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DishTV — trai rules change plan | customer care not responding | web/app login not working

My customer id is 83658377 of d2h. From last two months i am trying to change my plan as per the new trai rules. But i am not able to make any change in my plan. As a result i am not getting the channels compared to the amount i am paying.

For same, i tried to contact customer care by using phone and dropped an email as well. But on that too they are not responding. Moreover, i tried to reset my login credentials. But that too is not working on their website as well as application.

Requesting you to look into this matter and give me a solution on this.
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Comments

Dear sir,

As per the TRAI rule. Dish TV dth are not allowing us to select our own channels in FTA cateogary. They push all channels in FTA, which we do not want to see.

Regards

U. C. Patil
Dharwad
Reply
DishTV Customer Care's response, Mar 13, 2019
Verified Support
Dear Mr. Patil,

Hope you are doing good.

We are sorry for the experience you had. Please write to us about your concern with your VC number and registered mobile number at write2us@dishtv.in and we will put all our efforts in trying to help you out.

Regards,
Online Team
DishTV
DishTV Customer Care's response, Mar 22, 2019
Verified Support
Dear Mr. Patil,

Information about your complaint is still awaited from you. Please contact us on write2us@dishtv.in with the necessary details for any further assistance.

Regards,
Online Team
DishTV
Dear Customer (chintanghantiwala),

We apologize for the inconvenience. We have forwarded your concern to our team and will get back to you with an update soon.

Regards,
Team d2h
Reply
Dear Customer (chintanghantiwala),

We would like to inform you that package is already migrated as per the TRAI.

Regards,
Team d2h
Reply

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