DishTV Complaints & Reviews

I have paid an amount of Rs. 1980/- through my HDFC Credit card for the booking of two dish TV connections, but Dish TV has booked and provide my only one connection. I have filled several complaints by e-mail and telephonic. Every time they request me to wait for one week or send another e-mail. I have made that payment of 10.11.2012 but till today i have not received my refund. Please help me. I have attached all relevant documents. My mobile no. is [protected] and [protected]. Please contact me for any further clarification.

Dish TV does not have any liability on the level of customer service they offer. If you pay them in advance then they will take you granted as they don’t refund recharge amount paid in advance even though the customer has disconnected Dish TV because of their bad customer service.
On 11-Nov-12, my set top box stopped working. It was not getting switched on. I logged the complaint with Dish TV toll free on the same day. Also I made the payment of Rs. 2160/- online on the same day, as my earlier subscription was getting over on 13-Nov-12. For nine days, I was trying to get the update on my complaint as there was no communication initiated by Dish TV on it. I called toll free many time but they had standard answer, ‘Please wait, in 24 hrs. Technician will come’. I asked toll free representative to connect me to the person who can provide me exact update and timeline for my issue resolution. But they mentioned that they are not allowed to do that. Then I wrote email to customer care to get the updates and escalated same to Dish TV nodal officers but even they didn’t bother to answer. Finally on 10th day I decided to disconnect Dish TV as I was ignored all the times and switch to local cable operator. I wrote same to customer care and nodal officers that I am disconnecting Dish TV and want by refund of 2160/- as I am not able to use Dish TV from 11-Nov-12. Couple of days later of this email, I got call from Dish TV regarding my STB complaint. But since I already got cable connection, I refused the technician visit as it was not making sense to me and asked for refund. Till 08-Dec-12, lot of communication happened between me and Dish TV people from customer care to Sr. Manager, regarding the refund. But Dish TV continuously denied the refund by telling me that as per their policy refund of the recharge amount won’t be given. I repeatedly told them that since I have disconnected because I was not getting any update from Dish TV and hence I think they should give me refund by taking the liability of poor customer service. But they denied the refund and were continued to offer schemes. Finally, on 8-Dec-12 I got an email from them saying that as per their records technician visited the place and hence they won’t refund the amount but will offer waiver for the days. The waiver offer was already denied by me as it was not making sense to me to keep both Dish TV and Cable connection and pay both of them. I wrote them email asking for details of the visit (which never happened as I denied visit of technician) on 8-Dec-12 and sent the reminder for the same on 10-Dec-12. But no reply from them.
In this incident, I tried my all options (email, phone) to get status (even I used rude language to show my anger and dissatisfaction) but there was no effect and I was ignored all the time at all the levels. Then after disconnection when I asked for the refund, Dish TV didn’t show courtesy to take the ownership of bad customer service and refund me the money, instead they claim that visit was made and they don’t refund the recharge amount. In whole incident Dish TV didn’t care what a customer is thinking and kept forcing their terms even they were at fault.
As I mentioned earlier I am expecting refund of 2160/- because I had paid that amount for the period after 13-Nov-12. My STB was down from 11-Nov-12 and I haven't used Dish TV service. Also, I have disconnected Dish TV because I was not getting any response from Dish TV regarding my complaint from all levels.

We have purchased an ad-on connection (Child SD connection) online making required payment for the same from DISH TV (India) and in turn a SD Child Set Top Box No.DST[protected] with VC No.[protected] has been installed on 26th November 2012 vide Receipt No.738 issued by M/s.Grenzone India Pvt. Ltd., Shop No.1, F-7/10, Mandir Lane, East Krishna Nagar, Delhi-110051 (Authorised Service Franchisee of DISH TV) and vide DISH TV SAF No.18648833. In addition to online payment for this connection including package and extra amount of Rs.309/- for installation+cable+service tax charges have also been paid at the time of installation on 26.11.2012. For this, DISH TV has promised me to provide uninterrupted services of 70 channels for whole life for free and other channels as per our selected paid package, which is 'GOLD Package' in our case for which which we have already paid. But, unfortunately, despite our various complaints and their repeatedly reminders telephonically as well as through e-mails, DISH TV has not been providing me any services till date for which I have already paid. It is now over more than 15 days, but our above-said connection 'HAS NOT BEEN ACTIVATED'. We are now totally frustrated and feeling being cheated by DISH TV authorities. Nobody is listening to our repeated requests. Please help us in the matter and advise what shall we do to get these services activated. DISH TV authorities has made us suffer a lot.

On behalf of Mrs. ALKA KAPOOR (VC No.[protected] - STB No.DST [protected])
SUNDEEP KAPOOR (Contact No.+91-[protected]) [e-mail: [protected]@gmail.com]

DISHTV Connection with Recorder


TO:
[protected]@dishtv.in
Message starred Tuesday, 11 December 2012 3:47 PM


DISHTV Connection with Recorder
Add a Comment
Purushottam _Sinha on Dec 7, 2012
NOT INSTALLED
Dear Sir

I have Purchased A new connection on[protected] vide Transaction No. HQ-10/11/12 RI- 189132, but my connection had not installed
I have complained a lot them for installation but they not respond for connection, in last i have decided to cancel the deal & purchase other operation connection in view i have talked them and e-mailed them.


But then had not replied me till now. and also neither returned my money nor even talked me


some of email sent to them are in trailing

You are requested to suggest me what to do


Regards

Purushottam Sinha
[protected]


Complaint against Token No. 189132

Hide Details
FROM:
aman sinha
TO:
[protected]@dishtv.in
Message starred Wednesday, 21 November 2012 11:58 AM
Dear Dish TV

I have purchase your product on[protected] vide my Token 189132, but my product is not reached at my place. I have called your customer care centre but they could not specified me.
I am still waiting my Dish TV connection.

You are requested to deliver my product and connect with my TV

Regards




Purushottam Sinha
+91 [protected]

Fw: Token No. 189132 (Connection of 1 No. DishTV with Recorder )

Hide Details
FROM:
aman sinha
TO:
[protected]@dishtv.in
Message starred Saturday, 1 December 2012 1:01 PM
Dear DishTV

I have purchased your product (Connection of 1 No. DishTV with Recorder ) on[protected]

I am very disappointing that I Have booked A new connection on[protected] vide Transaction No. HQ-10/11/12 RI- 189132 from my Bank account details of which is as follows :-

Name :- Purushottam Kumar Sinha
Account No. SB/ 01/009012
Neft Account no. :- SB01009012
Bank Name : - Corporation Bank
Branch :- Sarita Vihar
Deducted Amount from Account :- 990 for Connection of 1 No. DishTV with Recorder

But The connection is still pending

Purushttam Sinha
+91 [protected]
----- Forwarded Message -----
From: aman sinha <[protected]@yahoo.com>
To: "[protected]@dishtv.in" <[protected]@dishtv.in>
Sent: Tuesday, 27 November 2012 4:37 PM
Subject: Token No. 189132 (

Dear Dish TV.

I am very disappointing that I Have booked A new connection on[protected] vide Transaction No. HQ-10/11/12 RI- 189132.

BUT I AM STILL AWAITING FOR THIS CONNECTION,

I HAVE ALREADY E-MAIL TO YOU ON[protected], AND REGISTERED A COMPLAINT TO YOUR REPRESENTATIVE MS. RAKHI/ NITIN SHARMA / RAKES / MR. VIKRAM (SR. EXECUTIVE)

NOW I DID NOT WANT THIS CONNECTION BECAUSE YOUR REPRESENTATIVE / DEALER DO NOT WANT TO WORK, YOUR MR. VIKRAM (SR. EXECUTIVE) HAD PROMISED ME ON[protected] THAT THE CONNECTION WILL BE INSTALLED WITH IN 24 HOURS BUT NO RESPONSE FROM YOUR SIDE

SOME OF MY CONVERSATION ARE ATTACHED WITH THIS MAIL.

NOW I WANT TO CANCELE THE DEAL AS NO RESPONCE FROM YOUR SIDE
YOU ARE REQUESTED TO REFUND MY MONEY / INSTALLATION FEE IMMEDIATELY.

And call me after cancel the deal and refund the all money to my account.

Purushottam Sinha
+91 [protected]





Re: Complaint against Token No. 189132

Hide Details
FROM:
Customercare

TO:
aman sinha
Message starred
Wednesday, 21 November 2012 1:03 PM
Dear Customer,

Thank you for writing to us. This auto-acknowledgement confirms the receipt of your e-mail.

Kindly allow us to get back to you shortly with a resolution.

If you are an existing customer and have not mentioned your correct VC Number or Customer Identification Number in your e-mail, please revert with the same.

We value your association and assure you of our commitment to serve you with a smile.


We would also like to inform you that Dishtv has recently introduced a new service to enhance your service experience with us known as Call Me.

Call Me enables you to speak with us anytime by simply sending an SMS from your registered mobile no. and we will give you a prompt call back. Simply type DISHTV CALLME and send it to 57575
Hi Sinha007_purushottam,

A new Gyanwave account has been created for you.

Click the url below to activate your account and select a password!

http://support.gyanwave.com/register/Q51iYIbUueYcpfMuLJnj

If the above URL does not work try copying and pasting it into your browser. If you continue to have problems, please feel free to contact us.

Regards,
Gyanwave

Dear Sinha007_purushottam,

We would like to acknowledge that we have received your request and a ticket has been created with Ticket ID - 405.
A support representative will be reviewing your request and will send you a personal response.(usually within 24 hours).

To view the status of the ticket or add comments, please visit
http://support.gyanwave.com/helpdesk/tickets/405

Thank you for your patience.

Sincerely,
Gyanwave Support Team



Re: Token No. 189132 (Connection of 1 No. DishTV with Recorder )

Hide Details
FROM:
Customercare

TO:
aman sinha
Message starred Saturday, 1 December 2012 1:02 PM
Dear Customer,

Thank you for writing to us. This auto-acknowledgement confirms the receipt of your e-mail.

Kindly allow us to get back to you shortly with a resolution.

If you are an existing customer and have not mentioned your correct VC Number or Customer Identification Number in your e-mail, please revert with the same.

We value your association and assure you of our commitment to serve you with a smile.


We would also like to inform you that Dishtv has recently introduced a new service to enhance your service experience with us known as Call Me.

Call Me enables you to speak with us anytime by simply sending an SMS from your registered mobile no. and we will give you a prompt call back. Simply type DISHTV CALLME and send it to 57575



Hi Sinha007_purushottam,

A new Gyanwave account has been created for you.

Click the url below to activate your account and select a password!

http://support.gyanwave.com/register/Q51iYIbUueYcpfMuLJnj

If the above URL does not work try copying and pasting it into your browser. If you continue to have problems, please feel free to contact us.

Regards,
Gyanwave

Dear Sinha007_purushottam,

We would like to acknowledge that we have received your request and a ticket has been created with Ticket ID - 405.
A support representative will be reviewing your request and will send you a personal response.(usually within 24 hours).

To view the status of the ticket or add comments, please visit
http://support.gyanwave.com/helpdesk/tickets/405

Thank you for your patience.

Sincerely,
Gyanwave Support Team


I am very disappointing that I Have booked A new connection on[protected] vide Transaction No. HQ-10/11/12 RI- 189132.

BUT I AM STILL AWAITING FOR THIS CONNECTION,

I HAVE ALREADY E-MAIL TO YOU ON[protected], AND REGISTERED A COMPLAINT TO YOUR REPRESENTATIVE MS. RAKHI/ NITIN SHARMA / RAKES / MR. VIKRAM (SR. EXECUTIVE)

NOW I DID NOT WANT THIS CONNECTION BECAUSE YOUR REPRESENTATIVE / DEALER DO NOT WANT TO WORK, YOUR MR. VIKRAM (SR. EXECUTIVE) HAD PROMISED ME ON[protected] THAT THE CONNECTION WILL BE INSTALLED WITH IN 24 HOURS BUT NO RESPONSE FROM YOUR SIDE

SOME OF MY CONVERSATION ARE ATTACHED WITH THIS MAIL.

NOW I WANT TO CANCELE THE DEAL AS NO RESPONCE FROM YOUR SIDE
YOU ARE REQUESTED TO REFUND MY MONEY / INSTALLATION FEE IMMEDIATELY.

And call me after cancel the deal and refund the all money to my account.

Purushottam Sinha
+91 [protected]

I have taken a new Dish TV connection on 2 December 2012.
The installation was swift, but ever since I have faced many issues.

1. The Set Top Box activation took 48 hours, until such time I was unable to record any channels.
2. On 4th December at 1 AM, I got an Error 201, saying my VC card had an error. This required me to make multiple phone calls, and eventually I gave up. They resolved this the following morning.
3. On 5th December, I got an error 101. I had requested for "Super HD Royale" pack. I had checked the same in the Subscriber Activation Form SAF.
The Dish TV personnel had activated Super HD World Pack. This pack had half the number of HD Channels. I was clearly told that I could get 1 month ANY HD Pack free on purchase.
Now when I ask them to change it back, they ask me to scan a copy of the SAF and send it. I did the same & still they fail to activate the new pack.

This is simply the worst DTH service provider. Tata Sky & Airtel are hundred times better than Dish TV. DO NOT EVER take Dish TRu HD. It is simply awful

Sub: Complaint for Token No.185453 Dated[protected] in the name of Jitender

Dear Sir,

We have applied online connection for Dish TV vides Token No.185453 dated[protected] in the name of Mr. Jitender. But till date we don’t get any connection for this I have hundred times write mail and calls at your customers care service. But not get butter response your side he told me your connection installed shortly please tell me how many time to take for installation dish TV connection.

Please tell me you done the connection or not if not so please refund my connection amount otherwise I will take legal action against you.

Your earliest action in this matter will be highly appreciated.

Thanks & Regards


(Mr. Jitender)
Token No.185453, Dated[protected]
M.No.[protected]
Ph.No.[protected]
Address: H.No.163, Village Kirari,
Post Office Sultanpuri, Delhi-110086.

Respected sir,

Myself Sunil Naidu, Residence of Mumbai, Maharashtra, India.
Pin code:400019, Email: naidu.[protected]@gmail.com

I had called up your customer care Nos.[protected] and [protected] on 30th Nov 2012, for a new connection of Dishtv+ ( Dishtv + Recorder) "Non HD"....

After speaking to several executives and came to know with a confirmation from a executive Ms. Rehmati Bhanu..As the rates mentioned below :-

Dishtv + recorder:

Online booking: 990 + 200 + 25 = Rs.1215
Dealer booking :1490 + 200 + 25 = Rs.1715
Direct booking through dishtv: 1290 + 200 + 25 = Rs.1515

That is 200+25 = 225 for installation of the dishtv. which is fairly understood. And the above said package will come with "Supergold pack: Rs.255/- per month" with 2 months subscriptions free after placing the order and activation of the dishtv., I was also been promised that i will be getting 250 channels including "Tamil" full pack of 80 channels.

After attempting a numerous times to log into the website provided to me i.e: www.dishtv.in, the company's website was unavailable and yesterday on 4th Dec 2012, when i made a call to your customer care I was been informed that the rates of Dishtv+ is Rs.1490 and with 1 month subscription of supergold pack: Rs.255/-

My Question to the company would be is it the customer's fault that after confirming with the support executives numerous time, And getting confirmation about the above rate on online booking For Rs. 990/- and 2 months subscription free scheme.

Why am i been given false promises by your earlier executives and misinformation?

Why are the executives are not been well trained with the product and know how about dealing with customers on calls ?

Why so many loop holes in company's website, where in product tab of the website it says Dishtv+ recorder For Rs. 990/-* and after clicking the dishtv + recorder it says for Rs. 1490/- ?

Why i was been promised by the executives that i will receive a call from the company for misinformation and inconvenience ?

Now i am been waiting for a call from the company from past 2 days.

I need a New dishtv on priority basis on the basis of earlier information provided to me and required a assistance at earliest.

I would kindly request Dishtv authorities to look into the matter deeply and revert back as soon as possible..

Awaiting for your response at earliest..

Thanking you,

Sunil Naidu..

*Dear*
*Sir,*
**
*I AM REALLY FRUSTRATED WITH THE SERV ICE OF DISH TV*
**
*IT HAS A very poor service of dish tv i have installed it but it could not


be activated still right now when i talked to the customer care mr. manish
executive he denied to activate it and he told me that dish tv will not be


active in future*
*means we are making befool by the dish tv when i submitted my identity


than why u deactivate it i m sending my VC number kindly activate it


otherwise i will not suggest anyone to buy Dish tv *our distributor MR. GAGAN IS GOING TO CHARGE UNNCESSARILY RS. 350/- FOR ACTIVATION

**
**
**


**
**
*from*
*RASHAN KALRA *
*DISH TV VC NO. [protected]*
**
*WZ 52 A OLD SAHIB PURA *
*TILAK NAGAR *
*NEW DELHI 110018*
*[protected] *

i am enclosing the Receipt copy of DISH TV KINDLY ACTIVATE IMMEDIATELY



Dear*
*Sir,*
**
*I AM REALLY FRUSTRATED WITH THE SERV ICE OF DISH TV*
**
*IT HAS A very poor service of dish tv i have installed it but it could not

be activated still right now when i talked to the customer care mr. manish
executive he denied to activate it and he told me that dish tv will not be

active in future*
*means we are making befool by the dish tv when i submitted my identity

than why u deactivate it i m sending my VC number kindly activate it

otherwise i will not suggest anyone to buy Dish tv *
**
**
**


**
**
*from*
*RASHAN KALRA *
*DISH TV VC NO. [protected]*
**
*WZ 52 A OLD SAHIB PURA *
*TILAK NAGAR *
*NEW DELHI 110018*
*[protected] *










































Dear Sir/Ma’am,

Thank you for writing to DISHTV.

We would like to inform you that we tried to contact to you on [protected] but the number was switch off. Kindly revert to us with an alternate contact number so we could contact to you in order to resolve the problem.

Also would like to inform you that the mentioned VC [protected] is lying under DC end. Kindly ask the dealer to submit the activate.

Further would like to inform you that in order to activate the connection from our end kindly revert to us with the scanned copy of SAF and payment receipt in .doc, .jpg or .pdf format so that needful can be done.

Regret the inconvenience caused and apologise for the problem faced by you.

Incase of any concerns please write to us or call us, we would be glad to be of assistance.

We value your association and assure you of our commitment to serve you with a smile.

Regards,
Rohit
Customer service
DISHTV
Did our response resolve your query? Please Click on the link below to give us your valuable feedback.
http://www.dishtv.in/PaymentAuditDetails/CustomerFeedback.aspx?Mid=[protected]@g...⇄


"A CONCERN RESOLUTION FORM has been attached for your future reference.

Going forward, you can share your concern in the attached format for a quick resolution.

You may also choose to fill the form now, to help us understand your concern better and deliver an instant and precise resolution.

In case you are not able to open the form, kindly click on the link - http://www.dishtv.in/SubscriberFeedBack.aspx & submit the same.


Existing customer may please mention correct VC Number or Customer Identification Number in the e-mail, and revert back.

To get an instant call back SMS - DISHTV Call Me to 57575”

To Register your Mobile Number SMS - DISHTV RMN <VC No> to 57575

To contact us please call on these numbers
Only MTNL/BSNL lines :[protected];Only non MTNL/BSNL lines :[protected]Prefix 011 for North; 022 for West; 033 for East; 044 for South); All lines:[protected].

[protected][protected][protected][protected][protected][protected][protected][pr...⇄


[protected] Forwarded message[protected]
From: ASHOK GUALTI <[protected]@gmail.com>
Date: Sat, Dec 1, 2012 at 2:42 PM
Subject: VERY POOR SERVICE OF DISH TV VC NUMBER [protected]
To: [protected]@dishtv.in, [protected]@dishtv.in, [protected]@dishtv.in,
[protected]@dishtv.in




*Dear*
*Sir,*
**
*I AM REALLY FRUSTRATED WITH THE SERV ICE OF DISH TV*
**
*IT HAS A very poor service of dish tv i have installed it but it could not


be activated still right now when i talked to the customer care mr. manish
executive he denied to activate it and he told me that dish tv will not be


active in future*
*means we are making befool by the dish tv when i submitted my identity


than why u deactivate it i m sending my VC number kindly activate it


otherwise i will not suggest anyone to buy Dish tv *our distributor MR. GAGAN IS GOING TO CHARGE UNNCESSARILY RS. 350/- FOR ACTIVATION

**
**
**


**
**
*from*
*RASHAN KALRA *
*DISH TV VC NO. [protected]*
**
*WZ 52 A OLD SAHIB PURA *
*TILAK NAGAR *
*NEW DELHI 110018*
*[protected] *

I am using HD Royal Pack in DISHTV. But Now i want to change my package to super gold. my vc no is [protected] ,my email id is [protected]@gmail.com.
But now they are telling HD service can only opt HD package which include HD+SD pack.

It has been told while purchasing , you can switch to any plan any time.As of now i want to get SD pack only but they are not ready to give.
They cheated me.I believed there word of mouth because of there reputation.

Hi Team,
I purchased new connection from DISH tv and got the installation on 22nd Nov.
Now the connection is not working and giving error 02 Card deactivated.
When I contacted customer complaint they replied me it will be working in next 24-48 hrs.
My tv will be blank whole the day. Due to it now I need to take leave and entertain my Kid
In this case
1. My deliverables to client will be impacted
2. I will lose my one day salary

Secondly they don't have any toll free no. and for wait time they run their advertisement for which we are paying. The call the customer care cost me 27 Rs.

Kindly arrange compensation from DISH tv for failure in their services and fine them so in future they will take care of their customer.

Thanks,
Ravi

We used to watch "Shraddha" regularly,everyday,because Shraddha is the
only channel which airs the aarti session from the holy shrine of
Vaishnodevi LIVE,twice each day (mornings & evenings)

I'm not getting "Shraddha" for the past one month.I have a Dish TV
connection (Standard definition),Shraddha used to be in the Dish TV
platform on channel number 1540,but now some other channel called
"Mangal Kalash" has come in its place.I had complained/requested about
the inclusion of Shraddha to Dish Tv's customer care at[protected]
on Oct 19,2012 (request no.[protected].The Dish Tv customer
representative told me that Shraddha was a part of the Doordarshan's
free channel pack and that Doordarshan has now removed "Shraddha" from
their platform....Is that true? If it is true, then I'm dissapointed
with our country's official broadcaster "Doordarshan".

I hope Shraddha is included in the Dish Tv and/or Doordarshan
platform,since,till today we used to watch Vaishnodevi aarti,which
used to be aired in another other channel called "mh1" in the
mornings.As of today "mh1" which airs at channel no. 804,is still
available,but there is neither any picture nor sound available and the
dishtv customer representative assumed that it may be an alignment
issue(complaint no.[protected],but a dish tv representative who checked
my connection just now confirmed that my dishtv's dish alignment is
perfect....

Please look into the matter and make sure that "Shraddha" & "mh1"
are included in the Dish Tv and/or Doordarshan platform....If there is
an issue between Shraddha/mh1 and Doordarshan &/or Dish Tv,please at
least give me a list of the DTH companies which include "Shraddha".

Thanks,
Nikhil
Mumbai,Maharastra

This is in regards to the Complaint Registered with Dish TV on 21st October' 12 to Re-Install My Dish TV, after Relocation, which even after More than 1 Month, is yet to be Resolved.

There is No Response from Even the Karnataka Nodal Office Level Mr.Guna &
neither from Dish TV Customer Representatives, and there is No Will, from your their End
to Resolve the case, and Install My Dish TV.

Umpteen Phone Calls, Repeated Written Mails, have been given, but there has been No Response.

It is Shameful for an Organization of this Level to have a Nodal Office Level,
who does'nt Even bother to Attend a Customer Complaint Addressed to Him even with Repeated Reminders.

Considering, I have Paid an Annual Subscription Payment till January' 13, and for Past Almost 1Month, I have not Viewed by Dish TV & Considering No Action / Response from your Organization, I would not be able to see in Future also, therefore I want Dish TV to REFUND My Money into my Credit Card Account from which the Payment was Made.

OR Alternatively,

Starting October'12 to January'13 ( For 4 Months ), Keep My Money
as Reserve, which I can Use in Future Under My Account.

I Request Support to take Severe Action against the Organization.

Hi there,

My VC. No. is [protected]. The connection is on my father name. I doing dish tv related activities behind of him & with his permission. I was looking for buy Dish TV's Dishtv Freedom CAM. I contact through emails time to time to Dish TV for shops addresses where Dish TV Freedom CAM is available for buy & they time to time misguided me. They suggested me about 3-4 shops addresses & got negative reply from each shopkeeper. They suggested me visit for their authorized CST Canteen but as usual negative response by them. This all happen due to I was subscriber of dish tv connection from last 2 years & cause of disappointment I discontinue the service for 7-8 months.

Again I tried & active the service & communicate with them through email & again they suggested me new shop address & again I got negative response from them. I wrote dish tv for showing the CAM demo through their engineers who visits my area most of times in a month for their customer dish installation. After successful working on my box, I was ready to pay them in cash including visiting fee on the spot and if not successful I was ready to pay their visiting fee only but again they suggest me again new shop address instead of demo. Again negative response from the suggested shopkeeper. I waste my money & time & again botherness from them. They mention in their reply that 'We would like to convey that CAM service is currently in its test phase. We call and let you know whenever we commercially launch this product.' even thy official introduced their product. http://www.dishtv.in/dish-freedom.aspx . Again I deactivate the service before 2-3 months cause of nervousness.

I tried by their toll free number was showing on their webpage http://www.dishtv.in/dish-freedom.aspx & surprised thing was they didnt know about the product.

I was think going to consumer court but before that I found this website. I have their 3-4 email conversation as evidence which misguided me time to time. Very less time I clicked on their link which was for problem solved confirmation link after getting address & didnt confirmed the product available or not there by mistake. Hope this the problem will solve soon.

Thanks.

Regards.

Y. Sasane
[protected]
Pune

My name is Akbar Sayyed ans i have taken DISH TV connection on 10/11/2012 & indtallation done on 11/11/2012 but today is 24/11/2012 but yet not it is not subscribed as showing VC Deactivated I have mail all the details followed the complaint process but no one is responding even customer care is keeping my call on hold & disconnecting it i am very irritated with service kindly help me my No is [protected] & mail Id : [protected]@gmail.com

VC No : [protected]
Date Of Installation :11/11/2012
SAF No : 19535432

this are my conection details.

I have booked one connection online ON DATED 20TH NOV at 7.17 p.m. and my balance has been deducted and i got a one slip and my balance has been deducted Rs. 990/- but really i am disappointed with the Service of Dish tv , when i talked to the customer care for delivery they have told me that this connection has not booked its a very great shame for me that i have make a trust on dish tv and dish tv has taken my money Rs. 990/- and my connection has not been booked in the Dish tv record



sir, i am sending u the slip and kindly install a connection otherwise credited my account Rs. 990/-





I AM SENDING U THE ATTACHED COPY OF MY BOOKING

KINDLY COLLECT THE ATTACHED FILE





i am also sending the transaction details which is given below:















Transaction ID




Merchant




Transaction Date




Order Amount




Order ID










PMGW[protected]




Dish TV Channel Expansion




[protected]:17:33




990.00




HO-20/11/12IGL-202149




















from

RASHAN KALRA

WZ 52 A OLD SAHIB PURA

TILAK NAGAR

NEW DELHI 110018

[protected]

I am having DishTV connection at my home, V card number is [protected].

I registered complaint with DishTV customer care on 12th November (Complaint no.[protected] for changing the set top box and was given assurance that the complaint will be attended within 24 hours.

However after waiting for 3 days I called again and I was told that the call has been closed in the system with remark 'no fault found'. This is totally false closure as no one had visited us for the same.

I got the complaint re-opened and a customer care supervisor assured me that the same will be attended within next 24 hours. However once again no one visited and the issue is not resolved till now.

I called again on 16th and 18th and everytime assurance was given by Floor managers that it will be attended within next 24 hours.

Today I called again and I was again told that the call has been closed with remark 'no fault found'. Once again a FALSE CLOSURE OF CUSTOMER COMPLAINT WITHOUT ATTENDING. We are being asked to wait for another 24 hours and similar promises are being made by floor managers.

It seems that the customer care is neither having any authority over the service department, nor there is any mechanism to check and stop false closure of customer complaints.


This is highly disappointing, unprofessional and objectionable attitude of DishTV and due to this callousness we have not been able to view TV programmes throughout the Diwali holidays.

my v.c.no[protected] I want check my next recharge date. send my mobile no [protected]

I have applied for DishTv on dated 01/11/2012 through online payment but i have not received any call or reply from ur side. I had called customer care centre for processing but still my work is pending. I am not satisfied with costumer care call.

My Token No is:168600.
My Mobile No is: [protected]
My Order No is : H35449201B12
Address: A-11, GALI NO. 7, SHANI BAZAR ROAD, PREM NAGAR-3, NEW DELHI-110086


Regards
Umesh Kumar
[protected]

Respected sir,
I am customer of DISH TV and my VC No. is [protected]. I am not able to see all channels from last few days, for that i contacted cus care executives many times but they didnot resolve my problems. I lodged a complaint on 17 Nov 12 also for visit of technician but so far no one visited till the time. No one is listening to me on that matter. Further i wanted to contact at 0940 hrs to NODAL OFFICER of Delhi Area ( Mr. Harendra Singh) on contact no[protected]. When i dailed the number it landed to receiption and the man sitting on receiption forbade to disclose his identity listen all my problems and ask for VC no. then i told let me talk to Nodal officer i will tell him my prolem and VC no too. Then he put me on hold for 5 and 8 minutes respectively and lastly told that Nodal officer is not available at this time. Further i emailed twice at [protected]@dishtv.in, but its not fruitful. At last you are the only source from where we can get fair justice.
Requested to do the needful

Thanking you sir..............

Ritesh Kumar Singh.