DishTV
Dish TV India Ltd.
Customer satisfaction rating: 68%
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4956
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DishTV Customer Care

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Address
FC-19, Sector-16A, Filmcity
Noida
Gautam Buddh Nagar District
Uttar Pradesh
India - 201301

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
1860 180 3474  [Only MTNL/BSNL Lines]
up
860
down
323
1866 001 3474  [Only Non MTNL/BSNL Lines]
up
593
down
267

Phone:
Phone:
+91 12 0255 0000  [All Lines]
up
830
down
207
+91 11 6001 3474  [Northern India]
up
302
down
106
+91 44 6001 3474  [Southern India]
up
227
down
128
+91 22 6001 3474  [Western India]
up
171
down
82
+91 33 6001 3474  [Eastern India]
up
160
down
83

Additional info
Punjab, Himachal Pradesh, Jammu & Kashmir (STD)
+91 17 2600 1347
+91 17 7600 1347

West Bengal, Assam (STD), Bihar
+91 33 6001 3474
+91 61 2600 1347

Madhya Pradesh, Orissa, Chhattisgarh
+91 75 5600 1347
+91 77 1600 1347
+91 67 4600 1347

Gujarat, Maharashtra, Goa
+91 79 6001 3474
+91 22 6001 3474
+91 83 2600 1347

Tamilnadu, Kerala
+91 44 6001 3474
+91 47 1600 1347

Andhra Pradesh, Karnataka
+91 40 6001 3474
+91 80 6001 3474

Uttar Pradesh, Uttranchal
+91 52 2600 1347
+91 13 5600 1347

Delhi, Rajasthan, Haryana (STD)
+91 11 6001 3474
+91 14 1600 1347

All States (Toll-Free)
1800-180-3474

View More Information...

Submit a Complaint
Customer satisfaction rating
68%
Complaints
4956
Pending
0
Resolved
3166
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DishTV Complaints & Reviews

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[Resolved]

respected sir
i have dishtv connection for last 2 years no. VC[protected]. in the month of sept-october 2010 they actvate extra channel without my request and charged the amount from my balance. when i contacted to agent he told he is unable to do anything and give me the number of customer care but no one response. then on next recharge i again request to the agent but all futile. then i complained to customer care on[protected] after the recharge on[protected]. they response we will do something but nothing happened. then i complained again on 3-11-10 but samething, then again on 11-11-10 twice then they response as follows
"Dear Sir/Ma'am,

Thank you for writing to dishtv.

We would like to inform you that package of your VC [protected] could not be downgraded, as per request number 48357798 your contact number was not contactable for the same.

Please note that in order to downgrade the packages, the request must be received within 7 days of renewal of VC. After 7 days, Rs.200 additional is required, out of which Rs.40 would be deducted as downgrade charges and rest Rs 160 would be adjusted to your billing.

Kindly revert with payment confirmation so that needful can be done.

We value your association and assure you of our commitment to serve you with a smile.

Regards,
Raghavendra Singh
Customer service
DISHTV"

as i complained first time on 31-10-10 which is with in 7 days and secondly i never requested for extra channel if i requested then show the proof of request or any record. so extra charge of four weeks must be adjusted and extra channel must be stopped. now they are showing the msg for recharging for[protected] which i will never recharge and prefer to new connection from other provider
Aug 13, 2020
Complaint marked as Resolved 

Dish TV — Bad customer service and asking for addition money.

Good Afternoon,

I am Mukesh sawale VC number :[protected] has given Three complaint as, 21730164, 21774708 and 21812486 first two are closed because resolution given.Getting a call as Pay Rs 600 for installation why should i Pay I have taken this connection in Bigbazar offer subscription free for 3 month with BIGBAZAR TV.Moreover when I am calling to contact center all CSR simply disconnection a call.

IVR is very long need to wait for 15 to 20 min for call get connect, Even call get connect it is getting disconnected by csr, Is this a customer service? Pathetic and all CSR need to be terminated on the spot when they disconnect a call.

This is my request for Management If you have any concern for customer please check for CSR those who disconnected a call and take a necessary action. will request you please solve my SR as soon as possible. Other wise will go to the consumer Forum...


Mukesh Sawale
[protected]
Dishtv's Quality Is Very Poor My Name Is Ravi Sharma.
My VC No. Is [protected]
Address:-D-21, Sunita Colony, Mal Ki Dhani,
Sanganer Jaipur Rajasthan
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    DishTV — recharge [Resolved]

    firstly i got 3 months free watching wen i took d new connenction, den after 3 months when i recharged my card with silver...
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    [Resolved]

    I C.Hari Krishna Prasad visit dish tv site on 3rd dec 2010.For online customers there is an offer 990/- cash back offer.I spoke to customer care people and confirm that offer and i booked new dishtv connection on 4th dec 2010 through online make a payment through ICICI bank debit card at that time there is confirmation from dishtv and reply from CCavenue we received payment we will install 3 to 5 working days but they installed after 10days(i.e.,13th Dec2010) with i forward 2mails complaint against installation to customer care after then they installed on 13dec2010 that is the 1st mistake of Dish Tv.
    At the time of installation i call to customer care and ask about 990/ cash back offer they told me first you install the dish tv and mail to customer care please activate the cash back offer (which voucher book is given at the time of installation)they will activate the offer.
    And then 2nd mistake at the time of booking connection they told 990/- cash back offer is not given to me.I call to customer care people they told me the offer is valid up to 7th dec 2010,who's installation is in the period of 7th dec 2010. At the time of booking the offer period is not mentioned in the Dish TV site and also customer care people did not tell to me.Today i receive mail from customer care please ask to dealer but delear told me iam not responsible you booked through online and payment through online only they send the dish kit on 13th dec 2010 we are not responsible.please call to customer care.From last 15days they are playing with me why should i suffer for dish TV side mistake.They cheated the customer like that at the time of booking they said sweet words after booking the connection and payment is over they tell another words.I call to customer care people daily and 21st dec 2010 they told me simply your are not valid customer.But mistake is happen from dishtv side.I pay cash on 4th dec 2010 they did not install with in time.But till date no response from dishtv side.they didnot slove my problem.

    Name: C.hari krishna Prasad
    V.C.Card No.[protected]
    voucher booklet no.[protected]
    compalint no:51059171,51611568
    mobile No.91 [protected],[protected]
    CASH BACK OFFER NOT GIVEN
    CASH BACK OFFER NOT GIVEN
    Aug 13, 2020
    Complaint marked as Resolved 
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      [Resolved]

      I amd Doctor at Sasoon . and i have booked dish tv online and payment made through SBI debit card in month of 12 Nov.2010 for diwali offer Rs. 699.00 for two times. but Dish tv set not reached at my home adress since three months. And way to find out.
      Aug 13, 2020
      Complaint marked as Resolved 
      not opening dishtv website so we get troble to recharge
      I am munib vishwakarma from mumbai and i have booked dish tv online and payment made through SBI net banking in month of 22 october 2012 for online offer Rs. 1090.00 for 1 times. but my transaction has been failed but money is deducted from my account.now how can i get my refund.please help me sir.
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      R/ Sir i am tomorrow (02.03.2013) booking online HD dish tv and amount was deduct my account Rs 1946/- to last night but after deduction the companies was not send a message for conformation the details of online bank transfer conformation TO INB C CAVENUE. REF: No. CCAI3CIIY5181GG6364638 TRANSFER TO [protected] AVENUES INDIA PRIVATE. Sir i am requested to you please take action early as possible thanking you.
      INDERJIT SINGH M. No. [protected], ADD: - G-3/3 NORTH LAND ESTATE NEAR WWW KG SCHOOL ICHAPUR 24PARGANUS NORTH 743144.
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        [Resolved]

        Dear Sir,

        I have received this e-mail from CCAvenue but the amount has not been credited

        to my account and there is a msg to recharge being displayed whenever I switch

        my DishTV on. Kindly look into the matter and revert at the earliest.

        Regards

        Udit Dogra
        +[protected]

        Date: Thu, 23 Dec 2010 10:53:27 +0530
        From: [protected]@ccavenue.com
        To: [protected]@hotmail.com
        Subject: Order No.RO-23/12/10CA-1008634 from CCAvenue

        Dear Customer,

        Thank you for your order from http://www.dishtv.in

        For your convenience, we have included a copy of your order below.
        Please Note :- The charge will appear on your credit card / Account statement as 'ccavenue.com/charge'

        If you have a question about your order status, you can contact the seller directly by
        e-mail at : [protected]@dishtv.in.

        ORDER DETAILS:
        Merchant Site URL : http://www.dishtv.in
        Order Number: RO-23/12/10CA-1008634 Order Received: Dec 23, 2010
        Total Amount : INR (Indian Rupees) 500.00
        State Bank of India Account Holder : Udit Dogra
        Billing Address : (As entered by the Customer)
        A2/114 Safdarjung Enclave
        New Delhi Delho
        110029 India
        Customer's Phone Number : [protected]
        Customer's E-mail ID : [protected]@hotmail.com
        Customer's IP Address : 115.242.7.130

        Recipient's Name : N/A

        Shipping Address :
        N/A
        N/A N/A
        N/A N/A

        Recipient's Phone Number :
        N/A

        Special Instructions :
        None

        Regards,CCAvenue Customer Service
        Aug 13, 2020
        Complaint marked as Resolved 
        ON 28 DEC 2010 AT AROUND 7.30 PM I HAVE CONTACTED CUSTOMER CARE TO CONFIRM REGARDING TEMPORARY DEACTIVATION BUT ONE OF YOUR REPRESENTATIVE NAMED ALKA HAS BEHAVED IN AN UNPLEASANT MANNER.I WAS TOTALLY ANNOYED WITH HER REPLY.WHEN I ASKED HER TO CONNECT TO SENIORS SHE REPLY THERE IS NO SUCH PROVISION. IS IT SO ? REQUEST FOR IMMEDIATE ACTION.

        Dish TV — recharge pending

        I want to inform you that inspite of making payment to dish tv through suvidha facilities on 17/06/2011 there is no recharge till date.
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          DishTV NDTV channels show a footer scroll statement along the lines "Dear Subscriber, all NDTV channels (list of NDTV...
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          [Resolved]

          my parents recieved legal notice that they been steeling dish tv services since 2005.however my parents has been using sky since 2005.it seems very doggy after 5 year they send the accumulated bill for 5 years.what they been doing all this time never contacted,no notice and suddenly presented bill.its a matter of worry if companies treat you like this not been using there service or swiched to another supplier.seems they been punishing you because you are not their customer anymore.very offending poor allegations from companies like them.
          Aug 13, 2020
          Complaint marked as Resolved 
          i been in touch with [protected]@dishtv.in but get no response.
          worst service from Dishtv they cheated customer through offers no resposne from customer care and nodal officers.
          very very bad company dont by dish tv.Please take connection from local cable operators.They is no response from customer care people every time we told that from first.after giving our complaint no response from their side.why could we suffer for dish tv connection.i think hassle free connection is local cable operator. I suggest to every one dont buy dishtv connection
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            [Resolved]

            I HAD RECHARGE MY DISH TV ON NET BANKING DT[protected] Rs 300 , thought icici bank, after 24 not credit our account .than i had complain to customer care ,
            i had contract to to 5 times customer care and send 3 email to customer care dishtv
            , but he is not credit my account then after i contact C. Cavenue , he reply me iwe recive your money and transfer to dishtv collection deportment , stil they not credit my account , the cheat me
            i have all the details as under


            [protected][protected][protected]
            From: "Customer care" <[protected]@dishtv.in>
            Sent: Monday, November 15, 2010 8:41 PM
            To: <[protected]@gmail.com>
            Subject: rechage

            > Dear Sir,
            >
            > Thank you for writing to dishtv.
            >
            > We would like to inform you we have not received the payment of Rs 300/-
            > on 15/11/2010.
            >
            > We request you to want for 48 hours for payment updation for VC
            > [protected], as it is a payment of net banking.
            >
            > We value your association and assure you of our commitment to serve you
            > with a smile.
            >
            > Regards,
            > Sujit Srivastava
            > Customer service
            > DISHTV
            >
            >
            >
            > Did our response resolve your query? Please Click on the link below to
            > give us your valuable feedback.
            > http://202.46.200.213/PaymentAuditDetails/CustomerFeedback.aspx?Mid=suni
            > [protected]@gmail.com&Aid=sujit_k2010&Cid=3970149
            >
            > For any further clarification or assistance if required, please feel
            > free to revert on same e-mail id or contact us on below mentioned
            > numbers:
            >
            > Only for BSNL/MTNL lines[protected]
            > For all non BSNL/MTNL lines :[protected]
            >
            > From all phone lines[protected]
            >
            > You SMS, We Call
            > Now to talk to us you don't have to call us. Simply SMS DISHTV CALL ME
            > TO 57575 from your registered Mobile Number and we will call you back
            > promptly.
            > To register your mobile number SMS dishtv RMN <11 digit VC No.> to 57575
            >
            >[protected][protected][protected][protected]
            >[protected][protected][protected][protected]
            > ------
            > Dear sir
            >
            >
            > Sub- vc Vo.[protected]
            > i had recharges on my icici bank net banking statement rs 300 on
            > 14/11/2010 3 pm attachment above, stil not rechage my tv
            >
            > i request you to recharge my tv as soon as possible
            >
            > thanking you
            >
            > sunil kumar singh
            > coimbatore
            > [protected]










            [protected] Forwarded message[protected]
            From: Service <[protected]@ccavenue.com>
            Date: Tue, Nov 16, 2010 at 6:43 PM
            Subject: Order Number: ro-14/11/10ca-840483 Successful
            To: [protected]@gmail.com
            Cc: [protected]@ccavenue.com



            Dear Customer,

            Thank you for contacting Avenues. We appreciate this opportunity to assist you.

            Your transaction for the order number: ro-14/11/10ca-840483 has been successfully processed through CCAvenue and same has been forwarded to your merchant.

            We would like to inform you that CCavenue is an online Credit / Debit card processing Company for your merchant and we do not play any role in delivery of the products / services as assured by your merchant.Kindly be informed that Cancellation/Refund is a process which is always initiated by the merchant and CCAvenue cannot intervene in it.

            For any details regarding the order/ services, we suggest you to get in touch with your merchant by email at: [protected]@dishtv.in

            If you require any further assistance, please do not hesitate to contact us.

            Best regards,

            Anil R. Dhere
            Technical Support Executive

            India: Avenues India Pvt Ltd
            Plaza Asiad, Level II, S.V.Road, Santa Cruz (West), Mumbai 400054.India.
            Phone:[protected] Support EXTS : 401/402/403/404/405/406/189 Fax:[protected]
            Fax: +[protected]


            Singapore: Avenues World Pte Ltd
            80 Raffles Place, UOB Plaza 1, Level 36-01, Singapore 048624.
            Phone: +[protected]
            Fax:: +[protected]


            Email: [protected]@ccavenue.com
            Visit us at www.ccavenue.com/india



            BANK ACCOUNT STATEMENTS


            Mini Account Statement


            Account ID : [protected]




            Available Balance : INR 695.07
            Cheques in Clearing : INR 0.00
            Linked FD Balance : INR 0.00
            Total Available Balance : INR 695.07




            Available Balance as on 15/11/2010 : INR 695.07




            Latest 10 Transactions






            Sr.No Date Description* Cr/Dr Amount
            1 15/11/2010 BIL/[protected]/C.C.AVENUES/DISHTV.IN-I DR INR 300.00
            2 09/11/2010 BIL/[protected]/INDIAIDEAS.COM LTD/LICP DR INR 10,392.30
            3 09/11/2010 VIN/ICICI PRUDE/[protected]/0 DR INR 9,404.00
            4 09/11/2010 BIL/[protected]/GEOJIT FINANCIAL SER/XT DR INR 18,345.00
            5 05/11/2010 BIL/[protected]/BILL JUNCTION PAYMEN/L7 DR INR 140.00
            6 03/11/2010 BIL/[protected]/GEOJIT FINANCIAL SER/XT DR INR 1,35,000.00
            7 03/11/2010 864311 IND CR INR 1,35,000.00
            8 02/11/2010 CMS/[protected]/ 4082243 CR INR 18,375.00
            9 27/10/2010 BIL/[protected]/GEOJIT FINANCIAL SER/XT DR INR 15,000.00
            10 20/10/2010 BIL/[protected]/GEOJIT FINANCIAL SER/XT DR INR 20,000.00
            Aug 13, 2020
            Complaint marked as Resolved 
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              Dish TV — channel not available [Resolved]

              sir my name is OMPRAKASH SINGH my dish tv card no is [protected] .I h've made a recharge of 150 Rs.
              but it is...
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              [Resolved]

              I had ordered for a new dish tv connection through internet on 6th Dec 2010 and got a online Token No. 28150, mentioning within 5 days the product will be delivered at home., it is not mentioned anywhere on the site "dishtv.in" that its 5 working days, anyways I got it installed on 14th Dec 2010, that is on the 8th day It was charged 690 Rs. All this time there was also no correspondence from Dish TV and many times I tried calling their customer care, but they are very careless in handling and rude too, I spoke with many people names (DEBASHIS) (MOHAMAD AFTAB) this people said that they are the supevisors and they will call back which never happened.

              Now as its already installed and my VC # is [protected], and as per the plan I was to get a 1 months free viewing as per the website on the link: http://www.dishtv.in/special-online-offer.aspx and now on the screen it shows that you will have recharge it for further viewing.

              I made several calls to customer care on 18th Dec 2010 and they provided a complaint # 51374698 , again with a commitment of 2 hours to wait and there will be resolution on this issue, the complaint was regarding the same and they say that, they have not received the form which was already filled up and was carried away by the technician whos contact number is "[protected]" . Today on 19th Dec 2010 I again called the customer care and a guy name Ajit was simply shouting at me saying it will resolving soon.

              I would suggest to all my friends please do not go for dish TV, as there customer care is the worst part , simply go for any other service, other than Dish TV my contact is [protected]
              WORST SERVICE EVER
              Aug 13, 2020
              Complaint marked as Resolved 
              I have also emailed several times to the DISH TV nodal officers, this people have also proved to be useless

              [protected]@dishtv.in,
              [protected]@dishtv.in,
              Please read the offer completely.

              For just 690* you Get

              * Set Top Box and Dishtv Kit.
              With the offer, minimum recharge of 1 month compulsory.

              Please read the sentence in quotes "With the offer, minimum recharge of 1 month compulsory. ".
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                [Resolved]

                send sms ,for ala cart pack 2661 yet not active these chanels . [protected]
                Aug 13, 2020
                Complaint marked as Resolved 
                Hi,

                At last after 4 days ..I got the HD hardware..I had already paid Rs. 1775/-
                1. New HD set top box Rs.990/-
                2. Installation & service tax Rs.225/-
                3. Recharge for one month Rs. 560/-
                payment received by Mr. Deb Das & Sujay, authorized dist tv partner,

                Infinite marketing services on 10/07/2012 at 11 a.m. whose bill no. is

                227. However, still now service is not activated.
                My question is without any mail communication or made a call to

                customer care ...does anything can't be done properly. It's not first time

                for me .. I am facing this problem several time with ur service since

                2008. I[censored] guys have a record u can check it out from ur end also... there is a huge communication gap between ur call center and business

                franchise. Franchisee, owner-Mr. Sanjib Das, don't have the update regarding charges because they demand activation charge Rs. 400/- inspite of existing customer whereas after I made a call to customer care they withdraw that amount . Kindly make sure to rectify this..

                If Dishtv don't able to provide proper service... plz let me know. I'm ready to leave the service because there are other services provider available in India
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                  [Resolved]

                  Hi,
                  This is to inform you that I am one of the subscribers of Dish TV.
                  My VC No is – [protected].
                  As per due recharge date was 15th December 2010 and it was the first recharge for me. I have recharged
                  INR 500/- on 14th December 2010.
                  After that I have called to customer care on 15th of December 2010 and requested to downgrade the main package from Platinum to Silver Saver and deactivate all ala carte except “Colors, UTV Bindass and India Cricket Pack.”
                  And I have been informed by customer care as per my first time recharge there is no downgrade charge applicable.
                  Even I got confirmation SMS from Dish TV on 15th December at 11.20 PM to my registered mobile no – [protected] as “you have chosen Silver Saver Pack & next recharge date is 16th February 2011.”
                  But after that unfortunately I got SMS on 16th December at 3.46 AM as “you have chosen Platinum Pack & next recharge date is 27th January 2011”.

                  Then I have requested from online account to call me and got the call from customer care at 11.14 AM on 16th December.
                  As per the customer care executive, she told me your account has been upgraded to platinum pack by mistake and it will be correct as per your request by 2 hours.
                  But there is no improvement after 3 hours as well. Then Again I called few times at customer care but there is no resolution still now. I can observe now, there is Silver Saver Pack is activated but still few ala carte has been activated when I have not requested for those ala carte. My request was for only for 3 Ala Carte “Colors, UTV Bindass and India Cricket Pack.”

                  Please find below mention request number from customer care:
                  1. 51267774
                  2. 51268224
                  3. 51279177
                  I have experienced several times this type of worse service from Dist TV


                  Now my question is there
                  1. Is it really customer care service?
                  2. If it is then all guys from team, are they really trained or educated to understand customer request?

                  I think no, this is a useless call center even your telephony system also so noisy , customer and even your agent also really struggling to hear voice from each other.

                  I want to inform you this point also, when I have requested to talk with senior, then always line has been disconnected from agent end. Even I did not get Nodal Officer number or email ID after several requests.

                  And I personally feeling the dish TV service now a day’s really worse service in India because I have experienced several issues with Dish TV and with customer care.


                  We have more than 3-4 Dish TV connections and we are facing same issues every time.

                  I cannot remember all VC numbers but I can provide you all registered number
                  1.[protected] – Abanti Kumar Mandal
                  2. [protected] – Jalika Saw Mandal
                  3.[protected] – Anupam Mandal (Myself)

                  Now I am requesting to you please rearrange my service as per my request as soon as possible and there should not be any charges applicable, because this is not my mistake. There should not be any downgrade charges and I wanting to refund the amount to my Dish TV account from 15th December as Silver Saver PACK. I won’t pay a single penny for the Platinum pack and all other ala carte as it is activated without my request. Just refund my all amount which has been deducted for activation and for continue from 16th to till now.

                  As per my request below mention package should be remaining.

                  1. Silver Saver Pack(Base Pack)
                  2. Colors(Ala Carte)
                  3. India Cricket Pack (Ala Carte)
                  4. UTV Bindass (Ala Carte).

                  I want this issue as resolved as soon as possible and provide me the Email ID and contact Number of Nodal Officer and top most level of your company.


                  Regards,
                  Anupam Mandal.
                  [protected]
                  Aug 13, 2020
                  Complaint marked as Resolved 
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                    [Resolved]

                    Sir,

                    I'm having the Dish Tv DTH services since 2008.

                    I have recharge my account for one year i.e. upto July 2011 under the Titanium Package.
                    Sir, my set top box work properly but on 08.12.2011 Dish Tv send the some Software up-dation massage since from my Set Top Box (STB) showing ERROR massage. Then I call to Dish Tv' Customer Services on 09.12.2010 and launch my complaint vide No.[protected]Mr. Nitin attended me) on 10.12.2010 at 2.30pm i got call from Dish Tv regarding my problem. I brief him and he take my STB for repair, but after Half and hour he call me this STB was not repairable and this STB was out of warranty . Then I ask him for the alternative he & what about my balance period. Then he told Rs. 350 + tax to be extra charges then they issue the NEW STB. I agreed to pay, but he don't have any STB. Then he suggest me to I go to the any dealers of Dish Tv at Bhuntar. I'm approach to M/s. Tarun Enterprises, Bhutar, they also try but they could not solve my problem. then I'm again call to Dish Tv ask them what action they taken but they not give the proper reply.
                    Since 09.12.2010 I'm help less from all side of Dish Tv.
                    My Dish Tv Connection Details is as under:

                    SMSID: 3458884 Status : Active
                    Viewing Card Number: [protected] Zone : MARATHI
                    STB Number: 0815ABF07DS44504 Scheme : PLATINUM
                    Subscriber Name: MR. SHARAD JAYKARJI Next Recharge Date : 23 Jul 2011
                    City: KULLU Activation Date : 8 Jun 2008
                    State: HIMACHAL PRADESH Acquisition Expiry Date : 7 Jun 2009
                    Customer Type: DTH INDIVIDUAL Dealer ID : 24912

                    Therefore it is requested that may kindly help me.
                    Aug 13, 2020
                    Complaint marked as Resolved 
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                      DEAR SIR,
                      I AM A DISHTV COSTOMER FROM GUWAHATI (ASSAM), MY DISTV CONSUMER ID IS ([protected]). A NEW SATELLITE...
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                      [Resolved]

                      I was using Gold Saver Pack of Dish TV DTH.
                      On 19th October, 2010 my account has due date for recharge.
                      I has no use of Gold Saver Pack, So I applied for down gradation to Silver Saver pack on 16th October, 2010,
                      after getting an SMS reminder for my recharge.
                      I paid 490 rs. on 16th October.
                      As per they informed me they charged me rs. 40 for down gradation process.
                      Then suddenly they deducted aapprox. 264 rs. without informing me.
                      When I asked for the same they give me some reason regarding some pay term offer.
                      Whatever it may be, but without informing me they deducted this amount and hence my dish tv connection got deactivated on 28th November, 2010.
                      Its 8th December 2010. and still my problem has not been solved.
                      They are not giving me refund or waiver of that 264 rs.
                      Aug 13, 2020
                      Complaint marked as Resolved 

                      DTH DISH TV — for recharge

                      i want to update my package already send you required sms on 57575 but my is not updated since three days
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                        [Resolved]

                        my vc no is [protected] for dish tv service zee network. my old pack was running gold. i have not upgraded pack. but their system automatically upgraded pack. when i inform them regarding that, at that time they again changed to my old pack and dedudted rs. 40 as a degradation charges. i talked their representative, they said by mistake our system automatically upgraded package.
                        but now they are reluctant to accept their mistake and not rfund me degradation charges.
                        at every recharge they are doing same mistake that means they are cheating people.
                        Aug 13, 2020
                        Complaint marked as Resolved 

                        DishTV — Deducted Rs. 40

                        Dear Sir,

                        I am 3 years old customer of dishtv. I had recharged for Rs 250 for silver pack for 2 months, and they have deducted Rs. 40, and said me this is downgrade charge. Which was not mentioned while i was recharging. I had complained to customer care but they are not listening. Their service is very poor and thatys why they are loosing not the customer of DishTv but Zee Group of business.
                        Well when ever you change your package from higher package to lower package the these downgrade charges are aplicable to you these are basically the package handling charges. And it was well informed by dishtv. and even the customer care also told me while i had changed my package earlier.
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                          [Resolved]

                          ----- Forwarded Message ----
                          From: Kavita Bhatia <[protected]@yahoo.co.in>
                          To: customercare <[protected]@dishtv.in>
                          Sent: Sun, 5 December, 2010 12:28:39 PM
                          Subject: Re: DishTv Home Delivery


                          When you promise to provide connection within 24 hrs and if you are not able to provide same you should be refunding the amount.
                          And your trader asked for 300 bucks extra and not Rs 12 per extra metre. I have lost faith from this experience.

                          Please refund the amount else I will have to take the help of consumer court.

                          Thanks,
                          Kavita




                          [protected][protected][protected][protected]
                          From: customercare <[protected]@dishtv.in>
                          To: [protected]@yahoo.co.in
                          Sent: Sun, 5 December, 2010 12:21:47 PM
                          Subject: Re: DishTv Home Delivery

                          Dear Ma'am,

                          Thank you for writing to dishtv.

                          We would like to inform you that we provide 15 meters wire free at the time of activation & if more than 15 meters is required then you need to pay additional charges @ Rs.12/- per meter.

                          Furthermore we would also like to inform that amount paid at the time of booking the connection can't be refunded. Kindly confirm if you want the connection to be installed at your premise along with preferred time & date so that same can be arranged from our side.

                          Incase of any concerns please write to us or call us, we would be glad to be of assistance.

                          We value your association and assure you of our commitment to serve you with a smile.

                          Regards,
                          Amit Ranjan
                          Customer service
                          DISHTV

                          Did our response resolve your query? Please Click on the link below to give us your valuable feedback.
                          http://202.46.200.213/PaymentAuditDetails/CustomerFeedback.aspx?Mid=[protected]@...

                          For any further clarification or assistance if required, please feel free to revert on same e-mail id or contact us on below mentioned numbers:

                          Only for BSNL/MTNL lines[protected]
                          For all non BSNL/MTNL lines :[protected]

                          From all phone lines[protected]

                          You SMS, We Call
                          Now to talk to us you don't have to call us. Simply SMS DISHTV CALL ME TO 57575 from your registered Mobile Number and we will call you back promptly.
                          To register your mobile number SMS dishtv RMN <11 digit VC No.> to 57575

                          [protected][protected][protected][protected][protected][protected][protected][pr...
                          Hi,

                          Since he was asking for the extra amount I told him I dont want the connection.
                          I dont want the Dish TV connection - can please refund the amount I had paid to
                          book the connection.

                          Thanks,
                          Kavita Bhatia



                          [protected][protected][protected][protected]
                          From: customercare <[protected]@dishtv.in>
                          To: [protected]@yahoo.co.in
                          Sent: Sun, 5 December, 2010 3:18:44 AM
                          Subject: Re: DishTv Home Delivery

                          Dear Ma'am,

                          Thank you for writing to dishtv.

                          Regret the inconvenience caused and apologies for the problem faced by you.

                          We would request you to revert with the VC number and the scanned copy of the payment receipt if the technician had charged you extra so that the needful can be done.

                          We value your association and assure you of our commitment to serve you with a smile.

                          Regards,
                          Priti Chauhan
                          Customer service
                          DISHTV



                          Did our response resolve your query? Please Click on the link below to give us your valuable feedback.
                          http://202.46.200.213/PaymentAuditDetails/CustomerFeedback.aspx?Mid=[protected]@...

                          For any further clarification or assistance if required, please feel free to revert on same e-mail id or contact us on below mentioned numbers:

                          Only for BSNL/MTNL lines[protected]
                          For all non BSNL/MTNL lines :[protected]

                          From all phone lines[protected]

                          You SMS, We Call
                          Now to talk to us you don't have to call us. Simply SMS DISHTV CALL ME TO 57575 from your registered Mobile Number and we will call you back promptly.
                          To register your mobile number SMS dishtv RMN <11 digit VC No.> to 57575

                          [protected][protected][protected][protected][protected][protected][protected][pr...
                          Hi,

                          I had booked a connection last week. I am not happy with service of connection
                          provider.
                          First of all it took almost 8 days to provide a connection. Every time he gave
                          an excuse that he does not have boys to send.
                          Finally when his boys came they demanded extra charges for cabling Rs 300 apart
                          from 221 installation charges.

                          When I checked with customer care they said there extra charges only if wiring
                          done is more than 15 mts. That too they charge 12 Rs per mt for every extra
                          meter.

                          I really not happy with the service and I want my money back. Please refund the
                          amount I had paid.


                          Thanks,
                          Kavita





                          ________________________________
                          From: "[protected]@dishtv.in" <[protected]@dishtv.in>
                          To: [protected]@yahoo.co.in
                          Sent: Sat, 27 November, 2010 11:15:16 PM
                          Subject: DishTv Home Delivery


                          Date:-Nov 27 2010 11:11PM

                          Dear Kavita Bhatia ,


                          Congratulations on choosing dishtv, India’s No. 1 DTH service provider. We
                          welcome you to our family.

                          We wish to inform you that we had received the online payment of Rs.690 for1
                          nos. dishtv new connections.

                          We will deliver the product within 24 hour at the following address:

                          Delivery Add:
                          Old Airport Road Murgeshpalya, Next HDFC Bank ,BANGALORE


                          Your token number is 27301 Please save this unique token No:27301 for future
                          reference regarding this transaction.
                          Your installation will be carried out by M/S DAVE TECHNOLOGIES (SF) ,phone
                          [protected]
                          In case of any query or any information please feel free to call our 24x7
                          customer care service number[protected]Customer care No.)

                          Regards,
                          Dishtv India Limited
                          Aug 13, 2020
                          Complaint marked as Resolved 
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