[Resolved]  DishTV — mera apna pack still not activated

Address:Mumbai, Mumbai City, Maharashtra, 400072
Website:www.dishtv.in

This is regarding the new trai regulations, i have placed several requests on the dishtv websites since 01st february, 2019 and also called the customer service twice for the new selected package, but till date the new package is not activated. My vc number is [protected], and below are the reference numbers for each request: [protected], [protected], [protected], [protected], [protected], [protected], [protected], [protected], [protected], [protected]. Moreover i am being charged for travelxp channel even though the channel is not broadcasted by dishtv. Requesting you to look into this.
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Apr 18, 2019
Complaint marked as Resolved 
DishTV customer support has been notified about the posted complaint.
Verified Support
Mar 06, 2019
DishTV Customer Care's response
Dear Nelson,

We are sorry for the experience you had. Please share your registered mobile number with us at [protected]@dishtv.in and we will put all our efforts in trying to help you out.

Regards,
Online Team
DishTV
Mar 06, 2019
Updated by nelsonbizzare
You already have my registered number, i keep getting your promotional messages on it.
Verified Support
Mar 07, 2019
DishTV Customer Care's response
Dear Nelson,

Apologies for the inconvenience caused. Kindly share your registered mobile number with us at [protected]@dishtv.in so that we may proceed further.

Regards,
Online Team
DishTV
Mar 07, 2019
Updated by nelsonbizzare
[protected]
Verified Support
Mar 08, 2019
DishTV Customer Care's response
Dear Nelson,

Kindly share your registered mobile number with us at [protected]@dishtv.in so that we may proceed further.

Regards,
Online Team
DishTV
Mar 08, 2019
Updated by nelsonbizzare
Email bounced, see the following error.

[protected]@dishtv.in:
SMTP error from remote server for RCPT TO command, host: dishtv-in.mail.protection.outlook.com (104.47.100.36) reason: 550 5.7.1 Service unavailable, Client host [82.165.159.131] blocked using
Spamhaus. To request removal from this list see https://www.spamhaus.o
rg/query/ip/[82.165.159.131] (AS[protected] [MA1IND01FT003.eop-IND01.pro
d.protection.outlook.com]
Verified Support
Mar 13, 2019
DishTV Customer Care's response
Dear Nelson,

We are not able to trace your details. Kindly share your registered mobile number with us at https://bit.ly/2UzZGsZ so that we may proceed further with your concern.

Regards,
Online Team
DishTV
Verified Support
Mar 16, 2019
DishTV Customer Care's response
Dear Nelson,

Hope you are doing good.

Thanks for sharing the details with us. Please be assured that we are working on your concern and we will get in touch with you at the earliest. For any further clarifications, please drop us an email on [protected]@dishtv.in.

Regards,
Online Team
DishTV
Verified Support
Mar 16, 2019
DishTV Customer Care's response
Dear Nelson,

As per our conversation on mobile number [protected], we have taken your advance request for bouquet channels. Kindly recharge your VC with the cost of Rs 196 to get 30 days billing to avoid processing fee of Rs 25.

Regards,
Online Team
DishTV
Complaint comments 

Comments

Dear madam/sir my register mobile number was changed from ([protected]) to active mobile number is ([protected]) also please send the all sms to my active no ([protected]) and please change as soon as fast My vc no ([protected])
Thanking you.
DishTV Customer Care's response, Mar 6, 2019
Verified Support
Dear Tahur,

Hope you are doing good.

Thanks for voicing your concern. Please be assured that we are working on your concern and we will get in touch with you at the earliest. For any further clarifications, please drop us an email on write2us@dishtv.in.

Regards,
Online Team
DishTV
DishTV Customer Care's response, Mar 7, 2019
Verified Support
Dear Tahur,

As per our telephonic conversation you have confirmed that your concern has been resolved.

Regards,
Online Team
DishTV
I am a customer of dishtv. I am unable to select first 100 channels of my choice. Is these regulations made for benefits of consumers. Or it is a scam? We are totally confused. Dishtv company is harrashing to customers by offering FTA channel which are totally useless.
Please change my current pack and activate super family pack my mobile no= [protected].because I am calling costmor care but thay don't help me.please change my pack . i hope you help me. Thank you
DishTV Customer Care's response, Mar 6, 2019
Verified Support
Dear Nitish,

Hope you are doing good.

Thanks for voicing your concern. Please be assured that we are working on your concern and we will get in touch with you at the earliest. For any further clarifications, please drop us an email on write2us@dishtv.in.

Regards,
Online Team
DishTV
DishTV Customer Care's response, Mar 6, 2019
Verified Support
Dear Nitish,

We would like to inform you that DRC Super Family Pack has been activated. Your current account balance is Rs 33 and your switch off date is 8 Mar 2019. Please note that now your monthly recharge amount is Rs 265 + 18% GST = Rs 312 Per Month.

Regards,
Online Team
DishTV
DD sport par match nhi dikhate India ka tab match aata h tab band kar dete h or company wale match dikhate h
DishTV Customer Care's response, Mar 6, 2019
Verified Support
Dear Customer (Sonyss)

Hope you are doing good.

We are sorry for the experience you had. Please write to us about your concern with your VC number and registered mobile number at write2us@dishtv.in and we will put all our efforts in trying to help you out.

Regards,
Online Team
DishTV
DishTV Customer Care's response, Mar 14, 2019
Verified Support
Dear Customer (Sonyss),

Information about your complaint is still awaited from you. Please contact us on write2us@dishtv.in with the necessary details for any further assistance.

Regards,
Online Team
DishTV

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