Dhl India — Shipment held under custom delay

 
7 Reviews
Mumbai, Mumbai City District, Maharashtra, India
 Rajeshwari Nagwekar
I have ordered 3 items- 2 hairconditioners and 1 face mask from iherbs online shopping site.These products are USA organic certified and should not require custom assessment still according to DHL Consignment # [protected] was held by customs for about 28 days. Inspite of submitting all the documents I was asked for same documents again and again. At last DHL is asking for Rs 3093 on goods worth Rs 1873 which is more than 100% of goods value. When I asked for justification they are claiming that custom has charged that much duty on the goods. I am cheated as delay was on their side and therefore warehouse and other charges should not be applicable.Moreover it was not informed earlier that these products would be assessed by customs.

Complaint Status


[Nov 25, 2015] DHL Express India customer support has been notified about the posted complaint.
Complaint comments  6 Comments     Updated: Share0Tweet0

Comments

Hello,
While purchasing on iherb site there is a disclaimer as below:
DHL Disclaimer on iherb:
Duties and Taxes may be collected at delivery
With tracking, Max 150 lbs (68 kg), No P.O. Box

Charges and fees were collected while making payment. Why does attached invoice include charges and fees. This is not acceptable. I am not supposed to pay any charges and fees at the time of delivery. Please revise the invoice to justify the disclaimer on shopping site.

▶ Show quoted text
i,
Airway bill no mentioned for octroi in the invoice is different from airway bill number of my shipment. Please check the same. I had alreaDy paid delivery charges while ordering these products. As mentioned on iherb site nothing other than custom duty should be applicable on this shippment at the time of delivery. So it comes out to be Rs 517 only. I have raised a complaint against DHL. I am cheated. Please address this issue immediatly
Dear Sir/Madam,
I cannot bear extra charges levied by DHL on the shippment. Total charges comes out to be more than 100% of purchase value, undoubtedly I am cheated.
I have raised consumer complaint against DHL. Also I could find similar complaints by other customers purchasing from iherbs.
Please settle this issue as I need ordered products to be delivered at agreed price.

▶ Show quoted text
As per the iherb shopping site I am supposed to pay only custom duties and taxes on delivery then why is the shipping fee in the invoice higher than total goods cost?
Why was there a clearance delay by DHL inspite of submitting documents on time? Order was supposed to be delivered on 3-Nov-15.
No one from DHL called me to inform on this I had to call customer care again and again to track this order.
I lost my money and time. Hope this matter would be addressed on consumer complaint forum complaint ID : 1181255.
DHL is fraud, for everyone they r charging more and saying customs has charged more and we need to file a complaint against them for cheating and misleading customers. I am still fighting with DHL to get the receipt for the payment they have made to customs, which they are unable to send till today
DHL is fraud, for everyone they r charging more and saying customs has charged more and we need to file a complaint against them for cheating and misleading customers. I am still fighting with DHL to get the receipt for the payment they have made to customs, which they are unable to send till today

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    Your Rating (1 star is bad, 5 stars is good)
    code
    Customer satisfaction rating
    3%
    Complaints
    176
    Pending
    0
    Resolved
    6
    phone
    +91 22 6678 9000
    location
    801 A, Silver Utopia, 8th Floor, Cardinal Gracias Road, Chakala, Andheri (East), Mumbai, Maharashtra, India - 400099
    Dhl India - Shipment held under custom delay