slowest thing in the world. M frustrated with this. I want my money back....

If I paid the money then I am supposed to use the laptop. But thanks to the defective laptop and bad service I have been unable to use for 2 months.

Even worse one of the agents on Whatsapp clearly lied to me and now my replacement will take even longer than the repair while I will also lose my data.

Cheated me out of my money...

Very depressed with the product quality as well as service of DELL. See the Date wise developments given below:

1. Date of purchase: 11th October 2021; E Commerce Platform: Flipkart; Seller: Indospirit Private Limited,
Ship-from Address: Building no 5, Mouza Chandipur, Harinarayanchak & Amraberia in JLno. 9, 55 and 8, uluberiaDistrict Howrah, West
Bengal 711316, Howrah, WEST BENGAL, India - 711316, IN-WB
GSTIN...

I bought this product ON 07/07/2021 from flipkart, sold by Shreyash Retail private limited (Address - 42/1 & 43, KACHERAKANAHALLI VILLAGE, JADIGENAHALLI HOBLI, HOSKOTE TALUK, Bengaluru, Karanataka, INDIA-560067). Within 6 months of purcharse i experienced display error twice. It showed unsual linings and shut dowm immediately. when i tried on power on, display showed black color and even didnot wake up. Even after 4-5 times of power on and...

I purchase dell laptop 1.5 months ago and I have a hinge problem and I complaint in dell service 30 September but you guys don't send any update and not resolved my issue...

As per i complained the hinge promblem and they r telling change display and i am fraustred my laptop 2 months old is being part change and sometimes touch pad work also such case no [protected]
name Ashok kumar...

I bought a new Dell vostro 5415, Rs 60500 on 27th Nov from Dell exclusive store. It has a manufacturing defect from day 1(backspace key had a squeaking sound coming from it).

The store did not do anything, the customer support just kept on passing me from one department to another. Find today I am told that replacement will happen in 40-45 days. They aren't giving an alternate laptop or giving me a full refund. I had no option...

The human resources director named rajeev rajan of dell company with contact number [protected] and named as jagdish dayal in truecaller .he cheated by taking money as security deposit for trainer kit and verification of documents and now they are not refunding money and isr please help to get back my money as refund they took 21900 rs from me.sir please help me...

I purchased a laptop on 26/11/2021 and the billing person has entered the wrong bundle code that too it was clearly visible on the box and now he not picking up the call and if he is picking up the call then he is telling to call me on a toll free on which I called but it is not giving me proper response....

I have purchased the Dell laptop in April 2021 and I. 3 months it stopped working and till I have faced many issues and finally they approved to replace the laptop. From last 6 months I have not used the laptop. I have been calling customer care multiple times no response or update from there end and not even from replacement team.
I have not purchased the laptop to keep in locker. I have booked course to learn and for that I need...

I had recently got Inspiron 14 5000 model and it dint even took 3 months for keyboard to stop working properly. Now, every time I need to copy paste certain letters while typing which is a very hectic work as 1 letters are not working. I complained dell service center and they agreed to replace the keyboard as it comes under warranty. Its been over 2 weeks, I was informed it might take another 10 days and all of a sudden I get a mail reporting...

The Finger print reader of my Dell Inspiron 14 5410 2-in-1 is not working. It says 'Something went wrong, close Windows Hello and try again. I have updated my drivers with Dell Assist and has an updated windows. My service tag is -96G1V93 ND the service code is- [protected].
Please help.

Name- SUSHANTA MAHAPATRA
mail- [protected]@gmail.com
Mobile- [protected]...

I bought a dell laptop Inspiron on 31.10.2021 from Vasantha and co Nagercoil branch. from the first day camera, microphone is not working and system is very slow.i room this to Vasantha and co and they registered a complaint to dell support with
Service Tag: 1VV8YH3
Case# :[protected]
Service Request#: [protected]
Dispatch Number : [protected].No response from them for past one month and there is even a delay in...

Hi Team,

Date of incident: 22 Nov 2021
Client Name: Sibi Aadarsh
Client mobile no: +91-[protected]

Full description of the incident: We brought Dell Inspiron 3593 on September 2020 from Amazon India. The Laptop was without issues hardly for 6 to 7 months. After that there were lot of issues continuously. First time in the month of April 2021, there was an issue like when the laptop gets shaked the...

I purchased a Dell NB 5567 i3/4/1/15"W10 Gry - Serial No .67N1ZL2 - HSN Code - 8471 /MFG Yr 2017 from Lulu Connect, Edappally, Cochin on 17/12/2017 with extended Warranty for 2 years . ref Invoice No. 49/103732
for Rs. 40, 818/-

Within months it started to show complaints on Switch Key, the Key Pad, then Board, etc etc . All these were in the Warranty Period . All these parts were replaced too . Now for the past one...

I have a Dell Desktop All in One Model which i purchased about 5 years ago.
Its been working all fine and I use it for all my personal work as well preparing IT returns for myself and my family, Kids school work etc. Kids have their online classes in this computer. All of a sudden one fine evening few days back while I was working, 'Dell Assist' (a default remote support application) pushed an update. next morning the computer stopped...