Jan 24, 2018
Updated by Ernie Dear All,
The above reply was given to the email id [protected]@dishtv.in and they responded that I will be liable to pay the visit charges and will be shared to the concerned team and I have not received a amicable response, the last mail sent to them was on 18/1/18. This clearly shows the customer service expected for a customer been with them for more then a decade.
the below mail is the response last received from write to us email Id.
*******
Excerpts from the last mail...
Dear Ernest Rodrigues,
As per our telephonic conversation, it has been confirmed by you that you are facing some hardware related issue with your DishTV connection.
Please note that Rs.200+GST = Rs.236 as technician visit charges and Hardware charges (consumable) will be applicable for the service visit. Also, we have taken your valuable feedback.
We wish to inform you that we have shared the same with the concerned team, who will certainly evaluate it and take appropriate action for making your experience with us seamless and delightful.
Regards,
Online Team
DishTV
Jan 30, 2018
Updated by Ernie Dear all,
The reply given by Dishtv still leaves the cx in ambiguity as per the below mail
Regards
Ernest
[protected]
***************
poor quality of instrument fixed VC Number: [protected]
Inbox
x
Ernest Rodrigues <[protected]@gmail.com>
Jan 16
to write2us
VC Number: [protected]
Dear all,
This is in reference to the complaint raised to ceo form no. 83129 dt 09/1/18.
This is to highlight the complaint raised by me, first to the call center and then to the ceo. They declined service for a faulty F-connector of a low quality, which breaks in 3-4 mths.
The below message posted on my mail.
Please note that rs.200+gst = rs.236 as technician visit charges and
Hardware charges (Consumable) will be applicable for the service visit.
Please look into the same at the earliest.
Regards
write2us
Jan 16
to me
Dear Ernest Rodrigues,
Hope you are doing good.
Thanks for voicing your concern. Please be assured that we are working on your problem and we will get in touch with you at the earliest. For any further clarifications, please drop us an email on [protected]@dishtv.in.
Regards,
Online Team
DishTV
From: Ernest Rodrigues <[protected]@gmail.com>
Sent: 16 January 2018 15:54:31
To: write2us
Subject: poor quality of instrument fixed VC Number: [protected]
write2us
Jan 18 (12 days ago)
to me
Dear Ernest Rodrigues,
As per our telephonic conversation, it has been confirmed by you that you are facing some hardware related issue with your DishTV connection.
Please note that Rs.200+GST = Rs.236 as technician visit charges and Hardware charges (consumable) will be applicable for the service visit. Also, we have taken your valuable feedback.
We wish to inform you that we have shared the same with the concerned team, who will certainly evaluate it and take appropriate action for making your experience with us seamless and delightful.
Regards,
Online Team
DishTV
From: write2us
Sent: 16 January 2018 17:53:16
To: Ernest Rodrigues
Subject: Re: poor quality of instrument fixed VC Number: [protected]
Ernest Rodrigues <[protected]@gmail.com>
Jan 24 (6 days ago)
to write2us
Dear All,
The above reply was given to the email id [protected]@dishtv.in and they responded that I will be liable to pay the visit charges and will be shared to the concerned team and I have not received a amicable response, the last mail sent to them was on 18/1/18. This clearly shows the customer service expected for a customer been with them for more then a decade.
the below mail is the response last received from write to us email Id.
*******
Excerpts from the last mail...
write2us
Jan 25 (5 days ago)
to me
Dear Ernest Rodrigues,
As per the discussion, our team recommended for the technician visit to get the issue resolved. Please confirm if you wish to proceed with the same so that we can help you further.
Regards,
Online Team
DishTV
From: Ernest Rodrigues <[protected]@gmail.com>
Sent: 24 January 2018 17:09:21
To: write2us
Ernest Rodrigues <[protected]@gmail.com>
Jan 25 (5 days ago)
to write2us
Dear all,
Yes, however, im not willing to pay the technical visit charge.
Regards
Ernest
[protected]
write2us
Jan 25 (5 days ago)
to me
Dear Ernest Rodrigues,
We have shared the best possible resolution with you and seek your cooperation in this regard.
Regards,
Online Team
DishTV
From: Ernest Rodrigues <[protected]@gmail.com>
Sent: 25 January 2018 13:55:51
Ernest Rodrigues <[protected]@gmail.com>
Jan 25 (5 days ago)
to write2us
Dear All,
Please be clear and direct in your replies, if you are professional and beat round the bush.
My reason in highlighting u my grievance seems to come to square one.
Are you sending the technician with no charges or i will not hesitate to escalate this further.
Answer a yes or a no.
Regards
Ernest
[protected]
How have you send email for that
We will select plan as per our requirement and not as per your wish
Please clarify the same failing which my previous complaints stands good