DishTV Complaints & Reviews

Hello,

I was a customer of DISH TV my VC no. [protected]. I have call DISH TV to disconnect by service on 7-8 April 2012. However they disconnected by service on 17-Apr-2012. And now not ready to refund my unused amount. I have to disconntinue the service since there was some hardware problem with my settop box which was beyond repair and dishtv was aksing me to buy a new settop box.
Can you please look into this.

Regards,
Deepak

1. I am a subscriber of Dish TV and my Viewing Card (or VC) Number is[protected].

2. I avail INSTANT RECHARGE facility available on the official website of Dish TV India Ltd i.e. DISHTV.IN to recharge my subscription.


3. I recharged my subscription on 19th of August 2012 and forwarded the receipt via email to [protected]@dishtv.in for records and updating my account.

4. On 24 August 2012, I received an email that Dish TV India Ltd has not received any payment under reference. Further, I was advised to send the scanned copy of my original bank statement on which bank name and logo should be mentioned along with Account/Credit/Debit card number. Incidentally, this mail contained VC number which is not in my name. I submitted the required information the same day.

5. On 29 August 2012, my Dish TV subscription was deactivated without assigning any reason or informing me either thru e-mail of on my Mobile Number registered with Dish TV India Pvt. Ltd.

6. On 02 September 2012, Dish TV India Pvt. Ltd. Informed via e-mail that mentioned amount was already transferred to another VC so it can not be transferred once again.

7. In the evening on 01 September 2002, I called Dish TV Customer Care to know the status of my account. I was informed that my account was deactivated still and that I must pay Rs.21/= for activation. When I informed the CCE that I have already paid Rs.200 towards recharge amount on 31/08/2012. I had to recharge again for Rs.560 on 06/09/2012. This in spite of me being informed over phone that system to transfer Rs.560 was under process.

8. I am not very keen on getting a refund of Rs.560, but I am hell-bent on seeking an explanation from Dish TV authorities as how the amount was diverted to other account, why my services were deactivated?

I recharged my dish tv account online through my sbi debit card on 5 th july 2012.Rs 250 was deducted from my account but ac is not yet recharged .I ve been complaining to dish tv customer care since 5th july.They are saying within 24 hr your money ll be refunded in ur ac.but till now it is not done.I am just fed off.They are just cheating with the people.The worst service ever experienced.

respected sir,
i have complaint against dish tv. sir i recharged my dish tv account on 7 sep 2012 with 200 rs through debit card. on my dish tv the fta pack (free to air) was activated but after recharge, dish tv care activated "super family pack" paid pack on my set up box although i didn't request for it. i sent sms to dish tv from my registered mobile no. but they didn't call on this no. then i did email for deactivating this. they didn't reply it. then i called dish tv from my no.-[protected]. i paid nearly 30 rs. from this no. on phone calls, but still the problem was not resolved. then today i called from my no.- [protected]. i charged for it 8.88 rs. now the problem was resolved. but sir i am charged nearly 30 rs. from dish tv for it. hence sir i lost about 70 rs. for the dishtv's fault. hence sir i want u to justice that dishtv will pay me my cost in terms of 70 rs. credit in my dishtv account ,such that the recharge should be considered as 200+70= 270 rs.
i will be very thankful to you sir,
AJAY KUMAR
VC NO.- [protected],
MOB- [protected],
EMAIL ID- [protected]@gmail.com

CARD NO:[protected]
Complaint Nos:
1. 91966559,Dtd.18.7.12
2. 92752790,Dtd.26.7.2012
3. 93615500,Dtd.4.8.12
4. 93922559,Dtd.,6.8.12
5. 94895769,Dtd.16.8.12
6. 95164343,Dtd.18.8.12
7. 96319060,Dtd.29.8.12
8. 96789018,Dtd.4.9.12
And almost every day talk with the people at so called “customer care”.
These complaints were regarding use of their much boasted “recording facility” provided with the HD set top box. I ascertained from the customer care that this set top box supports external hard disk. I tried to use the facility through the set top box that I was using since last year. When it failed, I was suggested by the customer care people that the set top box is faulty and new set top box will be installed at a cost of 800/- plus so called “technician” visit charges :Rs.150/-.
Relying upon the suggestion, I swapped the old set top box with new one some whare around 25.7.2012.This new set top box again did not recognize the external hard disks.I tried 3 external hard disks of 160GB,120 GB and 80 GB capacity but none was supported by the new set topbox.
See this situation in the backdrop of the claim that these HD set top boxes support external hard disks up to 3 TB capacity. Customer care people and the local person Mr. Saket always tried to put forward lame excuses that the hard disk is faulty and not the set top box. Here I may mention that all these HDs were in proper shape, recognized by PCs and laptops as proper data storage devices.
The two technicians who visited to see the problem also failed to understand it apparently because they had no experience or technical competence to resolve these problems.
subscription expired on 5.9.2012.Customer care responded:Ur email will be responded within a "reasonable time".2 days have already lapsed(They claim to solve everything within 24 hours)

It is very much clear from above that:
1. These people are making false claims regarding the capabilities of HD set top box and befooling innocent customers.
2. Their technicians, local team heads/dealer are nothing but irresponsible, inefficient, incompetent and unreliable people. They are not able to handle customer problems.
3. Customer care is totally unhelpful. Taught to repeat the crammed dialogues and behave as if we are talking to robots/recorded voices and not humans.

I had ordered for a recording DVR remote to the DishTV India Ltd. as per their company rule on dated 20th August 2012
the cost of the remote was deducted from my dishtv account they replied me at once that this order would be delivered within 7 working days
the accessory was not delivered to me in that time period
after 7 working days I contacted with them and they booked the complaint and committed to solve it within 24 hrs and again after 24 hrs
the problem was not also solved and again took the complaint and again committed to solve it within next 24 hrs
the order number is DVR4775 and the complaint numbers are 96286893 and 96386147
I didnt receive my DVR remote yet
the company is always committing me to solve it immediately in priority basis but no action is acknowledged yet
for your information my dishtv vc number is [protected]
mobile number is [protected]
email id is [protected]@gmail.com

As discussed and advice by dishtv customer care representative kindly refer my complaint below
I have replace the dishtv setup-box receiver from ordinary to HD setupbox receiver for more clarity.
My old receiver no. is [protected]-2 and the charges are valid upto 16th Aug. 2013.
I have paid the charges Rs. 4990/- on 19th April 2012 and the transaction ID given below.
Tr ID. is ox[protected] _[protected].
Kindly request you to transfer my balance amount to new HD receiver.
My new HD receiver no. is [protected] - 8. and my mobile no. is [protected].

Please do the needful and reply as early as possible.

i have a dish TV HD connection from since june 2011.
I have logged a compliant with Dishtv (ref No 96338030,) on 29th Aug respectively and it’s been over 6days with no resolution.
Every day i call coustmercare and ask about the complaint but no one comes and rectifies it, it is getting frustrating but Dishtv is not bothered about it cauz they have got their money and care a damn about the customer.
dishtv service centre sector 35 cabin no.7 office i have called and said they will send someone but no one ever came, chetan,aditya and manoj and says they will send someone tomorrow but his tomorrow never comes and 2 times i personaly face to face meet and they said your dth box software problem and change free of cost they called swap.but no one comes and swap dth box.
Please can we take some action aginst Dishtv so that other dont face this after paying good amount for hopeless service. They are cheating their customers, new connection is done in a day but once you take it your trapped cauz there is no service
This is most unprofessional company i have seen, if you cannot provide services then pls don’t. I am more than happy to shut my connection with dish and move to another provider if they refund my money.

I have recharged my dishtv with "Super HD Royale" (*Anual payment)* which is highest package available, but in same pack some HD channels are blocked like 1)HD UTV Movies 2)Zee Cinema 3)Trvel XP HD etc etc., i got response against this mail as

"Thank you for writing to DISHTV.
We request you to kindly specify the exact error message (e.g. NO ACCESS, NO SIGNAL, CHECK SMART CARD, etc.), so that needful can be done at the earliest.
Moreover, would like to inform you that Zee Cinema HD is not a part of our base package, in order to view that channel you need to purchase our Zee Cinema HD A-la carte worth Rs 40/- with lock-in period of 30 days so kindly revert so that needful can be done at the earliest.
Incase of any concerns please write to us or call us, we would be glad to be of assistance.
We value your association and assure you of our commitment to serve you with a smile."

As per your response Zee Cinema HD,Travel XP HD, UTV Action HD is not part of our base pack, then what is the use of taking higher value pack(as i have taken the highest value package available in the list i.e Super Royal Pack)

If DishTV asking me to pay more amount for HD channels then simply they are fooling the subscibers. Even he had opted for Highre value package.

Regards,
Sachin Patil

I have dish TV connection for the last 8-10 years. and the VC number is VC [protected]. From 18th July the DTH service has been deactivated just after I have renewed my subcription. The next reneawal date was 4th Ocober. after several compliants on person came and installed another VC and now they are saying you have not paid for your new connection. I have requested DishTv seveal times to refund my money. Instead they write several mails with out renewing my connection. They are liable and resoponsible legal actions initiated by me. You must refund my renewal fees paid and cost of set top box rubbed on me.

sir i have a connection of dish tv vc no-[protected] but dish tv give me a wrong information about my dish tv recharge eg- my recharge date id 12/08/2012 then dish tv gives me my next recharge date 17/08/2012 so sir plz help me i am very tired about this wrong information

RESPECTED SIR
i'am alwyn d'silva i had bought a new dishtv connection on 28 july 2012. at the time of purchase i was promised one month free of the top package which consist of all da channels including the HD channels but three days of the connection zee cinemaHD has been removed and i have been told that zee cinemaHD is no longer a part of any package and if i want the channel i will have to pay seperate on al carte basis. i feel this is cheating

thank you
ALWYN D'SILVA

We have a Dish TV HD connection with subscription to Super Royale HD Pack , we have paid the money for the pack @ Rs 550 per month in advance till Jan 2013, Dish TV has recently (from June 21) unilaterally withdrawn 3 HD channels namely Zee Studio HD , Zee Cinema HD and Travel XP HD from the pack. When we wrote to the customer care at Dish TV they responded that since the cost of the channels had gone up they had withdrawn the channels from the pack and if we wish to continue to view them we had to pay Rs 100 PM extra and further responded to state that this had been done on basis of discrete Dish TV policy. When I continued to follow up with them restoring the channels I got response that my concern has been forwarded to concerned department (god only knows which department in dish tv is the concerned department for my concern) after repeated attempts to get response of the so called concerned department from the customer care i get a the same response from where we had started that the cost of channels has gone up .......... , then i asked for refund of propotionate cost of the channels when they were part of the Super Royale Pack for which money has already been paid , to this we got a response that we cannot get refund and that the channels had been removed from the pack as per company norms

In my opinion when we paid for the Super Royal Pack in advance with listed channels and Dish Tv accepted the money , it should be binding on Dish Tv to honour their part of the agreement.

Dear Sir,

I am explaining the kind of service I am receiving from DishTV. My STB was stopped functioning almost 20 days ago and I registered a complaint with DishTV. They have replaced the STB with another not functioning STB. When I questioned them why it is not functioning even after replacing, they said, "I need to wait for 2 hours for updation". I waited for 24 hours but yet I did not receive any service. I called the customer care again but nobody answers the call. I SMSed them for service. I tried many ways reaching them but to no avail. I finally got hold of an agent through online chat and then I registered another complaint. Next day executives arrived at my home and replaced it with another not functioning STB. Moreover they have replaced with a STB whose power cable ws cut and resulted in electric shock to one of my family members. I tried contacting them again several times but to no avail. After several attempts, I could register another complaint and they have replaced my STB with a brand new STB. Then they failed to pair the STB with VC card. When I contacted local dealer, they said incorrect STB and VC are paired and they advised me to register a complaint with DishTV to get it corrected. I have been going through this process of registering a complaint with DishTV. They have been deaf to me for the complaints I registered with them. They have not shown any interest in providing the services as they showed interest in collectng money from me. I am registering complaint hoping that atleast they provide the services now.


Regrads
Gopi
[protected]

We annot see the Lord Budhha Channel TV (Nagpur), request to tv channel that please add this on board and let peoples see the same.
Kindly let us know if you need any other details on this if required.
If an extra money needed to add this request then please chargge the same to watcher.

Thanks & Regards,
Gaurav

DEAR DISH TV..
I AM A OLD CUSTOMER OF DISH TV AND I AM USING DISH TV SINCE 4 YEARS. MY VC NO- [protected]. 10 DAYS BACK I REQUESTED YOUR CALL CENTER TO UPGRADE MY 'SD' TO 'HD'. TWO TIME YOUR EXECUTIVE NOTTED THE COMPLAIN AND TOLD OUR EXECUTIVE WILL CONTACT YOU. BUT NO BODY CONTACTED ME. EVEN I SEND THE SMS 'GOHDR' FROM MY REGISTERD MOBILE NUMBER BUT I GOT THE SERVICE REPLY ' SERVICE DENIED'. EVEN I MAILED TO YOUR NODAL AND THEY CALLED ONCE AND TOLD OUR HO THEY WILL CONTACT YOU. TILL NOW NO CALL OR COMMUNICATION FROM YOUR END. NOW TELL ME WHAT TO DO. IF YOU ARE THINKING THAT YOU ARE THE ONLY PLAYER IN 'HD' THEN ITS OK. I HAVE ALREADY DECIDED TO TAKE 'HD' FROM OTHER SERVICE PROVIDER. IF THIS KIND OF RESPONSE YOU HAVE TOWARDS YOUR OLD CUSTOMER THEN I WILL REQUEST THE NEW CUSTOMER TO THINK TWICE BEFORE TAKING DISH TV.

Dear All
I have purchased one dish TV connection through online payment on 09/07/2012. Before payment when I ask the customer care service about the installation time they informed me that it will take only 24 hrs. But after successful payment i use to telephone them about the installation and they said it will take 3 working days. But after complaint to different persons, and mailing to different addresses today only i.e. 21/07/2012 at 3:00pm it is installed successfully. During this long period of follow-up i spent more than RS. 500.00 for the follow up of installation. The concerned NODAL OFFICER Mr. Anindya Bose and the ASE Mr. Moni Konwar were really very lazy to resolve my problem. They were running away from my problem. Even dish TV customer care service also not very efficient to resolve my problem and also they were regretting me to have register a complaint against Mr. Bose and Mr. Moni Konwar.
The entire system is a chaos one to serve the people from North East India. Again i like to say that DISH TV ON WHEEL IS a flop show of dish tv India ltd. It is simply an advertise to make people fool and to face problems only.

Ghanashyam Deka
Token No: 110998
First Complaint: 91606675
2nd Complaint: 92172586
3rd Complaint: 92216609
4th Complaint: 92222235

dear sir
my name is midhun my shop name yen key sons i am oxygen retailer my id no 48702541

my proble is my recharge number is wrong. wrong number is [protected] / my orginal number is [protected] transactin id[protected] date 18/7/2012 rs 500 plse refund
my phone number is [protected]

In 2006 I took DishTV connection, A sum of Rs. 1590/- was refundable anytime after 3 years on returning digital decoder. I have deposited my decoder in March '11 and till date I have not received my refund. Every time I query about it they say it is under process. I also came to know that there are many customers like me who haven't received their refund. It is pretty strange that company like Dish TV takes processing time of 2 years for simple refund. Infact they are simply cheating their customers.

I bought TrueHD from DishTV after talking to their customer representative couple of times. I wanted Tata Sky kind of recording feature where I can record one channel and watch another one at the same time. All the times representative confirmed that you can watch one channel and record another one at the same time.

When they installed TrueHD I realized the problem that I can record the channel which I'm watching which is not useful at all. I notified them in an email and they did not reply back immediately. I asked again and then they said it is not possible to record one channel and watch another channel at the same time.

I should get refund of all the charges as they have cheated by giving wrong information to sell high end services.

I hope I will get justice.

My VC # [protected]

Thanks,
kulvinder singh
[protected]