[Resolved] Dishtv — Wrong VC no charged by me
On 09/12/2016 I have recharge my account with Rs. 365/-, but by mistake VC Number : [protected] is typed instead of [protected].
point 1. On my complain customer care executive said within 1 hr. amount will be credited .
Point 2 . No Amount credited to my VC no.
Point 3. Again talked to Cumtomer care Sr. executive they said we need 24 hrs.
Point 4 Nothing done by them. again i mailed to them and reply as mentioned below.
"Thank you for writing to DishTV.
We would like to inform you that as per company norms only one transaction can be credited and debited in same VC within 365 days of requested transaction while one transaction has already credited in wrong VC, hence payment cannot be transferred.
For any further assistance, please write back to us or call us on[protected].
Thank you for choosing DishTV and giving us the opportunity to provide you the best TV viewing experience. We value your association and assure you of our commitment to serve you better.
Complaint marked as Resolved Jan 17, 2017
[Dec 15, 2016] DishTV customer support has been notified about the posted complaint.
Verified SupportDishTV Customer Care's response, Dec 16, 2016
Hope you are doing good.
Thanks for voicing your concern. Please be assured that we are working on your problem and we will get in touch with you at the earliest. For any further clarifications, please drop us an email on firstname.lastname@example.org.
Verified SupportDishTV Customer Care's response, Dec 17, 2016
We hope your issue has been resolved. Please let us know if there is anything else we can help you with.
Please feel free to give us your feedback at email@example.com.
Have a nice day.
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