DishTV Complaints & Reviews

i subscribed airteldishtv (Customer ID [protected])at home on 17th August,2011. and has been using it. From the very day picture and image has complaint and they changed the settopbox. Many times complained and not fixed proper yet. 2 week before it was fully out. No picture and when complained to their regional office, they told it was of bad climate. In Chennai no such bad climate..it shows the error as D001.
But they are deducting amount as usage charges.
I don't know where to contact..all the numbers, we are contacting are now non responsive... not attending calls..([protected],[protected], [protected])
Help me to find remedy
Thanks
Thomas

I booked online connection of dishtv on 9th of nov. My token no. Is 187013. Before booking I called CC and they told me that it would be installed 5th day. But 8 days already passed and there not even a single call from them. They are just making fool of people. If they dont have enough resources and technicians, they should stop online booking or they should tell customers exact time it would take to install the stb. I called CC several times but I din’t get anything else than
just few fixed words. They always say that it would be install today till evening or tomorrow morning for sure. But their evening or moning didn’t come yet.

I mailed to nodal officer ([protected]@dishtv.In) as well but there is no response. Its like they are just concerned making more and more money by telling lies and making
people fool.

On top of that there is no appellete authority to escalate the issue further. They are just harassing customers.

I can't understand why govt gives them licence if they can't provide services to the customers??? it looks like govt got a big bribe for this digitization from such big companies.
Otherwise there is no reason behind imposing this digitization on customers like this. Customer is suffering from everyside. Cable tv is stopped and these big companies are harassing customers even when customers have already paid to them.

I trusted because of the name “zee network” associated with it. Please let me know the procedure to get my money back.

I request others not to opt dishtv.

Regards,
RK

Sir,
I purchased Dish TV on 05 nov. 2012 in Rs.1690 with VC no. [protected]. I was told by the distributor and the installation engineer about the service pack of Super Platinum(Rs. 380 per month) free for two months alongwith the purchase.
But they did not meet their commitment and deceivingly they provided me with the Super Gold Pack (Rs.255 per month). I made a complaint for the same on 14 nov. 2012 in the customer care of Dish TV and received complaint no.[protected] and was told that my complaint will be resolved within two hours.
More than two days have passed but I did not get any response from dish TV.I want to lodge a complaint against dish TV in consumer forum for such fraudulent offers and cheating common man.
regards
VIKASH TIWARI
[protected]

I happened to purchase a Dish TV connection. At the time of booking the company confirmed installation within 48 hours and after booking,changed the time to 120 hrs. the company deactivated the service after three days(demo period). when complained it said, it did not get the installation docs from it's dealer.even after reminders, requests and three days nothing changed. No response from the company. not able to contact any of the customer care numbers as they are always busy or whatever may be the reason. Such companies sell connections giving wrong commitments. they do not respond to repeated requests and complaints. very bad experience with them. cheating company. please beware of the comapny

This is a complain regarding the poor and apathetic service of Dish TV. I have raise d a complain for alignment problem for my VC number -[protected] on 4th Nov 2012, but even after 10 days there has been no technician visit or resolve of the problem . Each time after a hold period of 15-20 mins the call is transferred to an equally lost supervisor who just says that they are unable to send a technician. When I ask them to allow me to change my service provider and switch to a different brand they are not ready to refund me the money that is stuck in the account.
Need help because no -one from the company is ready to help me in this case and I am stuck with no connection at this point of time for the past 10 days.
DISH TV is the worst service provider in DTH in INDIA.

my name is deepen,I have booked one DISH TV DTH connection from online on 03rd NOV,as per there commitment it ll take 3 - 5 days to install the same, but still it is not been installed.

on the other hand I put several complaint to cc dept to install the connection but still they are not taking it seriously.Everyday they are doing fake commitment.

please take necessary action.

deepen

श्रीमान,

मैंने एक डीशटीवी (टोकन न. 184193) कनेक्शन पिछले आठ दिन पहले आनलाइन खरीदा लेकिन आज तक वह कनेक्शन मेरे यहां पर नहीं लगाया गया। जबकि खरीदते वक्त ग्राहक सेवा अधिकारी ने बताया कि यह पांच दिन में लग जाएगा। लेकिन ऐसा नहीं हुआ। बार—बार फोन करने के बावजूद वह कोई संतोषजनक उत्तर नहीं दे रहे हैं और न ही मेरे पैसे मुझे वापस लौटा रहे हैं। मेरी मदद की जाए।

धन्यवाद सहित
अमित कुमार

Hi Friend

Please don't buy Dish TV!!! Because i bought two Dish TV connection earlier after see their brochure. After two or three days they were cut few channels including "Life OK" which is my fav. channel. When i called to customer care of Dish TV, They told me that those cut channels are preview channels and available for three days but they not mentioned this fact into their brochure & they were asking to pay 25rs. more to see "Life OK" along with 200rs.(Total 225rs.) and for other channels they were asking for more pay. This is cheating with the customers. They should have to write this into their brochure. Its a cheating & I'm very disappointing with them.

Dish TV - Very big cheaters.

I'm suggesting you, Please don't buy Dish TV...!!!

Dear Sir / Madam,

I have booked DIST TV online by paying Rs 990/- on[protected].

After 3 Days I got call from[protected] that installation done or not even non of come to install. after 5 days again I got call from[protected] regarding installation.
Lastly I got call from [protected] that they are coming to install Dish on[protected] but non of came.
Now today I called[protected] to check status of my Dish TV but not get any perfect answer for Dish Installation.
I don't know why they are taking so long time.

Looking to their services I wish to inform general people not to choose Dist TV.

I will share my Token No and Mobile number once I got my Dish because I know that Dish TV company may intentionally delay after watching this post.

For Dish I prefer TATA SKY Services on top priority.

Any body from DISH TV reading this post can help me.

I have booked online a Dish TV set top box with recorder on 3rd Nov'2012 and paid Rs.990/-. After the payment a confirmation mail received from dish TV customer care and they allot me a token no.175425 and the delivery time is mention is 24 hour.

Still i did not received the product, i regularly followup with customer care they always commit that the product and installation will be done by today. around 8 days pass away i have not received the product.



Regards
Manpreet Singh
[protected]

Ranjit A Kantharia
A/19, Puspakunj Raw House,
Bhesan Road, Ugat,
Morabhagal, Rander Road,
Suat.395005
MO. [protected]
Sir.
I am purchesh on dishtv Dt. 14/03/06 Rs. 1590.00. Sir ACS Com. is me cometment to after five years refund to your amount Rs 1590.00. But Not Refund my amount.

Dishtv VC NO. [protected]
DIG. BOX NO. 05F2ABC50DS7503
ASC REC. NO. 184757 Dt. 14/03/06 Rs. 1590.00

Dear

I have to send following mail. Why you & your service employment not action about my complain if you take a limit period of time.


Mailing date & time[protected]/08:52 AM


About my complain no[protected] .
i think ,you do not know meanings of mailing.
i have to found no response by you and your's company. i am not mailing you,i feel just like friends chatting with you. its really fake. what you doing about complaint........nothing........

Mailing date & time – 09-11-12/21:45PM

Dear
i think, i write & repply to your mail not necessary because i am really taired to call your customer service .
they tell me every time plz wait some time .can i know, how much time you take to solved this problem.

i am really frustrated to buy your product.



Mailing date & time – 9-11-12/19:53PM


Dear sir,
i have to complain in your customer care. my complain no. is[protected] and STB no -[protected]. i want to know regarding my complain, what you did yet ?
you takes a limited periodic time to solved problem then why do you not solved it?

i am really frustrated , to connect your TV digitisation service .

This is bring to inform you that My name is Manoj Bhardwaj and my VC no is - [protected], and from 5th of Nov 2012 i m not getting your service, then i called to your customer care and they raise a complaint for it, complaint no is - com[protected], 05-11-12, 09:41 am, they provide me 24 hrs TAT, now just calcute the time already more then 100 hour's has been pased after completing 24 hour's, but my problam is not resolve, i called to your customer care so many time, and atliest 300/ wast to talking with your team but my issue is not reseolve, everytime i m getting some tat which is some hour's, but no any responce from your side, you can check my detail, today from customer care side some associate e.g- Nidhi and vikrant when i ask to transfer my call to your superwiser then they reply me they are busy and he give a socirty to call back arrange within 15 min but i have not recive any call from your end, your one agent from backend team Mr. Dinesh drop my call, if you have recurding then please check, again i called to your customer care then i talk to Mr. Vasem and he again ask for more time so let me know is it customer service you pepole are provide me only wrong comutiment,

From last 5 days i m not getting your service and more then 300 rs use for calling to customer care, Who will Pay...?

In a very short i have seen you dont have capacity to provide service to the customer so in that case due to this reasion cut my cunaction and return my money, so i can take other service provided who can provide batter service.

Regards,
Manoj Bhardwaj

[protected]@india.com

Dear Sir/Madam,

This is to inform you that I have purchased 2 Dish TV connection on 03-Nov-2012, but still I am waiting for product delivery and installation, deliveryd time 24 hours, I called to DishTV and SERVICE FRANCHISEE no so many times and but I did not get any satisfactory reply from their side. Please register my complaints and help me to reslove this problem.

Below mentioned order detail.
Token No : 173394 and 173371
Name : Manish Kumar
Email : [protected]@gmail.com

Regards
Manish

I purchase dish tv 2th November 2012 my setup box is not active in last few days lot phone call but no responds kindly sagest me what to do

Dear Sir

i am Nipun Sharma From Delhi, i was purchase online a dish tv By credit card on 5 nov 2012 time 10:25 am , they told me for 24hrs , but till now , they are not installed on my tv, i had called 25 times to the dish tv customer care , but they cant help me ,

Sir First Mail By Dish TV
Date:-Nov 5 2012 10:25AM

Dear Nipun Sharma ,

Congratulations on choosing dishtv, India’s No. 1 DTH service provider. We welcome you to our family.
We wish to inform you that we had received the online payment of Rs.990 for1 nos. dishtv new connections.

We will deliver the product within 24 hour at the following address:

Delivery Add:
46/2 Maharam Mohalla , Shahdara, Delhi 46/2 Maharam Mohalla , Shahdara, Delhi ,NEW DELHI


Your token number is 178776 Please save this unique token No:178776 for future reference regarding this transaction.
Your installation will be carried out by M/S SHRI KRISHNA DTH SERVICES (ISP) ,phone [protected]
In case of any query or any information please feel free to call our 24x7 customer care service number[protected]Customer care No.)

Regards,
Dishtv India Limited



2nd Mail By dish tv

Dear Sir/Ma'am,

Thank you for writing to DISHTV.

We would like to inform you that your request is under process.

Kindly wait 48-72 hrs. untill the needful is being done.

Incase of any concerns please write to us or call us, we would be glad to be of assistance.

We value your association and assure you of our commitment to serve you with a smile.

Regards,
Gaurav Kumar
Customer service
DISHTV



Did our response resolve your query? Please Click on the link below to give us your valuable feedback.
[url]http://www.dishtv.in/PaymentAuditDetails/CustomerFeedback.aspx?Mid=[protect...⇄


"A CONCERN RESOLUTION FORM has been attached for your future reference.

Going forward, you can share your concern in the attached format for a quick resolution.

You may also choose to fill the form now, to help us understand your concern better and deliver an instant and precise resolution.

In case you are not able to open the form, kindly click on the link - [url=http://www.dishtv.in/SubscriberFeedBack.aspx]Subscriber Info[/url] & submit the same.


Existing customer may please mention correct VC Number or Customer Identification Number in the e-mail, and revert back.

To get an instant call back SMS - DISHTV Call Me to 57575”

To Register your Mobile Number SMS - DISHTV RMN <VC No> to 57575

To contact us please call on these numbers
Only MTNL/BSNL lines :[protected];Only non MTNL/BSNL lines :[protected]Prefix 011 for North; 022 for West; 033 for East; 044 for South); All lines:[protected].

[protected][protected][protected][protected][protected][protected][protected][pr...⇄
Dear Dish TV
I recieved very wrong information from your side & also from your Customer Care Department , these numbers are wrong like switch off & all , i also got a number from your department [protected], they guys says 2, 3,4 , 5 days , please tell me how much days i want to wait for avail your service, i want to be part of your services as soon as possible, so kindly do the needful.
Nipun Sharma [protected]

--- On Mon, 5/11/12, [email][protected]@dishtv.in[/email] <[protected]@dishtv.in> wrote:

From: [email][protected]@dishtv.in[/email] <[protected]@dishtv.in>
Subject: DishTv Home Delivery
To: [email][protected]@yahoo.co.in[/email]
Date: Monday, 5 November, 2012, 10:28 AM

Date:-Nov 5 2012 10:25AM
Dear Nipun Sharma ,

Congratulations on choosing dishtv, India’s No. 1 DTH service provider. We welcome you to our family.
We wish to inform you that we had received the online payment of Rs.990 for1 nos. dishtv new connections.

We will deliver the product within 24 hour at the following address:

Delivery Add:
46/2 Maharam Mohalla , Shahdara, Delhi 46/2 Maharam Mohalla , Shahdara, Delhi ,NEW DELHI


Your token number is 178776 Please save this unique token No:178776 for future reference regarding this transaction.
Your installation will be carried out by M/S SHRI KRISHNA DTH SERVICES (ISP) ,phone [protected]
In case of any query or any information please feel free to call our 24x7 customer care service number[protected]Customer care No.)

Regards,
Dishtv India Limited


3rd mail sir

Dear Sir/Ma'am,

Thank you for writing to dishtv

We would like to inform you that installation TAT has been revised so we request you to kindly wait for 48 to 72 hours as the connection booked for digitization city Delhi and your request is already under process.

Regret the inconvenience caused and apologies for the problem faced by you.

Incase of any concerns please write to us or call us, we would be glad to be of assistance.

We value your association and assure you of our commitment to serve you with a smile.

Regards,
Nida Ali
Customer service
DISHTV


Did our response resolve your query? Please Click on the link below to give us your valuable feedback.
[url]http://www.dishtv.in/PaymentAuditDetails/CustomerFeedback.aspx?Mid=[protect...⇄


"A CONCERN RESOLUTION FORM has been attached for your future reference.

Going forward, you can share your concern in the attached format for a quick resolution.

You may also choose to fill the form now, to help us understand your concern better and deliver an instant and precise resolution.

In case you are not able to open the form, kindly click on the link - [url=http://www.dishtv.in/SubscriberFeedBack.aspx]Subscriber Info[/url] & submit the same.


Existing customer may please mention correct VC Number or Customer Identification Number in the e-mail, and revert back.

To get an instant call back SMS - DISHTV Call Me to 57575”

To Register your Mobile Number SMS - DISHTV RMN <VC No> to 57575

To contact us please call on these numbers
Only MTNL/BSNL lines :[protected];Only non MTNL/BSNL lines :[protected]Prefix 011 for North; 022 for West; 033 for East; 044 for South); All lines:[protected].

[protected][protected][protected][protected][protected][protected][protected][pr...⇄
Dear Dish Tv
This Type you Provide your services to the client , ytou called your the best DTH service in india . i taken 2 days leave from my office becoz of your Excutive , he will come and install my dish tv , but no body is come , today again i am suffering same problem , please you tell shall i go office or again take leave , its means consumer is big fool, i called many times to your customer care , some body gives me wrong compalin number . i dont know , wht i do or not .

--- On Wed, 7/11/12, customercare <[protected]@dishtv.in> wrote

Please Do Something, i am very tense abt this matter

Thanks & Regards
Nipun Sharma
[protected]
[email][protected]@yahoo.co.in[/email]

Good Evening,

I recharged my dish TV on Oct 31 2012, (New Delhi) But as per Dish TV they have not received the payments. Since then there has been so much communication about the documents / bank statement / account number etc. I am not sure If I need to provide the scanned copy of my original bank statement on which bank name and logo along with Account number. However they are insisting on it continuously.

Though I provided the acct number and other related details which I believe is sufficient to figure out that where the money was gone. I got the message from the bank that the amount has been deducted. But they keep asking for the same details each time.

How should I proceed. ?

Hi this is something related to dish tv which i got installed in my home on 2nd nov 2012 just after one day it stopped functioning when i checked the same with the concerned people they said by mistake they have installed dish+ with recorder instead of dish tv normal however i ordered dish+ now they are not ready to activate the connection saying they will only activate it if they will change the box and will make it without box.

The thing is both of them cost the same and at the same time my family missed telecast of some most loved tv serials and episode and still when i am interacting with those people they are not ready to listen anything.

Plz help

Details of connection
Token number 164382
VC number [protected]
Name - Manoj Kumar Mishra
Contact number - [protected]

Dear Sir / Madam,

I have paid online rs. 990 for dishtv by credit card on[protected] but till date no installation done.

I have made so many calls to customer care and several mails to dish tv and their nodal officer on [protected]@dishtv.in but no any reply from them.

When i call to customer care every time i have spend near about Rs. 20 for talking with them and every time they said it will done soon no any dead line and no any senior is available on phone.

When i asked them to cancel the order they told that they have no any option for cancel the order its mean i am on mercy of dish tv.

Please cancel my order as i would go with other dth operator.
Please cancel my order and refund my money to my credit card account.

Token No:170346

Thanks.
S.K. Sharma

Hi,

On Sept 24, 2012 I was planning to buy dishtv using internet. I used net-banking to make the payment of Rupees 990/-. Then, due to lost connection I never got any confirmation, so I called dishtv and they said they never received any money.

From my bank transaction detail I saw that the money has been taken from my account. I waited a week or so expecting an automatic refund, which usually happens when there is any network issue in the middle of any financial transaction. Never received the refund.

I spoke to my bank and they said that the money has been credited to an account, which I believe is the payment processor for dishtv.

So far I have sent 3 emails to dishtv customer service in every 1-2 weeks, after every mail, I receive a phone call with a message that they are working on the refund.

It is getting close to two months, I am still waiting for the refund.

Please help/guide me, how we can recover this money.

Please call my mobile[protected], if you need any further information.
Sincerely,

Pradipta Mohanty