Dewan Housing Finance Corporation [DHFL] Complaints & Reviews

I had put request for copy of chain of agreement on 14th June and was told to call back on 29th or 30th June to collect from Dahisar office.
Even after 25 days they do not know the status of my request.
Had escalated the issue with their Nodal officer but till now have not received any reply.
Today on 8th July after calling to customer care they said the status will be known only on 13th July.
They have such unprofessional people and system because of which customer keeps suffering.
If by any reason the emi is delayed even by one day the very next day the recovery person will come asking for the payment as if the default has been done for number of months. ( Happened to me in month of June 2019 ). For recovery they have proper system in place but for the customer requirement they do not have system.

Hi team,

Am chasing dhfl bank from past 2 years for pradhan mantri awas yojana (Pmay).. But no proper response even i have intimated to directly to main branch in chennai but no proper response.. I have submitted the documents for 7 times.

Please help on this.

My name : prasanth
Mail id : [protected]@gmail.com
Mob : [protected]

Respected sir,
With respectfully, i (Bijay kant jha) have sanctioned the amount 1715878 from your company against loan application no. 01901545. I have disbarment position or part payment and we have pay you only interest up to month of march 2019, then after start the emi. Our flat is ready for move. And informed me for the registery.
So i want to the registery against loan no. 01901545 and sanctioned amount[protected]. Builder inform me from jan2019 for registration. And can't give me position.
So i request you please take the action for the registration as soon as possible. Further information me details within
Seven working day.
Thanking you,

Yours faithfully

Bijay kant jha

Hi,
I have taken the loan in dhfl and they proceed me to take the insurance policy this dhfl with ecs as a compulsary option for insurance premium also. I accepted and taken the policy also now this is 3rd year the policy premium due date is falls on 31 july 2019. But i got a message that the premium amout will be debited on 1st july 2019. I called dhfl customer care, and other persons in the dhfl office, no one having proper answer for this. Before premium due date they are collecting the amount. Its nearly 30 days. Now i didnt have money for the premium. If ecs got processed it will get bonused for insufficient funds and the bank and dhfl will charge for that. What is the solution for this. If this is the case at the end of my policy if its 10 years dhfl is collecting premuim before 1 month every year. So my policy period will be 11 years. By this we can find how much dhfl is earning. Try to solve this

I have taken a loan in dec 2017 for 180 tenure period & emi 52, 000/ month. Regular payment is done, credit score is good. Due to this good credit score everytime they increase interest. As of now my tenure period is 178. That means i paid nearly 10 laks for what purpose?
No one answers properly. Once i missed emi, so much torture over calls & people even visit house to recover!!!. Hell out of this dhfl. Decided to sell my house or transfer to another bank. Wrong choice that made in my life is the selection of dhfl.

My loan code 00002740 dhfl is really has very pathetic service in all aspect it’s been around more than 6 years and i took home loan and i was paying the emi on time and after that due to financial problems i could not pay the emi months of june however i made payment for next month’s but you’re recovery team (Hafta vasuli this hindi language) harassment my mom & dad if not pay amount for in a week lock door my in house. Why lock this door? I am only one emi bounce why locking this door my in house? Why notice updated in my door? Please remove the notice my door otherwise i am take compliant for rbi. My emi bounced 17576 and your notice board mentioned amount 35152 please confirm 35152 which amount mentioned in notice board? This bank & recovery (Hafta vasuli team) harassment my family last one week this senior citizen person she told this guy i am pay amount next month’s but your recovery (Hafta vasuli team) daily routine my in house & harassment my family note: - as per rbi rules three cheque bounces customer so take legal action this bank.

Respected rbi my only question is that for just 01 emi bounce how dhfl can send a notice to my house and threatened my family and malign my name. Can you please let me know under which law of banking does the dhfl has right to threaten me and my family that too just for 01 emi bounced?

As a law abiding citizen, i request you to kindly do justice with me and help me in this case.

, charges rs590- as the cheque was bounce in the month of the july without any reason. The money was in the bank account and the signatures was also same there was no mistake of mine side as the punjab national bank also refunded my charges because it was not my fault check the attachment. I will not pay this kindly do not ask me the same in future

I am waiting past 4 months for the payment my house construction work was stopped due to non releasing the payment
My DHFL loan account no: [protected]
I am call the customer care sender they are respond me so many time mailed regarding this .
I am facing many problem to my house construction work contractor forcing me the payment .
building materials rate also high for past 4 months

I have submitted all the documents for availing the benefit of the Pradhan Mantri Awas Yojana (PMAY). Got a response on 5th January, 2019 from the bank stating that my application has been forwarded to the concerned department and will get a response within 7 working days. Till now no response has come. When I followed up they are saying now that application pending due to non-submission of documents. Response from DHFL is very poor, no accountability & responsibility. Irrelevant questions they ask without having some common sense. I have sent them the documents again today. Please ask them to process the request at the earliest.

Have taken my loan disbursement almost 9months ago still i have not received any pmay subsidy. EVEN AFTER PLACING COMPLAINT REGARDING THIS THERE IS NO RESPONSE.
Costumer care is not responding properly over mail and calls. Just making me fool since last 5 month that you will son get the subsidy. They are just saying that my file has been uploaded on the portal and we cannint do anything further regarding this. On asking the proof they say they cannot give any aknowledgement or anything. They are fooling their customer. Even interest rates has been increased twice evn after RBI has reduced the rates.
Hope this time they resolve the issue.

Dear Team,

Without any information and resolution my compliant marked has resolved,

compliant Number : SR/CC/MAY 19/009

kindly reopen my compliant and resolve soon

Rgds
Srikanth

Complaint marked as Resolved
Jun 13, 2019
Complaint Status
[Apr 08, 2019]
Dewan Housing Finance Corporation [DHFL] customer support has been notified about the posted complaint.
Updated by mandrusrikanth, Apr 08, 2019

several times we visited the branch and no manger in the seat to contact, , even they wont lift the phone calls also
Verified Support
Dewan Housing Finance Corporation [DHFL] Customer Care's response, Apr 08, 2019

Dear Srikanth,

We have forwarded your query to the concerned team. However, request you to share your email ID and mobile number to help us trace your issue and resolve it at the earliest.

Alternatively, you may call us on[protected] or email us at [protected]@dhfl.com.

Regards,
Team DHFL
Updated by mandrusrikanth, Apr 08, 2019

My details

Applicant Name : MAUREEN ANNA
C0- Applicant Name : SRIKANTH MANDRU
Application ID Num : 01807253
Closure of Loan Account Num : [protected]
Phone Num : [protected],
Email ID : [protected]@gmail.com.

refund of pemi
Updated by mandrusrikanth, Apr 08, 2019

My Details

Applicant Name : MAUREEN ANNA
CO- Applicant Name : SRIKANTH MANDRU
Application Number[protected]
Loan Closure Account Number - [protected]
Cont Num : [protected]
Email ID : [protected]@gmail.com
Verified Support
Dewan Housing Finance Corporation [DHFL] Customer Care's response, Apr 11, 2019

Dear Srikanth,

We have forwarded your query to the concerned team for resolution and they shall revert to you within 72 hours.

Regards,
Team DHFL
Updated by mandrusrikanth, Apr 19, 2019

Dear DHFL Team,

No one has contacted me till today, has u people mentioned with 72 hrs will contact you, it was almost 7 days done, please revert me soon...my cont num[protected].

Rgds
Srikanth
Verified Support
Dewan Housing Finance Corporation [DHFL] Customer Care's response, May 06, 2019

Dear ‎Srikanth,

We understand that our team has connected with you & has addressed your concern. Kindly acknowledge the same.

Alternatively, you may call us on[protected] or email us at [protected]@dhfl.com.

Regards,
DHFL Team
Updated by mandrusrikanth, May 28, 2019

Dear team,

No one contacted me till today, what is the status of my complaint, resond immediately and return my pre EMI soon

Rgds
Srikanth
Updated by mandrusrikanth, May 29, 2019

Dear Team,

It has been several months and my issue is not resolved...where it is lagging, resond on my complaint and return back my pre EMI ...

Rgds
Srikanth
Updated by mandrusrikanth, Jun 13, 2019

Dear Team,

my complaint not got resolved and it was marked as Resolved, Iam waiting for your call no one contacted me till now.

Rgds
Srikanth

Dear DHFL Team,

No one has contacted me till today, has u people mentioned with 72 hrs will contact you, it was almost 7 days done, please revert me soon...my cont num[protected].

Rgds
Srikanth
Reply
Dewan Housing Finance Corporation [DHFL] Customer Care's response, Apr 23, 2019 Verified Support
Dear Srikanth,

We have forwarded your query to the concerned team for resolution and they shall revert to you soon.

Regards,
Team DHFL

Ref: Loan Account No: CHE 33003- Not releasing documents by DHFL
***
As guided by Chennai Office, I went to Pondy DHFL Branch to collect my documents, on 04.06.2019.
At the entrance itself, without showing the documents, they asked me to pay the DOCUMENTS keeping / Storage money Rs.2000/- plus GST totalling Rs.2360/-

I paid Rs. 2, 360/- vide receipt no 1379318 dated 04.06.2019.

They asked me to produce aadhar card of mine and co-applicant (N.Shanthi, My wife) for which I obliged.

But while scrutiny Page Nos. 14, 15, 16 (3 pages) were found missing from ORIGINAL SALES DEED.

The amount was paid to Mr.Selvaganesh. He was not able to trace the missing documents. Then Mr.Iyappan (i think so) came and tried to convince me without giving any authenticated statement, Even I wrote that three pages are missing, in the copy of NOC, PONDY DHFL Personnel refused to give any type of acknowledgment for missing documents. After half an hour Manager came and told that he will contact Chennai Office and back, as documents received from Chennai. Hence, I turned back without receiving the documents but paid the fees for documents keeping charges.

I requested via email on 06.06.2019 to release my entire documents immediately as I paid all dues to DHFL without any default including the documents storage fee.

****
On 07.06.2019, I received reply email from DHFL(Mr. Kunal D
Customer Service, DHFL ) as below
We refer to your concern regarding Original documents in your loan Application No F0255180.

In this regard, we would like to inform you that we have raised a complaint No CCDIS02299763. You will receive the confirmation within 7 working days.

For further queries or clarifications, please feel free to call us at[protected] or write to us at [protected]@dhfl.com.
Looking forward to many more opportunities to be of service to you.

****
But phone no 1800 3000 is out of order till today (13.06.2019). On 10.06.2019 i emailed as follows:

The telephone number you ae giving i.e.,[protected] is not working and i am getting the reply that the telephone number is not exist. Kindly give me the correct number so that i can follow up with my complaint No CCDIS02299763.

I am urgently in need of my house documents. Please do the needful, as i already paid all my dues and document keeping charges.
***
on 11.06.2019, also i emailed about the not working of toll free number and no one in Chennai DHFL to pick up phone.
***
on 12.06.2019, (Kavitha, DHFL) replied via email as below:
Dear Customer,

We value your relationship with DHFL.

We refer to your request for the original documents of your property. In this regard, we request you to visit the Pondy branch during customer service hours, with the following documents for collection of original property documents:

Identity and permanent address proof of all the applicants

Copy of Bank statement/passbook reflecting loan closure payment amount

Customer Service Hours
Monday to Friday -10:30 AM- 4:30 PM
Branches will remain closed on all Saturdays of the Month

Below mentioned charges will be applicable towards your original loan document retrieval and handling:

- For Loan up to Rs.10 Lac: Rs.1, 000 + GST

- For Loan above Rs.10 Lac: Rs.2, 000 + GST

- Custodial Charges of Rs.500/- + GST will be levied per month post 60 days from Loan Closure Date, in case the original documents are not collected

All applicants are required to visit DHFL branch for collection of original documents. In the absence of an applicant, the other applicant should carry power of attorney in the format specified on the DHFL website.

For further queries or clarifications, please feel free to call us at[protected] or write to us at [protected]@dhfl.com.

Looking forward to many more opportunities to be of service to you.

Sincerely,
Kavita
Customer Service Team, DHFL
*******
On 12.06.2019 I contacted Pondy DHFL and replied via email
Just now contacted Pondy DHFl.([protected])
Documents not received.
Please don't give false statements.
Already I paid all fees including the documents keeping charges.
Once again you are sending a formal letter, as if nothing has happened, asking loan closure details and identity.

Once again i am giving my complaint as below:
1. Loan closed.
2. Documents keeping charges were paid. (trailing mail has details)
3. While scrutiny some of the documents found missing in the original sales deed.
4. So documents were not received from DHFL or otherwise Documents are not released by DHFL, till today, even after making the documents charges.
Your customer care number for existing customer is not working and your chennai office no one is there to pick up phone.

I am in Neyveli. So going Pondy and coming back without my house documents, is a wasteful expenditure.Already one time i suffered. To avoid the second time only I contacted your Pondy Office and came to know nothing was received.

Once again I request you to release my documents within 7 days. Please avoid any delaying tactics. Hope DHFL will not force me to get my documents through legal.

Till date no fault on my side, in making payments towards loan closure. As a good customer, i want to get back my documents from DHFL. Hope you will understand the sentiments.

Thanks

al.nagappan
n.shanthi

Ref: Loan Account No: CHE 33003

Dear sir
Loan Nb[protected]

We have taken loan from DHFL 3 years back. Now in last 1 years they have increased the interest rates twice stating financial market is not so good and their cost of landing is increased.

When we said we can’t afford this kind of hikes so it’s just the beginning and we have increased the least other companies in market has increased lots more and more hike is expected. Since it does not come under RBI they don’t follow RBI rules also. So what are they doing don’t know but it’s a open financial fraud is happening in market.

Utam Singh
Mb-[protected]

Dear Mr. CEO,
With highest regards and heavy heart I write this email to you..
You have the Worst Team under your leadership...
UNFORTUNATELY I own a home loan with DHFL (One of the worst Bank in Banking industry for customer)
I had avail a home loan one year ago with your so called customer friendly... (What rubbish) bank..
And the Nightmare started ...

* I had provided all required documents on which your team approved home loan...
* The Home Loan was disbursed looking at all parameters..
* The executive collected 4 PDC and an ECS activation Form for DHFL and from AXIS Bank... (I was informed DHFL team take 3 months for ECS activation.
Till now all OK in life...
And the inefficient team of DHFL had started actions...

* Once PDC got over someone who is an executive called me up and informed "Sir your ECS is not activated due to some technical reasons" (what that technical reason he must be knowing)
Again I needed to follow same procedure 3 PDC and an ECS form ...
And again same drama till PDC was over...
This is the third time I had given PDC and signed ECS form But...
Here I was alert as I could smell the team of inefficient people you have...

* I PERSONALLY went along with your executive to my Bank and get my signature authentication from General Manager Axis Bank (Mr. Darshan Lakhwani[protected]
* This time again I gave 3 PDC and a signed form of ECS with Authentication by BM with expectations that all set...

I forgot that I hand it over to "DUMBOS" of DHFL..

And again after 3 months while PDC got over same drama ...

*I was told your ECS form is rejected by parent branch saying signature mismatched...
# How can it be as with same sign 9 PDC were cleared
# ECS form was authicated by GM Axis Bank.
# I was asking the enrollment no at DHFL and nine was able to give...

The more is...

* I am getting at least 3 audio calls reminding me for ECS activation every week.
* I am getting at least 2 calls a day from collection department daily till I give a cheque of EMI.
* I am getting at least 2 calls for week between 15-30 of each month for sending someone to activate my ECS (Evey time I have agreed upon to cooperate and NONE HAS YET TURNED UP)
They say these calls are recorded for quality purpose and, , I am pretty confused ...
What the ... It's quality purpose...
I have cried all above detail to all customer care executive and all collection department colleague (you can very well verify that so called quality purpose recording even if you have (I am sure it's fake none does so)
You can check all records as they have said we are putting in on record (To my opinion they are not doing so)

Now at last on 31st May I could come across someone named Mr. Jaya Chandran who ensured me some will address the issue on 3rd June and get all documents signed so I should be ready with 3 PDC and to be available to my office. .
I strictly followed it and remained at office. You might be a BIG BOSS handling billions of RS. Finance at the same time I'm also working at the capacity of Vice President of a company a small person BUT YEAS IM THE VICE PRESIDENT WHO TAKES CARE OF CUSTOMER NOT LIKE YOUR TEAM.
I cancelled all my external meeting and remaiend in office to get the issue sorted out...

AND WITH NO SURPRISE NONE FROM DHFL TURNS UP AS EXPECTED...
YOUR BUNCH OF IDIOTS HAVE NO VALUE FOR CUSTOMER AND HIS TIME.

So I rang up again to Mr. Jaya and he put me to Mr. Rushabh and as per him...

* He is new to the system.
* He needs to understand the issue well.
* He ensured he would send the candidate for documents on 10 June without fail.
* This time DHFL team would not let me down...

And...
* DHFL team is made for letting customer down only.
* DHFL team is the worst team in the industry.
Again ...
* I cancelled my appointment trusting on Mr. Rushabh (check Google there is iphex in Ahmedabad and I had an appointment with some manufacturer there)
And as a routine I found NONE attended me till 6 p.m. on 10th June which was again expected from inefficient people of DHFL... (Sorry to say I have started doubting on leadership now)
I called up again on DHFL no of Mr. Jay and I was put to Ms. Seema and the same story repeated...
* She is new to system
* Mr. Rushabh had a genuine issues so he is on leave .(Is your bank system driven or an individual driven?)
* I would personally take care and would call you.
* I was put to one more colleague Mr. Jaya by Ms. Seema to explain entire issue again which I did and he said he is senior to Ms. Seema and as per Ms. Seema he is not Senior to her.(They are playing this way to customer over phone like this)
* My collection executive would get your documents signed

All Rubbish...

* None called me for ECS till 4 p.m. yesterday.
* Mr. Ashok Patel called me at 11 a.m. for EMI collection cheque. And he was given the same as usual .(Sorry to say since last three times I need to pay penalty for cheque collection with nine of my fault) and not shown in your receipt (only once shown)
* At 5 p.m. I got a call from Mr. Ashok Patel asking me that Do I also need ECS form to be signed?

I got shocked ...
What the hell is going on. While asking him I came to know he had got the mail by 4 only that I also needed that help...

What the...

Since last 8 months I have been crying for the same. Every time it's recorded with so called quality purpose. Everytime some record has been put in as my issue. Everytime I was ensured by your so called customer management team ...

You people feel...
*I am a NUT?
*I am a small person having g just 30 Lac home loan as you are busy for customers having Billions of RS loan and they want you to declare you as one of the most currupted bank...
* I am the free person and having no job then listening to DHFL bank inefficient Customer Service Team...

I am sorry that your bank failed to address Customer...

I have personally visited your branch at Ahmedabad at Parimal Garden and explained all above...
Everytime I have explained the same to each customer care officer over phone..
Everytime I had cooperated to All...

As a result...
I had got frustration and nothing else...
And by writing you I'm mentally prepared for one more frustration as usual...

Why should I not file a case against your bank for mental harasement?

Check my records as I m a regular and no defaulter payer...

And your team is complete failure to address Customer query...

A [censored] TEAM A CEO HAS...

Sorry if anything has hurt you BUT ITS A REALITY...

With reference to my application no.[protected]Rohini Branch) with DHFL

Home loan Code: 00000389 &
Customer Code: 00793105

I have come to know that DHFL is offering Home Loan @ 8.7 %, whereas I am paying interest @ 10.22 %. DHFL has arbitrarily increased the ROI several times in last 15 months, however not reducing when government has reduced the prime lending rate.

I requested DHFL several times to kindly reschedule my home loan at the current rate offered by DHFL i.e. @ 8.7% . It is very unfair trade practice on their part that they increase ROI by their own convenience as per market but not bother to reduce it without taking conversion fee from customer as the housing loan is floating one. Variation/ enhancement in ROI at regular interval seems very arbitrarily in comparison to other banks/ financial institutions and against the banking norm.

I RECOMMEND EVERY AND ANY HARD EARNER TO NOT PUT DHFL AS THEIR CONSIDERATION AS LOAN PARTNER WHEN YOU ARE GOING TO BUY YOUR FIRST HOME OR FOR THAT MATTER ANY PROPERTY!

My loan was sanctioned 6 months ago and since past 4 months not even a single penny has been released by the company and builders have made my life troublesome as they are not getting the amount on time! Worst, Now I am held liable to pay such an amount to builder in one shot which I was never prepared for and if I fail to do so, I’ll be the one who will suffer the loss!

I paid over a lakh in just processing fees, insurances amounts, notary et cetera and after showing nerve-wrecking patience of 4 months, the DHLF representative said they are not sure whether the company will even survive or not so its better I start looking for another bank.

About asking the processing fees which they took in advance, his reply was that it was non refundable!

Is this the way such companies do business?

PLEASE IF ANYONE HERE IS READING THIS AND HAVE A SOLUTION TO MY PROBLEM, PLEASE ASSIT ME!

It feels like the hard work done since past years is going in vain!

DEEPLY AGONISED AND DISAPPOINTED!

DHFL is really has very pathetic service in all aspect its been around more than 3 years and i took loan and i was paying the emi on time and after that due to financial problems i could not pay the emi how ever i made payment only as per guidance from customer and branch managers even after paying online dhfl has presented the ECS and money debited from bank which is very much lose for my cbill score and need to pay to my bank and and dhfl has charged for check bounce it is fault with DHFL and i was about to transfer the loan to other bank then dhfl called me and informed will reduce rate of interest but till not reduced and increased ROI twice .and collection agent A RAJU is calling and harassing to pay the charges.
i have escalated to dhfl customer care and nodal offices but no single response look how irresponsible and careless of customer issue

Dear Team,

My name is shenbagamoorthy I have applied Home loan to you with PMAY application and at the time of sanction process some credit manager called me to my number for personal discussion and he asked my details for loan sanction I explained and asked about PMAy scheme and explained to him this is my first property for my family then he told you are eligible for PMAy scheme got sanction on 20/06/2018 and loan got disbursed on 25/07/2018 your sales person told that you will get subsidy in 3 to 4 months now almost 4 months over then I enquired in Kodambakkam office they are telling at the time of sanction your PMAY scheme not processed. Now what I want to do pls help to solve the issue very worst service by credit manager who sanctioned my loan. and keep on trying to reach customer care there is no proper responds and i walkin to kodambakkam branch they request to submit the document again for PMAY so i submitted the same on 04.02/2019 again 4 months gone.

Find my loan details below

Borrower name : Shenbagamoorthy
Co Borrower name : Senthil Kumar B(brother)
Co Borrower name : Bakkiyalakshmi B(mother)

Application No :01826046
Reference No: 01437072
Customer No: 02024139
Loan Code : 00000228
Loan Amount : 2557115
Sanction date : 20/06/2018
Disbursed date : 25/07/2018

Note: Property registered in all the three borrower name as suggested by DHFL for PMAY Scheme

Mera dhfl me lone liye, huye 2sal ho Gaye, panthpradhan yojna, me sabhi formalities documents, mene fill kr diye, or aapke dwara ye lagu krne ke liye processing me Kam pad rahe he, , dhfl me mere dosto need bhi lone le liya he is yojna me unke 260000lakh benefits Mila, unki arthik sthiti majbut hone k bavjut unko benefit Mila, , Mera to lone emi 11hajar se14hajar ho gya, bad experience, plz solo my complete

We have taken a home loan from dhfl. Half of the amount is disbursed. We have been waiting for the remaining amount since September 15th 2018. But the amount is not yet disbursed. They have increased the interest rate 3 times from an year. They are deducting the pre-EMI, but disbursement is not done. How can they make us wait for an year for the disbursal of the remaining amount. No proper response from branch or customer service centre also.