DEN Networks Complaints & Reviews

Net nhi aata

Sambhaji aware
[protected]
[protected]
[protected]@email.com

Lodged complaint do many times regarding frequently disconnection of den cable wifi network. Servicr provider not able to rectify problem. Kindly resolve the issue or disconnect permanently. So that i will be able to arrange another service provider of internet connectivity.

I applied for new broadband connection from den networks last friday. But till today there is no response from co. Side. No one is responding on their mobile phone. One person named sajid (Emp code dencj1868) who processed my payment is also not responding on his mob no. +[protected]. There is no response on their customer care no. As well as nodal office no. ‭[protected]‬. Pls help. Vineesh
Mob no. [protected]

I got connection after calling atleast 10 times and after 4 days. But even after that i does not get a proper connection.

Whenever i tried to call him he does not responds to such call.

Hi,

I have recharge my den broadband connection on 18th june . But for last 4 weeks my connection has technical issue. And whenever i call they say its in your whole area and we are trying to resolve but when i ask for the contact information of the person handling this issue. They denied providing the same.

I have recharged for 6 months and 1 month has gone in this issue and they are not even providing me an extension of a month nor they are resolving my issue.

Because of this my office work is getting hampered .
.
Details.
Nitesh Dubey
Customer id : NITDUB_3196

It is very poor service giving to customer. And i have total change a 5 time setup box and i am paid multiple time money

But ur opreator is not giving any resolution they have not any idea how to talk to customer and how to give resolution

This all guys is very digusting and uneducated and humiliting to customer

And plz check these branch how this uneducatied people are working

It is vashi branch from navi mumbai
Landmark near by devi joyti hotel
And give me resolution as soon as possible

And me or 1000 of customer is upseted regarding ur service or ur service provider

From last one month, i have been facing internet issues with den broadband for 4 hrs avg. Daily.
On 11th july 2020, internet was not available for almost the whole day.
Area manager never pick the phone. When i tried to customer care, no response and when i raised concern repeatedly on mail. The response was always an auto generated mail.

The service is really bad and i don't recommend this network to anyone.

I have not used the internet for two days, there are problems many times, the internet goes out many times, your service is very useless, you have to remove it very fast, the service is very fast. No it does

The cable provider refuses to connect the channels i want and is charging extra.

I recharged my broadband for 6 months on 15th june 20 with 20mbps speed plan. However, due to frequent calls and continuous work from home, the speed is not enough to cover my professional commitments. I reached out to their customer care twice and asked them to help me upgrade my plan by charging anything extra that is to be paid for the renewed plan. They clearly refused to help and said that no money will be adjusted if i want a changed plan. The money for 6 months 20mbps will be forfeited and the entire charges for new plan will be charged. Not sure how at all it makes sense and considering these tough work from home situations, how can a company not support these kind of changes.

U block phase 3 71, 19 11

सर आप का लोकल का केबल ऑपरेटर हमारा कनेक्शन नहीं लगा रहा है हम पिछले 15 दिन से चकर लगा रहे है वो बोलता है मै नहीं लगुगा कुछ भी कर लो वो बोलता है सिटी का लगवा लो
सर हमारा केबल कनेकशन लगवाने की कृपया करे
अमित कुमार
[protected]

आपका इंटरनेट दैनिक बंद हो जाता है या स्पीड प्रॉपर नहीं मिल पाती है और इस तरह की समस्या आने पर आपका स्थानीय कर्मचारी अपना फोन स्विच ऑफ कर लेता है

Hi team,

This is to inform you about pathetic customer service from customer care & field executives. I got a broadband connection last month for which i paid 2950/- for package. Now, i am not satisfied with your connection and requested to refund the amount, your customer care executive has put me on mute for a very long and drop the call. I don't why you hire such types of executives. On the other hand your field executive told me in case you want refund you will get that. Now, he don't know anything about the policy.

This comes under fraudery with the customers.
Kindly do the needful and refund the amount as soon as possible.

Thanks and regards

Customer since last 15 months. Inspired repeated reminder. Your service provider is unable to rectify fault. Or not taking interest. Pl look into matter

Hello

To whom may i concern i am the customer of den broadband connection my cust id is ch[protected] and i am facing this problem from a long time and i send about 7 8 mail to them but they are not responsive even their technician are very confused instead of solving the issue they start to manipulate things i send many mails to them regarding for speed connection after 2 3 mails about 10 days after they sent the technician for...

आपका इंटरनेट दैनिक बंद हो जाता है या स्पीड प्रॉपर नहीं मिल पाती है और इस तरह की समस्या आने पर आपका स्थानीय कर्मचारी अपना फोन स्विच ऑफ कर लेता है और जब नेट शुरू हो जाता है, तो...

In my area shalimar garden extn-1 every single day there is a network problem and after complaining to customer care they always give a recorded statement"technical problem" as an execuse and they also say that complain has been forwarded technical team working in field. What i feel is that either the technical team is inefficient in their work or they take the complain not seriously. I have been assign to work from home. How can it be possible without network connectivity. Resolve the issue permanently.

Not provide service . Service provide only 15 days in a month so plz add my complant and action operator emidatily plz . Fees deposite time to time every month but service not