Dell India
Dell India Pvt. Ltd.
Customer satisfaction rating: 28%
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2697
COMPLAINTS
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Dell India Customer Care

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No. 12/1 & 12/1 A, Ground Floor, Divyashree Greens, Old Airport Road, Inner Ring Road, Domlur Layout, Bangalore
Kolkata
Kolkata District
West Bengal
India - 560071

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Customer satisfaction rating
Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
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28%
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2697
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0
Resolved
745
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So far so good - The company responded to our notifications and is working on resolving complaints.

Dell India Complaints & Reviews

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I submitted my dell laptop with its charger to the dell service center for fixing some problem in my laptop, I got the message that it got repaired after almost 15 days and when I went to the center to receive my laptop, they refused that they do not have my charger. We asked to show us the CCTV footage, they denied that too.
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    Dear Support,

    With following case ID :[protected] which was raised on[protected] & till date issue not solved.

    Its kind request in you to arrange an engineer to visit the site and provide the solution.
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      Above version of laptop purchased by me in December 2020 but the same is very slow in operation .I tried to find out service Centre near me but all were closed. kindly suggest me how I can repair it, it is under warranty period
      We regret the inconvenience caused, Harish. Request you to reach out to our support team Dell Cares on Twitter via a DM or send us a private message on Facebook so that we can look into your concern and assist further.
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        I have bought a keyboard and one mouse in nov 2020.
        Now it is july 2021.
        But mouse's right click is not working properly.
        and keyboard function key and symbol numeric key is not working properly.
        We are concerned to read this, Pawan. Request you to call your nearest Dell Carry-In Service Centre so that they can look into your concern and assist better. To get the details of your nearest service centre, please click on http://bit.ly/Dell_CarryInServiceLocator.
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          Resolved
          The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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          Resolved
          The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

          Dell India — Case no 118201715

          I have purchased this laptop last year in July till now 3 times part change and 2 times software issues occur. Recently I...
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          Hi Dell Team,
          We purchase DEll inspiron Laptop on May 7th this year. There were 2 offers on the laptop at that time....
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          My laptop was very slow working, please check my system and its very lagged...
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            Hi, my laptop has been lost/stolen.i have already filed FIR and talked with dell rep, she said, will send email id and ask some information but i did not get any response from dell side...so please help in this case.

            S/tag-c0xhft2
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              My dell laptop is very slow . it gets hanged very often. the system is very slow
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                The 100% Battery is Draining within 1 Hour and the laptop is overheating in 5 minutes after opening.
                Both the problems is happening from starting but I thought it was happen to every laptop but it is not.
                The temperature of this laptop is 98 degrees.
                Please solve this problem within 2 days.
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                  Date Of Incident : 19th June 2021

                  Client Number : [protected] / [protected]

                  Full Description Of...
                  +6 photos
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                  I have ordered Dell laptop and try to cancel it . I have already connected with customer support team but they are simply...
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                  Hi,

                  I have ordered wrong product from Dell INdia and I want to cancel it. I have tried reaching customer support...
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                  Purchase a new Dell laptop a one month back. At first the laptop kept crashing occasionally and had started having a lot of problems.
                  Having no choice left, we even did factory reset assuming that the setting will go to the normal. According to the BIOS diagnosis the laptop does not have any hard ware problem. The laptop seems to be working absolutely fine for a few days until it crashed completely showing no sign of life. it wouldn't turn on. The vendor has no solution to it except to open it. But we don't want to get it opened by him at any cost. So please refund our money.
                  Configuration of Laptop:
                  Model Name: INSPIRON 5410 2 in 1
                  Service tag: 3TBC0B3
                  Order No:[protected]
                  Eval code: D560465WIN9S
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                    Worst customer support ever. I have been complaining about my laptop to Dell over emails and web portal since 4th July. There...
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                    Hi,

                    DELL have cheated me by giving me this worst laptop. .I Just Bought this laptop on 12th July 2021, br...
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                    I am purchased laptop with an order number[protected] on 18 May 2020,
                    with model number Inspiron 14 5000 Series - 5490 - From last one week my power supply adapter is not powering continuously for the same reason my laptop is internediately charging, once I move the adapter it starts charging again.

                    Hence request you to advise on the further action.
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                      I have ordered delk laptop 8gb 1 tb storage but they provide me 8 gb 256 ssd . I call to customer care but they denied to...
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                      . I own a Dell 5593 which has some sort of issues with keyboard keys like n b spacebar etc, . a known issue with this model...
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                      Hello, I have purchased a Dell Laptop recently and I need to claim the offers (Amazon Voucher and Headset). In your website...
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