After online purchasing the a Dth connection from Dish Tv India Ltd, having VC no. [protected] Chip ID no.[protected] Activated on 03-11-12 with Dish Super HD Royal package, on the very day of activation, i.e. 03-11-12, I registered a complaint with their customer care for non availability of many channels in my above connection due to alignment problem in my antenna wide complaint no.[protected] dt. 03-11-12. Thereafter, apart from several telephonic requests, I also sent tones of reminder emails to their customer care & nodal team on 03-11-12, 05-11-12, 07-11-12, 10-11-12 , 15-11-12, 18-11-12, 18-11-12 , 02-12-12 and 14-12-12, regarding the same issue but all went in vain. Earlier, I was using cable services and decided to switch over to their services against their claims to be India’s best DTH service provider and lot of assurances from their side at the time of telephonic booking . After disconnecting the cable connection and connecting Dish Tv, I was trapped in their baseless and enticing promises. After being harassed a lot for a long 45 days time, on 18-12-12 I finally sent them a threatening mail to take shelter in the court and demanding (1) To resolve the problem immediately (2) To reimburse me rental charges (3) To pay me Rs.1 lack towards mental harassment intentionally caused. Then only, they immediately reacted and on very next day i.e. 19-12-12 around 7:55 PM their engineer named Dinesh Kumar came to my house and demand no. 1 (as above) was fulfilled, He also gave me a copy of his job card having no. DEL 1969 dt.19-12-12, I also signed the same with remarks “under protest”.
From[protected]the day of demand no.1 fulfillment), I was constantly writing them to not to deactivate my services for recharge reasons and also to give me reimbursement against my demand no.2 & 3 (as above). I also sent them & their nodal team tones of reminder e-mails for the same on 22-12-12, 24-12-12, 26-12-12, 27-12-12 and 02-01-13 but all went in vain. My services were deactivated by them due to recharge issue in the morning of 03-01-13 in spite of all above, perhaps for reason that being frustrated, I will recharge the account. Again me and my family had become a puppet in their hands, and were mentally very disturbed. I have no other option left but to send them another threatening mail mentioning to switch over to an alternate service provider and to take shelter in the court for rest of my demands and I sent them a email mentioning the same on[protected]:53PM). As expected, around 03:56 PM today, I got a call from their customer care (from their phone no. [protected] ) and informed me that my demand no.2 (rent rebate) is fulfilled and services are reactivated, moreover, now my switch off date is[protected] and recharge date is[protected]. This type of behavior clearly reveals their intentions. During the whole time they have given a lot of mental harassment without any reason to me and my family.
Now, I just want to make it very clear to them that as intimated in my earlier emails, they are also required to fulfill my demand no.3 (To pay me Rs.1 lack towards mental harassment intentionally caused) also, please help in the matter.
Thanks & Regards
Dish TV — deactivate my connection
I Have a dish tv DTH having VC NO. [protected] STB NO. 0860ABF23DS44444. At buy time dealer give me VC No. [protected] (Pouch Having No. [protected]) Company activate my connection with VC No. [protected] while I have VC NO. [protected] STB NO. 0860ABF23DS44444. Now Company deactivate my connection since last 15 days. I have e-mail 5 time . Company record not genuine. Pls do needful at earliest.