DishTV Complaints & Reviews

I have submitted complaint at dishtv website.......they says file your complaint we will call you now....but they didn't call since 4 days... I have submitted complaint 2 times...when I call them they deduct 10 rs for 2 min...whatever is complain they say only one thing...... ..that u have alaingment problem ( aapki dish ki chatri hill gaye hai kya aap technician chate hai)... that do u want technician ...............they are providing worst service ........

HI SIR INDIA IS KNOWN AS PLACE THE BUDDHA'S COUNTRY BUT ALL SATELLITE NOT SHOWING THE GREAT CHANNEL LIKE LORD BUDDHA TV. MAHABODHI TV CHANNEL.DMC TV SO MY REQUEST TO ALL SATELLITE PLEASE SHOW THIS CHANNEL IMMEDIATELY BECAUSE YOU SHOW DIRTY TV CHANNEL BUT WHY NOT SHOW THIS TV CHANNEL

Hi,

I have opted for the base package of DISH TV that cost Rs 220 per month.And as per channels defined in the package it is mentioned that I will get SONY, ZEE News channels but I am not getting the same from last 2-3 Months.When I am making a complaint to Customer Care they are saying they will charge Rs 200 and will send a technician and he will make it available.

My question to them is when I am paying for tthe package why I need to pay extra.

This is really a worst service offered by them.

Request if someone can help me on that.

Regards
Amulya
[protected]

Hi - I've been using Dishtv since last 2 1/2 years with VC# [protected] (Nikhil Agrawal) and been using HD service (Monthly subscription fee of Rs. 460+). There has been issues but this time it was shocking to find out that water can flow down through the dish cable during rain.



Today (19th Jul 2013) it rained very heavy in Bangalore and as usual dishtv channels were offline because of rain but after sometime, my set top box started showing very weird signs in it's display. Least did I know what is going to happen next when I started checking the same. I restarted the set top box and taken out the card, disconnected the power cable but nothing happened.



Next I did disconnected all cables from it and took it out and all of a sudden I saw water coming out of one of the outlet. It was totally shocking since there is no water source near to these instrument. Slowly I realized that water is coming through the dishtv cable via steel wire in center of it.



I called up Dishtv and complained about it but as usual Indian companies are very harsh in terms of customer care. So this customer care executive has suggested that we will have to buy new set top box by paying the amount for no fault of ours.



I want to bring to your notice that this should be escalated to Dishtv and government since leaking water through dishtv cable is something unheard of and these companies might be giving low quality products to customers to make money. I understand that there is no alternative of this since Dishtv has to be in open sky so cables should be 100% water proof.



Please help me to bring this notice to management of Dishtv and concern authority.



Thanks

Nikhil

[protected]

i am really fed up from dish tv service provider. i applied online for dish tv connection, i made full online payment, and they commit they will install dish tv within 24 hours, after 36 hours i contact to dish tv support for the same and i request them to cancel my order due to your delay, they said we will charge 300 rs to refund the amount, what the hell this is ??? if company fail to install their product on time then why should i pay for this. i need the support all of the readers of this fourm and i urge to all of you that don't go for dish tv service provider.

Dear Sir,

DISH TV V/C No:[protected]


This is complaint regarding the Zee DISH TV set up box which was replaced with the payment against my complaint . The service provider at Jalandhar City had replaced the Set up box with the old (refurbised) Set up box with the payment of 630/-and no bill is given to me as the excues that he will give on next day but till day no bill given, but i asked them to replace with the new one and after two hours it again malfunction and then technician came and replaced again the set up box when i asked Technician about the warranty and reply only one month . Then after 45 day my setup box is again malfunctioned and I called the DIST TV Call centre and they again asked that I had to pay the again to repair it but on the same day I asked them to this is fault due to old set up box which was replaced at my complaint.Then customer care executive asked me that they replaced the box on free of cost but i have to pay the Technician charge so I refused to pay them and they closed the complaint.
Till date issue is not solved .

Thanks & Regrads
Navneet Preet
[protected]

V r faceing serious problem with dish tv HD connection, every weak ,v r not able to watch channels. After repeated complaint, some service man wil visit and ask us to some of other part to charge . V have changed dish anteena to new one paying 600.00rs ,after activation in a month period as per technician advice. But problem again same , later they changed STBOX ,( which is used one). Now again same problem.
Plz kindly solve our complaint.


Regards
Thank u

I am receiving False SMS on my cell ([protected]) from your No.-"TD-Dishpy" and "LM-Dishpy" That-- Dear Mr. GANESH VASANT YADAV Your Super_Gold pack is recharged or is due to recharged.
I am very much disturbed by your sms as I dont have DishTV and nor I know any GANESH VASANT YADAV.
Therefore I request you to stop sending SMS to my cell and disturbing me and punish the person who has given my Cell no.

Kindly update your record and stop messages coming to my number.

Mobile No. [protected]

Dear Sir,

I have my dish tv connection with RMN [protected] with VC No. [protected].I have enquired through your customer care center regarding reactivation of my service .At that side of call Mr. Manoj Kumar Attended my call dated 16thJune 2013 around time: 19:05 on my RMN and requested me to recharge with an amount of 250 Rs. with an offer to change my account from HD to SD and requested to avail that offer after recharging and calling again at Dish TV customer care center no. [protected].When I again call after getting recharged of 250 Rs. amount with transaction ID[protected] customer care representative Mr. Deepak Mishra(Time 19:40 pm) told me that there is no offer like this you will have to give separate request for the same.After refusing the offer previously told by previous customer care executive I requested to get talk with some senior fellow and complaint the same.At other side Mr. Deepak Kumar (Senior Executive) again refused for such an offer and also refused to repeat and confirm it with his call center executive.

I request you to please convert my service as per offer mentioned or other I will be bound to close my dish service connection and persui it with legal level and TRIA authorities with all damage cost at Dish Tv provider.

Regards,

Atul Mishra
[protected]

I am a consumer of Dish TV DTH services. They have a Super Gold plan to which I have subscribe and along with other channel list; specifically they Activate a Sports Channel whenever an India Match is there and whatsoever channel it is...and these cheater in this Champion Trophy Tournament did not activate the Start Sport/Star Cricket...and on complaining they say ...we have activated the Doordarshan and are showing the match on DD (Doordarshan)...My question, who are they to "Activate" the DD...even if I throw away their DTH box out of the window...the DD will still be shown on my TV...they are selling something which is available Free and provided by the Govt. of India to all its citizen.

Moreover, DD is allowed to show the match without any advertizement and with some delay in the relay (I have noticed 5 to 10 minutes or may me more than that) as compared to the LIVE telecast.

Requesting you to look into this.

I complaint my problem at dish tv customer care, their representative came to my house and said my monoblock is damaged and need to be changed. He next day came to my house and charged 1140 rs without changing any part, and my problem still remain same after paying 1140 rs. Again i called to dish tv and told my problem now they are saying to change another part. Please look into my problem and solve it as soon as possible.

I have an Dish TV DTH Connection since last one year in my house at Badlapur.
In the month March 2013 suddenly Dish TVs is activated the Sport Pack on my Dish TV DTH connection and I launched the complaint many time but Dish TV customer care executive told me that this sport pack will be automatically stop after 90 days completed.

I want to know the what is the reason to Dish TV is not able to stop this Sport Pack on my Dish TV DTH connection.
I am not interested to watch any sports channel on my Dish TV DTH connection but Dish TV is not lessening my word from last three month.

I am getting loss of additional sports pack which is automatically Dish TV is deducting from my current recharge.

Complaint No:
[protected] Date: 27/March/2013
[protected] Date: 20/Apr/2013


What should i do against Dish TV.

Best Regards
Khandesha Kothale
[protected]

Hi this is Debasish Ghosh a customer of Dishtv. My VC no is [protected]

I have recharged Rs: 250 on date[protected] through Axis Bank yet I am not getting picture. My VC is now deactivated. My monthly subscription charge is Rs:220 and due date was[protected].

Please check and advice why I am not getting picture?

DishTV,

I had applied online for a new DishTV connection on 1st May 2013, with a promise that the connection will be completed the same day. However, it was not completed that day, but a Connect India representative came to collect the installation amount (2250) from me on 2nd May.

Not to mention DishTV failed to keep this promise, they only came to complete the connection on 4th, only for the technician to tell me that the dish does not have a line of sight (LoS) connection due to building blocking the direction (Wireless Colony, Aundh, Pune) and that a connection will not be possible.

Now that the connection is not possible to be accomplished, I expected a full refund from DishTV for payment made against connection (which was never done!)

It would be worth mentioning here that till the time DishTV technician did not come for connection, I have received anywhere between 5-10 calls a day from your customer care asking/confirming various details.

Is the customer care drowsy now to call your customers after they have received payment or do they care less to return the amount? Needless to say, I have called umpteen times to customer care, talked to your so-called senior execs (Chandan, if you'd care to investigate). Like they do really care, have heard of false promises from them too that they will get back in "some time", "within 24 hrs", and so on!

Where is the action?? What the heck of work is this company doing when the customer care doesn't know whom to contact, seniors do not know how to get information regarding failed connections (they seem impossible--they cannot get connection history based on registered phone number--give me a break!!)

For your information which seems to be negligible, the following information would be useful to investigate:

Token No: 452287
DishTV Technician's telephone no who visited for connection: [protected]
Connect India receipt no: 25566
Connect India Representative who collected amount (in cash): Pramod Kumar

Claim: I want complete refund on of amount 2250 (Two thousand two hundred fifty) along with interest proportionate to the delay made by DishTV (starting 4th May) in CASH (it is not inappropriate to quote this as payment was accepted in CASH only). If this is not done within 24 hours, I am on heels to submit a request to the CONSUMER COURT, not to mention also claim harassment to customers. If I do not receive a response from your side within 10-12 hours, I will consider this case to be neglected from your side and will go ahead with complain to consumer court. I hope this should be sufficient to get you to action.

Not to mention, I will never ever in my life think of opting for DishTV connection even if it is the last one left on Earth!

You could contact me on [protected]@gmail.com for redressal at the earliest.

Dish Tv misguiding consumer with Offers.
It has raised the price of all its packages and at the same time are offering Special Offers of annual payment(see images)

no package old price new price price Difference (per month)
1 super family rs 200 rs 220 rs 20
2 super gold rs 255 rs 280 rs 25
3 super world rs 305 rs 320 rs 15

so just calculate what is the claim and what is the actual nbenefit to consumer.
Misguiding consumer
What a shame Dish Tv.

Hello Team,

I am not getting how to greet you people. It’s not almost 1week and u people horrible experienced. I don’t know what is going to be next. But you people give me a REASONS that why not to go for DISH TV. Definitely soon I would like to switch over to another provider.

On 23rd I order Dish TV Plus online from comparedth.com. On 24th Friday they installed it around 4pm and told that within an hour your pack will be got activated. After giving them call again and again they didn’t activate my pack. On 25th i called up again and again and finally in evening they activate my pack. On 27th the local distributor told me that they installed the wrong person’s Dish to our home and our Dish TV goes somewhere else. I said it’s okay, it happens with human error but he promise to change that on the very next day. Its 1week now but no one bothers to change that set-of-box.
You people are really making pain in my ash because my packed is of 320 and the set-of-box I got of other person activated the pack of 220. So the thing is I am paying High and getting the less benefit. Today I call the person who installed the connection and explain the issue in reply he laugh’s saying how this thing happens? After making such mistakes I am expecting solutions rather than blah blah…

I know you don’t have a work than sorry. Ultimately I suffered and I am in loss.

Online people told me that they will provide 1000 vacational offer free with this but I didn’t get that also. Total disaster… see that if Fig-1


The greet message I got from Dish TV Request no- 9392576
VC- [protected]
This VC number shows in the name of Rajnikant Gard
My name is Dhaval Mistry

Unfortunately customer care people are not able to see my details so he told me that send the screen shots of the online payment also with the mail. So below is the screen shot for the same in Fig -2.




Please try to solve this matter ASAP.

Regards,
Dhaval Mistry
[protected]@y7mail.com
(M): +[protected]

Dear Sir,

I am Amit Kumar ([protected]), subscriber of Dish Tv since 2005. This an incident I am posting which was experienced by me because o[censored]ntrained and incomplete knowledge of Dish Tv customer care team.

Before proceeding let me bring to your notice that DTH services are just like prepaid mobile connection i.e pay for your package and enjoy the TV viewing.

I am not able to view TV from past 10 days as I was misguided and provided with wrong information from Dish Tv customer care team that for the conversion of your normal Set Top Box (STB) to HD STB I need to pay only Rs. 1190 (Activation Charges) and Rs. 250 for the Package Charges in which you can enjoy the services for 3 months without any deactivation with my existing platinium package.

We have made a payment of Rs. 380/- on 9th Feb and 10th Feb 2013 given a request for change of STB to HD STB at this time our current account balance was Rs. 330 /-. HD STB with Package was activated on 11th Feb after installation by their executive called Mr. Raju ([protected]) after making the payment of Rs. 1190/- (Activation Charges) & Rs. 250 /- (package charge) also balance amout of Rs. 300/- was carry forwarded to our account. Their service engineering has charged us Rs. 100/- unnecessary asking as a Token Money due to which I believe Dish Tv does not have enough funds after cutting the pocket of customer to pay salary of their employees. At this time our account balance was Rs. 330 and as per above payment made by us we were informed by their service engineer also that we will get 3 months of subscription with our existing package. Also, we were able to see the same information with our account balance also that we have received your payment and your next recharge date is 13th May 2013. Finally the connections gets de-activated of 13th May. Post this we again re-charged with Rs. 400 and connection was not activated due to which we called up customer care and we were surprised to know that last out standing was Rs. 1450 /- for which payment of Rs. 400 was adjusted and we need to make another payment of Rs. 1050/-. Now, as I mentioned above dish tv is like a prepaid mobile connection and if our account was getting debited day by day why the connection was not deactivated and we were not informed. No. 2 as per dish tv policy connection was suppose to be disconnected from the day our balance was in negative.

I have written 4-5 feedback to their CEO Mr. Venkatesh for which he has assigned this case to his customer care team Mr. Gaurav Sharma, Ms. Nida and to some other departments but still no action taken by them for the Executive and service engineer (Mr. Raju) who has made a wrog commitment to us that we will get 3 months subscription without any de-activation.

Also, as per their billing we dont know wether the executive we spoke at the time of given request for conversion from normal STB to HD STB has lied to us or the executive to whom we have spoken after writing to their CEO has lied. Their no co-ordination between their team since all executives will narrate different story and also they does not have a good customer support team who is ready to help customer.

I seek your kind support and help on above issue.

I just bought a 5oo GB hard disk to use recording feature but the time shift feature as advertised by dish TV does not work with hard disk
and got a very rude response from their customer care below is the email I sent to them for which I got no response.


I Mahesh Chandra have your dishtru HD connection [protected]


and recently connected my WD 500 Gb Hard disk to your STB

but the timeshift function (to pause live TV) is not working on it

it was working on a 16 Gb USB flash drive.


On contacting your customer care no regarding this

some mr Ramesh kumar first told that pausing live tv is not possible on your STB

and on insisting that you advertise that timeshift on your site I was told that your STB

does not support HARD DISK drives


both of these things are advertised on your official internet site


I would like you to either remove those false advertisements

or accept the fault in your STB

Dear Dish Tv,

May I appeal to all of you, dish tv is a big cheater in india and after recharging for one year they removed many of the channels from the package. When we ask about that they have a right remove any channels any time as per their terms and conditions. I dont really understand how come they can do this....we have rights to watch the chennels which we like....if they remove those channels how can we watch other channels which we dont lke....If we ask for refund they are threatening people that they wont give refund....go to hell like that....its fat of any consumer in india

Regards
Arul

I tried to recharge my dishtv account (Details mentioned below) through the Dishtv.in website. However, after I entered my credentials on my net banking website, before I could get redirected back to dishtv website, a connection timeout error occured. However, the amount was deducted from my bank account. I raised this concern with both dishtv and paytm, as paytm is the gateway used by dishtv.in. Dishtv keeps asking me for the paytm order id which I didn't receive and are saying that they will not refund my money without it. When I checked with paytm about the same, they are not even responding back to my emails. I have provided my bank statement to both of them and all the other related details. It has already been 10 days and yet no action has been taken by either of them.

Dishtv VC Number: [protected]
Recharge Amount: Rs 600
Recharge Date: 01/05/2013

Please work towards refunding my money.