DishTV Complaints & Reviews

As per trai guidelines, i wish to subscribe for the dish tv connection for an year, but after thought, i have thought of subscribing for a month and see no issues. To my surprise, dish tv customer care representative informed that dish tv has received the subscription by them and they have updated in their system whereas i am getting recharge alert in my tv that it will be switched off in a day. Instead of accepting the software glitches, he informed that there is a problem with the setup box an technician to be visited for which i need to pay for the visit. My argument is why i need to pay for the technician visit as there is no problem with viewing of channels but only there is glitches in the updating software.
If such type of behaviour in resolving the issues of the customers, i have to think of disconnecting the dishtv connection after a month. My escalation no[protected]. People are calling daily and wasting my time without resolving the issues to the satisfaction of the customer.
Earlier, the customer care team assured that there will not be any signal problems... But again the same issue has cropped up when i recharge the subscription...

I purchased new dish box through DISH TV sites online and paid for same. But after purchasing 5 dyas no single sms or call for installation done, i called all help line numbers and customer care mails but fail to get solution all just doing timepass and all there call centre guyes move your call from one person to another without solution.
All nodal officers numbers in mumbai and pune i tried but all not working even mailed to them but no reply yet.
I forwarded account statement snap to customer care still not received any tokan number,

Dish tv is cheating on us. They are not providing channels as per my selected package. Every day various channels shows shows message "you are not subscribed". Even customer care executives are not ready to lodge complaint for this. When we call customer care no. They are non responsive. Every time consumer support gives different packages activated on my vc no. [protected]

21.02.2019 ko main ne aapna pack chun kar 407 ka tha jise par 2 aur child connection liye jiska price 225+225 kahe ke diya jo ki total amount 857 tha magar 2 din baad ab dekhta hai 1033 bata raha hai Jo ki cheeting hai joki mai tari ke niyam se liye tha ab mera complaint bhi nahi sun rahe please solve kare

Sir I made my choice of dth pack some days earlier but after some days it show the price double of my current pack from 455 to 680 . I emailed them n complained them to resolved it but I didn't get any response . Please do me favour please to solve this matter .

Your regards
Kuldeep
Dish TV [protected]
[protected]

Hi sir.
This is vikash kumar.
I have done a wrong recharge of rs 1101 in vc number [protected] on 26/02/2019.
This recharge was meant for my vc number [protected].
My mobile number is [protected] and
Email id is
Vikash.[protected]@gmail.com.
Transid roer[protected].
So i request you to transfer the said amount in my vc number [protected].
Plz do da needful quickly sir. I am with dish tv for 10 yrs. Thanks..

I am a videocon d2h subscriber for the past 6+ years.. I am not able to watch channels of my choice(mera wala plan is not working) nor the new channels as per trai. Inspite of repeated calls to their customer care and trying their site and app the only response found is '"Your detail has been successfully submitted and we will get back to you shortly' for the past 15 days..

Very worst service from videocon d2h, neither their site nor the android apps are good enough for smooth transition of new channel package selection. Its a mess to change the plans with videocon d2h. The customer service representative giving lame reasons o[censored]nlimited timeline to migrate by that TRAI deadline will get over.

Hoping for the earliest response and justice

Mohan Banakar
Customer id: 29890800

I was trying from last few days to submit my updated channel list from Dish tv Portal and also from Dish tv App. But till date no response from DISH TV. Every time I called they told that there might be server issue and please try after 15 min. I was tried at least 10-15 times from last few days.But not able to do so.
Please help on this.

My contact No is : [protected]
My VC No : [protected]

I recharged for 130+gst as per trai for 25fta channels and additional pay channels on 26/02/19. I selected 25 fta channels and other pay channels worth 107/- rupees. But dish tv is charging 130+gst+107+gst=285 for me. And arguing that 130/-+gst is only fees and have to pay for all channels. For my recharging of 165/-for pay channels and fta instead of giving 1month validity they gave15days for charging of 165/-.

Myself anish (Vc no. [protected]) last year i recharged in advance for 1 year on dated 16 march 2018 with swagat pack & ad on all sports hd. My switch off date 15.03.2018 on 16th feb. By dish tv my pack migrate according trai rule without my knowledge. While according to trai rules someone paid in advance his pack will not change & continue with any changes. When i called & email to dish tv. Dish tv executive said this change by default & we are not able update your pack according last pack. Please help me on this issue.

Dear Sir/ Madam,

Since last 10 days to facing the problem and lot of time discussed with customer service team with supervisor but as of now not resolve the problem. Customer care call time take service request and update the falls report is problem resolved.
1) Sr.no[protected]th Feb'19
2) Sr.no[protected]th Feb'19

Regards
Santosh Bisoyi
[protected]

Today i have recharged in a wrong vc number by mistake and i request dish tv to reverse that particular amount which is rs. 228. My actual vc number is [protected] in the name of shri - manoj balmiki. Recharge timing status is date 25/02/19 at 22:54: 40 and also the payment details is ticket id 44133906 & the transaction id: n1902252254342169988827. Through online phone pay app

My disc tv rmn[protected] in the name of prem shankar
I had purchased in rs 2950 for non stop one year with add on hd channels
Accordingly i was got know it will work upto 22 june 2019. But now on 25.02.2018 my hd channels are not working as per message received with
You are started with one year non stop with one add on packs and 0 free channels on dated 23.06.2018 time 01:27
It seems that after your are harassing me in the name of new trai rules
If condition prevails for not restoring then i would go for legal action against the disc tv for harassing and sharing of wrong infromation against the right of consumer.

I am writing on behalf of each and every customer who are facing this issue, we are unable to submit selected channels from dish tv channel selection. Even post clicking submit link, website has not been proceeding further with acknowledgement.
Please help me out on this issue. I am facing this issue since long back, no body helping out from dish tv backend support team side, i couldn’t able to select the channels.

My operator name : dish-tv
My vc no :[protected]
Mobile number :[protected]
Email : [protected]@gmail.com

Regards,
Velusamy perumal
From: velusamy perumal
Sent: saturday, january 19, 2019 9:40 pm
To: '[protected]@trai.gov.in' ; '[protected]@trai.gov.in' ; '[protected]@trai.gov.in'
Cc: '[protected]@dishtv.in' ; '[protected]@dishtv.in'
Subject: dish-tv operator issue - refused trai order - not able to select required channels from website nor app - website issue

Dear respected trai regulatory,

This is velusamy perumal and i am writing behalf of each and every “dish-tv dth operator” end customer (Consumer).
As we came to know that trai regulatory authority of india has been released dth tariff order, where consumer (Customer) can pay the money only for the number of channels which going to watches (Channels should be selected before end of jan-30).

So as per trai regulatory order now dish-tv corporate has been announced on their website and android - app.

After releasing trai order since now almost 1 month over, still i am trying to access their website and android - app to select the channels. But always getting no response error or rolling button no response from website. They have been created fake link by just showing off that trai regularity order on their website.

Seems they have been not taken the trai order very seriously, blocked website and app to access from the dth customers, now we have deadline on till this month jan-2019 end, but dish-tv has not been resolved this issue,

I have been communicated so many times but there is no proper solution provided so far, if we facing such a issues how we are going to select the number of channels which we are going to watch before end of jan-2019.?

Please check with all dth operator and ask them to relief such a website problems and most of customers doesn’t even know because dth operators been not announced about trai order.

Please help us on this issue and try to support asap.

My operator name : dish-tv
My vc no :[protected]
Mobile number :[protected]
Email : [protected]@gmail.com

Hi team,

Please help me from this dish tv customer care who are not at all providing service for the recharge amount of 483 rupees recharged on 2nd of december. First they said they did not receive my money. Confirms in many emails. I have made complaing with icici raised sr and and the bank took 1 month and confirmed that dish tv account has been credited with 483 rupees successfully and gave the below transaction details
Operator id: arec11057560
Vc no.: [protected]
Payment amount: 483
Transaction id:[protected]dr41yy3
Image. Png
Transaction date:[protected]
Bank/ wallet name: icici/payzapp.

I have gave all the details icici bank gave all the details and emails but still this dish tv customer care is not at all taking care please help me in this issue.
We are living in a modern world where technology has grown so far that these people are not able to trace my money and not at all replying to my emails.
I have emailed to nodal officers also but they are also not responding.

Please help me to get back my amount else service. Im very frustrated with their service and their responses.

I had availed one dish tv connection with vc number [protected] two years ago. Now i have opted for channels as per my requirement on 15th of february as my recharge was due on 21st. I have contacted dish tv through their call centres not less than 10 times to get my selection activated. But nothing happened and they have disconnected on 21st. On 21st i called them 5 times to get my selection activated. As per their direction i paid rs.100/- again and it is for 3 days and they promised that new rates will be activated as per my option immediately. As per my selection the monthly payment will be around 150/- only and now i was paying more than 800/- monthly. Again my connection will be disconnected today. Please arrange to redress my problem.

Am unable to login my dish tv to add my channels, to many times called to dishtv cutomer care and email, very freqntly my register mobile no changed to unknown number and calling 1800568xxxx channel no also not activating my channels

My register number is register to other person
Re: vc no: [protected] - unable to change channels
Inbox
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Customer care
Wed, feb 20, 5:57 pm (5 days ago)br...

I have started my base pack of channels at 130rs per month. But when i tried to view the free to air channel dd sports to watch an cricket match, dish tv is forcing me to subscribe star sports channel with 19rs+gst. If i need to pay such an big amount then what does 130rs was taken for plz resolve this

The money recharge rs 800 paid by my dish application for dish tv recharge on 19th feb 2019 through instant recharging by online transaction by my axis debit card thru i'd cca[protected], but i didnot get the money updated in my dish tv account and again on 20th feb 2019 done since it was of last day to recharge for continuation so i did it through google pay and got updated and my connection got continued, since 19th feb 2019 is pending needed focus by either updating or reversal
Regards
Prabhu

They are not changing my plan in spite of several requests. They have given me some plan of their own in south kannada and now when i am selecting my plan they are not changing it. Tired of calling them even i was given 18 minutes time to wait for the executive to take my call but all in vain. I have enclosed herewith the token id which i got but till now the pack is not added and i am unable to view the channels.
Please take strict action against them