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Dewan Housing Finance Corporation [DHFL]

[Resolved]  DHFL — cheeted for top up and rate of interest

Address:Krishnagiri, Tamil Nadu

Home Loan No. 185, name is R.Ramkumar, Branch : Hosur DHFL, we have the home loan in Hosur DHFL BANK Branch, last one year on ward we are asking for to decrease the Rate of Interest, Because our Home Loan Rate of Interest is Float, Last month only they r revised 12.5% to 10.25%, How much money we have lost, they given offer for Home Loan top up, we sent mail for possibility for top up loan 10.25%, your bank persons said its possible, we confirmed so many time to Mr.Venkatesh through by phone, after he confirmed only we applied, they told to pay the amount immediately, sure can get the Loan, after paid the amount of 2809 RS now he was telling not possible... what is this, that bank was cheeting customers like ours, Kindly take the action to that persons and already I sent mail, their is no reply. We need the solution and money back.,
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May 18, 2018
Complaint marked as Resolved 
Dewan Housing Finance Corporation [DHFL] customer support has been notified about the posted complaint.
Verified Support
Apr 17, 2018
Dewan Housing Finance Corporation [DHFL] Customer Care's response Dear Ms. Anika Kaur Malhotra,

We understand that our team has connected with you & has addressed your concern via email. Kindly acknowledge the same. Alternatively, you may call us on[protected] or email us at [protected]@dhfl.com.

Regards,
Team DHFL
Complaint comments 
5 Comments

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Comments

Dear Ms. Lakshmi Ramkumar,

We have forwarded your query to the concerned team for resolution and they shall revert to you within 72 hours. Alternatively you may call us on[protected] or email us at [protected]@dhfl.com.

Regards,
DHFL Team
Reply
Dear Ms. Lakshmi Ramkumar,

We would like to inform you that we are yet to receive your contact details.

We request you to share the details with us as this will help us to get in touch with you at the earliest to resolve the issue faced by you. Alternatively, you may call us on[protected] or email us at [protected]@dhfl.com.

Regards,
DHFL Team
Reply
Dear Ms. Lakshmi Ramkumar,

Your complaint is o[censored]tmost importance to us. However, as we have not received your contact details, your complaint has been closed from our end.

Kindly get in touch with our customer care team on [protected]@dhfl.com or via phone 0124 – 4092750 for further assistance.

Regards,
DHFL Team."
Reply
I have also faced the same problem from Dhfl bank of Rajahmundry from east Godavari, AP but I have lost 5900 instead of getting top up loan at the same time my loan interest rate was not reduced.
Reply
Dewan Housing Finance Corporation [DHFL] Customer Care's response, Mar 27, 2018
Verified Support
Dear vegiraju,

Is there anything in particular problem that you are facing with our product/service?

Regards,
DHFL Team.
Dewan Housing Finance Corporation [DHFL] Customer Care's response, Mar 30, 2018
Verified Support
Dear vegiraju,

We would like to inform you that we are yet to receive an update from you. We request you to elaborate your query as it will help us address the same at the earliest.

Regards,
DHFL Team.
Dewan Housing Finance Corporation [DHFL] Customer Care's response, Apr 2, 2018
Verified Support
Dear vegiraju,

Your query is of utmost importance to us. However as we have not receive any update from you. Your concern has been closed from our end.

Regards,
DHFL Team.
What is the procedure for home loan top up??
Anika
[protected]
Reply
Dewan Housing Finance Corporation [DHFL] Customer Care's response, Apr 13, 2018
Verified Support
Dear Ms. Anika Kaur Malhotra,

We have forwarded your query to the concerned team. However, request you to share your email ID and loan account number as well to help us trace your issue and resolve it at the earliest.

Alternatively, you may call us on 1800 3000 1919 or email us at [email protected].

Regards,
Team DHFL

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