DishTV Complaints & Reviews

According to the pack some mandatory dd channel and some paid channels like sony pal and colors rishtey are not available. Cable operator contracted many times but no solution is goven to us. The error code presented by the channels is 301-signal not found. These channels were available in previous pack upto 23 march 2019 though other paid channels and free channels are available. Customer care contacted many times but they are telling there is a problem in the alignment of the antenna but other channels are available in the same alignment.

Hi, since a month i am trying to pick few channels. I tried recharging thrice and change the plan. The app or website doesn't update ur pack by itself. Need to call up customer care and they need to update something i am not sure. Even when i dialled many times they won't connect to anyone, but says they will call back. They never does and not sure when they will call. If you miss gone case again. Really frustrating and disappointed

I am a user of dishtv since 2018. The new tariff orders by trai gives us the right to select the channels of our choice. Because of the new change i went through the application of dishtv and tried to select the channels of my choice, but as soon as i went through the process i was helpless because the application doesn't allow me to select the channel of my choice unless i select an extra combo of theirs.
I also called to the customer care but they simply said that they can't help me regarding this and said that i will get a call back from them after 15 minutes. But, they did not make any call. Now i am highly disappointed by them.
Kindly help.

Sir,
i have booked for a new dishtv connection on dishtv website on dated 15/03/2019. the booking no is[protected].as per law within 24 hours the connection should be installed but after so many calls to customer care and the technician the new dishtv connection installed on 20/03/2019 and i gave 1690 rupees.the technician told that it should activated tonight positively. when it not activated i call to customer care four to five times but always same answer system problem call after 30 minutes.
till today the new connection is not activated. today on 04.20 pm i call to dishtv customer care but the senior technician told that due to system problem i cannot help pls call after 30 minutes. finally if one dishtv connection takes eight days but not installed then why we should install dishtv.
i mentally prepared for a consumer case against dishtv on monday.

VSC NO [protected]

MITU KUMAR JENA
MOB NO [protected], [protected]

I booked a new connection online through dish tv website but did not receive any confirmation email or message, the amount got deducted. Trying to reach out to customer care but IVR is asking for registered mobile number. Token number is 650083. Please include an option in your website or customer care where new member can contact you. Please reach out to me ASAP.

We recharged our dish tv on 21 Mar 2019 but still our dish is showing your account balance is low since last 3 days. Whenever we call customer care they are telling our system is down and please call back after 15 minutes. We atleast have called 30 times till the date and we are gettting same response on the everytime. We are thinking to switch the service provider and filing a case against dish tv

Respected sir,
I am old user of dish tv i had lost my registered mobile number card so I want to change my registered mobile number to new one [protected]
I am kindly request you to change my registered mobile number to new i am not able to change my dish tv packs and also l am not able to call you because I had lost my registered mobile number card
So I am kindly request you to change my registered mobile number to new [protected]

Dear sir/Madam, My name is Md Rafi Alam Khan from Manipur, Imphal. My dish Tv ID no is [protected] and my register mobile number [protected] is lost so please my new number is [protected] and sending me messages to this new number and sent me my email address [protected]@gmail.com. So please update my new mobile number and email address in your system thanks and regard

Mera dish tv conestion h lekin kuch chanel work nhi krhe mane dishtv coustomer care me bhout baar call kiya wo bolte h chanel free to air nhi h koi bhi chanel apne aap wo activate kr dete h or pase kaat lete h m pareshaan hu. Koi response nhi dete h jo chanel free to air h unko band kr rakha h 1 week se jada hi gya h jb bhi call krte h wo bolte h apke dishtv k chtri m problem but mne installation krwa liya wo thik h problem company k vha se h jo chanel free h wo nhi dikha rhe h jhut bolte h. Please solve my problem 😶

Please fix my issue
Every department ignores my complaint, they dont take their work seriously
I have the right to ask because i have invested money on your products

This mail is really important!!!

Day i purchased dish tv 05/03/2019

Issue didnt solved till 528 hours!!!

I had applied for new dth connection via online (Prepaid)
And your installation team failed on installation the problem they face is they dont have order to get service for me. They says some technical reasons.

Please read my email from the beginning to end.

My detailed id for your service

Installation booking reference number :[protected]

Location: thrissur, kerala

Phone numbers that i got from your service

Thrissur, kerala installation branch : [protected]

Dish tv kerala head : [protected]

Customer care : [protected]

I had called customer care more than 30 times
Dth installation unit 16 times
Dish tv kerala head 8 times

The whole story:-

Your service men promised me they will install your dth service in one day. Nothing happened so i called your installation team, then they said they some technical issues so they cant help me and they said you have to contact customer care team and they will reopen my connection status.

Then i called customer care
They said we will file complaint and it will reopen your new connection and you will get installed by tomorrow.

Waited hours and hours
No responses so again i called
Service team they said your new connection status didnt reopen and they again said you have to call customer care.

Again called to customer care

They said they cant manage your issues you have to contact our senior chater for that we will book you call @ 10:00 am

Waited for that session

They never called me

I had called customer care and service team for week day / day

Made lots of phone calls more than 30

After that finally i got
Kerala head dish tv s number

I called him and he promised me he will solve my issue today or tomorrow

Waited so many hours
No one came so i called service team they keep on saying what they previous said

2 to 3 days
Keep calling on dish tv head and service team

When i call dish tv head
He keep on saying that i will do it today today...

Finally he said he cant solve my issue because he dont have time to do it because he had some conference, then i mailed to your service no respond from there.

Then again i called dish tv head, he said "i will not help you do what ever you can do * * * *" his name is pramod his phone number is [protected] please fire him. For his worst manner, talk to customers...

Please fix my issue please...

I am trying to remove BST Marathi Gujrati from my cart of DTH account but it is not done through online modification platform. I don't want BST Marathi Gujrati pack in my cart of DTH account. But Dish Tv not activated channels I want and forcefully activated BST Marathi Gujrati pack in my DTH account. My V.C. No. is [protected].

I had recharged my dishtv account recently after my dishtv account got switched off. I received no conformation message regarding the due date. Normally i recharge my dishtv in advance but sometimes i foreget and as i get no conformation it becomes difficult for me to know the due date. Even after i recharge my dishtv account the page shows 102 error message. I tried calling the customer service. They said a technician will have to visit and something is wrong with the set top box. But i get the dish advertisements on the box everytime i turn it on. This has happened with me multiple times. Everytime the payment time exceeds the due date even if a day. They do this and when pay the amount. The amount is deducted from my account and then no service is provided. Then i have to pay for the techinican visit. They are simply cheating their customer with fake promises. I have been a customer of dishtv since 2010 and even referred the product to few of my friends and relatives but now i feel sorry for that. The service has degraded through all these years. Now all i want to know is how can i get my recharge money refunded thats all. If anyone reading this please help me with that.

Thanks and regards
Harikumar

[protected]@gmail.com
[protected]

Dear sir/madam my name is g ramakrishna. My dish tv id no. Is [protected]. Activate mobile number not working. Now please changing my self number is [protected] and every time send message and email sent me my email address [protected]@gmail.com. So please update my new mobile no. And email address in your system. Thanks and regard.

1. My D2h Account 61755985 was recharged on March 3, 2019 with Rs. 500. My services were disconnected on March 6, 2019 due to insufficiency of fund.
2. More than 200 calls have been made on Customer care no. but no response by company.
3. Mail was sent on customer care no and Nodal officer but no anwer.
4. Contact details of nodel officer on company's website are fake.

I am having dish tv connection with vc no [protected]. From 1st jan 2019 dish tv convert my plan with rs 500/- without why consent. Previously my plan is rs 300 approx. Dish tv has unilaterally changed the plan without my consent. Why dish tv choose higher pack instead of lower pack.

In terms of trai guidelines, the customers are required to select their plan. I have tried to change the plan through the website of dish tv on many occasions. I regret to say that website is not supporting the change of plan. Due to technical snags at their end, i am not able select plan. When they are not able to provide platform for changing the plan, they cannot change plan at their own.

The operator is taking unilateral decision and intervention of trai is required to stop such acts which are not in the interest of customer. The operator is trying to take advantage and mincing more money from customers without customer consent.

Regards,
Yashpal singh
Mob: [protected]

I am facing error 301 with number of free to air channels. But when i called the customer service, they asked me to book a technician visit for which i have to pay rs. 200/- +gst. I am unable to understand why i should pay. I have already paid for the channels and now i have to pay again for the resolution of the problem with the channels. Why should i be charged twice.

Dish tv india offered me non stop pack for 3 years with a channel list that will be available for 3 years. And i have paid for the same on july 2017. But now since march 2019 dish tv stopped some of those listed channels. And after long conversation dish tv officially denied to provide those channels what i have paid for. They asking for payment again for those channels what i have paid for.
As per dish tv information dd removed 9 channels from free listing so they are unable to provide those channels to me. But dish tv removed other channels also from my subscription.
Dish tv blaming to tri, broadcaster and channels. But i have no concern with that. Dish tv offered a pack to me and i have paid for that for 3 years. If dish tv is not authorised to get payment for those channels for 3 years then why they got payment from me? It is a case of false advertising and fraudulent with consumers from dish tv end. I have been using dish tv for 10 years appropriately.

Totally disappointed with dish tv vc no [protected] i recharged but shows no recharge i call 4-5 times customer care tomorrow ask will call back im 10 minutes 20 minutes wasted no proper responce i and resolution raise a complaint and take action if my problem no solve i do legal action and office also visited mu contact no is 9al already recharged with 280 is this service totaly frustration now i want compensation for this issue increase valdity and not working Totally disappointed with dish tv vc no [protected] i recharged but shows no recharge i call 4-5 times customer care tomorrow ask will call back im 10 minutes 20 minutes wasted no proper responce i and resolution raise a complaint and take action if my problem no solve i do legal action and office also visited mu contact no is all already recharged with 280 is this service totaly frustration now i want compensation for this issue increase valdity and not working

I had reinstalled dish tv in august 2018. I was told that this antenna will not fall at any cost. On march 17, due to light wind, its antenna fell below the fourth floor. Because of this, some people standing below have been injured.
I made a complaint on the evening of 17th of march on the number given by dish tv. But no satisfactory answer was given on the phone four times. Whenever i called, i was asked to call half an hour later. I was also told that the call will be back after half an hour. But that too has not been done. I was also told that the call will be back after half an hour. But that too has not been done.
On the morning of march 18, i called again. Desire to talk to a senior officer. But i was kept in the enguage for a long time. This happens around three to four times a day. But they did not talk to me any senior officer. Every time they assured the call back in half an hour. But, no calls were made. On the evening of 18, they called me due to my strict attitude. For the first time, there was no talk of keeping inguage for about 8 minutes. For the second time, a senior officer talked to me by keeping inguage 15 minutes. He told me that it will overall cost around 900 rupees. After this your antenna will be replaced again.
Due to such problems and hearing their bitter words, those who have been hurt by antenna's fall. I'm mentally disturbed. I have also spent money on people injured with antenna.
Let me tell you here that there are many antennaes on the fourth floor and in the surrounding area. But all are fine.
Now the question arises
1. There are many antenna around my appartment. But there was no damage to anyone. Why did my antenna drop down?
2. When the company is not confident about the strength of antenna, why it is put on the roofs.in such a situation, there can be a big accident anywhere?
3. If there is any harm to the negligence of the people of the company, will the customer be responsible for it?
4. If the company installs antenna on a roof, why not see damage caused by it?
5. Why do i suffer financial loss due to the mistake of the people of the company?

I need compensation
1. I have been mentally disturbed for the past two days.
2. Due to the fall of the antenna, the people around me have strongly condemned me
3. I am the person associated with the media. I have to stay connected to the news. The company ignored my demand. For this reason i could not see the news channels. This affected my work.
4. I have given around rs 4000 to some people injured by anantina falling.

I had requested to change my channel offering as per the chosen channels (Based on trai guidelines) more than 2 weeks back. They took the request with a notification that it would be activated after 15 minutes. But even after three weeks and multiple follow ups, they are not bothered to respond to my request. Since they already have my money as i had taken a yearly package, they are refusing to act on my request.

My service request number for channel change: [protected]
Date of submission of the request: 27 feb 2019.
Vc number is [protected]

Please help me on what action can be taken against dishtv