DishTV Complaints & Reviews

Address: New Delhi, Delhi

This is bring into knowledge that the free channels like DD National, DD Bharti etc are not being provided by the Dish TV after the recharge due date. Its every Indian's right to view the free channel like DD National, Whether they recahrge it or not due to any financial problem. Today - a very auspesious day for our country, we wanted to hear Our Honorable Prime Minister - Mr. Narendra Modi but due to Our service provider, we could not...

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Address: Gautam Buddh Nagar, Uttar Pradesh

[protected] I have a written acknowledgement from the company stating that my account is recharged till 01 April 2015. Inspite of that every one or two months, the system displays, recharge due and gets deactivated. Now for last more than a week the connection is lying de-activated. No response on complaint sent to their email id. Can someone respond. Regards

Aug 14, 2020

Complaint marked as Resolved

DishTV customer support has been notified about the posted complaint.

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ar01

Oct 17, 2014

after multiple calls i have found out that they have transferred balance from my account to another account.
No reprieve as of yet.
connection is still remaining deactivated.

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Address: Mumbai City, Maharashtra

Hi my dishtv VCC # is [protected]. i have called dishtv and booked a tech on 9th of august and i was promised that a technician would be there within 24 hrs, its 15 august 2014 today and i am still waiting for a technician, its very hard to understand how they calculate 24 hrs... every time i follow up i get request id, however they are just of no use, no technician came to my house and i am still waiting... i have recharged my account and from last 8 days i am not able to enjoy or view my services and i also called dist tv asking for compensation and they said nothing can be done about... I hope anything can be done now via consumer forum...plz help Request id for technician 14157986, 14157987, 14237855. Must say really pathetic service, because of providers like this we have to face this problems. Regards Pratik [protected]

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Address: Mumbai City, Maharashtra

I got two sms after recharging my Dish Tv in the month of May 2014. First Msg:First one stating that " Post recharge of Rs. 280.00 MOD non stop has been activated on CH. 254 for 27 days. Rs. 21.00 processing fee was levied. Your recharge date is shifted to 21.06.2014" Why the hell is that??? Explain in detail why I am supposed to pay this??? Second msg: New channels Max2 and Discovery kids are added to your pack wef 1 June 2-14. Price of your pack will be revised to 300.00 from next recharge. Who told you to add these two channels and revise my pack price without my consent????? I don't want those channels so delete those and keep the pack price at 280.00. Comply immediately!!! Further, today I received an invoice which says that my pack price is now 320.00..I have sent an email regarding these matters on 28 May 2014. Till date I havent received any reply. Can anyone help? My VC number is [protected].

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Address: Jorhat, Assam

I am a customer of dishtv with vc no-[protected]. I had a ' family pack' priced about Rs 220/p.m. . it has been increased to about 280/pm.without my consent. Now I have been informed that it is again enhanced to Rs. 320/p.m. without my consent.I strongly protest this kind of activity and request you to change my pack to original family pack with price about Rs. 200 per month.

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Address: Mumbai City, Maharashtra

From: [protected]@gmail.com [mailto:[protected]@gmail.com] Sent: Wednesday, August 13, 2014 11:32 PM To: '[protected]@dishtv.in' Subject: Non-viewing of few channels in Dish TV...VCNO- [protected]&lt;?xml:namespace prefix = o ns = "urn:schemas-microsoft-com:office:office" /&gt; Dear all, Referring to the VC No [protected], we are unable to see the following DISH channels clearly. (1) Asianet, (2) Surya TV (3) Kiran TV. Please arrange rectification measures including replacement of the SET OF BOX / Remote at your expense. Please note that as all other channels are clearly seen, the fault is at your end or the SET OF BOX for which no expenses can be levied on me. The weather is fine and all other channels are clearly viewed and hence please do needful. Regards K. Devadas

Aug 14, 2020

Complaint marked as Resolved

DishTV customer support has been notified about the posted complaint.

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Address: Pune, Maharashtra

Hello Dear Sir / Madam, I am your existing customer since 10-12 years and my VC No Is : [protected]. Recently last November or December I had replace / Upgraded my set top box from SD to HD . But unfortunately I am strongly facing problem on all HD channels. I had make complain on customer care and Service Engg. was visited twisty, I had made his all payment. But He didn't given any receipt . After Visited 1 week or 2 week all HD channel were worked OK but after 1 or 2 week one by one all HD channel were again having same problem. When I complain on customer care He was/is asking my receipt no. I wasn't any idea about to collect receipt from service engg. and they wasn't given any receipt. Now my all HD channel are gone. I am still paying and recharged my HD Channel in regular basis but last couple of month I haven't seen my all HD channel in good condition. So Dear support please do need full help as early as possible and try to fixed my problem. Otherwise I have to go another alternative solution. I am awaiting your response. My Details: Name : Krishna Bihari Prasad. Register Cell No :[protected] VC No Is : [protected] Address : B-207, Kamal Green Leaf, Gat No : 571, Kirkatwadi, Near Zillha Parishad School, Singhgad Road, Pune - 411 024

Aug 14, 2020

Complaint marked as Resolved

DishTV customer support has been notified about the posted complaint.

Aug 14, 2014

Updated by knkrishnaprasad2 Hello Support,

Today one Service Engg was visited at my Home for resolving my existing problem They told the dish receiver has some problem and it should be change after that this problem will be resolved.
I have few query :

1) According to Service Engg. New receiver has not warranty and guaranty. I would like to have put my query, Is that true ? my receiver was upgraded recently 6-7 month back before . Is your product is that must in low quality and no warranty ?

2) Are you charging / selling your product us against sale without any warranty and guaranty?

3) Your service center strongly said to us. Receiver replacement will chargeable but without warranty or guaranty. Is that true?

4) As a customer, please suggest me what to do for this type of services.

5) Your service engineer is taking extra money @450/- for every visit and when we asking the cash received they told us, we will not have this type of receipt for customer. Please verify and confirm me. For your information Mr Badu Pawar is th service Engg.

6) How long my problem will take time for solved.

Please conform and replay all the query.

Best Regards,

Krishna Prasad
[protected]

VC No : [protected]

Aug 16, 2014

Updated by knkrishnaprasad2 Hello Mr Kiran,

Good Morning,

Yesterday dated 15-Aug-2014 and @ time 08:46 P.M. from mobile no :[protected] . They had call us from Dish TV H.O. as per they said. and they had promised us our problem will resolved and also tolled us you are in right place ( mean me are in right place ).

According to his promises whatever the part will changed by the service Engg. It will mentioned with serial no or parts no on receipt and also mention the guaranty period and charges.

And also he was promised me you do not get any trouble any more in future .

Today again I had call from your local Dish TV Service Center at @ 9:45 Am from Pune ( Guru Enterprises ) : According to his statement, they will not give us any mentioned ( parts no, Guaranty period ) on concerned Receipt. And Also they will charge parts amount with visit charges.

So that I refused his offer because of whatever conversation with H.O's person had promised us. It showing some deference in both had statement.

So Please guide us what to do.. to fixed this existing problem..

Thanks and Regards,

Krishna Bihari Prasad.
Register Cell No :[protected]
VC No Is : [protected]

Address :
B-207, Kamal Green Leaf,
Gat No : 571,
Kirkatwadi, Near Zillha Parishad School,
Singhgad Road,
Pune - 411 024

Aug 20, 2014

Updated by knkrishnaprasad2 Hello Support,

My Issue with Disht Tv is now resolved.. Now I am happy with this resolved.

Thanks for your support

Krishna Prasad

[protected]

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Sir, I am Balan Nair my Dish TV VC No is [protected], I had a complaint regarding my setup box some days back for which one Mr Naveen came and replaced with one old and rusty setup box for which I paid 350+150. I have asked him to replace the setup box with another one for which he has promised to replace it if doesn't work, with in one week the setup box stopped working after complaint the same chap came and repaired it in my absence. It worked for one week and stopped working again. I complained to customer care they sent the same chap he repaired the setup box I asked him to replace the setup box he ignored it, after he left once again setup box stopped working . Now at present my setup box is not working .My E Mail ID [protected]@gmail.com . Ph [protected]

Aug 14, 2020

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DishTV customer support has been notified about the posted complaint.

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My vc no. is [protected]Have been calling the customer care services of dish tv since today ealry morning and have been told that their system is not working, its 2 weeks now that no channels are coming but when its even a day delay of recharge they terminate the services immediately.but who is to take action against them now.My channels are not only not coming but now I do not have the list of them on my receiver..Wherever we are we have paid money and viewing the dish network.I have recharged my connection till 2015 and now getting no feedback.Presently I am in Iran and had brought my receiver so that I do not get homesick, I got the channels for one year very nicely and stopped getting them since 2 weeks now, have come to know hat the dish networked has weakened the beam for countries.But why such an irresponsible step, hav not we paid for our sevices.I request the concerned please do take the needful action.Thanking you Sonia Wadhwa

Aug 14, 2020

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DishTV customer support has been notified about the posted complaint.

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My DISHTV VC No is [protected], Sir my setup box was not working properly, 15days back my setup box was replaced with old rusty box, I have objected for this but he promised to replace it if doesn't works for which I have paid 350+150, but with in one week setup box stopped working again I have complaint about it same person named Naveen came and adjusted the same setup box in my absence but with in one week the same problem faced again the same person came I requested to replace the setup box but now he is trying to avoid it, When I told him I will report it to your company he says that whatever u want to do it .(Now I am unable to see any channels ) My E mail ID [protected]@gmail.com Phone [protected]

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I am Shri Dhan Kumar Magar, Consumer of Dish TV Connection from last above 6-7 years but now suddenly its service is stop working i consult with your costumer care representative, from last 2-3 days but even many call i have not got the my service Resume My V/C-No: [protected] REG.Mobile No.[protected] My Add: Vill- Rupa PO/PS- RUPA WEST KAMENG DISTRICT ARUNACHAL PRADESH Contact : [protected]

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Address: Shimla, Himachal Pradesh

My vc No [protected], and registered mobile no is [protected]- For last 4-5 Days dish tv showing either 302 Signal not found or 102 VC Deactivated although i got it recharged on 5th Aug.for last three days i have been calling customer care, first of all if one has to do more than 30-40 attempt to get connected with dish tv customer care, if at all i[censored] get connected u ll land up with one answer system being upgraded and unable to offer any help. Once in a blue moon i understand it happens, but it seems this is regular practice of dish TV customer care.

Aug 14, 2020

Complaint marked as Resolved

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i am the custmer of dish tv.when i have purches dishtv on that time they wear so muuch chainls so much ofers now i am not geting proper satisfaction by that they wear not conserning well the boys who are seted in costermer care.they wear always tell lies.some times i get my some of chainals off with it own.my regesterd mo no is [protected].ples look over the matter

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Snapdeal.com Customer Care

from Delhi, Delhi

Aug 11, 2014

Dear Mantoshkumar Ray,

We are sorry for the experience you had. Please write to us about your problem with your VC number, mobile number and email ID at [protected]@dishtv.in and we will put all our efforts in trying to help you out.

Regards,
Online Team
Dish TV

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Sir, my vc no. is [protected] and all channels have gone, the receiver is not showing anything and it is very desperate.I had called the customer helpline today and a few channels that I was getting too have all gone.The lady tried but not able to solve the problem, its an year now I am in Iran and Ihave not faced any such problem, but since the last two weeks my channels started blackouting and ch. 999 too went out, many of the channels were not on the list but now I do not have anything showing on the reciever.I have paid the amount of more than a year as it is difficult to pay monthly from Iran.This was the only source of entertainment for us Indians here so that we do not get homesick, its a jeopardy, please do something to resume the channels.Thanking you.Sonia Wadhwa To let you know many of my friends too have the same problem.

Complaint marked as Resolved

My vc no. is 01513291996 and after talking at the consumer complaint services I have totally stopped gettin the channels, I have my next recharge date on August 2015 and the receiver is not showing anything, am not able to scan anything, EPG does not load and this is happenming with a few others too in Iran.Please resume my services at the earliest possible .Thanks My email is [email protected] Sonia Wadhwa

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Snapdeal.com Customer Care

from Delhi, Delhi

Aug 11, 2014

Dear Sonia Wadhwa,

Thanks for voicing your concern. Please be assured that we working on your problem and we will get in touch with you at the earliest. For any further clarifications, please write to us at [protected]@dishtv.in.

Regards,
Online Team
Dish TV

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Address: New Delhi, Delhi

I got my dish Tv installed on 08.12.2013 and VC nos. are [protected] and [protected]. After installation of 15 some days my bad days started. first they stopped showing some channels like colours etc. and after calling their poor customer care channels got started but again same problem because they are saving money by not showing channels. Along with this a new problem of set top box hang started again no resolution. along with this another problem of VC deactivated started though enough money in my account. for full one month plus i could not watch tv due to this and finally asked them to deactivate my connection because these people are worthless and in the market to earn money through cheating only. I would suggest not to buy Dish Tv if you want to watch Tv for entertainment and not for customer care calls. Also every body should read " THE DIRECT TO HOME BROADCASTING SERVICES (STANDARDS OF QUALITY OF SERVICE AND REDRESSAL OF GRIEVANCES) (AMENDMENT) REGULATIONS, 2009" law to understand how they are cheating.

Aug 14, 2020

Complaint marked as Resolved

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Address: New Delhi, Delhi

To avail Pick by channel I recharged my account and had chosen accordingly. After recharge they say that my recharge is successful and I was given a token number. In their website they have put up that they' will call back on the RMN. But there was no call and the package did not activate. Rather it was only continuation of the current package. When I call up customer care I found they were less than informed about their services and could not resolve things.

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A

atanugiri197

Aug 10, 2014

btw the token no. given was 2911 and the VC number is[protected]

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Snapdeal.com Customer Care

from Delhi, Delhi

Aug 11, 2014

Dear Atanugiri,

Thanks for voicing your concern. Please be assured that we working on your problem and we will get in touch with you at the earliest. For any further clarifications, please write to us at [protected]@dishtv.in.

Regards,
Online Team
Dish TV

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Address: New Delhi, Delhi

I have a dish tv connection having vc no [protected]. Iam viewing super family pack in the above which cost 220/pm ..but every time when I recharge my vc no i have to pay Rs 250 instead of Rs 220.This cause financial hardship for me.also in this month channel no 121, 218, 574, 581, 591. are stopped.without any information. you are please reqested to look after the matter and provide me neccessary information. lam also planning for consumer court.

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A

ayush_indian

from Mumbai, Maharashtra

Aug 10, 2014

Dear Jugunu,
I am also a Dish TV subscriber and facing a lots of issues. One thing i want to tell you is Dish TV can not stop showing any channel without your permission as per the law. They have to inform you 15 days in advance and offer you a replacement channel of same language and genere and that too if you agree otherwise they have to return your monet for that particular channel. I claimed back Rs.232 from them. This is as per the Law called" THE DIRECT TO HOME BROADCASTING SERVICES (STANDARDS OF QUALITY OF SERVICE AND REDRESSAL OF GRIEVANCES) (AMENDMENT) REGULATIONS, 2009"

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Snapdeal.com Customer Care

from Delhi, Delhi

Aug 11, 2014

Dear Jugunu,

Thanks for voicing your concern. Please be assured that we working on your problem and we will get in touch with you at the earliest. For any further clarifications, please write to us at [protected]@dishtv.in.

Regards,
Online Team
Dish TV

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Dear sir, I paid online Rs500 by net banking(ICICI) on 7Aug 2014 my VC No. [protected] but by mistake recharge wrong ID [protected], order id -DT[protected] & transaction id DT[protected]. Date/Time 7Aug 2014/ 19:41 Please u check and transfer Rs500 my correct VC NO.[protected] as per soon as possible Name.MD AHETESHAM Mobile no.[protected] vc.no.[protected]

Aug 14, 2020

Complaint marked as Resolved

DishTV customer support has been notified about the posted complaint.

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O

Snapdeal.com Customer Care

from Delhi, Delhi

Aug 11, 2014

Dear MOHD KAMAL AKHTAR,

Thanks for voicing your concern. Please be assured that we working on your problem and we will get in touch with you at the earliest. For any further clarifications, please write to us at [protected]@dishtv.in.

Regards,
Online Team
Dish TV

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Snapdeal.com Customer Care

from Delhi, Delhi

Aug 14, 2014

Dear Mr. Akhtar,

Thank you for highlighting your issue to us.

Please accept our apologies for the inconvenience you have experienced.

We have tried to contact you on phone no.[protected], but it was not reachable. Please revert with your alternate number details.

Kindly revert for any further assistance. We do appreciate hearing from our customers, as their feedback is vital for us to continue improving our services.

Assuring you of our best services always.

Regards,
Customer Service
DISHTV

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ICICI Bank Customer Care

from Mumbai, Maharashtra

Aug 23, 2014

Dear Mr. Akhtar,

We regret the inconvenience faced. We have made a note of your contact details. Our official will contact and assist you.

Regards,
ICICI Bank Customer Service Team

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ICICI Bank Customer Care

from Mumbai, Maharashtra

Aug 27, 2014

Dear Mr. Akhtar,

We have been trying to contact you on the number provided, however, we were not able to reach you. Please write to [protected]@icicibank.com with your alternate contact details and preferred time to contact.
Our official will assist you. Please refer '167153' in the subject line.

Regards,
ICICI Bank Customer Service Team

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S

sneha2014

from Ponda, Goa

Sep 17, 2014

Dear Sir,

My self Ramdas Sawant I have Dish TV connection at My Home ID
No. [protected] and My Resiaterd Mobile
No. is [protected].

Sir, I have made Wrong recharge of my Dish TV Wrong recharged ID NO. is [protected] of Rs. 1000/- on 08/09/2014, details of Transection as given below:

Transaction ID: 64871522

Vendor Transaction ID: PMGW[protected]

Transaction Date: 08/09/2014 00:00:00 AM

Transaction Type: DTH Easy Recharge

Operator: Dish TV

Mobile Number: [protected]

Amount:1000

Status: Successful

Smart Card Number: [protected]

So, please try to understand my problem and Refund amount of Rs. 1000/- to My correct ID No. [protected]

Thanks &amp; Regards
Ramdas Sawant

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A

arun kumar bagri

from Delhi, Delhi

Dec 17, 2014

i am recharge on 15/12/2014 at 20.:48 of rs-250/- in id no-[protected] this is wrong id my id no is [protected] in the name of manwar ali recharge operator id isTRA[protected] KINDLY REQUEST YOU TO PLZ TRANSFER THIS AMOUNT ON MY ID NO-[protected] AS SOON AS POSSIBLE.

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P

pinakranjan

Dec 27, 2014

Sir
The retailer recharged on [protected] instead of my correct no.[protected] through airtel money... Transaction ID:[protected]. Date:[protected] time 12-29-05. Please help...

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I

israk

Jan 12, 2015

I have recharged dish tv vc no [protected] for rs 250 by online recharge Transaction receipt
Order no: #[protected] .but mistakenly I have recharged wrong vc no [protected]. So sir transfered my money in my vc no [protected] as soon as possible.

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H

harendrasinghchaudhary

from Jammu, Jammu and Kashmir

Jan 26, 2015

Right vc no [protected]
Wrong vc no [protected]
Amt 250
Dt 26/01/2015
Net banking hdfc
Transaction id[protected]

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J

Josu

from Mumbai, Maharashtra

Feb 18, 2015

Dear Sir/Madam

Mi Jyotsna Jadhav tumcha dish tv chi member aahe majhakadun dish tv cha recharge wrong id var kela gela hota ani pay 1 side varun kela hota tya karita mi tumhala compalint mail karat aahe hya badal tumhi dakshta khyavi hi numbra vinanti.

Jyotsna Jadhav
[protected]
wrong id [protected]
correct id [protected]
tran id 91716
recharge date 13/02/2015

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R

Rayappa Moorthy

from Mumbai, Maharashtra

Mar 26, 2015

Wrong vc number: [protected]
Correct vc number: [protected]
Oxitrans id:[protected]
Trans id:[protected]
Lien I'd:[protected]
Amount: 1000
Date:[protected]
Time:16:01:49

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S

syedz12

from Ernakulam, Kerala

Apr 13, 2015

respect sir,
as i spoke the customer care are not request order no[protected] tran no 086015 [protected] is which I am done there so my
dish tv[protected] as respect sir

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N

naleen Patel

from Mumbai, Maharashtra

Jul 8, 2015

Wrong id-[protected]
Transaction id-DTV[protected]
Amount-320
Time-20:37:52
Date-07/07/2015
Debit card
Dena bank

RIGHT ID-[protected]
Mobile no.-[protected]
Naleen Patel
amount-320

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DishTV Customer Care

from Delhi, Delhi

Jul 9, 2015

Verified Support

Dear naleen Patel,

Thanks for voicing your concern. Please be assured that we working on your problem and we will get in touch with you at the earliest. For any further clarifications, please write to us at [protected]@dishtv.in.

Regards,
Online Team
Dish TV

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DishTV Customer Care

from Delhi, Delhi

Jul 10, 2015

Verified Support

Dear naleen Patel,

We hope your issue has been resolved. Please let us know if there is anything else we can help you with. Please feel free to give us your feedback at [protected]@dishtv.in.
Have a nice day.

Regards,
Online Team
Dish TV

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A

Ashish Raju

Jul 14, 2015

wrong recharge
My vc. No. -[protected]
Wrong vc. No. -[protected]
Transaction no. -[protected]
Amount -Rs. 500
Recharge from paytm
Recharge date -14 july 2015
Recharge time -6:20 pm

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B

blakheart

from Delhi, Delhi

May 21, 2016

my vc no. is [protected] and please provide free channels given by the company after expire of recharge date.

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R

Raman dommara

from Noida, Uttar Pradesh

May 26, 2016

Registered Wrong Mobile Number

Hi, This is Raman, Some one registered my mobile number, every day i am getting lot of messages from your side. Can you please stop sending messages to below mobile number. No: [protected]

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B

blakheart

from Delhi, Delhi

May 27, 2016

Free channels are not provided by the company

The free channels are not provided by the provider after expire of recharge date after that it was provided by the company.

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J

jothishankar

Jun 14, 2016

No channels on TV

My VC No is [protected]. I recharged the dish on 25th Oct for Rs 1230. Since then no channel is available on TV. Message seen is " viewer card restricted. Please check.

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M

Munawar Mahr

Jun 16, 2016

2+3 offer

My dishtv off last 3, 4 month so can i get 2+3=5 offer...??

Reply

DishTV Customer Care

from Delhi, Delhi

Jun 22, 2016

Verified Support

Dear Munawar Mahr,

Hope you are doing good.

We are sorry for the experience you had. Please write to us about your problem with your VC number and registered mobile number at [protected]@dishtv.in and we will put all our efforts in trying to help you out.

Regards,
Online Team
DishTV

Reply

DishTV Customer Care

from Delhi, Delhi

Jul 2, 2016

Verified Support

Dear Munawar Mahr,

Information about your complaint is still awaited from you. Please contact us on [protected]@dishtv.in with the necessary details for any further assistance.

Regards,
Online Team
DishTV

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Address: Tumkur, Karnataka

vc no [protected] recharge id pmgw[protected] recharge amount rupees 250 date :03.08.2014 time : 6:45pm mob; [protected] email:[protected]@gnail.com dealer details: lahari mobiles mob;[protected] misplacement vc no [protected]

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Address: Jalgaon, Maharashtra

Sir, I'm a regular dish tv subscriber.I made a dish tv recharge of FAMILY PACK for a duration of 1 year and was going to receive a bonus of 45 days.After the recharge my dealer got a successful recharge message of Family pack.But then I got a message of recharge successful of the GOLD pack for a duration of just 7 months.I've never made any request of such a change of pack.After calling dish tv customer care I could not get any positive response.Please help me... I want my subscription to be FAMILY PACK for 1 year with a bonus of 45 days because the change has been done without my knowledge.Hope for your kind co-operation.

Aug 14, 2020

Complaint marked as Resolved

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Snapdeal.com Customer Care

from Delhi, Delhi

Aug 6, 2014

Dear Priya,

We are sorry for the experience you had. Please write to us about your problem with your VC number, mobile number and email ID at [protected]@dishtv.in and we will put all our efforts in trying to help you out.

Regards,
Online Team
Dish TV

DishTV Complaints & Reviews

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DishTV reviews & complaints page 215

Free Channels are not available after recharge due date

Dishtv displaying 102 - deactivated message, not working

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Technician visit and wastage of money

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Cheating by Dish Tv

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price increase

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Subject: Non-viewing of few channels in Dish TV...VCNO- 01507586898<>

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My HD Box or Satellite receiver has problem since it was replaced. Still It has same problem.

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Setup box not working

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No response to phone calls

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DishTV - Setupbox not responding

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My DISH TV service become international as per customer care Representative

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Worst customer service i have ever experienced

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i am not geting proper service

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Getting nothing on dish tv receiver

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Dear Dish TV How much you earn by cheating?

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No resolution regarding change of plan

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Extra payment of recharge

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Wrong Recharge

Registered Wrong Mobile Number

Free channels are not provided by the company

No channels on TV

2+3 offer

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misplacement of recharge amount to another vc

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Change of FAMILY pack to GOLD pack without my knowledge

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