DishTV Complaints & Reviews

I am a DISH TV user ( VC Number : [protected])and recharge every month. DISH TV starts harrassing customers 7 days before the due date to recharge otherwise the service would be disconnected.Everymonth the recharge date advances by one week and this continues. I have written to DISTV on numerous ocassions but till date there is no response. Actually we pay for a month and do not receive services for a month.

Dear Team,

I bought dish tv online from their site. But till date after 24 hrs over I didn't get delivery or call from your Dish tv concerned person.
Also mobile number provided in their auto mail is not valid. This creates newsworthiness about this organisation.

I called to customer care also regarding this issue but nothing happened.

Below is email text I got from Dish Tv after online purchase. Also I have attached screenshot of payment details made with this mail.

Date:-May 1 2013 9:33PM

Dear Shaikh Feroz Bashumiya ,

Congratulations on choosing dishtv, India’s No. 1 DTH service provider. We welcome you to our family.
We wish to inform you that we had received the online payment of Rs.2249 for1 nos. dishtv new connections.

We will deliver the product at the following address:

Delivery Add:
9-4-131/1/N/94, Neerja Colony, Tolichowki, Hyderab 9-4-131/1/N/94, Neerja Colony, Tolichowki, Hyderab ,HYDERABAD


Your booking Reference number is 272552 Please save this unique Reference No:272552 for future reference regarding this transaction.
Your installation will be carried out by M/S VISHWANATH AIR CONDITIONERS (SF) ,phone [protected]
In case of any query or any information please feel free to call our 24x7 customer care service number[protected]Customer care No.)

Regards,
Dishtv India Limited


Please help me regarding this.

I purchase dish tv recorder STB. I found that recorded programme is erased automatically after 48 hrs of the recording. I wrote an email to the customer support at dish tv , the replied that "recording retains till you don't remove the pendrive or you manually delete it". But it was not the case. I wrote another email reporting similar complaint that there might be something wrong with the hardware or other service settings in the menu. But the do not reply even after the same mail has been forwarded to them 3 times with warning of legal notice as at the time of buying noting such condition was told about recording.
Also they are saying that warranty of the STB is only for , called AMC !, 3 months. Engineer visited home and asked for Rs 170/- as visiting charges.
Think before buying I will advise better buy Tata Sky or Reliance DTH connections their customer care numbers are also toll free !
Regards
Rajeev

Dear Sir/madam,

I Mr. Amit Dutta is unable to access the web site of Dish TV i.e. www.dishtv.in for last 15 days. Due to that I am unable to recharge my dishtv online. But the company is not looking on it and neither they are informing people over news paper or through media publications.

Please look on to this matter and help us to use this online process for our best.

Thanking You

Amit Dutta

Hi,

i wrote 4th mail related service to Dish TV.I have facing lots of problem in watching
> channel.please see problem of below. 1)Signal disrupted temporally.2)Channel
> stop for 2 seconds its repeated every 2 minutes then blue screen comes
> showing contact customer care.3)re insert vc card.4)Insert Card Properly.
> This Problem i have facing last 10 days.dishtv told me your Set Top Box Faulty without identity problem.I said Ok i was told him give me new Set Top Box But he not give me new set Top Box they give to me used or repaired STB with 1 Month warranty and i was ask him after 1 month STB be getting problem then he told me again you will replace STB.I told him give me New Box With 1 year warranty they not providing.used STB cost is 350+tax with engineer cost 200+tax.Dishtv not give me proper solution.I am totally lose my recharge amount.
Regards,
Vinayak
[protected]
[protected]@gmail.com

I bought a new dish TV connection in December 2012 and so far have recharged twice for an instant recharge of Rs. 250 (total -500). I have requested the customer care over phone four times to change my monthly pack to SOUTH SILVER CRICKET of Rs.155/month from South Platinum(Free promo pack with Purchase for three months) . From April 2013 the Platinum pack is still continuing and getting auto renewed for both the recharge(400 per month).
They gave me the following transition number once:
My transition number is URD30/03/13R[protected]. But still it is not changed.

forgot my userid & password

dear sir

i forgot my dish tv user name, password and my registered email id also.Now How can i wil locate my login details any idea pls help me

my vc no. is- [protected] name- jaswant singh
PLEASE SEND MY USERID & PASSWORD
on my registered mobile no [protected]
thank you.

Firangi channel ACTIVATED with out any request(same problems appeared second time).
My actual recharge date for month april is 13 april 2013 but the same hasbeem reduced to 11 th of april 2013 because an ala carte pack Firangi channel ACTIVATED with out any request(same problems appeared second time) while the same had been deactivated(request no:[protected] by myself on 24 of fev 2013. i am feeling cheated second time by dish tv.I have already registered a complaint on dated[protected] with companit no:[protected].
details:my VC no is :[protected]

I have been having signal not found 301 err frequently since installation. It is about 5 months since installation and 6 times this has happened. Including last two days. Yet to be fixed. Customer support and the whole dish tv team doing nothing about it. They never show up. Last time it took them 15 days even to show up at your doorstep. Btw I live in the heart of Chennai. After 1 month fixed it. Again after month and half same issue is repeating. WORST company. very cold people and they totally stress out the customer both mentally, time wise and financially. My bad fate got into it. Stay away completely from them.
Note. I have sent to dish tv scores of emails, dozens of phone calls, and web posting in their website, calling area manager and everything goes in vain.
STAY AWAY FROM DISH TV. SAVE YOUR HEALTH, TIME AND MONEY.

Dear Sir/Madam,


I have installed a dishtv connection in[protected]. with 70 free channel. But company is not provide proper service my connection has deactivated from[protected]. i have call lot of time company executive told me your connection is OYC so we can not provide proper service for you

my VC No. is [protected].

Please help.


Vir Pal Singh Mathur
[protected]

I am very much estranged with the bad behavior and unprofessional ism of DISHTV customer care . We wanted to relocate locally in Vellore and we asked for the relocation services . They assured us as we were valued customer this will be free of cost and available in next 24-48 hours. However noone came , we put up a complain , given a complain no and assured some one will come in next 24 hours. After 24 hours we asked the no of the local technician in order to have direct contact , the 2 phone no we were given were both not working. We complained about it and customer care changed our complain from relocation services to phone no not working and another complain no with assurance that some one will be there. However after 8 days of all this , we called a private technician to relocate the services . This is how the premium customer are treated , i wonder what may happen if you are not the valued one.
The should rename the service as customer don't care service

As discuss over call at 10:49 AM today, I want to complain against VServe agency. I got their details from Just Dial and simultaneously they got my details from Just Dial only. I applied for Dish TV on Sunday and they were calling me every half an hour after that when I paid them online (CompareDTH.com) Rs 1550, they confirmed me that Dish TV agent will contact me and the same will get install at 4 PM. After $ PM, when I called them, they confirmed me that they will install it by 6 PM. After that they are not picking up my calls. I tried to call them many times both on their Land-line and mobile (Mubeen), no body is picking up my call ro even replied to my SMSs.

Detail details below:

Land-Line No:[protected]
Mubeen Mobile no:[protected]
Agent:[protected]

forgot my userid & password

dear sir

i forgot my dish tv user name, password and my registered email id also.Now How can i wil locate my login details any idea pls help me

my vc no.[protected] name- jaswant singh
PLEASE SEND MY USERID & PASSWORD
on my registered mobile no [protected]
thank you.

I wanted to convert the HD connection into SD connection.

But after contacting to customer care they told me to switch off the set top box for 90 days and after that I will be able to recharge SD package but after some days again when I asked customer care and wanted to escalate the matter they told me HD to SD package transfer is not possible,

However one of my friend has airtel set top box and there is facilities of both SD and HD recharge in it.

So I requested to Dishtv, please resolve this matter ASAP.

I have made the payment Of Rs 2310/- for next 96 days subscription of my four multi connection but they only extend the period by 90 day . I have sent so many emails but they did not reply to any one of them. I just want to know how they adjust my payment and what is the way of calculation because as per tariff plan 90 days payments comes to Rs 2205/- only but I have made the payment of Rs 2310/-
Neeraj VC no [protected]

i have done recharge my dishtv account of Rs.3990 as on[protected] but still not satisfied with the titanium pack.... as some of channels went missing.... and some of the channel pictures r also missing... such as aajtak... sony max, and so many others ... plz tell me how do i upgrade my dishtv pack with Rs.4990 pack ................ thanking you


my contact no. is [protected]

email id :- pandey.[protected]@gmail.com

Dish TV VC No. [protected]
Name: N.Venu
Mobile Number: +91 (0) [protected]

My parents have been using the Dish TV Set-Top Box for over 4 years.

Recently, the set-top box stopped working and we registered a complaint with the customer care team in Chennai. The technician visited and we spent Rs. 590 to fix this. However, the issue has not been resolved. Now the Technician is not attending to our complaints and has been ignoring our issue.

Can this issue be resolved? Why did we spent Rs. 590 if the issue can not be resolved? And if it can not be resolved, why is the Dish TV team ignoring my parents' concern and not giving them a clear update?

I Saeed Shaikh placed an online oder for dish tv connection on 25th feb 2013 they call me & accepted my oder & ensure me that connection would be make it on 1st march 2013 but till now they had didnot do so
i am very much unsatisfied with their servises they even not call me back
"DISH TV YOUR SERVISE IS VVVVVVVVVVVVVVVVVVVERRRRRRRRRRRRRYYYYYYYYYYYYYYY POOOOOOOOOOOOOOOOOOORRRRRRRRRRRRRRRRRRRRRRRRRRR IT WORTSTTTTTTTTTTTTTTTTTTTTTTTTTTTTTTTTTTTTTTT BADDDDDD."

I remitted Rs.2000 + Rs.2000 towards the recharge amount for VC No.[protected] on 15.9.2012 under your receipt nos.49802452 & 99256430
under (receipt Nos.49085269 &[protected]. The Bank has debited the amount from my account. i subsequently changed the HD setup box and the VC No.is [protected]. When I contacted dish tv, they replied that only Rs.2000 has been transferred. i would like to investigate the matter and solve the problem.

I found information on DishTV Website that I can upgrade from SD to HD by paying Rs 990. They also mentioned a procedure how to get this upgraded and where to send message. I would also like to mention that they have a different upgrade price for the person who will send the message mentioned on the website(Rs 990) and for by calling the price would be Rs 1190. They have clearly mentioned that in this they do not have any installation charges of Rs 200. The same has been confirmed by their technician and distributor. I send the message and got a call from customer service team but i was charged Rs 1190.

After sending this complaint to DishTV, they told that earlier it was RS 990+Installation+Package, however the time i have applied they can check the data and also I have send the screen shot of the website about the same, but still DishTV is not ready to accept they they are lair and cheater. They can not stand on their commitment just for Rs 200.
I would suggest the person who is planning to buy DishTV, go for either TataSKy or Hathaway as they will provide you better service and flexibility than DishTV. I have two activate connection with DishTV with RMN number [protected] (Where I have the concern) along with [protected]. DishTV has no toll-free number and for every issue you have to send message which will charge you Rs 3 per message. I am planning to quit DishTV and will go with a good service provider like TATA sky. Also the website DishTV has created is not user friendly at all.

I spread this message to make people aware about dishTV, because i know they will not call me or mail me any more to refund Rs 200 in my account.

Thanks
Sanjay M Suman
[protected]
[protected]@gmail.com