Dhl India — Shipment held under custom delay
Mumbai, Maharashtra, India
I have ordered 3 items- 2 hairconditioners and 1 face mask from iherbs online shopping site.These products are USA organic certified and should not require custom assessment still according to DHL Consignment # [protected] was held by customs for about 28 days. Inspite of submitting all the documents I was asked for same documents again and again. At last DHL is asking for Rs 3093 on goods worth Rs 1873 which is more than 100% of goods value. When I asked for justification they are claiming that custom has charged that much duty on the goods. I am cheated as delay was on their side and therefore warehouse and other charges should not be applicable.Moreover it was not informed earlier that these products would be assessed by customs.
[Nov 25, 2015] DHL Express India customer support has been notified about the posted complaint.
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