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Dewan Housing Finance Corporation [DHFL] Complaints & Reviews

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Updated: Feb 12, 2025
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Dewan Housing Finance Corporation [DHFL] reviews & complaints page 36

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P
Pradeep Agale
from Mumbai, Maharashtra
Sep 15, 2017
Resolved
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Address: Mumbai City, Maharashtra, 410208

I had taken housing loan from dhfl ltd as on 31/3/2013 of rs. 903307/- application no. 00866748 loan code. 00002232 vashi branch. It was closed with all dues on 23/08/2016 and after that on same property i had taken mortgage loan from ava's housing finance ltd as on 9/7/16.
I am doing small business and for my business expansion purposes i required more amount of fund, hence i have apply for housing take over loan from one co-op bank in which process bank told me as per their search report lien of dhfl ltd is shown on property and they told me to cancel the charge from dhfl ltd. Then i ask them which charge is created because i have no more information regarding lien charge.
Dhfl told me that they submitted notice of intimation to sub registrar. When i approach dhfl office, hariniwas circle naupada thana they told me our closer letter is sufficient for cancellation of lien charges. Many times i have visited dhfl thana branch but i have not received proper answer from them.
Then i visited panvel register office they told me there is procedure of re conveyance deed is must for cancellation of lien charges.
Then talk to dhfl about these matter they have not ready for re-conveyance deed they ignore to do same. And they not cooperate with me still i have no any dues of loan. Till today they had not cancel lien from my property. Dhfl told us to visit sub registrar office and take in writing from them for cancellation legal charge re-conveyance deed must. How sub registrar gives in written it is rule. But dhfl not agree for deed.
The said cooperative bank told us we have not sanctioning loan till cancellation of legal charge of dhfl on my property to these i have mentally harassed and i have also financial loss due to delay from dhfl.
Nov 29, 2017
Complaint marked as Resolved 
Dewan Housing Finance Corporation [DHFL] customer support has been notified about the posted complaint.
Sep 18, 2017
Updated by Pradeep Agale
No replay from dhfl
Verified Support
Sep 18, 2017
Dewan Housing Finance Corporation [DHFL] Customer Care's response
Dear Mr. Pradeep Agale,

We have forwarded your query to the concerned team. However, request you to share your mobile number as well to help us trace your issue and resolve it at the earliest.

Alternatively, you may call us on[protected] or email us at [protected]@dhfl.com.

Regards,
Team DHFL
Verified Support
Sep 18, 2017
Dewan Housing Finance Corporation [DHFL] Customer Care's response
Dear Mr. Pradeep Agale,

We have forwarded your query to the concerned team for resolution and they shall revert to you within 72 hours.

Alternatively, you may call us on[protected] or email us at [protected]@dhfl.com.

Regards,
Team DHFL
Sep 19, 2017
Updated by Pradeep Agale
My number [protected]
Verified Support
Sep 20, 2017
Dewan Housing Finance Corporation [DHFL] Customer Care's response
Dear Mr. Pradeep Agale,

We understand that our team has connected with you and has addressed your concern via email. Do let us know if we may be of any further assistance.

Regards,
Team DHFL
Verified Support
Sep 26, 2017
Dewan Housing Finance Corporation [DHFL] Customer Care's response
Dear Mr. Pradeep Agale,

We believe that our team has connected with you and has addressed your concern via email. Kindly acknowledge the same.

Regards,
Team DHFL
Dear Mr. Pradeep Agale,

We understand that our team has connected with you and has addressed your concern via email. Do let us know if we may be of any further assistance.

Regards,
Team DHFL
Pradeep Agale's [Complaint's author] reply, Sep 22, 2017
They send me email to submit copy of register mortgage to thana branch I don't have the copy because bank not hand over to me at the time of closer of loan
Till date no solution find
I am Shreya Phondke my DHFL Loan account no 3631, and I closed my loan on April 2017, and also submitted all required documents for DHFL and Cholamandlem insurance Refund amount.
Still not even single msg or call from office and never received any call and complent also.
Almost 6 month delay now..
Dewan Housing Finance Corporation [DHFL] Customer Care's response, Oct 4, 2017
Verified Support
Dear Ms. Shreya Phondke,

We have forwarded your query to the concerned team. However, request you to share your email ID and mobile number as well to help us trace your issue and resolve it at the earliest.

Alternatively, you may call us on 1800 3000 1919 or email us at [email protected].

Regards,
Team DHFL
Dewan Housing Finance Corporation [DHFL] Customer Care's response, Oct 13, 2017
Verified Support
Dear Ms. Shreya Phondke,

We understand that our team has connected with you & has addressed your concern via email. Kindly acknowledge the same.

Alternatively, you may call us on 1800 3000 1919 or email us at [email protected].

Regards,
Team DHFL
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    J
    jagt
    from Bareilly, Uttar Pradesh
    Sep 12, 2017
    Resolved
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    Dear sir,
    I have taken home loan from your respected dehradun branch under loan no. 00003222. I want detailed summary of this account since beginning till today. Your branch continuesoly reminding me some missing emi but according to my calculation i have paid it all.
    Please sir kindly help me by providing full statement to my mail [protected]@gmail.com urgently.
    Thank you.
    Yours sincerely
    Jagdamba prasad semwal
    Loan no _ 00003222
    Dehradun.
    Oct 22, 2017
    Complaint marked as Resolved 
    Dewan Housing Finance Corporation [DHFL] customer support has been notified about the posted complaint.
    Verified Support
    Sep 13, 2017
    Dewan Housing Finance Corporation [DHFL] Customer Care's response
    Dear Jagdamba Prasad Semwal,

    We have forwarded your query to the concerned team and they shall get in touch with you soon.

    Regards,
    Team DHFL
    Verified Support
    Sep 20, 2017
    Dewan Housing Finance Corporation [DHFL] Customer Care's response
    Dear Jagdamba Prasad Semwal,

    We trust that your concern has been addressed by our team via email. Feel free to connect with us if your require any further assistance.

    Regards,
    Team DHFL
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      P
      Pankaj Barnal
      from Noida, Uttar Pradesh
      Sep 11, 2017
      Resolved
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      Resolved

      Address: Gautam Buddh Nagar, Uttar Pradesh, 201301
      Website: www.dhfl.com

      Terrible experience with dhfl noida sector-2 branch by mr. Sachin kumar (Branch help manager & contact no. [protected])& mr. Devender (Sales executive & contact no. [protected])

      Loan application no. Is 01557941

      I have applied a loan almost 6 month ago. Loan was sanctioned even 3 emi deducted from my account but cheque was not hand over to us and they said your cheque is returned due to some pending documents. Again we applied with all documents & verification. Finally mr. Sachin called me to come on one sunday with my wife to signed the required documents as loan was on the name of both. They given a documents to sign where loan amount is 13, 27, 410 & roi is 10.5% & tenure is 30 years when we denied to sign it. Mr. Mohit & mr. Sachin kumar told us that they took maximum and it will reduce. We signed it after their assurance. After that loan is disbursed. I called mr. Sachin to give the details of loan and he was saying will give u shortly. Suddenly after 15 days i received a letter where story is different. Now the loan amount is different 10, 42, 909 & roi is 10.5% & 30 years and emi amount rs. 9543/-

      I called mr. Sachin kumar & mr. Devender but they didn't pick the call and leave a reply i am busy cal u later. Then i called dhfl customer care & according to them roi is 9.75% and emi amount is rs. 8969.

      No i am confused which is correct. The document which i signed or what i received or i got confirmation from customer care.

      Then i again contacted mr. Sachin & mr. Devender, according to them the person who sanctioned the loan is not in office now will let u know once he returned. And when i remind him about their commitment to change loan amount, roi & tenurity, they simply denied and told me that their no discussion on tenurity.

      Now my simple question from you

      1. If i didn't discuss then how roi and loan amount changed.

      2. If i can pay rs. 8969/- for 30 years why not rs. 9892/- for 20 years (If supposeroi 9.75%).

      Am i fool that for only rs.923 i will pay next 10 years

      This is one part and 2nd part is they got signed me on a roi of 9.25% and taken emi on 1st 10.5% and now on 9.75%.

      If i am not getting a satisfactory resolution from dhfl team then i will go consumer court for justice.

      Hope a quick resolutione.

      Request from home loan takers - don't believe on these cheters. They will make u fool to complete their months target and to get there salary. They will play with your emotions and hard earned money. I personally suggest don't go dhfl for home loan.

      Pankaj kumar barnal & soniya sahu
      [protected]
      Oct 18, 2017
      Complaint marked as Resolved 
      Dewan Housing Finance Corporation [DHFL] customer support has been notified about the posted complaint.
      Verified Support
      Sep 12, 2017
      Dewan Housing Finance Corporation [DHFL] Customer Care's response
      Dear Mr. Pankaj Barnwal,

      We have responded to your concern via Facebook. Kindly acknowledge the same.

      Regards,
      Team DHFL
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        D
        Deeps Thakur
        from Mumbai, Maharashtra
        Sep 11, 2017
        Resolved
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        2232 vashi branch. Before two years cleared your loan but still the legal charge of dhfl is still on my property. Now from dhfl no one support me to how to cancel the legal charge or the procedure it is mentally disturn me ihave got noc from dhfl but dhfl not remove there legal charge
        When giving loan they done morgage deed. Buu now they have to v
        Cancel thatiood
        Oct 23, 2017
        Complaint marked as Resolved 
        Dewan Housing Finance Corporation [DHFL] customer support has been notified about the posted complaint.
        Verified Support
        Sep 12, 2017
        Dewan Housing Finance Corporation [DHFL] Customer Care's response
        Dear Deeps Thakur,

        We are keen to assist you with your concern. Kindly share with us your email ID, mobile and loan account number so that we can contact you.

        Alternatively, you can call us on[protected] or email us at [protected]@dhfl.com.

        Regards,
        Team DHFL
        Verified Support
        Sep 14, 2017
        Dewan Housing Finance Corporation [DHFL] Customer Care's response
        Dear Deeps Thakur,

        We would like to inform you that we are yet to receive your details. We request you to share the same with us as this will help us to get in touch with you at the earliest to resolve the issue faced by you.

        Regards,
        Team DHFL
        Verified Support
        Sep 19, 2017
        Dewan Housing Finance Corporation [DHFL] Customer Care's response
        Dear Deeps Thakur,

        Your complaint is o[censored]tmost importance to us. However, as we have not received your details. Your complaint has been closed from our end.

        Alternatively, you may call us on[protected] or email us at [protected]@dhfl.com.

        Regards,
        DHFL Team
        Loan ac no, 2232, / vashi branch
        Agale.[protected]@yahoo.com,
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          A
          Ahsan Inamdar
          from Nagpur, Maharashtra
          Sep 9, 2017
          Resolved
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          Resolved

          Address: Pune, Maharashtra, 400134

          HI
          I am Ahsan inamdar

          i applied for home loan in dhfl in pimpri branch my loan was sanction 17, 00, 000
          but the executive added 1, 99, 990 extra insurance with information
          added he promise my that the amount would be refunded but now he is speaking other words .now when i visited he is laughing and telling go to head office and take a solution form there
          i visited dhfl office pimpri on 9 sep 2017 to clear my doubts about insurance
          then i got to know this is happened has happen to me after 5 months .

          I am feeling cheated me with approving my loan at 8.95 %
          when market was running at 8.55%
          he said at the time of loan sanction it would be levelled and reduce the interest rate and refund all the insurance amount which has deducted but still i said ok for it

          regards
          ahsan inamdar
          [protected]
          Oct 20, 2017
          Complaint marked as Resolved 
          Dewan Housing Finance Corporation [DHFL] customer support has been notified about the posted complaint.
          Verified Support
          Sep 11, 2017
          Dewan Housing Finance Corporation [DHFL] Customer Care's response
          Dear Mr. Ahsan Inamdar,

          We have forwarded your query to the concerned team for resolution and they shall revert to you within 72 hours.

          Regards,
          Team DHFL
          Verified Support
          Sep 14, 2017
          Dewan Housing Finance Corporation [DHFL] Customer Care's response
          Dear Mr. Ahsan Inamdar,

          We understand that our team has connected with you and has addressed your concern via email. Do let us know if we may be of any further assistance.

          Regards,
          Team DHFL
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            A
            ajju912
            from Gohana, Haryana
            Sep 4, 2017
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            Address: Allahabad, Uttar Pradesh, 211001

            Dear sir,
            "home is one of the primary needs of every human being. It is in a home that new dreams are nurtured & families are raised." this is a sentence which inspired me to take loan from dhfl. But...
            (1) i regret to inform you that when i went to the dhfl loan office in allahabad uttar pradesh. They denied to forward my application for pradhan mantri awas yojana subsidy. As i am fulfilling all criteria for pmay subsidy. Please do needful as my details below:-
            Loan amount:2010368 (Including insurance)
            Loan code:00003274
            File no:00005547
            Property address: allahabad uttar pradesh

            (2) as per pmay policy i am fulfilling all criteria.
            * annual family income from 6.01 to 12.00 lacs
            * subsidy-4%
            * carpet area max (Sqm)- 83 sqm
            * loan purpose-built purchase/self construction
            * women ownership-not mandatory.
            (Mig-1) category.

            As per requirement for pmay i am fulfilling all criteria for pmay. So that please let me know why dhfl stopping me. Please intervene in this regard and do needful urgently.
            Oct 17, 2017
            Complaint marked as Resolved 
            Dewan Housing Finance Corporation [DHFL] customer support has been notified about the posted complaint.
            Verified Support
            Sep 06, 2017
            Dewan Housing Finance Corporation [DHFL] Customer Care's response
            Dear Customer,

            We have forwarded your query to the concerned team. However, request you to share your email ID and mobile number as well to help us trace your issue and resolve it at the earliest.

            Alternatively, you may call us on[protected] or email us at [protected]@dhfl.com.

            Regards,
            Team DHFL
            Verified Support
            Sep 13, 2017
            Dewan Housing Finance Corporation [DHFL] Customer Care's response
            Dear Customer,

            We understand that our team has connected with you and has addressed your concern. Do let us know if we may be of any further assistance.

            Regards,
            Team DHFL
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              D
              Data Sharan
              Sep 4, 2017
              Resolved
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              Address: 713324

              In now-a-days where home loan roi is 8.35% everywhere, still my existing loan is running at 9.75% from dhfl and the main thing.. My top-up loan is running at 12%.
              I mean please look into this.
              With due to some emergency, i neither bothered about the roi at the time of taking top-up loan nor the sales guy told me and now they are charging 12%.. Why so?

              If dhfl wants to stay in the market, then they should bring the rates down.

              Regards,
              Data sharan
              [protected]
              Oct 8, 2017
              Complaint marked as Resolved 
              Dewan Housing Finance Corporation [DHFL] customer support has been notified about the posted complaint.
              Verified Support
              Sep 05, 2017
              Dewan Housing Finance Corporation [DHFL] Customer Care's response
              Dear Mr. Data Sharan,

              We have forwarded your query to the concerned team for resolution and they shall revert to you within 72 hours.

              Regards,
              Team DHFL
              Verified Support
              Sep 07, 2017
              Dewan Housing Finance Corporation [DHFL] Customer Care's response
              Dear Mr. Data Sharan,

              We understand that our team has connected with you and has addressed your concern. Do let us know if we may be of any further assistance.

              Regards,
              Team DHFL
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                A
                Alkhu
                from Aligarh, Uttar Pradesh
                Aug 21, 2017
                Resolved
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                Address: Bareilly, Uttar Pradesh, 243003

                My name is ankit mittal. My application no. Is 01299704.
                1. I applied hl under floating rates. But still it is up to 9.8 % when your company is asking for 8.35% for new applicants.
                2. Let me ask one thing why intrest is changed on insurance which was imposed on me.
                When my paied amount was 21.5 lacs and as per company disbursement amount is 2277846.

                I was asked to pay 2800/- around to further reduce the intrest 8.7%. Why i should i pay to reduce interest rate when i applied for floating intrest.
                I ask you to consider reduced rates from the date when company had reduced.

                Dhfl is charging high intrest rate but only intrested to gain new customers not existing customers like me who are not satisfied and willing to transfer loan to another bank.

                Regards
                Ankit mittal
                [protected]
                Sep 30, 2017
                Complaint marked as Resolved 
                Dewan Housing Finance Corporation [DHFL] customer support has been notified about the posted complaint.
                Verified Support
                Aug 22, 2017
                Dewan Housing Finance Corporation [DHFL] Customer Care's response
                Dear Mr. Ankit Mittal,

                We have forwarded your query to the concerned team for resolution and they shall revert to you within 72 hours.

                Regards,
                Team DHFL
                Aug 25, 2017
                Updated by Alkhu
                The person has called me but couldn't confirm any thing... Just temporized.

                No seriousness is shown to close the issue... No local team contacted to meet to solve the issue for satisfaction.
                Aug 25, 2017
                Updated by Alkhu
                Call received from [protected]
                Aug 30, 2017
                Updated by Alkhu
                Here want to know who has communicated this rate deduction scheme with me in the past. Is there the thing that I need to approach you to get this scheme. No body was bothered there to communicate with me.
                Schemes are ment to be communicated my there server to customer. Not customer need to every time to ask for the schemes.

                Schemes are ment to increase interest of the customers not to discourage.

                If I am getting 8.35% rate of intrest from other banks why should I stay with DHFL.
                Else from day one intrest is charged on my insurance policy EMI. Why should I pay.
                It seems that DHFL is befooling their customers while giving HOME LONE and after that leave the customer on his fate...

                Very disappointing, and discouraging.

                Regards

                Ankit Mittal
                Verified Support
                Aug 30, 2017
                Dewan Housing Finance Corporation [DHFL] Customer Care's response
                Dear Mr. Ankit Mittal,

                We understand that our customer care team has looked into your query and provided the best possible resolution via email. We hope we have been able to clarify the concern raised by you.

                For any other account related query you may contact our customer care team directly by sending a mail to [protected]@dhfl.com or by phone on[protected].

                Regards,
                DHFL Team
                Aug 31, 2017
                Updated by Alkhu
                No I have not received any satisfactory answer from DHFL team. No satisfactory solution is provided.
                Every time new person call to understand the issue and doesn't give the solution than other person calls for the same.

                KOI SOLUTION NAHI DETA BAS BAAT KARKE REHJATA HAI
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                  U
                  ursraj11
                  Aug 21, 2017
                  Resolved
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                  Address: Visakhapatnam, Andhra Pradesh, 530026
                  Website: [email protected]

                  I have taken home loan from dhfl they have included dhfl pramerica life insurance policy without any intimation. Later i changed my loan from dhfl to other bank. I canceled the policy. I spoken with customer care they told that the refund amount is 24000 only. But my policy amount was 50000. For the policy amount is included in the total outstanding amount for which i am paying interest. Already i lossed my amount with paying interest of that 50000. So, please help me to refund my full amount
                  Sep 30, 2017
                  Complaint marked as Resolved 
                  Dewan Housing Finance Corporation [DHFL] customer support has been notified about the posted complaint.
                  Verified Support
                  Aug 22, 2017
                  Dewan Housing Finance Corporation [DHFL] Customer Care's response
                  Dear Customer,

                  We are keen to assist you with your concern. Kindly message us your email ID, mobile and loan account number so that we can contact you.

                  Alternatively, you can call us on[protected] or email us at [protected]@dhfl.com.

                  Regards,
                  Team DHFL
                  Aug 23, 2017
                  Updated by ursraj11
                  My mail id - [protected]@yahoo.com
                  My Mobile Number - [protected]
                  My loan Number - 6656
                  Verified Support
                  Aug 24, 2017
                  Dewan Housing Finance Corporation [DHFL] Customer Care's response
                  Dear Customer,

                  We have forwarded your query to the concerned team and they shall get in touch with you soon.

                  Regards,
                  Team DHFL
                  Verified Support
                  Aug 30, 2017
                  Dewan Housing Finance Corporation [DHFL] Customer Care's response
                  Dear Customer,

                  We understand that our customer care team has looked into your query and provided the best possible resolution via email. We hope we have been able to clarify the concern raised by you.

                  For any other account related query you may contact our customer care team directly by sending a mail to [protected]@dhfl.com or by phone on[protected].

                  Regards,
                  DHFL Team
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                    S
                    from Tral, Jammu and Kashmir
                    Aug 18, 2017
                    Resolved
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                    Resolved

                    Address: 124112

                    Dhfl home loan intrest check amount 6190 rs hasbeen all ready paid but my cbill score is not updated by dhfl in this time apply the credit card icici bank application is decliend reason of check bounce amount 6190 rs this amount is i am all ready paid but in cbill account payment is due please take a necessary action and update my cbill thanks sachin gandhi
                    Sep 30, 2017
                    Complaint marked as Resolved 
                    Dewan Housing Finance Corporation [DHFL] customer support has been notified about the posted complaint.
                    Aug 18, 2017
                    Updated by [email protected]
                    Dhfl home loan intrest check amount 6190 rs hasbeen all ready paid but my cbill score is not updated by dhfl in this time apply the credit card icici bank application is decliend reason of check bounce amount 6190 rs this amount is i am all ready paid but in cbill account payment is due please take a necessary action and update my cbill thanks sachin gandhi
                    Verified Support
                    Aug 18, 2017
                    Dewan Housing Finance Corporation [DHFL] Customer Care's response
                    Dear Mr. Sachin Gandhi,

                    We are keen to assist you with your concern. Kindly share with us your email ID, mobile and loan account number so that we can contact you.

                    Alternatively, you can call us on[protected] or email us at [protected]@dhfl.com.

                    Regards,
                    Team DHFL
                    Verified Support
                    Aug 23, 2017
                    Dewan Housing Finance Corporation [DHFL] Customer Care's response
                    Dear Mr. Sachin Gandhi,

                    We would like to inform you that we are yet to receive your details. We request you to share the same with us as this will help us to get in touch with you at the earliest to resolve the issue faced by you.

                    Regards,
                    Team DHFL
                    Verified Support
                    Aug 29, 2017
                    Dewan Housing Finance Corporation [DHFL] Customer Care's response
                    Dear Mr. Sachin Gandhi,

                    Your concern is o[censored]tmost importance to us. However, as we have not received your details. Your complaint has been closed from our end.

                    Alternatively, you may call us on[protected] or email us at [protected]@dhfl.com.

                    Regards,
                    Team DHFL
                    Dear sir mai sachidanand pandey west bengal Howrah se mera home loan close karna chahtaa hoon .mujhhe sujhaw batayein ki application mein kya likhna hoga mera mobile no.[protected] hai
                    Dewan Housing Finance Corporation [DHFL] Customer Care's response, Sep 5, 2017
                    Verified Support
                    Dear Mr. S N Pandey Ji,

                    We have forwarded your query to the concerned team. However, request you to share your email ID and loan account number as well to help us trace your issue and resolve it at the earliest.

                    Regards,
                    Team DHFL
                    Dewan Housing Finance Corporation [DHFL] Customer Care's response, Sep 12, 2017
                    Verified Support
                    Dear Mr. S N Pandey Ji,

                    Our customer care team tried connecting with you, however, were unable to reach you. Request you to get in touch with our customer care team by calling 1800 3000 1919 or e-mail at [email protected] for further assistance.

                    Regards,
                    Team DHFL
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                      S
                      Shah JigEr
                      from Mumbai, Maharashtra
                      Aug 16, 2017
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                      Address: Mumbai City, Maharashtra, 400055
                      Website: www.dhfl.com

                      Officially raised complaints in dhfl but nodal team of dhfl trying to defend the ill practises of their employee and trying to put the blame on customer's head, denying the refund.

                      My concern is if there was no issue from the dhlf employee’s end then why he & his team mates calling me, threatening me, apologizing me, asking me to come down to their office for a meeting and finally want me to withdraw the complaint?

                      Complaint regarding unethical charges : srdis00753155
                      Complaint against dhfl executive : ccdis00751986 & ccdis00753189

                      Dear sir / madam,

                      Name : jiger mahendra shah

                      Loan application number: 01517570

                      I am compelled to raise this concern after a long chase of 2 months with dhfl employees, who are always trying to dodge the issue & end up giving false promises.

                      I applied for dhfl loan on june 15, 2017 for an amount of rs. 40, 000 (40 lakhs) which was within my approval limits. During loan applications the dhfl executive mr. Darshan kadam (+91-[protected]) who sits in rustomjee building dahisar west branch mumbai boasted about transparent & quick process of dhfl and will help me get the disbursement done by end of june 2017 (Within 15 days).

                      To my surprise as dhfl website states rate of interest of 8.35% and i got my sanction letter of rs. 40, 000 lakhs loan and optional insurance of approx. 3.5 lakhs which they said its mandatory with a rate of interest of 8.7%. When i denied to accept the sanction letter they ended up bargaining and reduced my principal loan amount and insurance to rs. 39, 00, 000 & rs. 1, 35, 000 with rate of interest 8.7%. Yes there is bargaining policy in dhfl.

                      The disbursement cheque of rs. 39, 00, 000 got ready by 28-june-2017, but darshan said as its month-end means they won’t be able to release the cheque. Now why dhfl cannot release a cheque due to month-end? Whats the policy behind this?

                      During the process they took duly signed 13 blank cheques under the name of dhfl as security and committed to inform me before they deposit any of the cheque. But around 29th june 2017 they deposited a cheque of rs. 8500 without informing me and it got bounced as i was not informed. When i inquired, darshan said they forgot to inform me and apologized and asked me not to tell their higher authority and also asked me to pay the cheque bounce charges of rs. 500 and a demand draft of rs. 8800 now else it will spoil my cibil record.

                      As i had no knowledge of all this mis-hap i gave a demand draft of rs. 8800 to darshan but now they said as the cheque has bounced due to “customer’s mistake” and darshan portrayed to higher management that it was jiger shah’s fault. They came up with a deal that now they will release the cheque only if i agree to their higher rate of interest of 0.25%. As they cannot re-process my application with same rate of interest. Is there a policy in dhfl that if a cheque bounces the manager has the right to increase rate of interest by 0.50% and then negotiate bargain to 0.25% hike?

                      During this discussion i had already paid and submitted all the documents and cheques and paid all the amount of processing fees etc, to my disappointment the gap interest of rs. 962 was deducted on 30th june 2017 and without disbusrement of my cheque already my 1st emi was deducted from my account on 10-july-2017 of rs. 32, 000.

                      Which company deducts emi without disbursement & hand-over of loan cheque to the customer?

                      I was helpless and my continuous follow up with no response from darshan or his team delayed the process more which breached my commitment to my builder to pay him the loan amount. One day in 2nd week of july i went to dahisar office to meet darshan to get an update regarding my loan application. After waiting for 2.5 hours in office when he got to know that i had came to visit him, i called him approximately 20 times, he ran away from the office saying he has left for the day around 5.30 pm. (Ideally he is in office till 10 pm) what kind of professional behavior is this?

                      They threatened me that they will only release my cheque only if i agree to their higher rate of interest of 0.25%. So my rate of interest hiked from 8.7% to 8.95%.

                      Finally i had to give in and agree to their higher rate of interest and they made me send them a mail to their manager rajiv tripathi (+91-[protected]) saying i agree to the higher rate of interest and kindly release my cheque on 22nd july 2017

                      It more than 10 days now, still i haven’t received any update regarding my new loan application document or any kind of communication regarding my loan. And suddenly again rs. 2154 cheque was deducted by dhfl without informing me on 29-jul-2017 and today again rs. 8280 was deducted from my account by dhfl without any intimation. Dhfl has no records of these deductions. Attaching the statement for the same. So where has my money gone?

                      29 jul 2017 chq paid-micr cts-mu-dhfl [protected] 29 jul 2017 2, 154.00


                      I request you to kindly take this on priority and on a serious note and help me resolve these concerns.

                      I understand the dhfl executives will try to defend them saying it was customer’s mistake and it was delay from customer’s end. But i wish to ask what was the exact reason which caused the delay in releasing a cheque which issued on 28-june-2017?

                      What made a big delay of 25 days in handing over the cheque when darshan everyday assured that my file is completely approved and nothing is pending from myside or builder's side but still he would manager to come up with a new excuse everyday for not handing over the cheque to me cursing the poor process and system of dhfl?

                      In your system it shows disbursement date as 30-june-2017 but darshan kadam & rajiv tripathi said that the cheque has some numbering done which was done post 20-july-2017. So if the cheque handover to me and disbursement is done on 30-june-2017, then how come the cheque numbering was done on around 20-july-2017?

                      I strongly wish to register a complaint against mr. Darshan kadam and his team for all the false promises and mal-practices which was observed during the process.

                      All i demand is
                      • refund me the amount of rs. 962 on 30-june-2017 & 1st emi of rs. 32, 000 deducted on 10-jul-2017 without even handing over the disbursement cheque.
                      • revise my loan application which me & my wife had signed and agreed to i. E rs. 39, 00, 000 at rate of interest less than 8.7%
                      • help me with all the loan documents which are not sent to me as i don’t even know what amount of emi is going to get deducted on 10-aug-2017.
                      • clarification of deduction of rs. 2154 on 29-jul-2017 & rs. 8280 deducted on 03-aug-2017.
                      • a strict action against darshan kadam for all his false practises & promises assuring me to handover me the cheque by 30-june-2017 and unethical charges levied on me due to him.

                      Approved sanction letter & disbursement cheque dated 28-june-2017 attached for reference.

                      Many thanks for your co-operation.
                      Regards,
                      Jiger shah
                      +91-[protected]
                      Dewan Housing Finance Corporation [DHFL] customer support has been notified about the posted complaint.
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                        shree03
                        from Malegaon, Maharashtra
                        Aug 12, 2017
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                        Address: Nashik, Maharashtra, 422103

                        Hello, the DHFL branch of nashik is rejected my mortgage loan file after they deducting all the processing fee from my account.If dhfl knows that my loan could not be approved then why the deduct the processing fee from me..they have cheated me..any bank takes the login fee if they can give the loan for such a customer.but dhfl officer take first login fee and then reject the loan..they took 6000rs
                        Sep 14, 2017
                        Complaint marked as Resolved 
                        Dewan Housing Finance Corporation [DHFL] customer support has been notified about the posted complaint.
                        Verified Support
                        Aug 14, 2017
                        Dewan Housing Finance Corporation [DHFL] Customer Care's response
                        Dear Customer,

                        We are keen to assist you with your concern. Kindly share with us your email ID, mobile and loan account number so that we can contact you.

                        Alternatively, you can call us on[protected] or email us at [protected]@dhfl.com.

                        Regards,
                        Team DHFL
                        [protected]@gmail.com
                        mbl [protected]
                        Dewan Housing Finance Corporation [DHFL] Customer Care's response, Aug 16, 2017
                        Verified Support
                        Dear Customer,

                        We have forwarded your query to the concerned team for resolution and they shall revert to you within 72 hours.

                        Regards,
                        Team DHFL
                        Dewan Housing Finance Corporation [DHFL] Customer Care's response, Aug 18, 2017
                        Verified Support
                        Dear Customer,

                        We understand that our team has connected with you and has addressed your concern. Do let us know if we may be of any further assistance.

                        Regards,
                        Team DHFL
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                          Shah JigEr
                          from Mumbai, Maharashtra
                          Aug 3, 2017
                          Resolved
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                          Address: Mumbai City, Maharashtra
                          Website: www.dhfl.com

                          Dear sir / madam,

                          Name : jiger mahendra shah

                          Loan application number: 01517570

                          I am compelled to raise this concern after a long chase of 2 months with dhfl employees, who are always trying to dodge the issue & end up giving false promises.

                          I applied for dhfl loan on june 15, 2017 for an amount of rs. 40, 000 (40 lakhs) which was within my approval limits. During loan applications the dhfl executive mr. Darshan kadam (+91-[protected]) who sits in rustomjee building dahisar west branch mumbai boasted about transparent & quick process of dhfl and will help me get the disbursement done by end of june 2017 (Within 15 days).

                          To my surprise as dhfl website states rate of interest of 8.35% and i got my sanction letter of rs. 40, 000 lakhs loan and optional insurance of approx. 3.5 lakhs which they said its mandatory with a rate of interest of 8.7%. When i denied to accept the sanction letter they ended up bargaining and reduced my principal loan amount and insurance to rs. 39, 00, 000 & rs. 1, 35, 000 with rate of interest 8.7%. Yes there is bargaining policy in dhfl.

                          The disbursement cheque of rs. 39, 00, 000 got ready by 28-june-2017, but darshan said as its month-end means they won’t be able to release the cheque. Now why dhfl cannot release a cheque due to month-end? Whats the policy behind this?

                          During the process they took duly signed 13 blank cheques under the name of dhfl as security and committed to inform me before they deposit any of the cheque. But around 29th june 2017 they deposited a cheque of rs. 8500 without informing me and it got bounced as i was not informed. When i inquired, darshan said they forgot to inform me and apologized and asked me not to tell their higher authority and also asked me to pay the cheque bounce charges of rs. 500 and a demand draft of rs. 8800 now else it will spoil my cibil record.

                          As i had no knowledge of all this mis-hap i gave a demand draft of rs. 8800 to darshan but now they said as the cheque has bounced due to “customer’s mistake” and darshan portrayed to higher management that it was jiger shah’s fault. They came up with a deal that now they will release the cheque only if i agree to their higher rate of interest of 0.25%. As they cannot re-process my application with same rate of interest.

                          During this discussion i had already paid and submitted all the documents and cheques and paid all the amount of processing fees etc, to my disappointment the gap interest of rs. 962 was deducted on 30th june 2017 and without disbusrement of my cheque already my 1st emi was deducted from my account on 10-july-2017 of rs. 32, 000.

                          Which company deducts emi without disbursement & hand-over of loan cheque to the customer?

                          I was helpless and my continuous follow up with no response from darshan or his team delayed the process more which breached my commitment to my builder to pay him the loan amount. One day in 2nd week of july i went to dahisar office to meet darshan to get an update regarding my loan application. After waiting for 2.5 hours in office when he got to know that i had came to visit him, i called him approximately 20 times, he ran away from the office saying he has left for the day around 5.30 pm. (Ideally he is in office till 10 pm) what kind of professional behavior is this?

                          They threatened me that they will only release my cheque only if i agree to their higher rate of interest of 0.25%. So my rate of interest hiked from 8.7% to 8.95%.

                          Finally i had to give in and agree to their higher rate of interest and they made me send them a mail to their manager rajiv tripathi (+91-[protected]) saying i agree to the higher rate of interest and kindly release my cheque on 22nd july 2017

                          It more than 10 days now, still i haven’t received any update regarding my new loan application document or any kind of communication regarding my loan. And suddenly again rs. 2200 cheque was deducted by dhfl without informing me on 1st-aug-2017 and today again rs. 8280 was deducted from my account by dhfl without any intimation.

                          I request you to kindly take this on priority and on a serious note and help me resolve these concerns.

                          I understand the dhfl executives will try to defend them saying it was customer’s mistake and it was delay from customer’s end. But i wish to ask what was the exact reason which caused the delay in releasing a cheque which issued on 28-june-2017?

                          I strongly wish to register a complaint against mr. Darshan kadam and his team for all the false promises and mal-practices which was observed during the process.

                          All i demand is
                          • refund me the amount of rs. 962 & 1st emi of rs. 32, 000 deducted without even handing over the disbursement cheque.
                          • revise my loan application which me & my wife had signed and agreed to i. E rs. 39, 00, 000 at rate of interest of 8.7%
                          • help me with all the loan documents which are not sent to me as i don’t even know what amount of emi is going to get deducted on 10-aug-2017.
                          • clarification of deduction of rs. 2154 on 1st-aug-2017 & rs. 8280 deducted on 03-aug-2017.

                          Approved sanction letter & disbursement cheque dated 28-june-2017 attached for reference.

                          Many thanks for your co-operation.

                          Regards,
                          Jiger shah
                          Sep 17, 2017
                          Complaint marked as Resolved 
                          Dewan Housing Finance Corporation [DHFL] customer support has been notified about the posted complaint.
                          Verified Support
                          Aug 04, 2017
                          Dewan Housing Finance Corporation [DHFL] Customer Care's response
                          Dear Mr. Jiger Shah,

                          We have responded to your concern via complaintboard.in. Kindly acknowledge the same.

                          Regards,
                          Team DHFL
                          Verified Support
                          Aug 17, 2017
                          Dewan Housing Finance Corporation [DHFL] Customer Care's response
                          Dear Mr. Jiger Shah,

                          We understand that our team has addressed your concern via email. Request you to visit our branch for further assistance on your query and they will surely take it forward from there.

                          Regards,
                          Team DHFL
                          Aug 17, 2017
                          Updated by Shah JigEr
                          Dear Sir / Madam,

                          I mailed the DHFL team in good faith to get fair conclusion to this concern and what I got the copy pasted information from your system which I already have, totally tossing away the wrong practices of the DHFL employee involved. Is this the resolution for my concern ?

                          Why should I visit the branch I went before to collect my cheque number of times, after making me sit for 2+ hours your executive ran away from the office.

                          My concern is if there was no issue from the DHLF employee’s end then why he & his team mates calling me, threatening me, apologizing me, asking me to come down to their office for a meeting and finally want me to WITHDRAW the complaint ?

                          All I wish to get is the refund of the wrongly deducted amount in the name of EMI even before handing over the cheque from 28-June-2017 (Disbursement Cheque created) to 22-July-2017 (Handover of Cheque) that is Rs. 962 & Rs. 31, 634. Delay was from DHFL Employee's end and not from customer's end.

                          So I request you to kindly help me resolve my concerns fairly and help me close this call.

                          Thanks For Your Reply & Co-Operation.

                          Reagrds,
                          Jiger Shah
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                            C
                            chetan.solan
                            from New Delhi, Delhi
                            Aug 3, 2017
                            Resolved
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                            Resolved

                            I am one of the thousands of victims who are trapped by mvl limited, gurgaon in their real estate projects. I had booked a flat in 2006 in their project mvl coral, bhiwadi. Builder has violated many applicable bylaws and cheated its buyers for unprecedented gains.in 2015 we also got the judgment from hon'able ncdrc. Later some amendments were also made in the final orders. You can see judgement from ncdrc web site case no. Cc/142/2012 and ea/132/2016.

                            Actually, i would like to project the corrupt nexus between builder-financing banks and regulatory authorities in this project.

                            1. Nexus of builder and financing bank in mvl coral

                            I had taken loan from dhfl bank for this project in the year 2007. Normally financing banks are reluctant to finance builder on land deals but they eagerly provide loans to buyers of flats for construction linked payment plans. The payment plan is designed in such a way that you have to pay 90% of the price of flat at the laying of top floor. By that time builder spends only 40%-50% of that money. They stop constructing further and divert funds in their other business. However, financing bank continues to provide loans to new buyers and trap them. It happened in this project also. We paid 90% amount from 2006 to 2010 and project is only partially complete after 11 years.

                            Other bigger fraud is financing bank ignores the deviations in actual construction from the approved layout plan.

                            Its a primary responsibility of bank to have a technical verification of the project which includes verification of approved layout plans and construction at site as per the approved layout plan. Home financing banks are normally affiliated to national housing bank. National housing bank has made it mandatory for a financing banks to inspect the construction at building site once in 3 months whether construction is as per approved layout plan or not.

                            For this project dhfl started financing it after due technical verification of approved layout plans.

                            But they ignored the violations during construction and helped the builder to trap more buyers for this illegal construction by continuing disbursing loans to them.

                            When i came to know about the irregularities in construction, i started emailing the bank about these irregularities. But the bank continued financing it ignoring all my emails. When we won the case, i emailed them and asked about the technical verification and action taken on my email. This was their reply:

                            "the developer was of your choice and as a purchaser, you alone are liable for any delay or default on the part of the developer. Only based on your selection of the developer and decision to purchase the property from him, dhfl sanctioned and disbursed the loan. Also, as a buyer it is your primary duty to satisfy yourself about the developer’scapabilities to construct the project in time and as per approved plans and permissions. You cannot hold the financial institution liable for failure on your part to do the required due diligence as a buyer"

                            Several times i asked them to address about the core issue of technical verification and trapping gullible buyers into this project favouring the fraud builder but i never got satisfactory answer.

                            2. Nexus of builder and regulatory authority in mvl coral, bhiwadi where i have invested

                            There is a town planning authority in bhiwadi which is responsible for enforcing building by laws. It is called urban improvement trust bhiwadi (Uit, bhiwadi).in mvl coral project where i had invested, uit, bhiwadi ignored number of irregularities and allowed the builder to construct further.

                            In 2015 after i filled a complaint with uit regarding these irregularities, i think one inter - department committee was setup by uit bhiwadi to enquire about irregularities in mvl coral project. It was found, uit junior engineer had ignored the illegal construction at site. He should have stopped the work at the construction of plinth itself. Committee also recommended legal action against him. Recently another victim got a copy of internal note sheet through rti which has disclosed this.

                            Later on as it happens, matter was suppressed internally in the department... Builder is fined just rs 135000/- for violating approved plan and builder continued to fool gullible buyers in this illegal project.

                            Rera should include bylaws for financing banks and regulatory authorities also to break this corrupt nexus of builder-financing bank and regulatory authority.
                            Sep 4, 2017
                            Complaint marked as Resolved 
                            Dewan Housing Finance Corporation [DHFL] customer support has been notified about the posted complaint.
                            Aug 03, 2017
                            Updated by chetan.solan
                            Have a look at email correspondance clip with DHFL copied from mail box:
                            [protected] Forwarded message[protected]
                            From: Chetan Aggarwal <chetan.[protected]@gmail.com>
                            Date: Sat, Sep 10, 2016 at 12:01 PM
                            Subject: Re: CCDIS[protected] MVL Coral Bhiwadi - National consumer court judgement

                            To: NodalOfficer <[protected]@dhfl.com>, [protected]@dhfl.com, [protected]@dhfl.com
                            Cc: DHFL Response <[protected]@dhfl.com>

                            still no reply on technical verification of project by the bank before disbursing loan and bank policy regarding inspection o[censored]nder-construction project time to time.

                            On Sat, Sep 10, 2016 at 11:06 AM, NodalOfficer <[protected]@dhfl.com> wrote:
                            Dear Mr. Aggarwal,

                            We have already the below concern via previous emails. However, we would like to reiterate that DHFL has sanctioned and disbursed the home loan only after you decided to go ahead with the said Developer. DHFL had no role to play in the selection of the Developer or his capabilities to complete the project in time.
                            As a buyer it is your primary duty to satisfy yourself about the developer’s capabilities to construct the project in time and as per approved plans and permissions. You cannot hold the financial institution liable for failure on your part to do the required due diligence as a buyer.
                            We hope we have been able to clarify our stance.

                            Warm regards
                            Nodal Officer, DHFL

                            From: Chetan Aggarwal [mailto:chetan.[protected]@gmail.com]
                            Sent: 05 September 2016 12:29
                            To: NodalOfficer; Kapil Wadhawan; Secretarial Department
                            Cc: DHFL Response
                            Subject: Re: CCDIS[protected] MVL Coral Bhiwadi - National consumer court judgement

                            Dear sir

                            No reply from your side on technical verification of project before disbursing loan and bank policy regarding inspection o[censored]nder-construction project implicitly means bank has no answer to it or bank do not want to answer. Since bank has an affiliation to National Housing Bank, all the norms as prescribed by the agency shall be applicable to DHFL also.

                            It is very unfortunate that bank denies to be a party of illegal construction for which it is disbursing loans. Pertinent to mention here, bank knew the irregularities in the project which has been intimated by myself time to time.

                            regards

                            Chean Aggarwal


                            On Thu, Sep 1, 2016 at 6:42 PM, Chetan Aggarwal <chetan.[protected]@gmail.com> wrote:
                            Dear Sir
                            You have addressed everything except core issues of technical verification from dhfl regarding the project and action taken by bank on the evidences provided by me through emails time to time...instead bank continued disbursing loan for this project...don't you have any policy of inspecting the under construction projects time to time...

                            Regards
                            Chetan

                            On Thursday, September 1, 2016, NodalOfficer <[protected]@dhfl.com> wrote:
                            > Dear Mr. Aggarwal,
                            >
                            > Greetings from DHFL!
                            >
                            > We deny the allegations contained in the email under reference and strongly object to the language used therein.
                            >
                            > We would like to state that the said dispute was between you and the Developer, to which DHFL is not a party. Hence, we would like to clarify that you have been provided compensation with interest by the Hon'ble National Consumer Disputes Redressal Commission (NCDRC) and the same is payable by the Developer. DHFL has sanctioned and disbursed the home loan only after you decided to go ahead with the said Developer.
                            >
                            > DHFL had no role to play in the selection of the Developer or his capabilities to complete the project in time.
                            >
                            > The Developer was of your choice and as a purchaser, you alone are liable for any delay or default on the part of the Developer. Only based on your selection of the Developer and decision to purchase the property from him, DHFL sanctioned and disbursed the loan . Also, as a buyer it is your primary duty to satisfy yourself about the developer’scapabilities to construct the project in time and as per approved plans and permissions. You cannot hold the financial institution liable for failure on your part to do the required due diligence as a buyer.
                            >
                            > We have disbursed the loan to you as per your request and you are bound to repay the same in terms of the provisions of the loan agreement and other related documents signed by you. We deny that DHFL is in any way responsible for the failure on the part of the Developer. Also, the order passed by the Hon’ble National Consumer Disputes Redressal Commission is against the Developer and you have been provided the appropriate relief. It is surprising to note that instead of seeking enforcement of the order passed by the Hon’ble Commission, you are putting the blame on DHFL.
                            >
                            > While denying all your allegations contained in your mail, we would like to reiterate that it is the Developer who has been directed by the Hon'ble NCDRC to pay the compensation to you and you need to execute the said order against the Developer
                            >
                            > Looking forward to your co-operation in helping us serve you better.
                            >
                            > Warm regards
                            >
                            > Nodal Officer
                            >
                            > From: "Chetan Aggarwal" < chetan.[protected]@gmail.com>
                            > Date: August 30, 2016 at 2:40:05 PM GMT+5:30
                            > To: "NodalOfficer" <[protected]@dhfl.com >
                            > Cc: "DHFL Response" < [protected]@dhfl.com>, [protected]@dhfl.com, [protected]@dhfl.com
                            > Subject: Re: CCDIS[protected] MVL Coral Bhiwadi - National consumercourt judgement
                            >
                            > Instead of Ghar Jaisa loan punchline of DHFL should be "Fraud builder ka ghar bharney wala loan"...Mr. Sharukh Khanis such a big celebrity, he should be responsible enough to endorse banks like DHFL...Anyways top management is also least bothered to take any action against bank employees who did technical verification for this project and continued sanctioning and disbursing loans despite knowing irregularities in it.
                            >
                            > Kindly treat it as a notice before I file a case against DHFL and celebrities endorsing DHFL for recovering the interest paid to bank on the loan disbursed to me.
                            >
                            > thanks and regards
                            >
                            > Chetan Aggarwal
                            >
                            > [protected]
                            >
                            >
                            >
                            > On Wed, Jan 13, 2016 at 1:04 PM, Chetan Aggarwal < chetan.[protected]@gmail.com>wrote:
                            >
                            > Dear Sir
                            >
                            > It means DHFL admits that their technical verification regarding the project was/is correct for disbursing loans . From your reply it is understood that DHFL denies all my emails and evidences provided to the bank time to time. DHFL never bothered to answer my emails before it. Credible bank to rely upon for home loans.
                            >
                            > thanks for reply at last
                            >
                            > best regards
                            >
                            > Chetan Aggarwal
                            >
                            > [protected]
                            Verified Support
                            Aug 04, 2017
                            Dewan Housing Finance Corporation [DHFL] Customer Care's response
                            Dear Mr. Chetan Aggarwal,

                            We have forwarded your query to the concerned team for resolution and they shall revert to you within 72 hours.

                            Alternatively, you may call us on[protected] or email us at [protected]@dhfl.com.

                            Regards,
                            Team DHFL
                            Aug 04, 2017
                            Updated by chetan.solan
                            I know reponse from your legal team. It will be politically correct without commenting anything on legal technical verification of project time to time. If you are professional enough then take some action against all the personal responsible for it . Any reply which contains action taken by bank will be highly appreciated and will project the ethical culture within this renowned finacial organisation.
                            Aug 11, 2017
                            Updated by chetan.solan
                            I am sorry I had a wrong information about NHB guidelines regarding site inspection. The statement:

                            "National housing bank has made it mandatory for a financing banks to inspect the construction at building site once in 3 months whether construction is as per approved layout plan or not" is not true.

                            I will appreciate if you apprise me about the action taken by bank on my emails about irregularities in the project. Why bank continued disbursing loans for this project despite knowing all the irregularities?
                            Resp
                            sir i am give the closing cheqe to dhfl yavatmal branch date 01/08/17 but this this chaqe did not take of[censored]ntil 09/08/2017 and current emi is also cut to my account

                            pl see my poto copy
                            Dewan Housing Finance Corporation [DHFL] Customer Care's response, Aug 9, 2017
                            Verified Support
                            Dear Mr. Dnyaneshwar,

                            We have forwarded your query to the concerned team for resolution and they shall revert to you within 72 hours.

                            Alternatively, you may call us on 1800 3000 1919 or email us at [email protected].

                            Regards,
                            Team DHFL
                            Dewan Housing Finance Corporation [DHFL] Customer Care's response, Aug 14, 2017
                            Verified Support
                            Dear Mr. Dnyaneshwar,

                            We understand that our customer care team has looked into your query and provided the best possible resolution via email. We hope we have been able to clarify the concern raised by you.

                            For any other account related query you may contact our customer care team directly by calling on 1800 3000 1919.

                            Regards,
                            Team DHFL
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                              durgesh.singh7500
                              from Indore, Madhya Pradesh
                              Aug 2, 2017
                              Resolved
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                              Address: Indore, Madhya Pradesh, eQuf

                              Dear sir
                              Kindly provide me interest certificate year of 2015, 2016 for it return purpose.
                              I vised dhfl branch indore. She ask me rs 300/chargeable. I told him 1time we are taking interest certificate.
                              So please provide me today due to it return date is 05/08/17.
                              Durgesh singh
                              Lone a/c no 8479
                              Indore madhaya pradesh
                              Regards

                              Durgesh singh
                              [protected]
                              Sep 4, 2017
                              Complaint marked as Resolved 
                              Dewan Housing Finance Corporation [DHFL] customer support has been notified about the posted complaint.
                              Verified Support
                              Aug 02, 2017
                              Dewan Housing Finance Corporation [DHFL] Customer Care's response
                              Dear Mr. Durgesh Singh,

                              We have forwarded your query to the concerned team. However, request you to share your email ID as well to help us trace your issue and resolve it at the earliest.

                              Alternatively, you may call us on[protected] or email us at [protected]@dhfl.com.

                              Regards,
                              Team DHFL
                              Verified Support
                              Aug 03, 2017
                              Dewan Housing Finance Corporation [DHFL] Customer Care's response
                              Dear Mr. Durgesh Singh,

                              We understand that our customer care team has looked into your query and provided the best possible resolution via email. We hope we have been able to clarify the concern raised by you.

                              For any other account related query you may contact our customer care team directly by calling on[protected].

                              Regards,
                              Team DHFL

                              Dewan Housing Finance Corporation [DHFL] — homeloan closure

                              Required Homeloan closure
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                                sudhir rathor
                                from Sirsilla, Telangana
                                Jul 30, 2017
                                Resolved
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                                Resolved

                                Address: Gwalior, Madhya Pradesh, 474003
                                Website: [email protected]

                                Sir my self sudhir rathor from gwalior.. Mera dhfl ka application id number 01540988 h. Mene aapki dhfl k through purchase of land loan liya tha.. Uska emi or tenure nhi pata h... Pls upadte send to my email id... As soon as possible... Mene many time try kiya h lekin aapka toll free number se baat nhi hi pa rahi h... Jaldi se jaldi meri help karo.. Regard
                                Sudhir rathor
                                Sep 4, 2017
                                Complaint marked as Resolved 
                                Dewan Housing Finance Corporation [DHFL] customer support has been notified about the posted complaint.
                                Verified Support
                                Jul 31, 2017
                                Dewan Housing Finance Corporation [DHFL] Customer Care's response
                                Dear Mr. Sudhir Rathor,

                                We are keen to assist you with your concern. Kindly share with us your email ID, mobile and loan account number so that we can contact you.

                                Alternatively, you can call us on[protected] or email us at [protected]@dhfl.com.

                                Regards,
                                Team DHFL
                                Verified Support
                                Aug 02, 2017
                                Dewan Housing Finance Corporation [DHFL] Customer Care's response
                                Dear Mr. Sudhir Rathor,

                                We would like to inform you that we are yet to receive your details. We request you to share the same with us as this will help us to get in touch with you at the earliest to resolve the issue faced by you.

                                Regards,
                                Team DHFL
                                Verified Support
                                Aug 04, 2017
                                Dewan Housing Finance Corporation [DHFL] Customer Care's response
                                Dear Mr. Sudhir Rathor,

                                Your concern is o[censored]tmost importance to us. However, as we have not received your details. Your complaint has been closed from our end.

                                Alternatively, you may call us on[protected] or email us at [protected]@dhfl.com.

                                Regards,
                                Team DHFL
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                                  P
                                  Paresh sheth
                                  from Ahmedabad, Gujarat
                                  Jul 28, 2017
                                  Resolved
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                                  Resolved

                                  My self paresh sheth and i have home loan from dhfl. (Lone a/c no.[protected] last disbursement done by bank on 13/07/17 of rs.2, 80, 000/-
                                  And bank given me emi for this disbursement interest for the month is rs.1312/-
                                  My regular emi deducted from sbi since last 3 months and dhfl presented this rs.1312/- cheque to my former bank i. E iob. So this is not my mistake this silly mistake done by dhfl a/c department and they are demanding me for emi, that is right but also demanding for penalty, why should i pay penalty as i have made no mistake? My former bank was iob (Indian overseas bank), and new one is sbi. I have given 10 cheques of sbi with sign. Why they had represented iob (Indian overseas bank) cheque? I have also submitted signed sbi ecs mandate to dhfl.
                                  Plese give me reply and justify my problem otherwise i have to think for other ways for solution and justice
                                  Sep 4, 2017
                                  Complaint marked as Resolved 
                                  Dewan Housing Finance Corporation [DHFL] customer support has been notified about the posted complaint.
                                  Verified Support
                                  Jul 31, 2017
                                  Dewan Housing Finance Corporation [DHFL] Customer Care's response
                                  Dear Mr. Paresh Sheth,

                                  We have forwarded your query to the concerned team. However, request you to share your email ID and mobile number as well to help us trace your issue and resolve it at the earliest.

                                  Alternatively, you may call us on[protected] or email us at [protected]@dhfl.com.

                                  Regards,
                                  Team DHFL
                                  Verified Support
                                  Aug 02, 2017
                                  Dewan Housing Finance Corporation [DHFL] Customer Care's response
                                  Dear Mr. Paresh Sheth,

                                  We would like to inform you that we are yet to receive your email ID and mobile number. We request you to share the same with us as this will help us to get in touch with you at the earliest to resolve the issue faced by you.

                                  Regards,
                                  Team DHFL
                                  Verified Support
                                  Aug 04, 2017
                                  Dewan Housing Finance Corporation [DHFL] Customer Care's response
                                  Dear Mr. Paresh Sheth,

                                  Your concern is o[censored]tmost importance to us. However, as we have not received your email ID and mobile number. Your complaint has been closed from our end.

                                  Alternatively, you may call us on[protected] or email us at [protected]@dhfl.com.

                                  Regards,
                                  Team DHFL

                                  Dewan Housing Finance Corporation [DHFL] — I rewire an enclosure letter

                                  I rewired enclosed record and list of documents and closing amount pl
                                  Dewan Housing Finance Corporation [DHFL] Customer Care's response, Aug 9, 2017
                                  Verified Support
                                  Dear Mr. Ajay Parab,

                                  Thank you for writing in. Kindly share with us your email ID, mobile and loan account number so that we can contact you.

                                  Regards,
                                  Team DHFL
                                  Dewan Housing Finance Corporation [DHFL] Customer Care's response, Aug 14, 2017
                                  Verified Support
                                  Dear Mr. Ajay Parab,

                                  We would like to inform you that we are yet to receive your details. We request you to share the same with us as this will help us to get in touch with you at the earliest.

                                  Regards,
                                  Team DHFL
                                  Dewan Housing Finance Corporation [DHFL] Customer Care's response, Aug 16, 2017
                                  Verified Support
                                  Dear Mr. Ajay Parab,

                                  Your concern is of utmost importance to us. However, as we have not received your details. Your query has been closed from our end.

                                  Alternatively, you may call us on 1800 3000 1919 or email us at [email protected].

                                  Regards,
                                  Team DHFL
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                                    Sunita Vijay Joshi
                                    from Mumbai, Maharashtra
                                    Jul 26, 2017
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                                    Address: Mumbai City, Maharashtra

                                    Dear sir,

                                    We would like to inform that the term “variable rate of interest“ (Vri) means the interest rate announced by dhfl from time to time as its retail prime lending rate and applied by dhfl with spread, if any, as may be decided by dhfl on the loan of the borrower. This has been accepted by you vide the loan agreement duly, signed and executed by you. - sir the loan agreement sign by customer with terms where we got not told by any of your agent and same we get informed as per market interest rates its variable since there is no variance was found and the current status is as below.

                                    My loan is from 5 years and loan interest rate is - 11.2 %
                                    New loan pepole get loan interest rate - 8.35%

                                    Which is just making fools according to you "retail prime lending rate and applied by dhfl with spread" is not reduced but the new finance come to attract new customers and so on you can applied the lower rate for new customers.

                                    You making us more full with conversion scheme that showing 9% rate of interest and bank bank fees 2500+gst

                                    Sir i see the practical situation where i found myself get cheat by you with one sentence "vide the loan agreement duly, signed and executed by you." so means am bound to agreed blindly your rules and injustice and there is no any law against cause i signed the documents.

                                    Sir the farmers also thumb on saokar paper and saokar eat their lands but slowly situations got change all saokar get arrasted while they having papers thumb by farmers cause its injustice while overcharge interest rate...

                                    Double side marketing strategy where one of old customer is bare 11.2% and fresh customers get 8.35%... When new customers get old they also know that the protocol from cheated pepole get signed is not in their side lots of hidden clause mentions.

                                    As per process, we have reduced our retail prime lending rate by 40bps (0.40%) to 18.20%. The benefit of reduced cost of borrowing has been passed to your account by reducing the roi on your loan account thrice i. E. By 10bps in may 2015, by 20bps in november 2015 and by 10bps in november 2016 to 11.20%. - this is just the peenuts and nothing but making full to the customers like me who paid you last 5 years and frustrated with your repetitive answers and cheat.
                                    In case you wish to opt for the conversion scheme, we request you to visit the branch after 01/08/2017. We regret to inform you that we are unable to accept your request for revision of roi to 8.35% or applying benefit retrospectively w. E. F. 01/01/2017. - i will better opt my loan to other bank and advice all to the pepole whom i know dont ever go with dhfl since they are just frauds and cheaters. "expected"we are unable to accept your request for revision of roi to 8.35% or applying benefit retrospectively w. E. F. 01/01/2017. " now will continuously post about your fraud so pepole get aware that not to go with you and found better options know practically how you pepole answered.

                                    Kindly treat this as our final response on subject matter. - i may felt you get tired to reply me but sir as much its about my hard work money am not going to tired and will no satisfied.
                                    Dewan Housing Finance Corporation [DHFL] customer support has been notified about the posted complaint.
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                                      Lufthansa Vicky
                                      from Calicut, Kerala
                                      Jul 25, 2017
                                      Resolved
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                                      Resolved

                                      Address: Thane, Maharashtra, 401208
                                      Website: www.dhfl.com/loans

                                      My name is vitrak dhatrak and i have applied for home loan transfer in dhfl vasai east branch in contact with dhfl employee chandan jhaa and as per his info i got to know that my loan is being sanctioned (Loan code[protected] but i have to take a insurance for which i had to pay 30, 000 inr for which i had given check and it has got cleared i got my sanctioned letter copy from mr. Chandan jhaa on 4 july 2017 at night 9:30and sanction letter itself had dated 01st july in which there was some documents need like loan closing amount from my existing home loan bank and list of document also office verification was pending by hr.
                                      Without any written notice by dhfl or mentioning on sanction letter for pri emi
                                      I got a alert for emi of hosing loan on 10th july for the loan which i have not taken, they have not closed my existing running loan from my existing bank
                                      How can a salaried person pay two emi at same time that also for the loan which is not being taken and now dhfl is saying we have to pay the emi for the loan which is not taken
                                      Due to this my mother who is not well has got more disturbed and getting high blood pressure
                                      Aug 28, 2017
                                      Complaint marked as Resolved 
                                      Dewan Housing Finance Corporation [DHFL] customer support has been notified about the posted complaint.
                                      Verified Support
                                      Jul 26, 2017
                                      Dewan Housing Finance Corporation [DHFL] Customer Care's response
                                      Dear Mr. Vitrak Dhatrak,

                                      We have responded to your concern via complaintboard.in. Kindly acknowledge the same.

                                      Regards,
                                      Team DHFL
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                                        Sunita Vijay Joshi
                                        from Mumbai, Maharashtra
                                        Jul 25, 2017
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                                        Address: Thane, Maharashtra

                                        Dear sir,

                                        With regard to your below email, we would like to inform that your loan application no. 00736450 was disbursed in november 2011 at the applicable rate of interest at 11.25%. Due to tight liquidity and prevailing money market conditions his increased to 11.60% by january 2014 - when the rate increased has any charges belong to pay me to bank and bank ask me to meed branch to approve the high rates. I am asking this question with you below point."to reduce your roi to 9.00% upon payment of applicable conversion fee for rs.2500 + taxes."

                                        Thereafter, we have reduced our retail prime lending rate by 40bps (0.40%). The benefit of reduced cost of borrowing has been passed to your account by reducing the roi on your loan account thrice i. E. By 10bps in may 2015, by 20bps in november 2015 and by 10bps in november 2016 to 11.20%. - so you means say that repo rate for housing loan declare by rbi not for your guidelines you have your own costing which not publically anywhere announce so we can compare as market showing that the interest rate for home loan get reduce we waiting for dhfl announce retail prime lending rate for existing customers, or customer need to regular investigate.

                                        As a nhb registered housing finance company, we raise our funds from capital markets / financial institutions and our cost of funds are purely linked to prevailing market rates. The rate of interest depends upon the movement of interest rates in the economy and our reference cost. Therefore, we are dependent on actual interest rates in the economy to reduce interest rates. - in another circular, nhb instructed hfcs not to discriminate between old and new customers. Often, in their bid to attract new customers, hfcs charge lower rates from new customers as as compared with the rates charged from old customers. According to the nhb circular, “charging of higher interest rate to old customers against the new customers puts them to great disadvantage, besides the practice being discriminatory. The practice also generally lacks in transparency and fairness... Hfcs are advised to apply uniform rates of interest to old and new borrowers who have same credit or risk profile.” is it also applicable

                                        Repo rate is the rate at which rbi offers banks short term borrowings. This means that change in repo rate will impact cost of borrowing of banks. Reduction in repo rate means that banks can borrow money from rbi at a lesser rate. Kindly note, rbi does not ask banks to lower their rate of interest on existing portfolio due to lowering of repo rate. However, the reduction in cost of borrowing allows banks and fi’s to offer ‘fresh loans’ at lower rates.- the reserve bank of india tuesday cut its key interest rate by 0.25% in its first monetary policy review for financial year 2016-17. The repo rate, the rate at which rbi lends money to commercial banks, now stands at 6.5%. This implies a reduction in the rate helps banks borrow money at a cheaper rate and vice versa. Whenever banks have any shortage of funds, they can borrow from the rbi. Similarly, the reverse repo rate which stands at 6% is the rate at which rbi borrows from banks. Therefore, when the interest rate is low, lending by banking system becomes a bit cheaper, leading to a fall in emi, thereby providing a boost to industry and economy in overall. The twin rates are also a key weapon for the rbi to keep a rein on inflation. Raising the repo rate in a high inflation scenario helps rbi to disincentivise banks to borrow money. This reduces money supply in the economy and helps in keeping inflation under control. Similarly, rbi takes the contrary position when inflation moves southward. Now, a reduction in the key interest rate or repo rate will have the following effects:

                                        Effect on consumers: naturally, a fall in the interest rate prompts one to save less and spend more. Due to low interest rate, loans, particularly home loans will see a rise and this benefits the real estate market.


                                        However, considering your clean repayment record we would like to offer you our conversion scheme. Whereby, we are allowing you a chance to reduce your roi to 9.00% upon payment of applicable conversion fee for rs.2500 + taxes.in case if you wish to opt for the scheme, we request you to kindly visit our thane branch. - if higher rate charged by banks not take my permission and not call me to visit branch why should when market get reduced the home loan all over india dhfl pepole asked me to pay 2250+ tax... Why this monopoly of no options for customers. On january 1, 2017, reduced its lending rate by a good 0.9% after prime minister narendra modi in his new year eve address, urged the banks to focus on the needs of poor and lower middle-class and middle-class. So they forgot that national housing banks are not going to folloew this rules cause they are not under rbi repo rates.

                                        My questions are still same cause whatever the process you made is anywhere will found in customers benifits at any point... Did we take loan so you become saokar and we pay you interest and charges on round and round process. If the system of goverment of india want that poor and middle class people can get the home if financial companies like you charging charges and interest so much what the use. Where is justice in all this case to me if was seen from nov 2011 @ 11.25 to july 2017 last 6 years almost only 0.05% rate of intrest get reduced o my account. What kind of justification where i was searching found that market reduced by 2% & 3% my interest counted in just.05% and will get satisfied with this. "no"
                                        Dewan Housing Finance Corporation [DHFL] customer support has been notified about the posted complaint.
                                        Jul 26, 2017
                                        Updated by Sunita Vijay Joshi
                                        Dear Sir,

                                        We would like to inform that the term “Variable Rate of Interest“ (VRI) means the interest rate announced by DHFL from time to time as its retail prime lending rate and applied by DHFL with spread, if any, as may be decided by DHFL on the loan of the Borrower. This has been accepted by you vide the loan agreement duly, signed and executed by you. - Sir The Loan Agreement sign by customer with terms where we got not told by any of your agent and same we get informed as per market interest rates its variable since there is no variance was found and the current status is as below.

                                        My Loan is from 5 years and loan interest Rate Is - 11.2 %
                                        New Loan pepole get loan interest Rate - 8.35%

                                        Which is just making fools according to you "retail prime lending rate and applied by DHFL with spread" is not reduced but The new finance come to attract new customers and so on you can applied the lower rate for new customers.

                                        You making us more full with conversion scheme that showing 9% rate of interest and bank bank fees 2500+GST

                                        Sir I see the practical situation where i found myself get cheat by you with One sentence " vide the loan agreement duly, signed and executed by you." so means am bound to agreed blindly your rules and injustice and there is no any law against cause I signed the documents.

                                        Sir the farmers also thumb on saokar paper and saokar eat their lands but slowly situations got change all Saokar get arrasted while they having papers thumb by farmers cause its injustice while overcharge interest rate...

                                        Double side marketing strategy where one of old customer is bare 11.2% and fresh customers get 8.35% ... when new customers get old they also know that the protocol from cheated pepole get signed is not in their side lots of hidden clause mentions.

                                        As per process, we have reduced our Retail Prime Lending Rate by 40bps (0.40%) to 18.20%. The benefit of reduced cost of borrowing has been passed to your account by reducing the ROI on your loan account thrice i.e. by 10bps in May 2015, by 20bps in November 2015 and by 10bps in November 2016 to 11.20%. - This is just the Peenuts and nothing but making full to the customers like me who paid you last 5 Years and frustrated with your repetitive answers and cheat.
                                        In case you wish to opt for the conversion scheme, we request you to visit the branch after 01/08/2017. We regret to inform you that we are unable to accept your request for revision of ROI to 8.35% or applying benefit retrospectively w.e.f. 01/01/2017. - I will better OPT my loan to other bank and advice all to the pepole whom I know dont ever go with DHFL since they are just frauds and cheaters. " Expected "we are unable to accept your request for revision of ROI to 8.35% or applying benefit retrospectively w.e.f. 01/01/2017. " Now will continuously post about your fraud so pepole get aware that not to go with you and found better options know practically how you pepole answered.



                                        Kindly treat this as our final response on subject matter. - I may felt you get tired to reply me but sir as much its about my hard work money am not going to tired and will no satisfied.
                                        MY account number 00003775.Kindky provide me loan sunction letters .Still i have not recieved .Its very urgents.
                                        Dewan Housing Finance Corporation [DHFL] Customer Care's response, Aug 1, 2017
                                        Verified Support
                                        Dear Rajarshi Sinha,

                                        We have forwarded your query to the concerned team. However, request you to share your email ID and mobile number as well to help us trace your issue and resolve it at the earliest.

                                        Regards,
                                        Team DHFL
                                        Dewan Housing Finance Corporation [DHFL] Customer Care's response, Aug 3, 2017
                                        Verified Support
                                        Dear Rajarshi Sinha,

                                        We would like to inform you that we are yet to receive your email ID and mobile number. We request you to share the same with us as this will help us to get in touch with you at the earliest to resolve the issue faced by you.

                                        Regards,
                                        Team DHFL
                                        Dewan Housing Finance Corporation [DHFL] Customer Care's response, Aug 7, 2017
                                        Verified Support
                                        Dear Rajarshi Sinha,

                                        Your concern is of utmost importance to us. However, as we have not received your email ID and mobile number. Your complaint has been closed from our end.

                                        Alternatively, you may call us on 1800 3000 1919 or email us at [email protected].

                                        Regards,
                                        Team DHFL
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