DishTV Complaints & Reviews

I have a DishTV Digital set top box(True HD+) with high def output capability over HDMI. I have been using this for over 6 months now. There have been small and medium sized issues with the set top box, but the customer service overall has been good so far. However, slowly I am seeing how greedy the company is. I had purchased a high def pack costing about 550p.m. for HD plus non HD channels. At the time of purchase, the sales agents told me this pack contains all the channels. Recently, the company has started changing its base pack without any intimation to the customer whatsoever. Since the main reason for going with this channel pack was HD channels and since this pack had all the HD channels, I went for this. Now the package has started changing and the company is asking customers to purchase add-on packs in order to get the same channels which were part of base package before. This is cheating! First there is no information given to the customers for change and then when we find this out on our own and call customer care people try to sell even more channels to me saying if you buy an add-on pack, we would give additional channels for free. The point is, the very same channels were part of the base package before.
Am I the only person having this issue or other people are also troubled with this ?

I have taken Dish Tv True connection in June 2012 for the channels as elaborated in World HD Package @ Rs.385/- per month, but now they have excluded the most important channel Zee Cinema from World HD Package and are asking for purchase of Ala-Cart-pack which is Rs100 per month extra to get included the above excluded channel Zee cinema.

As such now DTH Dish Tv HD pack for which includes only 5 Hindi channels is minimum Rs.385/- monthly charges + Rs.100/- for inclusion of Zee Cinema & some English channels = Rs.485/- per month.

Since I have taken HD connection under the influence that I would have to pay only Rs.385/- per month for the channels as elaborated in World HD package. Because of sudden withdrawal of channels is against fair business practices. Zee Cinema was part of HD World Package at the time of getting Dish Tv True connection so Rs.100/- per month should not be charged from me, otherwise my HD connection should be converted into SD connection under Silver package.

Recently just this month (June 2012) at the time of installation ‘Zee Cinema’ & ‘Travel XP’ were part of Dishtv HD connection World Package, but now they have excluded these channels from broadcasting to the HD Package subscribers and are demanding Rs.100/- per month extra for viewing it as HD channel other than Rs.385/- per month for the cheapest World Package. There are a few channels to view to Hindi speaking families in HD packages, ‘Zee Cinema’ is one of them. After excluding this HD channel only Zee HD (entertainment channel ) & Sony HD remains to be viewed in HD other than English channels except UTV Stars (music channel) & M-Tunes (music channel) in Hindi at the cost of Rs.385/- per month. So to say only 4 channels are available for Hindi speaking families at the cost of Rs.385/- per month. It is very unfair business by Dishtv India Ltd. Once they offer channels and then exclude them from package and ask for extra payment. This is against fair business practices. Once you have taken HD connection, they donot convert it in SD channel package, as such subscriber is compelled to subscribe for HD channels on payment of minimum Rs.385/- per month.

We have given request for reinstallation on 01 June 12, today 16th no body visited. Saying that cable operators issue here, so we have to arrange the technician. So, i have following up for the last 15 days. Now, I asked them to repay Rs.2500 as penalty/charges for delay/inefficiency so that I can go for alternate service provider. Plz do the needful at the earliest. My no [protected], email: [protected]@gmail.com

i booked a DTH connection on 10 jun 12. i did not install the same till on 16 Junv12. i paid the amount 1090/- from my credit card. the mechant claim for the same vide transaction id no 010596. but the DTH customercare told me that payment was received their end. i mailed the statement of hdfc bank credit card they did not reply me after 06 days already pass as they promise that within 24 hours they will mailed. please take up the matter

Dear Team,

i have two Dish tv connection i have logged call at dish tv customer care 6th june 12 but they are not resolving that problem, problem is showing in mt screen "Recharge your dish tv or call customer care", at my child connection but my recharge date is 15th june 12 but its customer care executive not able to help me so that i will send a mail to diactivate my child connection and transfer my child connection fund's those are not running because they are not able to resolve my problem, so that dish tv customer care saying dish tv had change our polices so that they didn't transfer my fund in my parent connection. kindly resolve my problem.

Ajay Sharma

dish tv STB no [protected](parent connection)
[protected](child connection) terminated
[protected]
mail id - [protected]@hotmail.com

Dear All

I am an existing customer of dishtv. then i purchased another one new connection from dishtv through online. at the time of purchasing as per the consultation with customer care service it seems to be installed within 24 hours. so i had made the payments. after successful transaction i receieved a massage that it will take 3-5 bussiness days due to remote location (AIZAWL is the Address). but till date i have not got the installation already after one week. by complaining and consulting and after hot arguments somehow i have receieved the materials only. but the installation still it is a dream for me and my family.
DISH TV MAKING FRAUDE WITH ME. also they are lying in all the moments with some false commitment from their end. i donot know why they are saying themselve as the INDIA's NO 1 and how they become ASIA's LARGEST NETWORK....

BOOKING REF:
Token no: 104348
date of booking: 05/06/2012
time: 08:30 am

complaint lodged on 11/06/2012 at 10:00 pm

Dear Sir,
I am the customer of DISH TV since long. MY name is Dinesh Sharma and my
VC
number is [protected]. I would like to draw you kind attention is that DISH TV is misleading
the
customer and getting huge amount by charging subscription for HD chls.
DISH TV is broadcasting HD chls from Chl number 1 to 99 as HD chls.
Dishtv
just put HD word in the chl EPG list, the broadcast is simply SD.
Only few following chls are HD chls from the list of Chls from 1 to 100.
The list of HD chls is
1. colours
2. Sony which was in SD till this month now from this month it is HDd
3. Travel XP
4. Discovery World
5.Net GEO
6. Net GEO Wild
7. NGC Adventure
8. CNBC Prime
9. Sony SIX and
10. M Tune
Dish TV claim in thier promo that they provide more than 45 HD chls and
according to that they charge subscription from the customers. I am
sorry
to say that even the chls being broadcasting by Z TV such as Z TV,Z
Cinema,Z Prime, Z classics and other under bran name Zee are SD and they
are charging for HD.
Respected sir,Pl look in the matter and save the customer for being
cheating by DISHTV.
They provide only 10 (Ten) chls as HD and charging for more than 45
Chls.
Also i would like to draw your kind attention that, they are charging Rs
560 /pm for 40 + HD and 275 + SD chl.
Till 4th June LIFE OK was the part of SUPER HD Royal pck and suddenly
without offering any other chls , they removed LIFE OK and put this chl
under ala-carte,they neither reduced price of the pack nor offered
others
chl,means keeping same price of the pack the added burden on the
customer
to purchase ala-carte for LIFE OK----One more cheating.
In past also they dis same thing when India was playing in India and
only
NEO was broadcasting Live, they removed the NEO pack from Royal HD pack
w/o
offering for neither price cut nor replacing NEO pack with other.
Sir, pl look in the matter and pl prevent the right of the customer.
Waiting quick response pl.....................

D/Sir,
I am a consumer of DISH TV , according to offer for which I have received sms to my registered mobile bearing no [protected] that if i will recharge by rs 700, i will get one month extra as bonus and i have recharged on 30 or 31 May, 2012 but did not get one month extra, when i confirmed to customer service they informed me that i have only rs 35 and i have got a sms on 02/06/2012 from DISH TV to my mobile [protected] as "Dear subscriber, Congratulations! Your dishtv recharge entitles you to a discount voucher fr om GoIBIBO worth Rs. 1500. Voucher details will be sent shortly. TnC" but i did not get voucher details yet for this purpose customer care of dishtv, they informed me that it will be sent very soon but they didnot sent upto date,
My complain is that why they are making fool of the public? if they will not satify me i and all my relative/friends will disconnect dishtv and get other coy.

Yours sincerely,
Dr.Riyazuddin
[protected]/[protected]
Email; [protected]@yahoo.co.in
my dishtv consumer no. [protected]

Sir,
I had ordered new dish tv HD connection online (order no:120524-xt44) on 24th may 2012 from www.digitalgalleryindia.com since then I have not got connection nether have got any details about new connection from the company…..I had ordered online so that I can get quick connection .And paid the money online through my icici bank
I have already mailed the details but here is no response from their side nor do their customer care executives receive the calls and I am attaching my transaction details also.so please do the needful as soon as possible..
Date: Thu, 24 May 2012 12:29:03 -0600
To: [protected]@hotmail.com
Subject: Successful Online Payment Transaction Details for Order No: 120524-XT44 @ www.digitalgalleryindia.com
From: [protected]@digitalgalleryindia.com
Transaction Details
(Take a print out or save this for future reference)
Digital Gallery India.

Email : [protected]@digitalgalleryindia.com
TRANSACTION DETAILS
Order No : 120524-XT44
Payment Order Date : [protected]:58:59
Payment Transaction Reference ID : 41883986
Transaction Message : Successful 0300
Bank Code : ICICI Bank
Total Amount : 2690.


PAYEE INFORMATION
Payee Name : ANUP GEORGE
Email : [protected]@hotmail.com
IP Address :


Any error in the above, you are requested to email us at [protected]@digitalgallery.in . Please note Orders once placed cannot be cancelled. To read our Terms & Conditions Click Here.

Dear Customer,

Thank you for your purchase. Here you can find a Order's summary.

Below you can find the list of the ordered products, the billing information and the instructions about the shipping and the payment you have chosen.



Order number: 120524-XT44




Invoice Address/Shipping address



First Name:

P.V



Last name:

GEORGE



Address:

PANDARAKALAM (H),ATHIRAMPUZHA(P.O)



Landmark:




City:

KOTTAYAM



ZIP Code:

686562



State:

KERALA



Country:

INDIA



Telephone:




Mobile Phone:

[protected]



DTH Subscriber Id/VC No./Mobile No/DataCard Number /To Recharge:




Notes:




Email address:

[protected]@hotmail.com









Product list



Name

Quantity

Price

Subtotal



Dish TV HD DVR Connection-2690
Dish TV HD DVR STB Starter kit 1774 + RCV 925 & Get 1 Months Super HD Royale Pack + 4GB Pen Drive Free

1

2690.00Rs

2690.00Rs



Total VAT included

2690.00Rs









Payment







Credit Card / Debit Card


Net Banking


Cash Card





























































































Shipping


Please contact us if you need further information.

Best Regards,

Sales Staff
Digital Gallery India
www.digitalgalleryindia.com
[protected]@digitalgallery.in
[protected]



Regards,
Anup George
Panadarakalam(H),Athirampuzha(p.o)
Kottayam,kerala.India Pin686562
Mobile: [protected]

Dear Sir i Am J Mohan kumar From Chennai Yesterday i am Buy Online Dishtv Connection Token No 104885 i am not getting dth connection still right now thank you regards j mohan kumar
Date:-Jun 7 2012 9:01PM

Dear J MOHAN KUMAR ,

Congratulations on choosing dishtv, India’s No. 1 DTH service provider. We welcome you to our family.
We wish to inform you that we had received the online payment of Rs.1090 for1 nos. dishtv new connections.

We will deliver the product within 24 hour at the following address:

Delivery Add:
NO 13 K R K STREET POONAMALLEE NO 13 K R K STREET POONAMALLEE ,CHENNAI


Your token number is 104885 Please save this unique token No:104885 for future reference regarding this transaction.
Your installation will be carried out by M/S D S TRADING COMPANY (SF) ,phone [protected]
In case of any query or any information please feel free to call our 24x7 customer care service number[protected]Customer care No.)

Regards,
Dishtv India Limited

Date Narration Chq./Ref.No. Value Dt Withdrawal Amt. Deposit Amt. Closing Balance

26/03/12 POS [protected] Online Recharge 0879300 26/03/12 1,090.00 5,428.09



this the transaction happens while ordering for online dish tv connection but in between transaction got failed.after then i didn't received back the mony deducted.Please let me know the issue.

My DISHTV complaint number is 88336916, first/old vc no [protected], second/new vc no [protected].
it was a simple request to convert my second connection to multi connection. ideally it should have been on 24 th may12 after completion of the free period of my second connection, but due to reasons unknown it did not happen. few complaints n several phone calls later address verification was completed which was advised to be a must for the said multi connection conversion. I paid the required fee for that on 4th june, i was assured that now my new connection will be converted to multiconnection. i could not believe that today on 7th june12 my new connection was again blocked.. after speaking to CS i was once again assured that myproblem will be resolved within 24hrs. it was strange that within few hrs of registering the complaint i received a sms stating that problem has been resolved.. i again called customer service n had to narrate them the entire story from scratch! i was told to resend my new connection application form n add verification receipt... Somehow i have failed to understand this delay in resolving the above matter and really disappointed in the way it has been handled. akshay trivedi, EMAIL [protected]@yahoo.com

i had purchased dishtv in may 2011. it worked fine till yesterday and today its not working. when i call the customer service they say that the technician will visit my house and i have to pay charges. the warranty was for one year and as soon as the warranty expired the set top box died. this is a scam run by dishtv to take money out of customers. i think this is totally unacceptable. please help me. how do i file a case against dishtv?

We have changed our old Dishtv connection (VC NO [protected]) set top box to HDMI Connection (VC NO [protected]) the connection is in my dads name Rauf Haji .... from Meltek Infosystem pvt ltd midc Kharadi Pune.
Issues -
We paid INR 2915, Meltek employee promised us 3 months free connection and will refund INR 600 to our dishtv account of which more 2 months free i.e total period of five months from 11 may 2012 to 11 Oct 2010 we dont need to recharge our account .
- Now we are getting message to recharge by 23 Jul 2012.
- Also since 28th May there is no transmission relay. Our TV is showing message, NO SIGNAL.
- When contacted the Meltek customer care, calls were forwarded to 12 people without any result, the call duration was 45 mins. They are not answering any query. This is pathetic from DishTV.

Our job card no 15059 at Meltek Infosystem Pvt. Ltd. MIC Kharadi, Pune contact no[protected]/17.

I Rakesh Sharma ( VC No. [protected])have lodged complaint with customercare of DishTV @ [protected] that most of the channels are not available. The executive asked me to explain the details and I checked as per his instructions, and told that out of 15 TP only 3 are giving green indication and rest 12 are red. He said you need allignment ( complaint No. 87448875 dated 21 May'12). He said it is within warranty, no charges to be paid to DishTv representative and within 24 hrs , the reported issue will be resolved.

Mr Sunil from Mobile No. [protected] called me and asked that I will be charged with Rs 200//, I refused since I was told by customer care executive that it will be free of cost. Nobody turned up.

Again I called customer care on 23 May'12 and lodged complaint vide 87586826, told him the above story, he said within 24 hrs, issue will be resolved.

Again I called customercare on 25 May'12 , but to no avail.

28 May'12, I have sent email escalation, no avail.
Today on 29 May'12, I again called customer care, spoken to Ms Roshni, who is senior person, told her whole story. I got a call from Mr Sunil whose contact No is mentioned above, he is again asking for Rs 200//. I refused.

Need your intervention please to relieve me from this harassment.

Best regards,
Rakesh

sir
my name gaurav
main apke pass 2 barr complain kar raha hu , mery complain ye hai ki pahele to news 24 nahi aa raha tha , or ab 9xm nahi aa raha hai .jis no, per 9xm tha wo channel hi nahi hain,mai kahu jau , or company me phone karta hu to wo kabhi l.n.b. badal wane ko boltey hai . or uska price 475 rs, batate hain , ya to ye channel chalaye , ya phir main inki service hi band karva du...pls help me ,, sir jish channel per single nahi hotey , wo channel apney aap band ho jata hai . uski jagah per wo number hi nahi rahata hain , jish no per wo channel hota hai..

Sir,
This is to bring in your concern that I Jaspal singh Gandhi, had purchased a Dish TV from your Dealer at Jamshedpur. He told me that today is HD day and company had given offer to new customer of free HD channels for 1 month, I enquired him that what would be the minimum pack that I would recharge of, he replied that I can recharge with minimum RS 180 Pack, so after that i purchased the set top box.
But yesterday I went to recharge with the RS 180 Pack, the Dealer says that Rs 180 pack would not be recharged in my set top box , the minimum recharge would be of RS 375.
This is really a cheating to sell the products, it do not suits the standards of India’s no 1 DTH service provider. Kindly take this matter seriously, and try to resolve the issue, as this is clearly a case of fraud. Waiting for an early and positive reply.

Thanks

Jaspal Singh Gandhi
ID no.: [protected]
Ph. No: [protected]
[protected]

Jamshedpur

mai pichale 4 salo se dish tv ka customer hu aur dish tv ka SD connection istemal kar raha hu abhi kuch din pahle maine Plazma tv kharida aur apne set top box to upgrade karne ke lie bola to 3 se 4 din ke baad jab maine pucha to mujhe bataya gaya ki mai HD me upgrade karne ke lie eligible nahi hu fhir maine dish tv ke customer care me mail kia aur dusre hi din mere yaha 04/05/2012 ko HD set top box 1240 Rs. me lag gaya aur bola gaya ki galti se kharab box aa gaya hai kal naya box lagega tab aap ka dish chalu ho payga aur next morning ke bol kar chala gaya lekin vo laur kar dusre din shaam ko aaya aur dusra box laga dia aur kaha gaya ki aaj half n hr. me chalu ho jayga lekin vo 06/05/2012 tak bhi chalu na ho paya mai pure din me jitni baar bhi call karta tha mujhe bola jata tha ki "sir sirf 15 min. do chalu ho jayega lekin pure din nikal gaya 07/05/2012 ko subha maine fhir se ek mail aur call kari to mujhe bola gaya ki aap ka ye box bhi kharab hai naya lagega aur 15 se 20 min. me chalu ho jayega aur fhir se naya box shaam ko 4 pm ko laga kar bola gaya ki abhi chalu ho jayega lekin raat 10 pm tak nahi chalu hua aur mera call uthana bhi band kar dia gaya customer care me bhi kafhi intzaar ke baad meri call connect ki jati hai aur baad me meri baat puri hue bina hai cut kar di jaati hai dish tv ki call me service par sms karne par bhi koi call back nahi aati hai mai to pareshan ho gaya hu

i have received the call from [protected] on 26/4/2012 at 7:30 A.M.He told me that he is calling from Dish tv Singapore and my number is selected for 25 lac prize gave me number [protected] for further details and for collecting the cash.He told me that my coupon number is 1015.But i have doubt on them as the are speaking Hindi from Singapore so i searched about this on net and i find out that this fake call from Pakistan.
Be aware of this type of calls.