DishTV Complaints & Reviews

i have a dish TV HD connection from since june 2011.
I have logged a compliant with Dishtv (ref No 96338030,) on 29th Aug respectively and it’s been over 6days with no resolution.
Every day i call coustmercare and ask about the complaint but no one comes and rectifies it, it is getting frustrating but Dishtv is not bothered about it cauz they have got their money and care a damn about the customer.
dishtv service centre sector 35 cabin no.7 office i have called and said they will send someone but no one ever came, chetan,aditya and manoj and says they will send someone tomorrow but his tomorrow never comes and 2 times i personaly face to face meet and they said your dth box software problem and change free of cost they called swap.but no one comes and swap dth box.
Please can we take some action aginst Dishtv so that other dont face this after paying good amount for hopeless service. They are cheating their customers, new connection is done in a day but once you take it your trapped cauz there is no service
This is most unprofessional company i have seen, if you cannot provide services then pls don’t. I am more than happy to shut my connection with dish and move to another provider if they refund my money.

I have recharged my dishtv with "Super HD Royale" (*Anual payment)* which is highest package available, but in same pack some HD channels are blocked like 1)HD UTV Movies 2)Zee Cinema 3)Trvel XP HD etc etc., i got response against this mail as

"Thank you for writing to DISHTV.
We request you to kindly specify the exact error message (e.g. NO ACCESS, NO SIGNAL, CHECK SMART CARD, etc.), so that needful can be done at the earliest.
Moreover, would like to inform you that Zee Cinema HD is not a part of our base package, in order to view that channel you need to purchase our Zee Cinema HD A-la carte worth Rs 40/- with lock-in period of 30 days so kindly revert so that needful can be done at the earliest.
Incase of any concerns please write to us or call us, we would be glad to be of assistance.
We value your association and assure you of our commitment to serve you with a smile."

As per your response Zee Cinema HD,Travel XP HD, UTV Action HD is not part of our base pack, then what is the use of taking higher value pack(as i have taken the highest value package available in the list i.e Super Royal Pack)

If DishTV asking me to pay more amount for HD channels then simply they are fooling the subscibers. Even he had opted for Highre value package.

Regards,
Sachin Patil

I have dish TV connection for the last 8-10 years. and the VC number is VC [protected]. From 18th July the DTH service has been deactivated just after I have renewed my subcription. The next reneawal date was 4th Ocober. after several compliants on person came and installed another VC and now they are saying you have not paid for your new connection. I have requested DishTv seveal times to refund my money. Instead they write several mails with out renewing my connection. They are liable and resoponsible legal actions initiated by me. You must refund my renewal fees paid and cost of set top box rubbed on me.

sir i have a connection of dish tv vc no-[protected] but dish tv give me a wrong information about my dish tv recharge eg- my recharge date id 12/08/2012 then dish tv gives me my next recharge date 17/08/2012 so sir plz help me i am very tired about this wrong information

RESPECTED SIR
i'am alwyn d'silva i had bought a new dishtv connection on 28 july 2012. at the time of purchase i was promised one month free of the top package which consist of all da channels including the HD channels but three days of the connection zee cinemaHD has been removed and i have been told that zee cinemaHD is no longer a part of any package and if i want the channel i will have to pay seperate on al carte basis. i feel this is cheating

thank you
ALWYN D'SILVA

We have a Dish TV HD connection with subscription to Super Royale HD Pack , we have paid the money for the pack @ Rs 550 per month in advance till Jan 2013, Dish TV has recently (from June 21) unilaterally withdrawn 3 HD channels namely Zee Studio HD , Zee Cinema HD and Travel XP HD from the pack. When we wrote to the customer care at Dish TV they responded that since the cost of the channels had gone up they had withdrawn the channels from the pack and if we wish to continue to view them we had to pay Rs 100 PM extra and further responded to state that this had been done on basis of discrete Dish TV policy. When I continued to follow up with them restoring the channels I got response that my concern has been forwarded to concerned department (god only knows which department in dish tv is the concerned department for my concern) after repeated attempts to get response of the so called concerned department from the customer care i get a the same response from where we had started that the cost of channels has gone up .......... , then i asked for refund of propotionate cost of the channels when they were part of the Super Royale Pack for which money has already been paid , to this we got a response that we cannot get refund and that the channels had been removed from the pack as per company norms

In my opinion when we paid for the Super Royal Pack in advance with listed channels and Dish Tv accepted the money , it should be binding on Dish Tv to honour their part of the agreement.

Dear Sir,

I am explaining the kind of service I am receiving from DishTV. My STB was stopped functioning almost 20 days ago and I registered a complaint with DishTV. They have replaced the STB with another not functioning STB. When I questioned them why it is not functioning even after replacing, they said, "I need to wait for 2 hours for updation". I waited for 24 hours but yet I did not receive any service. I called the customer care again but nobody answers the call. I SMSed them for service. I tried many ways reaching them but to no avail. I finally got hold of an agent through online chat and then I registered another complaint. Next day executives arrived at my home and replaced it with another not functioning STB. Moreover they have replaced with a STB whose power cable ws cut and resulted in electric shock to one of my family members. I tried contacting them again several times but to no avail. After several attempts, I could register another complaint and they have replaced my STB with a brand new STB. Then they failed to pair the STB with VC card. When I contacted local dealer, they said incorrect STB and VC are paired and they advised me to register a complaint with DishTV to get it corrected. I have been going through this process of registering a complaint with DishTV. They have been deaf to me for the complaints I registered with them. They have not shown any interest in providing the services as they showed interest in collectng money from me. I am registering complaint hoping that atleast they provide the services now.


Regrads
Gopi
[protected]

We annot see the Lord Budhha Channel TV (Nagpur), request to tv channel that please add this on board and let peoples see the same.
Kindly let us know if you need any other details on this if required.
If an extra money needed to add this request then please chargge the same to watcher.

Thanks & Regards,
Gaurav

DEAR DISH TV..
I AM A OLD CUSTOMER OF DISH TV AND I AM USING DISH TV SINCE 4 YEARS. MY VC NO- [protected]. 10 DAYS BACK I REQUESTED YOUR CALL CENTER TO UPGRADE MY 'SD' TO 'HD'. TWO TIME YOUR EXECUTIVE NOTTED THE COMPLAIN AND TOLD OUR EXECUTIVE WILL CONTACT YOU. BUT NO BODY CONTACTED ME. EVEN I SEND THE SMS 'GOHDR' FROM MY REGISTERD MOBILE NUMBER BUT I GOT THE SERVICE REPLY ' SERVICE DENIED'. EVEN I MAILED TO YOUR NODAL AND THEY CALLED ONCE AND TOLD OUR HO THEY WILL CONTACT YOU. TILL NOW NO CALL OR COMMUNICATION FROM YOUR END. NOW TELL ME WHAT TO DO. IF YOU ARE THINKING THAT YOU ARE THE ONLY PLAYER IN 'HD' THEN ITS OK. I HAVE ALREADY DECIDED TO TAKE 'HD' FROM OTHER SERVICE PROVIDER. IF THIS KIND OF RESPONSE YOU HAVE TOWARDS YOUR OLD CUSTOMER THEN I WILL REQUEST THE NEW CUSTOMER TO THINK TWICE BEFORE TAKING DISH TV.

Dear All
I have purchased one dish TV connection through online payment on 09/07/2012. Before payment when I ask the customer care service about the installation time they informed me that it will take only 24 hrs. But after successful payment i use to telephone them about the installation and they said it will take 3 working days. But after complaint to different persons, and mailing to different addresses today only i.e. 21/07/2012 at 3:00pm it is installed successfully. During this long period of follow-up i spent more than RS. 500.00 for the follow up of installation. The concerned NODAL OFFICER Mr. Anindya Bose and the ASE Mr. Moni Konwar were really very lazy to resolve my problem. They were running away from my problem. Even dish TV customer care service also not very efficient to resolve my problem and also they were regretting me to have register a complaint against Mr. Bose and Mr. Moni Konwar.
The entire system is a chaos one to serve the people from North East India. Again i like to say that DISH TV ON WHEEL IS a flop show of dish tv India ltd. It is simply an advertise to make people fool and to face problems only.

Ghanashyam Deka
Token No: 110998
First Complaint: 91606675
2nd Complaint: 92172586
3rd Complaint: 92216609
4th Complaint: 92222235

dear sir
my name is midhun my shop name yen key sons i am oxygen retailer my id no 48702541

my proble is my recharge number is wrong. wrong number is [protected] / my orginal number is [protected] transactin id[protected] date 18/7/2012 rs 500 plse refund
my phone number is [protected]

In 2006 I took DishTV connection, A sum of Rs. 1590/- was refundable anytime after 3 years on returning digital decoder. I have deposited my decoder in March '11 and till date I have not received my refund. Every time I query about it they say it is under process. I also came to know that there are many customers like me who haven't received their refund. It is pretty strange that company like Dish TV takes processing time of 2 years for simple refund. Infact they are simply cheating their customers.

I bought TrueHD from DishTV after talking to their customer representative couple of times. I wanted Tata Sky kind of recording feature where I can record one channel and watch another one at the same time. All the times representative confirmed that you can watch one channel and record another one at the same time.

When they installed TrueHD I realized the problem that I can record the channel which I'm watching which is not useful at all. I notified them in an email and they did not reply back immediately. I asked again and then they said it is not possible to record one channel and watch another channel at the same time.

I should get refund of all the charges as they have cheated by giving wrong information to sell high end services.

I hope I will get justice.

My VC # [protected]

Thanks,
kulvinder singh
[protected]

I am a dish tv subscriber from 25.05.2005 onwards under VC No.[protected] and now I opted for new HD connection. In this connection, I have sent an e-mail to dish tv on 17.06.2012 to surrender my existing Set Top Box(STB) and dish, since I am eligible for interest free refundable deposit of Rs.2490/- as per contract. As per the reply received on 17.06.2012, from dish tv, I have sent a scanned copy of my receipt of refundable deposit to dish...

Iam Bhushan Kasbekar from Mumbai and I have got installed a new HDconnection of Dish T.V. My viewing card no is [protected].I am completely unsatisfied with the service been provided by Dish TV customer service associate and out sourced agencies who has done the installation. From day one of installation i.e June 05, 2012 till date Iam not getting proper signal of any channels. I have been calling to customer care, have coordinated with the Nodal Officer (Mr. Deepak Patil), later with Area Deputy Manager (Mr. Shailesh Chavan) , Outsouced agencies (Kehan Enterprise – Mr. Parmar / Mr.Asif) who did the installation etc but till date my problem is unresolved.I email been send to the Nodal officer but till date there is no revertal nor any action has been taken. ****

Firstly they installed the Dish on 5th June 2011 but we were not able to see any channel till 10the June and in that also we were just unable to see any HD channel as whatever channels they were showing us in HD category none of were coming mentioing HD tag and when we asked the same to Customer service they told us that they shows their HD channels like that only. Also during 5thJune to 10th June their executives came 5-6times (including their 2 senior person) of which one Mr. Asif (who called himself as senior) he not even installed the HDMI cable he just put us on AV port not on HDMI1 port the same was solved when one of senior executive directly from Dish TV came on 10th June and installed HDMI cable then only we were able to see 2-3 HD channes and for other HD channels the situation was still jaise the waise...
Also the package which we took under the same we were suppose to get all channels but when I just asked particularly LifeOK channel then their executive is telling us that the same is been removed from their platform hence we have to pay extra 25rs. When we asked the customer service why the same was not intimated us while taking the connection or afterwards that executive was not having any satisfactory answer.
Also when ever we put call back request they keep mailing us that your number is in DND hence we are unable to call you whereas we told them to change the registered number (via phone & mail) but the same is still not happend.
Then on 17th July due to the rain water has passed through the cable wire into the set-top box and water was leaking from it hence we disconnected the set-top box completely. We have a 3 yrs old daughter and its quite dangerous as it could also lead to any accident. We kept calling to all the engineer from 17th but no body was bother to pick up our call neither to call us back then on 19th some engineer called and on 20th they changed complete set-top box, since then we started to face new problem that every after an hour our set-top box used to get restart automatically so now they are saying that the adapter of set-top box is spoiled so they will replace the same...we are really fed up with the same still we kept so much patience whoever engineer used to come at our place we never use any bad language to them. From all this you can understand the kind of installation done at our place. And their network is so poor even the little bit of changes in climate or smaldrizzleng affect the network....


And top of this they disconnected our connection on 5th July instead of checking in their record as their all seniors assured us waiver of the lost period.

We made this complaint to Dish TV Nodal officer, DGM but still in vain.
when we spoken with their DGM (Mr. Shailesh Chavan) he is saying that he will send the cash from his own pocket (as it is doing some favour on us) with his executive for the 15days which were lost in our service period. Then we can refill the package....

The most pathetic services I have ever seen.....in this comparison the Cable connections are always best...

Really this is the bitteexperiencece which we got from Dish TV.....and we will request please don't go for Dish TV connection as they are the most pathetic and 420 type people who just cheat people.................

Dear Sir,
Last week i recharged my Dish TV Subscription twice in order to upgrade my package.My Viewing Card Number is [protected]. as per the direction i applied to upgrade my package through my Dish TV login id. No upgrade was done till today. within this week i complained almost thrice regarding the upgrade. they replied me saying that my package is upgraded.But actually it is not done till now. i'm really annoyed with their poor service. if they refund my money i can find out some other service provider than this cheating Dish TV service provider.Dear Sir please do something about it. this is the way this Dish TV Service provider regularly cheat the customers.

I have a DISH TV Connection, V.C [protected]. I am having Dish TV Connection, for the Past 3 Years Now.
I have been Continuously facing this Complaint from DISH TV, every time I Re-Charge my Connection.
I get my Connection Re-Charge through DISH TV Official Website.

For DISH TV, the Channels On Internet, for the Desired Re-Charge Package and the Actual Channels Received after Re-Charge are
Different. ( Many Channels depicted on the DISH TV Site, Under the Required Package cannot be Viewed ).
I have already Faced this Concern, Thrice with DISH TV.

I have Raised this Complaint to Nodal Officer Lever.

Initially, it said that after Necessary Signal Alterations, I would be able to see them now. ( Mail Confirmation Evidence Available ).
Later, they would Change their Stand, saying that, Desired Channels are Not Part of the Selected Package, though I Have
Internet Screen Shot Evidence ( shared also with Nodal Officer ), which Proves them Wrong.

Even after Repeated Follow-up, No Action is Taken either from Customer Representatives Nor Even from the Nodal Officer.

Request Action against the Organization for Mal-Practice & Cheating the Customer.

I am Dish TV HD consumer since Nov ' 2011 since last two month period I noticed the sound is getting shattered when I contacted customer service he put one repaired set top box and took my set top box , once again I noticed the same problem after contacting the customer care they say this problem is linked with satellite , kindly look in to the matter and I need the matter need to be attended with competent service engineer . This is for your needful information .

R.S.Negi
Customer ID - [protected]
Mobile - [protected]

A- 20 Jogiwala
Dehradun

I am using Dish TV and on Wednesday, 27 June 2012 I made a complain for my STB not working and it continuously blinking they registered the complain (complain no:[protected] and customer care said the technician will come and swap the STB to resolve the issue within 24 hours. On next day, Thursday, 28 June 2012, I got call from Pune customer service center saying that we do not have sufficient manpower today and we'll not be able to come to resolve your issue and we can only come tomorrow, Friday, 29 June 2012. On next day I called the person (Suryakant - [protected]) and he came on Friday with STB to swap and when he started the box it has the same problem as mine. Later he said he will come tomorrow, Saturday, 30 June 2012, with other box. On Saturday I called Suryakant and asked when he will come he said he will not come but I have arranged some other person names Santosh who is in surrounding area and will come by 2 PM. I was waiting for him till 3 PM and I went outside for my personal works which I had planned for and got delayed due to service guy not on time. Santosh then called me at 4 PM that I am coming to your place I told him that I am not at home right now and will be back after 4:30 PM. I came home at 5 PM and called him. He said now I am not in that area and will not come today. I had couple phone calls with the service center people and finally another person (Shankar) promised me that he or someone will comy before 7 PM. But no one came for issue resolution and meantime I got SMS on my registered mobile that the "Service request 90449510 got resolved". I am still waiting for my issue to be resolved......

Dear Sir,

I took Dish TV on 18/06/2012 (Viewing Card No. [protected], SAF No.[protected].
I made a payment of Rs.1625, for the equipment and installation.
As a part of an offer by Dish TV, I was given all the channels free for the two months, and later I could choose any available package of my choice.

Just after installation the technician asked me to pay him Rs. 100 to get all
English channels. I refused to pay as he was not ready to give receipt for the
money asked.

Now, just after two days, I see all the English channels like HBO, Star Movies etc, are missing. I spent Rs.37 + Rs. 48 = Rs. 85(2 instances), on phone to
contact customer service, but was told there system is down so they cannot do
anything in this regards. When I requested to cancel the connection and return
the money, as per consumer law. I was told there's no cancellation department,
however before going to police or court I can write an e-mail.
I am really not sure whats going on, if I have been cheated by the reseller or the technician or by Dish TV, but one thing I know I have been deceived.

After a series of mail to Dish TV customer service, I have been told they are happy to cancel my account but they don't refund any money.
As per consumer law I have right to return the goods bought within a weeks time, but these people consider themselves above the law of
the land. They are open to challenge the law and told to do whatever I could to get the money.


Hope, someone would read this mail and will take appropriate steps.

Thanks,
Kumar Maruti Priyadarshi
Cell No. [protected]