DishTV Complaints & Reviews

Dear sir,
I have booked a Dish tv through online on 30 th Oct. 2012. My booking token no is 165303,, transaction no is 30/10/12 RIL 165303, Resterd mobile no is [protected]. But it has been passed more than 100 hours, but there is no response from company. I contacted customer care of dish tv after expry of due date of installation. that is 48 hours. several times All the time customer care executive replied process is on, but there was no result.

Sir , I am cheated by dish tv, and lost of money and time to contact again and again to customer care.

So there is a request to you, please take proper action against dist tv.

Regards
Shashi Bhusan
13, Patparganj village
Delhi 110091

MOb. [protected]
email id - [protected]@gmail.com.

Dear Sir,
I have a DISH TV connection from[protected] and the service OK. But from the 1st week of this month it was disconnect several time automatically. Several time complain to customer care but problem can't solve 100%,where as Recharge that connection time to time.They can't get any step to solve this problem.When disconnect seen in the screen "RECHARGE YOUR DISH TV".Please do something and may viewing the TV because my Father(72 years old) seen this TV, where I am not staying .


with regards,
ARUP DUTTA,
Jalpaiguri.
M-[protected]

Dear Sir,

I want to unsubscribe Star Sports channel from my package and also please note that I have lost my cell phone and have taken a new cell phone and my new phone number is [protected], please register my new number as my dishtv register number and also please give me sms alert of my dishtv.

With regards

yours faithfully

Promod Sharma
VC no. [protected]

Dish TV installed improperly on 17/10/2012 and wiring is also loose when reported it to Customer Care i was promised to get resolved by 18/10/2012,

despite my mails&CALLS they abused me so i send very strong mail condemning it and despite of their assurance as of now i.e. 26/10/2012 also

complaint has not been resolved.

I got the cable setup on Sunday after being on the phone with them for almost 5 days.And after 2 days it said you need to recharge your account.I registered a complaint with them and they said in 24 hours it will be resolved and I will recieve a call back from them.The next day I called them 5 times and still it is not resolved and they never did call me back. The person on the phone kept on saying that it will be done in 15 minutes.It has become a hassle now calling them again and again.It's almost like a torture for us now. And they took 5700 rupees when they installed it and their service is pathetic.Please help me on this.

Thanks
Aditya

This was the terrible experience of my Life. I would have never gone for the sucking company like Dish Tv , If I knew you guys will do this to me. I am certainly gonna take this to Consumer forum and the Social Media. I am the age old Customer of Your company, I am one of the first people who signed up for you when you launched the Dish TV, but what did I get from you , The Humiliation and Deception !!!!!!!......I was on call for almost 2 hours with your reps today for a problem that I am not responsible for, it is certainly something that you guys should have taken care of.

I recharged on 7/10/2012 WITH VC AS [protected] and had the signal problem, I called the in the Dish Tv and had a technician sent to me, he aligned the Dish Antenna and resolved the trouble...they charged me 340 rupees for that, that was just terrible, but as my issue was resolved, I bore that !!!!!! . Now it was going nice for few days.....Suddenly I saw the Prompt on TV saying "Recharge your account to avail the services"....My Due date for the next recharge is 11/6/2012 and as of 17th Oct , I am seeing this prompt......I can just see this prompt on TV and nothing else, ...I tried to go to settings but nothing worked with this stupid Prompt on TV...I called in Dish TV and the hell started!!!!!

I told them about the problem, they said to press the buttons, this and that....no one, absolutely no one understood what I was saying. I kept saying the Prompt on TV is not letting me do anything...I was told to power off hundreds of times and I did that like a mad!!!!!!...........The customer service is so sucking, I have never seen such a negligence from the cust service rep.....what shall I say about the rep, when their supervisor was so stupid and fool......No one was ready to help me......I checked everything before I called, the LNB, the cable, the STB and the signal....everything was just fine......suddenly just this hell happened on TV..........They refreshed the things which never helped, I called 4 times and on 4th call when no rep helped, I was transfered to supervisor who was worse then the reps.....I asked for the manager, he instead transfered me to the senior .....THEY ALL TRIED TO THROUGH THE BALL IN MY COURT AND SAID, EVERYTHING IS FINE HERE AND THIS IS THE PROBLEM FROM MY SIDE, I SAID I HAVE CHECKED AND IT IS ALL GOOD HERE, THIS JUST HAPPENED SUDDENLY, BUT NO ONE UNDERSTOOD.........!!!!

The supervisor Ankit kept telling me do this and that, knowing that I had done that dozens of times.......He was just a !!!!!.......He said it is fine here and we cant do anything for you......when they couldnt see what the problem was, they tried to blame me and said this is the Signal problem, thinking that I dont understand anything.......Was I a Fool ????????.......I will tell you what your worth is!!!!!!

It is evident that when there is signal problem, you cant see anything but " Signal Not Found"......but that was not the case, they prompted me of the recharge which I had done.......Non One Couldn't trace the actual problem.......They were all Killers.....I was told about the customer service of this company , but I still went for your subscription like a mad, as if there was nothing in the world other than Dish Tv.!!!!.
They finally said, since you are not able to pull up the menu ( which no one in the world could, because of that hell Prompt)...we will have to send you the technician.....BUT THEY ADDED ,"YOU WILL HAVE TO PAY FOR IT"...HOW IN THE WORLD SHALL I PAY FOR IT ????????????

I EXPLAINED THE ISSUE ABOVE, HOW CAN ONE THINK THIS IS MY FAULT.....THIS WAS CERTAINLY SOME SYSTEM ISSUE FROM YOU OR YOUR MISTAKE, HOW CAN I BE TOLD TO PAY FOR THIS......!!!!!

I BEGGED TO THEM, I said I have already paid 270 for the recharge and 340 to the technician, I can't afford the other money....I requested to send this technician for free......No one helped....and they transfered me to some manager namely "HONEY".....he was the Big Insult of my life........He probably realized that I was a kashmiri and he denied the help in the first place !!!!!!........HE DISCRIMINATED !!!!!......i CAN'T BELIEVE THE MULTI-BILLION GIANT LIKE DISH TV CAN DO SUCH NARROW MINDEDNESS.....!!!
I CAN'T TAKE THIS, THAT THE COMPANY LIKE YOU HAVE SUCH LOW EDUCATED AND DISCRIMINATING PEOPLE.....IF THAT WAS THE CASE, IF YOU SO HATE THE KASMIRIS, WHY DIDN'T YOU TELL ME THAT WHEN I SIGNED UP FOR YOU..... I AM A HUMAN AND WANTED THE SERVICE THAT I AM PAYING FOR...AND SOME RESPECT.....

DONT YOU GUYS KNOW ABOUT THE BUSINESS ETHICS ???

I PROMISE YOU .....I WILL TAKE THIS TO THE HIGHEST LEVEL I CAN...I WILL SEND AN EMAIL TO YOUR OWNER AND WILL DO EVERYTHING I CAN TO MAKE SURE YOU PEOPLE ARE DECLARED THE WORST COMPANY.....I KNOW YOU ARE DOING THIS WITH OTHER CUSTOMERS TO MAKE MORE MONEY.....YOU TAKE THE RECHARGE MONEY AND THEN SEND THIS PROMPT.........

I WILL NEVER RECHARGE YOUR ACCOUNT AND WILL MAKE SURE TO MUD YOUR FACE.....DISH TV..........

I WILL FILE THE LAW SUIT AGAINST YOU....AND WILL MAKE YOU PAY FOR THE DISCRIMINATION AND THE DISRESPECT.......

Dear
Sir Madam,

I have been using Dish TV connection almost from an year, services was alright till three months from purchase day. After 3 months each month my Dish TV subscription was blocked 2 days before due date shown in set-top box.While talking to customer care, their executive come up with same answer that is "Its a technical problem". I have been paying extra charges from a long time. They don't seem to bother about my complaint. Please do as needed.

My VC number is [protected]
Thanks and Regards

respacted sir

I am custmer of tv channals provider Dish TV. long time dish tv not provide DD channals (eight).
I complaned to dish tv but they said that your setbox & anteena is not in right direction . In actually
except DD channals my silver saver pack channals show properly (with clearity & qwantity).

as per my knowladge every tv channal provider provide DD channals complusry (bccc rule) .
so please take action .


Name - Bhagirath Kanwar
address- Navodaya Vidyalaya Tilwasni
Via -Bhavi , Tah- Bilara
Distt.- Jodhpur (Raj)
Mob. -[protected]
Dish TV Custmer No.-[protected]

Dear Sir,
I, Dr.Gulshan Singh, i has initiated two recharges of Rs.1000 for my VC no [protected] on 9 september 2012 but unfortunately the transaction failed but the money was debited from my account but not credited to my dishtv account. I had been with regular correspondence with Dish tv through email now they express there inability to refund saying that i have to get in touch with my bank. It has been two weeks and i am being forced to write to you since no solution is coming out to get my money back. Kindly look into the matter pls and guide me.

Respected Sir/Madam,

It is observed that DishTV is not Updating Consumer's MY ACCOUNT.
Because of this Consumer is not getting correct information regarding Next Due Date
and resulting Deactivation of the Account and lead to pay Extra amount for next recharge
which is just because of DishTV wrong information.

I am the one consumer and I think why I need to pay Extra because of someone else mistake.

Please look into this.

It literally creating a panic since past 15 days days or so.
The customer care operator add to your interest by giving special schemes(Pay 2 get 3 offer) but when the schemes are recharged, the amount recharged enter into a dump.
Last month i have recharge me Dish TV account by RS-1100 on his comments so that i can receive 3 months subscription at a price of 2. But now they refuse on their words saying there system do not show any of their promise.
Now keeping all things apart i have recharged annually for 4200 to get rid of the recharges but now they are providing a subscription of 8 months instead of 12months.
These people are neither replying to my mail nor to my call.
Please help for the same.

Hello,

I was a customer of DISH TV my VC no. [protected]. I have call DISH TV to disconnect by service on 7-8 April 2012. However they disconnected by service on 17-Apr-2012. And now not ready to refund my unused amount. I have to disconntinue the service since there was some hardware problem with my settop box which was beyond repair and dishtv was aksing me to buy a new settop box.
Can you please look into this.

Regards,
Deepak

1. I am a subscriber of Dish TV and my Viewing Card (or VC) Number is[protected].

2. I avail INSTANT RECHARGE facility available on the official website of Dish TV India Ltd i.e. DISHTV.IN to recharge my subscription.


3. I recharged my subscription on 19th of August 2012 and forwarded the receipt via email to [protected]@dishtv.in for records and updating my account.

4. On 24 August 2012, I received an email that Dish TV India Ltd has not received any payment under reference. Further, I was advised to send the scanned copy of my original bank statement on which bank name and logo should be mentioned along with Account/Credit/Debit card number. Incidentally, this mail contained VC number which is not in my name. I submitted the required information the same day.

5. On 29 August 2012, my Dish TV subscription was deactivated without assigning any reason or informing me either thru e-mail of on my Mobile Number registered with Dish TV India Pvt. Ltd.

6. On 02 September 2012, Dish TV India Pvt. Ltd. Informed via e-mail that mentioned amount was already transferred to another VC so it can not be transferred once again.

7. In the evening on 01 September 2002, I called Dish TV Customer Care to know the status of my account. I was informed that my account was deactivated still and that I must pay Rs.21/= for activation. When I informed the CCE that I have already paid Rs.200 towards recharge amount on 31/08/2012. I had to recharge again for Rs.560 on 06/09/2012. This in spite of me being informed over phone that system to transfer Rs.560 was under process.

8. I am not very keen on getting a refund of Rs.560, but I am hell-bent on seeking an explanation from Dish TV authorities as how the amount was diverted to other account, why my services were deactivated?

I recharged my dish tv account online through my sbi debit card on 5 th july 2012.Rs 250 was deducted from my account but ac is not yet recharged .I ve been complaining to dish tv customer care since 5th july.They are saying within 24 hr your money ll be refunded in ur ac.but till now it is not done.I am just fed off.They are just cheating with the people.The worst service ever experienced.

respected sir,
i have complaint against dish tv. sir i recharged my dish tv account on 7 sep 2012 with 200 rs through debit card. on my dish tv the fta pack (free to air) was activated but after recharge, dish tv care activated "super family pack" paid pack on my set up box although i didn't request for it. i sent sms to dish tv from my registered mobile no. but they didn't call on this no. then i did email for deactivating this. they didn't reply it. then i called dish tv from my no.-[protected]. i paid nearly 30 rs. from this no. on phone calls, but still the problem was not resolved. then today i called from my no.- [protected]. i charged for it 8.88 rs. now the problem was resolved. but sir i am charged nearly 30 rs. from dish tv for it. hence sir i lost about 70 rs. for the dishtv's fault. hence sir i want u to justice that dishtv will pay me my cost in terms of 70 rs. credit in my dishtv account ,such that the recharge should be considered as 200+70= 270 rs.
i will be very thankful to you sir,
AJAY KUMAR
VC NO.- [protected],
MOB- [protected],
EMAIL ID- [protected]@gmail.com

CARD NO:[protected]
Complaint Nos:
1. 91966559,Dtd.18.7.12
2. 92752790,Dtd.26.7.2012
3. 93615500,Dtd.4.8.12
4. 93922559,Dtd.,6.8.12
5. 94895769,Dtd.16.8.12
6. 95164343,Dtd.18.8.12
7. 96319060,Dtd.29.8.12
8. 96789018,Dtd.4.9.12
And almost every day talk with the people at so called “customer care”.
These complaints were regarding use of their much boasted “recording facility” provided with the HD set top box. I ascertained from the customer care that this set top box supports external hard disk. I tried to use the facility through the set top box that I was using since last year. When it failed, I was suggested by the customer care people that the set top box is faulty and new set top box will be installed at a cost of 800/- plus so called “technician” visit charges :Rs.150/-.
Relying upon the suggestion, I swapped the old set top box with new one some whare around 25.7.2012.This new set top box again did not recognize the external hard disks.I tried 3 external hard disks of 160GB,120 GB and 80 GB capacity but none was supported by the new set topbox.
See this situation in the backdrop of the claim that these HD set top boxes support external hard disks up to 3 TB capacity. Customer care people and the local person Mr. Saket always tried to put forward lame excuses that the hard disk is faulty and not the set top box. Here I may mention that all these HDs were in proper shape, recognized by PCs and laptops as proper data storage devices.
The two technicians who visited to see the problem also failed to understand it apparently because they had no experience or technical competence to resolve these problems.
subscription expired on 5.9.2012.Customer care responded:Ur email will be responded within a "reasonable time".2 days have already lapsed(They claim to solve everything within 24 hours)

It is very much clear from above that:
1. These people are making false claims regarding the capabilities of HD set top box and befooling innocent customers.
2. Their technicians, local team heads/dealer are nothing but irresponsible, inefficient, incompetent and unreliable people. They are not able to handle customer problems.
3. Customer care is totally unhelpful. Taught to repeat the crammed dialogues and behave as if we are talking to robots/recorded voices and not humans.

I had ordered for a recording DVR remote to the DishTV India Ltd. as per their company rule on dated 20th August 2012
the cost of the remote was deducted from my dishtv account they replied me at once that this order would be delivered within 7 working days
the accessory was not delivered to me in that time period
after 7 working days I contacted with them and they booked the complaint and committed to solve it within 24 hrs and again after 24 hrs
the problem was not also solved and again took the complaint and again committed to solve it within next 24 hrs
the order number is DVR4775 and the complaint numbers are 96286893 and 96386147
I didnt receive my DVR remote yet
the company is always committing me to solve it immediately in priority basis but no action is acknowledged yet
for your information my dishtv vc number is [protected]
mobile number is [protected]
email id is [protected]@gmail.com

As discussed and advice by dishtv customer care representative kindly refer my complaint below
I have replace the dishtv setup-box receiver from ordinary to HD setupbox receiver for more clarity.
My old receiver no. is [protected]-2 and the charges are valid upto 16th Aug. 2013.
I have paid the charges Rs. 4990/- on 19th April 2012 and the transaction ID given below.
Tr ID. is ox[protected] _[protected].
Kindly request you to transfer my balance amount to new HD receiver.
My new HD receiver no. is [protected] - 8. and my mobile no. is [protected].

Please do the needful and reply as early as possible.

i have a dish TV HD connection from since june 2011.
I have logged a compliant with Dishtv (ref No 96338030,) on 29th Aug respectively and it’s been over 6days with no resolution.
Every day i call coustmercare and ask about the complaint but no one comes and rectifies it, it is getting frustrating but Dishtv is not bothered about it cauz they have got their money and care a damn about the customer.
dishtv service centre sector 35 cabin no.7 office i have called and said they will send someone but no one ever came, chetan,aditya and manoj and says they will send someone tomorrow but his tomorrow never comes and 2 times i personaly face to face meet and they said your dth box software problem and change free of cost they called swap.but no one comes and swap dth box.
Please can we take some action aginst Dishtv so that other dont face this after paying good amount for hopeless service. They are cheating their customers, new connection is done in a day but once you take it your trapped cauz there is no service
This is most unprofessional company i have seen, if you cannot provide services then pls don’t. I am more than happy to shut my connection with dish and move to another provider if they refund my money.

I have recharged my dishtv with "Super HD Royale" (*Anual payment)* which is highest package available, but in same pack some HD channels are blocked like 1)HD UTV Movies 2)Zee Cinema 3)Trvel XP HD etc etc., i got response against this mail as

"Thank you for writing to DISHTV.
We request you to kindly specify the exact error message (e.g. NO ACCESS, NO SIGNAL, CHECK SMART CARD, etc.), so that needful can be done at the earliest.
Moreover, would like to inform you that Zee Cinema HD is not a part of our base package, in order to view that channel you need to purchase our Zee Cinema HD A-la carte worth Rs 40/- with lock-in period of 30 days so kindly revert so that needful can be done at the earliest.
Incase of any concerns please write to us or call us, we would be glad to be of assistance.
We value your association and assure you of our commitment to serve you with a smile."

As per your response Zee Cinema HD,Travel XP HD, UTV Action HD is not part of our base pack, then what is the use of taking higher value pack(as i have taken the highest value package available in the list i.e Super Royal Pack)

If DishTV asking me to pay more amount for HD channels then simply they are fooling the subscibers. Even he had opted for Highre value package.

Regards,
Sachin Patil