Dell India — Laptop Order Not processed payment made on 18th June 2022

It has been 28 days since I made a payment of around 74, 000 INR on 18th June 2022

Payment was made through UPI on their official website "https://www.dell.com/en-in"

The Money was debited from my account as it was successful transaction

But I couldn't see the order confirmation page after the payment

Dell is neither delivering laptop not refunding me the money

and their customer care executives don't provide any solution they just keep routing my call to some other executives each time I have to explain the same thing to different people

and many a times customer care executives disconnect the call in the middle of the conversation

Dell in NOT at all replying to any of the emails which I sent to them
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Hey, we are saddened to read about your experience with us. Kindly reach out to our support team Dell Cares via Twitter DM so that they can look into it and assist you further on priority.
Maalik Mogha's [Complaint's author] reply, Jul 18, 2022
I did the same but nobody is replying to me on the same
Praveen Bhaskar Ch's reply, Sep 2, 2022
I am also experience the same with DELL LAPTOPS since last 8months for machine replacement Dell have lost of excuses to cheat the customers, once purchased the DELL product just forget of your money and u will get nothing from them...they manufactuer only one machine of any series model world wide ..if u had any issues under warrant or in any case of machine replacement is needed, they will have only one answer that they don't have the same to same machine in the entire world, and they will force u to accept refurbished or under rated quality machines. My case ID 137969895, I am behind these people past from last October 2021. My sincere request to you all in this group... don't trust Dell brand products and don't. Wast your time, money and energy wiht this qaulity less products...
In that case, kindly help us with your contact number and email address so that we can take it ahead.
Praveen Bhaskar Ch's reply, Sep 2, 2022
I am also experience the same with DELL LAPTOPS since last 8months for machine replacement Dell have lost of excuses to cheat the customers, once purchased the DELL product just forget of your money and u will get nothing from them...they manufactuer only one machine of any series model world wide ..if u had any issues under warrant or in any case of machine replacement is needed, they will have only one answer that they don't have the same to same machine in the entire world, and they will force u to accept refurbished or under rated quality machines. My case ID 137969895, I am behind these people past from last October 2021. My sincere request to you all in this group... don't trust Dell brand products and don't. Wast your time, money and energy wiht this qaulity less products...
I am also experience the same with DELL LAPTOPS since last 8months for machine replacement Dell have lots of excuses to cheat the customers, once purchased the DELL product just forget of your money and u will get nothing from them...they manufactuer only one machine of any series model world wide ..i[censored] had any issues under warrant or in any case of machine replacement is needed, they will have only one answer that they don't have the same to same machine in the entire world, and they will force u to accept refurbished or under rated quality machines. My case ID[protected], I am behind these people past from last October 2021. My sincere request to you all in this group... don't trust Dell brand products and don't. Wast your time, money and energy wiht this qaulity less products...

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