DishTV Complaints & Reviews

Dish TV — Channels Not coming after payment

I Pranlal Bhagwanji Maru VC No. [protected] have been complaining since 15 th April, my compliant numbers are 57396086, 57442354, 57450585, 57455689, 57466519, 57485655, for which no action has taken till now, we are getting message on the TV " Recharge your dish tv to avail services" my recharge expires on 5 th of May, 2011.

All my signals on the set top box are more than 70%, I have taken my Set Top Box to dealer on 16 th of April,2011, there also same message "Recharge your dish tv to avail services" coming , I have lost up to 70 Rs, on phone calls for complaints and four days premium without watching the TV, Please advice what I need to do in order to get your services at earliest.

Best Regards

Pranlal Bhagwanji Maru
[protected]
[protected]@yahoo.com

at about 6 pm i got a message on my cell phone saying my complain is resolved but this not true ... i am facing the same problem after changing my set top box ... i want serious action to be taken as this is the 4th day after innumerable complains ... the problem has not been solved ... your promise of sending a technician has not been kept.. is this how you treat a Senior citizen who is 84 years old and has only entertain in life through television ??? this was not expected from your company ..

DishTV — Channels Not Coming

I have upgraded the DishTv service from SD to HD and assured was the service of all channels will be coming on the same day. Payments are collected in Cash. But after 3 days there is no service I have made several calls to the dealer & DISHTV but no service. It is cheating the consumer directly.

dear sir
i am recharge the dish tv in 1oct in 125 rupee .
its not working today. what a bad servise. my mob no [protected].
plz sir what the reasons behind it.

I will give you the email id of Dishtv Customer care, just mail your concern their for quick resolution of your complaint along with your complete details like VC No, address and contact number.

Email id; [protected]@dishtv.in

I brought dish tv rayachoty kadapa district, AP. now its working in piler, chittoor district, AP. On 24.07.10 my father inlaw paid Rs.750 and got recharge coupon. He is not well aware about the recharge. retail shop owner scratched the card and recharged. shop owner told that it is pay 6 and get 7 offer card. He given scratched card also. But they disconnected for 5 months only. Now when we ask him, he is not giving proper answer. simply escaping. Now what to do? Please do justice.

DISH TV Smart card No. [protected]-3
scratch card s[protected]

Yarram reddy, Tirupati.

I RECHARGE SONY MAX TODAY, BUT THE CHANEL NOT COMING

today recharge sonymax, but the chanel not coming

my dishtv complint is solved thanks.
regard
sajal chabri

DishTV — not resolving complaints

i own a settop box dth of dishtv since january 2008.since last month i am facing this problem of alignment.complaint for the same was registered on 23 september but nobody solved the problem so far many a requests have been taken but nobody turns up.financail implication of 445 on payment towars dishtv and 500 on contacting customer care

I will give you the email id of Dishtv Customer Care, Just Mail your concern their for quick resolution of your complaint along with your complete details Like VC No, Address and contact Number.

Email Id: [protected]@dishtv.in

After installation and activation i am not able to see any extra channel except free to air.20 days have been passed i am keep calling local dealer regarding the issue and they r just in trend to say "pls put ur set on for 24 hrs then u will got all the chaanel " but its all in vain.same response i have got from customer care which usually keep on circulating call to one person to another .Its very harsing that more than the cost of pakage i am spending in calling these customer carelocal dealer.Th service is very pathetic if compay can not provide support to their product then they should not be lauched in market.

MY VC Number is [protected]

COMPLAINT#1
I called DISH tv customer care few days back(last Saturday) & got my e-mail registered so that i log in your website. It was supposed to be registered within 24 hours but it is almost 120 hours & my e-mail has not been registered.

COMPLAINT#2
I paid one months subscription(300) through easy bill on MONDAY & till date my dish tv connection has not been restored.
My wife in last two days has launched this complaint twice.

I am a regretfull customer & waiting for TATA SKY to offer an exchange scheeme so that i dump my dish tv services & get TATA SKY instead.

LET me put this as blog on some website so that others do not do the same mistake

Hi,

I raised one complain for Signal Problem to their customer service. They claim that within 48 hours it will be resolved. Now it's more than 60 hours and i did not get any call from them. I used to call them daily 3-4 times but no response. My complain no is :13475565, i raised it on 27th May morning at 9 AM. Today its is 29th and time is 9 pm. I just talked to customer service and i'm shocked to hear that this complain was resolved and a new one got created and that will be take another 24 hours. Their service is pathetic and they dont care about consumer. If they cant provide service then they should atleast return their money. They are causing mental agony to consumer. I dont know to whom i should contact to get my money back. I'm so annoyed that i dont want their service and dont recommend anyone to go for Dish Tv service.

Thanks

Unfortunately, I am a DISH TV subscriber. I purchased dish tv in big bazar scheme of Rs. 999. I have been regularly paying the monthly subscription before due date but since installation this system never worked and I never viewed any channel for which I had subscribed.

We have lodged various complaints and after rigorous follow up dish tv mechanic had come to set things right but till date they are not successful.

Yesterday some gentleman called up and assured to visit our residence by 3.00 p.m. but he never turned up. He only kept us waiting at home.

I request DISH TV management to personally look into my problem. They can come and have on the spot check of the working of their system.

Since last three days I am not able to view any channel whereas I have already paid the subscription for 6 months.

I once again request DISH TV people to set the things right otherwise I have no other option but to approach consumer court for redressal of my problem.

Regards.

Sanjay Ganjoo

I am connected with DISH TV for a long period of time.

My last payment was of Rs 400 via credit card from my BSNL no[protected] and immediately after the payment i call the customer care to activate SILVER PACK on my VC no and 2 A LA CARTE worth Rs 40 which were free with my payment.

Despite of my phone call they activated Platinum Pack without my consent.

Again i call up customer care that they activated wrong package, they replied we will correct it in few hours.
Somehow the deduct Rs 40 and changed my plan.

I want to know for what my Rs 40 payment is deducted when i requested for SILVER PACK.
Further they are saying no free A LA CARTE this time.

Is this my reward for the attachment with DISH TV for such a long time.
Kindly Deactivate my dish tv service right after my due date as there is no listening even after my so many phone calls. I do not want to continue with such pathetic service.

You can listen my recording of phone calls right after my last payment to know the truth.

VC No: [protected] & VC No: [protected]

This is with reference to the complaint I logged on 06/06/2009 having reference number 26004046. My complaint was that my set top box is not functioning and does not turn on. This complaint was attended on 23/08/2009 that too after repeat calls to the highly inefficient customer service department.

This is just one of the problems I am highlighting and the list is endless and I believe the problems will end only when I throw the Dish TV Boxes out of my house. I wonder if there is any Dish TV subscriber who is even marginally satisfied.

This is highly unprofessional on Dish TV’s part as ever since I have bought Dish TV it is not a feeling on leisure and enjoying the product but rather it has been a torture, harassment, financial loss. I have been spending more than my Dish TV subscription fee on my phone bill just to call customer care of Dish TV and have been made to wait for more that 1-2 hours just to get in touch with your customer care which is no care at all and rather Customer SCARE Centre. I have all the records in this regard. All this unpleasant experience really urges me to say that so called India’s no.1 DTH service is really pathetic and not only service the product itself is pathetic. I have no choice but to stick with Dish TV as I have made my payments in advance which is denied as refund to me if I wish to discontinue with Dish TV. My elderly parents who are senior citizens have no source of entertainment as this so called entertainment gadget of yours has become a pain in their life and in no way has performed as a mode of entertainment for them but mental torture as all the time they are busy calling you in hope of good. Every time there is a weather change they have to pay money in order to re-align the dish. So actually it’s their fault when it’s raining, when it’s windy, when the sun comes out, when the moon shines.

I would term this unprofessional attitude of Dish TV as criminal, cheating and fraud.

All this frustration caused due to your acts has forced me & my family not to recommend your product to any one and anyone who get a chance to see this complaint (which I will be postings on various sites and other modes) it is my request that please don't even let a thought of Dish TV come to your mind if your need peace in your life.

I will give you the email id of Dishtv Customer care, Just mail your concern their for quick resolution of your complaint along with your VC No, Address and contact Number.

Email id: [protected]@dishtv.in

Dear Sir,

Let me start with my pain points:

1. I am a customer of Dish TV and exploited one.
2. Till you system works, its great but any extraordinary requriement/request is a pain. e.g ordering MOD
3. You technical service is "Horrible", "Pathetic " in all sense.
4. You customer care team, has only pre-prescribed statements to answer to customer and even some time don't know how to talk.
5. When they transfer their call to their seniors, seniors behave in funny manner...they pick up phone and say that they are not able to hear properly. this happened multiple times and happened today on 24.10.2009 at 3.35 PM when i called for an outstanding complaint (due since 10.Oct 2009). He (Sriram) pretended that that they are not able to hear while the first person (Manish) who received the call had clear communication.


I have this connection since May 2008. Whenever i have to call your customer care number [protected], it has been extremely horrible experience. Whenever i ordered Movie on Demand (MOD) it gets affected after 24 Hrs.

Recently i paid subscription for one year (valid till Oct 2010- biggest mistake ) and every day-
1. I switch on my TV i have to read the message "renew your subscription to avail the service" for few minutes and then it goes off, of its own.
2. Dish TV BOX behave erratically some times, it shows messge that check your VC card.
3. Some time TV has no signal from DISH TV Box.

I have complaint for this on 10 Oct 2009, repeated on 14/15 Oct 2009 as no one could attend this complaint. Later on i again complaint on 16th/17th/18th and 19th Oct 2009 as no one turned up. I have to live with the POOR performance of DISH TV. Every time i called i was asked to do some drills like switch on /off set top box, remove cable, insert cable and remove/insert card. but problem could not be solved. Once a suggestion was given to do all these things every day (funny technical advise).

Later on 21st Oct 2009, a guy came home and he had some other drill to do i.e. check signal...and he did some thing and went off. I got sms that complaint is resolved. However to my expectation, it was no change.

I complaint again on 22nd Oct 2009, 23.oct 2009 was told that after doing all above drills that technician will visit within 6 working hours. (However defination of working hours is not known to any one). Today (24.Oct 2009), i got an SMS that mr. Mayur will visit me at 12.00 PM on 24.10.2009 and a number was given. After waiting for hours i called on the number given in SMS and was told that the complaint is there, but technician will not come for next two days and was also told that such SMS'es are usual.

It took 12 days for Dish TV to send a technician who could not solve problem...what a customer service.

when i call the Dish TV customer care , i was told that technician wll visit me within 6 hours from 9.30 AM. The person on customer care was not even aware that 6 hours have passed by (as i called at 3.33 PM).. on my query to confirm till when the working hours will last the person has no answer, he even mentioned that technical department can only confirm and he has no clue. Then he transeferred this call to his senior (Mr. Shriram), who pretended that voice is not clear and tried to handup the phone..

I am fed up of calling this customer care of DishTV as they have standard answers:

1. Aapko batana chaunga.
2. Set of drills as mentioned above.
3. No specific commitment and confidence in resolution.

To summarize, i am fed up of PATHETIC Service of DISH TV...and request you to please let me know, when this problem can be solved. I am going to again call today at 8.30 PM, if technician does not come. But i am sure that my problem will not be resolved.

Suggestion to reader's don't take DISH TV


Hussain Zaidi
VC number: [protected]

I will give you the email id of Dishtv Customer Care, Just mail your concern their for quick resolution of your complaint along with your complete details like VC No, Address and conatct Number.

Email Id: [protected]@dishtv.in

I decided to take an additional connection to my existing dishtv connectio, I informed this to the person who called me after I sent "call me" message to 57575 on 15th October. Those people came and installed a new connection instead of added on connectionon 16th October 2010. When the service engineers came for installation then also I kept on telling them i don't want a new connection I just want a child connection. They said ya ya it is a child connection only and you will receive all the channels that you see on the parent connection. But on 20th October I realised I can't see all the channels in my new connection and I again called up the customer care no. and they said its a new connection not a child.whne I recharged my new connection then they charge 100 /- extr for having HD connection which they never mentioned as mandatory before taking the connection.
The agent detail :
Mobile No.- 0 - [protected]/94
M/S - Shiva Shakthi Associates
Phone No.[protected]
I rasied so manu complain and even sent mail to customercare/escalation ..but all gave me some [protected]@#$#.
till now I have 3 complain registered and still unsolved no. as 47962027, 47515962, 47445758.
and now they are telling me to take another connection as child connection..they are just here for cheating customer and making money

My name is somaiah.CM and i have taken an Dish TV connection in my fathers name, Mr. Muthanna.CM (VC code: [protected]) say about 4 to 5 years back. The service they are providing is really bad service , every time i call the customer care service they put me on hold for 15 to 20 minutes without any reason even in case of recharge too. When we opt the language as English in the IVR, the executive who attends the call is unable to speak nor understand English. Every time i recharge my account with ITZ cash card through the customer care service i need to inform them about the extra channels which is already there in my package to be activated. The remote controller which has been given is no more working nor the set top box is functioning properly.

I had similar problems with exactly the same dealer. I took a new connection and this guy did not activate it even after 5 days. Then I couldn't track him down coz he wouldn't return my calls. These guys ask for the Pin Code as if there is one set dealer per area but actually they just send it out to everyone and and anyone can come and make a fool out of you. Finally one other dealer was kind enough to track down my dealer code (something that customer care couldn't do) and through that I was able to lodge a complaint against the dealer for no activation.
Must say, Dish TV setup really sucks!! Highly unproffessional organization and clueless customer care!! They never have any idea what to do, just keep on repeating the problem rather than offering a solution.

HORRIBLE CUSTOMER SERVICE

Got a DISH HD connection on August 8. On returning home on Aug 22 found no signal. Registered a complaint on same day with promise of restoration within 24 hrs (seeing TATA Sky service believed it). The next day tech calls up fix up time for 6:30 pm and does not turn up and keeps mobile switched off. Aug 23 day 3 another tech calls up, fixes up time for 6:30 pm does not turn up and on calling responds that he has other calls and does not know.

Day 3 call up call center and they say we will fix it in 24 hrs again.

Day 4, they say ticket is closed since problem is resolved as they cannot send tech @ 8 pm. Well for installation and taking money they could send the person 9 pm also.

Day 4 and 5 ask for the nodal officer number, they can't give it since it is very confidential (who says only govt agencies are bad, here is perfect example of how the priavte companies work).

I would like to discontinue with the servcie and get my money back.

NEVER EVER TAKE DISH TV SERVICE. shoudl sue SRK for his lousy ADS.

Dish TV — bad cm services

helo we have purchasd a new connection of dish tv in april ths year, nw we have re located to gurgaon and frm last 3 days thse people are making fool o[censored]s and not responding us.we wnt to re instal the dish tv but nobdy is respndng us..cntact number [protected]..dish tv numbr [protected]..

DishTV — tahir ahmad dar

Please change the ALLSPORTS package.And active family sports package.MY VC.NO.[protected].PLEASE I WANT CHANGE THE PACKAGE.

worng id mai recharge ho gya jise right id mai transfer karwana h sir

Worng id [protected] Right id [protected]

my receiver is not working enggr not visit my home

my dish receiver is not working from 15 june to till i was called ur customer care many time but not geting any response from there side please solve my problem immd.

Viewing card deactivated

My dish recharge is valid until November and my VC # [protected] shows error 102 Viewing card deactivated

BRING BACK ANIMAX

dishtv animax was one of my favourite channels and i still love it and i am very sad that you removed it please bring it back millions of anime fans are waiting please respond to this and do something

Channels blocked

Cv no [protected] channels sony, sab tv have been blocked inspire of advance payments made without prior information these channels have been blocked pls request to active these channels as as possible thsnks

How is dish customer service going to fix the fact that the channel up/down arrow doesn’t work? Or how is it going fix the fix the fact that when trying to channels you type in the two channel numbers out of three. Or that they promised us in order to watch.our teams 90 miles they were working on it removing the blackouts. What has being done since late April? Somebody here says email the dish support address. We have talked to people at dish yes actually talked to humans at dish. How is a response in black letters going to help is better than talking to a actual person. It won’t. From a extemely dissatisfied customer.

The complaint has been resolved, the antena reinstalled. After regestring complaint on the consumercomplaint site got a call from DISHTV for an immediate resolution. The resolution was not smooth but still completed. The story was again same, got an appointment fixed with the tech for 13th Jul 10:15 AM on 12th Jul, but he was not there on time, gave a call to him, then sent a call request to 57575, talked to the executive for 2-3 mins put on hold for 5 mins, talked to some other supervisor for 3-4 mins explained the story, put on hold for 7 odd mins. Technician arrived 12:15 PM, installation done by 1:00 PM. Lost half day from office. Now need to check if DishTV extends the validity by the number of days they took get the reinstallation done (2nd Jul to 13th Jul, 11-12 days), this too was promised by one of there cutomer care team member.

Requested for validity extension today, 14th Jul 2011, got a complaint ID and assurance of quick resolution.

They are not receiving a call immidiatly. we need to wait a long time even though they are not responding to our call.
Really its too bad

Dish Tv/Reliable home care Services — Recharge Payment

Dear Sir ,
I recharge my connection By paying Amount 2520/= bearing Cheque No 510572 Canara Bank
paid at Faridabad Dated 04/11/09 Gold Package for One year Service .Again I paid a mount
thru Case on dated 6/11/09 Because Cheque is taking Time to Clearance .Now total amount
in my dish tv Should be 2730/=
But I am surprised when after 6 month Massage recived from dish tv that you have to recharge your
account .Than I complaint to dish tv than again some amount is transfer to my account to recharge
Now Again I am getting massage to recharge your account .This is happening because Dis Tv not taken
Proper action against Dealer /distributer Reliable Home Care.Faridabad .
R.S.SHARMA
VC NO [protected]

Hi,

I have called and email Dishtv Customer care around 10 times but got no resolution..

Dear,
I encountered the same problem on same date, I think there is some major problem with dish tv payment gateway, but I am happy to say that I have been refunded entire amount of yearly subsciption with interest by hdfc bank.
Make a strong correspondence with the following for recovering your money
1. Paytm
2. Your bank
3. Dish tv

M nair

Thanks M Nair, for lwtting me know that there were other people also that got effected with this fault...

I have been in touch with Paytm as well as Dishtv for this.

5 days back I recieved a call that I will get my money back with 7-14 working days. :)

Keeping my fingers crossed...

DEAR SIR
I WENT TO DO ALL TYPE I RECHARGE MOBILE, TRAVEL, E-TAX, E BOOKING -VEHICLE MARCH-END AGENT/VENDER
AND COMING IN BIRBHUM DEISTIC 3G, SERVICE VENDER /FRANCHISE

ADDRESS- DIST- BIRBHUM STATE- WESTBENGAL

@Hailawadi

Please let us know if you do not recieve the amount in the bank account in 7 - 14 days. Please contact us directly at [protected]@paytm.com.

I already contacted your customer suport at [protected]@paytm.com and some person named Vinod replied to me and even after replying many times I didn't got any further response from him...


Also I recieved call from Dish TV around 15 days back saying that I will recieve the credit 7-10 days but till date I have not recieved the amount...

Shall I wait for another 10 days as per your comment...

I paid 2000 rs for family pack.it should be subscribed till oct 2012.my no is [protected].
pl confirm.

sir reqeust please change this vc no [protected] CONECTION NAME DR FARCHAND ALI

Wel come

DishTV — recharge is not done

poor customer servies, i cost 2 days yet my recharge is not done by recharge done
i[censored] solve my problem plz done it

rechardge problem

I will give you the email id of Dishtv Customer care, Just mail your concern their for quick resolution of your complaint along with your complete details like VC No, Address and Contact Number.

Email id; [protected]@dishtv.in

Dish TV — recharge not done

DEAR SIR

MY NAME IS NASIB .I AM A SUBCRIBER OF DISH TV .SIR

SIR I HAVE TWO DISH TV ID NOS ARE [protected]
MO NO [protected]
RECHARGE PIN NO [protected]

AND ANOTHER DISH TV ID NO IS [protected]
MO NO [protected]

RECHARGE PIN NO [protected]


IS NOT DONE AFTER FIVE DAYS GONE ,,
PLZ CHECK THIS

MI DISH TV VCR NO [protected] RECHARGED ON[protected] AT 16:50PM AND 16:58 PM FOR RS 400/- ONE TIME TRANSECTION ID 061084 AMOUNT DEBITED FROM MY A/C BUT RECHARGE NOT DONE.PLEASE DO THE RECHARGE IMMEDIATELY OR DEPOSITED RS 400/- ON MY A/C

sir i have airtel [protected] number(sim no. is[protected]) was disconected then i was complaint my nerest airtel agency they tell me your photo is not distinck but they can not call or sms befor this connect my number but i say them any way just iwant to replace another sim card to the same number but they can not follow my request and they give one another no. just i would like to replace my airtel [protected] number because that number is register my net banking and other my bussines register no. also so, kindly allow replaac my that no. becous my all bussines comunication is fail due to this mater
my NAME: MAINAM RAMESHWAR SINGH ADDRESS IS THOUBAL MELAGROUND, MANIPUR.
NOW MY CONTACT NO. IS [protected] SO, SER PLEASE CINSIDER MY REQUEST I AM IS BUSSINESS PERSON I HAAVE A POOR PERSON I HAVE NO ANY GOVT. JOB

I am an attened to dist rechrge actully our amount deduced...plsss retrun rechrge amount..

Got a DISH TV connection 2 days back and already repenting my decision for choosing DISH TV.
Dealer who installed the connection is APOLLO AIRWORLD, Tagore Garden. My Card# is [protected].
Even after 2 days they are not able to activate my connection. The worst part is that the dealer provided with three telephone numbers but nobody is picking the calls. I have tried to call them several times since morning but could not. This is not at all acceptable.
I don't know what will happen to them if I will go to APOLLO AIRWORLD office and break their nose.

DishTV — no starting the channel

I’m rama nad ojha from Biswan Sitpapur (U.P.) and our V.C. no.[protected], I purchased DishTV connection of oct08 and from may09 month, I’m continuously facing “after starting the t.v within few seconds massage display on screen” pls.call custmore care"problem and chanell is stop.
pls. Read comments

MY VC No. [protected]. I AM NOT GETTING ASIANET, IT IS SHOWING 302 SIGNAL DISTURBED. ALSO NOT GETTING UTV AND BINDAS. PLEASE CONFIRM

Dish TV — Not able to view any channel

Hi,

I had very bitter experience with DISH TV Customer care, I have been deprived off my channel services since last 10 days. Could not able to view any of channels. I have been following customer care since last 5 days proactively and continuously. Every day they said and demand for 24 more hrs. Eventually i end up with no result and paying the price of being a helpless customer. Who has around 2 years of relation with the DIST TV but being fooled with sweet pills at the time when service is required.

I had Three open ticket/s with them, among three two of them they have closed by their own. even without resolving the complaint or talking to the customer.[protected][protected]

So far I had words with (Mr. Abhinav Shukla, Senior Supervisior) Who had ensure me that your services will be up by 22 july itself. No response so far just sweet pills of words

Then i had words with Customer care Executive Ms. Poornima, She ensure me that your services will get up by today itself, Another Sweet pill/s of words, no complaint resolve so far

Then i had words with Customer care Executive Mr. Jagdeep, Who said that i don't see any complaints against your vc number in the system. When I said I am calling from last 4 - 5 days, Then he said wait let me check again...Then he find complaint/s and asked for another 24 hrs

Then i had words with (Mr. Deepak Singh, Floor Supervior). He said now you have knock the right door i do understand you deeply, please give us time of another 24 hrs..Nothing happen so far.

Now, You tell what shall I do...Do i remain helpless of being a customer crapped in fatal circumstances. Who have been fooled with sweet pills every then and now or by closing the complaints even without resolving them or talking to the customer. We all knows how tough is to reach a customer care executive. If fortunately you reached then they just offer you sweet pills with a promise of another 24 hrs wait and eventually put you in the bottom less hole. Now i left with no courage for hoping for a hope. But want to share the grievance along with the bitter experience i had in making the DISH TV as my preferred choice.

Thanks

Ankit Jain
[protected]
VC Number : [protected]

I have done all. But no response from other side.