DishTV Complaints & Reviews

There is a issue regarding my login of dishtv account at www. Dishtv.in. I have selected pick by channels and there is a error message showing that " sorry! This vc does not have access to this section. For further assistance please call[protected].
This number is not available. Please help me.

My vc no is - [protected]

My number is - [protected]

Hi team,

I tried several times talking to dth operators to make package for me as many channels on my dth is totally unutilised i spoke earlier they said they cant help due to system error i tried several times but now they are saying they cant help and i can complaint wherever i can and they are not scared of anything they asked me to withdraw my services and always not at all helpful

Copy of mail sent to [protected]@dishtv.in
Sir,
I did pay a sum of rs 446/- (Four hundred and fortysix only) on 11th feb 2019 from my bank account,
On you intimation from your website dishtv.in (Which, really, is testing the patience of almost everybody regarding
The sluggish pace of connectivity)
Complaints: the following are the difficulties i have been experiencing since i asked the call centre to include the free channel flowers tv
1. Non-receipt of any one of the dd channels, which is against the proclaimed directions of trai, in my connection account having vc number [protected].
2. Non receipt of channels i have paid for, including:-
602- surya
603- asianet
606- zee keralam
609- asianet plus
620- surya movies
621- asianet movies
624- surya music
639- surya comedy
3. - even when my paid-subscription status was upto 22nd feb 2019, you disconnected channels from 11th feb 2019 that is against terms of subscription which i have already paid for,
4- you did state that the rate for monthly subscription for the channels i slected on 11th feb 2019 was rs.223/- per month, based on which i remitted rs 446/-[, ie charge for two months,
The current balance shown in my account is far below.

5- i did complain the customer care of dishtv three or four times about non receipt of dd channels, to register the complaint and to give the docket number of the complaint,
For which i have due legal right, but they simply did not heed to it. You seem to be fleecing me, considering the fact that you are not providing the channels i have subscribed for on 11th feb 2019.

Awaiting redressal.

Dear sir,

I have dish tv connection taken in 2018 august, and they gave me package for rs 229 but after trai new rule dish tv change plan themselves without any confirmation from me. Also not inform us to change the plan and when we try to change online but not guied properly also plans not clearly selected. Many channels they added by themselves and charge extra and also disabled many pay channels without informing.

Also now they don't refund my balance if i complain and many times we called on customer care but no solution from them.

I have done a recharge and it is almost 2 days but my channels still did not resume. I have called customer care they say i have done a refresh but still i faced the same issue... I am totally disappointed as the team is just reading the script but haven't actually resolved my issue when i keep talking the call get disconnected and i don't even get a call back from dish tv.. People are so pathetic there when i was talking today executive megha is getting rude and yesterday shahid a supervisor was rude, i could make it with there tone and response, they said a technician would come but it's 7 and my weekend is wasted, i haven't received a call yet... I want you guys to put yourself in my shoes and see how i would feel, this is so disappointing, if some manger or ceo is watching this please contact me

Dear sir,

With ref to above sub regards to dish tv recharge i have done online dish tv recharge from website www.dishtv.in on 15.2.19 for inr 6348/- later as per their instruction the told to keep on channel no 96 for 15 mins. But i have kept for almost 1 hour & continued daily for 10 days the same thing. My electricity was wasted but till date not working. I have called the call centre + mails but no respond. My dish tv details as follows :-

My contact no : [protected]

My vc no is [protected]
Dish tv not changed my package according to new trai regulations. They charged the high price to me. I have also called with their customer service team but they not changed the package. Also put my call on hold for long time so that i will cut their call after long time waiting. Please helped us so that they run according to trai regulations.

Hello My Name Arijit Dutta Bakshi VC NO : [protected]. Every Month Our DISH TV Extension Few day and Paid Extra. I told Every Month I do not need Extension Few day. Last Month I pay extra 50 rupees. This Month are same Problem Please help me.

I am very disappointed with dish tv staff behavior and service. I was booked a hd dish tv new connection on 27-feb-2019 through online payment with help of your staff but after 4 days still i am waiting for installation. I have call multiple time with your concern staff but response is negative and irresponsible.

Installation request - [protected]

Dish tv is cheating customers, nobe of their self service portal (Website/app) is working properly when i am trying to remove some channels from my pack, their website/app hangs and becomes unresponsive when i remove channels and tries to submit request, this problem is there from last one month, i tried sending multiple emails to customer care and every time they provide pathetic resolution saying that their platform has technical issues, how could technical issue remain unresolved for months, clearly they are cheating customers by not allowing channel removal, so pathetic!

Sir, i suscribed swagat hd pack of dishtv on 11feb2019. At the time of subscription, star bharat channel was included, on 01mar2019 'star bharat' channel stopped. Customer care senior superviser said that, that channel has removed from pack, and if i want to see that channel i have to pay the charge of that channel
Vc no [protected]
Shambhu bhagat

I am not able to design my own mera apna pack because the dishtv website has some problem due to which the payment doesn't get processed. I have been following up with them since the last 4 to 5 days, but they keep on giving excuses and nothing gets resolved.

My emails to dishtv

Dish tv team,

Parent vc no.: [protected]
Child vc no.: [protected]

Our earlier switch off date was in the month of september 2019, which has now changed to may 2019. Would you please explain this change in switch off date.

Please give a satisfactory response or i will have to forward my complain to trai

I took one new multi/child connection (Vc no. [protected]) on which i wanted to activate channels of my choice, but there is no system/process to do so.

Please resolve all problems quickly or i will have no choice left but forward my complain to trai chief, mr. Ram sevak sharma.

Best regards,

Faisal devdiwala,
+[protected]
+[protected]Whatsapp)

Please find attached the screenshot of the app on my phone. I cannot select any of the 3 vc nos. For designing my "mera apna pack"

Dear mr. Irfan,

Thank you for writing to dish tv.

This is in reference to your e-mail regarding the request to add channel
Or pack change/ inquiry about new tariff order.

If you wish to give your request for nto migration or make your own
Package or add any a-la-carte channel, we request you to kindly place your
Request via our self care options like our website www.dishtv.in, login to
http://bit.ly/dishtv2 or click http://bit.ly/mydishtvnew to download my
Dishtv app or you can also contact to nearest dealer for the changes or
Following is the missed call numbers for single channel activation under
Nto details:

1.[protected]Lcn no.) (Prefix “0” before channel number for 3 digit
Channels)
2.in case there will be 4 digit channel number then the number becomes
[protected]Lcn number)
3.1800-568 are fixed.

In case you are not getting the missed call number (Card less
Set-top-boxes) on their tv screen, we need to inform that the fixed
Numbers i. E. 1800-568.

For 3 digit lcn:[protected]Lcn no.) (Prefix “0” before channel number for
3 digit channels)
For 4 digit lcn:[protected]Lcn no.)

For further assistance, please write back to us ([protected]@dishtv.in)
Or visit https://channeltariff.trai.gov.in/data/FAQBnCS.pdf

For further assistance, please call us on[protected].

Mr. Javed hussain,

As per our last conversation, you said it is possible that the new multi/child vc no. [protected] can be made independent and the parent and older child connection rolled back to the older plan of "hd royale".

I strongly recommend you do that or i will have no option left but to voice my dissatisfaction to the relevant authorities and help other subscribers in getting their problems solved.

Best regards,

Faisal devdiwala,
+[protected]
+[protected]Whatsapp)

Dear mr. Devdiwala,

Thank you for writing to dishtv.

We deeply regret the inconvenience caused to you due to the changes in your existing package under the new trai framework.

Moreover, we appreciate your time to share your valuable feedback (S) regarding the customer care advisors and dishtv website/app experience. We are happy to acknowledge the same as it is your feedback that helps us to constantly improve our services and provide you with the best of tv viewing experience.

We wish to inform you that the same has been shared with the concerned team, who will certainly evaluate it and take appropriate action for making your experience with us seamless and delightful.

Furthermore, as per our telephonic conversation on number [protected], it is communicated that old regime pack and new regime packs cannot be running on your multi-connections simultaneously under new trai framework.

As a multi-tv subscriber, with 1 parent and 2 child connections, please find below the prices applicable for each of your child connections w. E. F. 26 feb’2019.

Per child connection - ncf (Rs.50 + tax) & full content cost + tax will be charged.

You can choose separate content as per your wish or you can choose to view the same content from the connection which has the maximum number of channels. Full ncf will be charged on connection with the maximum number on channels.

You can visit our website www.dishtv.in or my dishtv app or click on https://bit.ly/2C80Nb6 and easily view or modify your existing plan.

Your revised recharge date is 30/jun/2019 and switch off date is 03/jul/2019 for your multi 3 connections (Parent [protected], child [protected] and [protected].

To view or further modify your plan log in to http://bit.ly/dishtv2

For any further assistance, please write back to us or call us on[protected]

Please find the attached image for your reference. I am unable to complete the payment process.

Best regards,

Faisal devdiwala,
+[protected]
+[protected]Whatsapp)

I had called up dishtv for relocation on thursday morning i. E. 28th feb at 9 am. Submitted the request and i was assured of resolution within 24 hours. The de-installation happened the same day but no one called me back even after 24 hours for re-installation. The relocation request isn't completed, i followed up on calls 2-3 times and waited on call for more than 30 minutes and still the issue is left unresolved.

Till date i have heard nothing from the team except for the thing that issue will be resolved within 24 hours.

I recived msg from dish tv on 26th february after chosen my pack your pack price is 680 and i[censored] recharge for 3 months you will get 7 days extra total rs. 2040 now i recharge they denied and also told the amount of your pack is 792 so pls. Take serious action against this types of peoples i want to take serious action against dish tv they totally denied now

I have balance in my dish tv (Vc #[protected]) but still showing low balance and i am unable to view or move the channel to 96. I tried refresh and also erases epg&flash and downloaded new software. Still the problem continues. No use, still shows low balance. Please find an exact solution and inform me. I tried all the ways and informed from your call center. I m facing this issue since two weeks.
Rmn: [protected]
E-mail:[protected]@gmail.com

I picked my packs with dishtv india and submitted request. But no change in channel selection. I tried at least 5 days in a row. All i wanted is a simple telugu pack with channels. When i go to add channels there are several missing and i cannot find any where on their site. When i call the customer service is no help. They keep asking me to go to website and subscribe.

I keep telling them that several telugu channels are missing, but they keep repeating their script like parrots.

One of their rep told me to send a miss call as 1800568. I did that also, but no use.

I am sick and tired of this stupid service change. Trai people as usual do not know what they are doing. Bunch of guys without any experience is telecom or services make decisions that effect billions of indians. It so sad.

Also due to the new rules all prices have gone up by at least 18 to 20%.

Trai should have people with experience worldwide and do sensible decisions. As usual what they do don't make good for people but only help corporates.

Sir,
Need support from your end, because the organization of dish-tv calming unauthorized demand every month by name of technician service charges. My setup-box was get faulty on 18-jan-2019. On making my complaint, it was changed on 21-jan-2019 and, i paid rs 480 for setup box and rs 200 for technician charge. After this, the setup box again become faulty on february 25, 2019. After the complaint, they are demanding a technician service fee again. While setup-box is in warranty and due to the bad condition setup-box installed by the dish-tv team, it becomes again get faulty. Then why we pay unauthorized amount month to month.
Kind request to you pls look the meter and resolve my issue.
Rgds - pankaj kumar

My dish tv set top box does not working since 1 month. We brought this set top box before 1.5 years.in my place there are dish tv stb un available so please come mehgaon as soon as. Please come in ward no.7, mehgaon tehsil, bhind district. Please help as soon as possible. Almost every electrician help but they can't help me. Firstly it works good but now it does not work. I also contact to dish tv costumer care number.

I have sent confirmation for choosing my required channels for vc no: [protected] and as per their instruction, i have chosen 100 free channels and sun tv hd. But even after selecting, i am getting all the channels as per my previous package. I don’t want to pay more than rs.130 for basic free channels and rs. 19 for sun tv hd plus taxes.

Please remove all other channels except sun tv hd. If you are not changing my package, i have to complain to trai.

Regards,

Prabhakar m

Since 45 days I am trying to activate channels as per my requirement till date I am not able to do this activity. I have called customer care and asked executives name Seema Shah to lodge my complaint instead of complaint she lode regular feedback. I am attaching the snapshots problem which I'mfacing