Domino's Pizza Complaints & Reviews

I ordered 2 pizzas eat in at the same outlet. The answer was we dont serve chilli flakes and oregano in house. It's only for people who take parcel. When asked mr. Bhagwan makode from sb road pune branch the incharge he mentioned u can complain regarding the same. Is it always media we should approach???
I did get a refund of 208/- from 300/- when i complained to online customare care. But such a arrogant staff is really demeaning....

Dear team,
I have ordered pizza at 21st dec 2018 and i have received my order at 11pm. I hachat with customer care and they told me that maximum time for delivery is 30 min for your area for that day kindly look in to this matter on an urgent basis if you are unable to provide food timely then then don't promises to the customer will deliver within a time otherwise refund will initiated. Why will i order from dominos if your unable...

Till day before yesterday, me and my friends were big fan of domino's pizza but this love has changed into hatred when we saw a living and moving worm dropping off our pizza slice.
Yes, on 31 st december 2018, me n my friends ordered pizza (Extravaganza medium), stuffed garlic bread, chocolates lava and brownie fantasy. N while we were eating the pizza, suddenly something fell from my friends slice when she took the bite. Initially....

This has been one of my worst experiences with dominos.
We placed this order 2 days back. Never received the order. Tried reaching support for 3 hours, but the calls were not responded. Never got a call back.

Today, i raised a complaint. Spoke to the manager at the restaurant (Green park). His response was so irresponsible: "i can't do anything because there are already 250 customer complaints with me".
br...

I called dominos around 7:30 pm and asked them about harda delivery last time. He told me to call domino’s around 1 hr before harda for placing order. I called them again from itarsi station as it was around 1 hour and 15 min before harda station but this time they are telling they won’t deliver because order has to be placed before 90 minutes. We are 6 adult travelling in train and going hungry because of domino’s. Really disappointed....

I had ordered pizza worth RS.239 on December 28 2018 through Domino's website. Payment was made via Free charge wallet. Money was debited and transaction was shown as successful but Order did not get placed. On contacting Domino's customer care and the restaurant from where I tried placing the order, I was told no order was received from my number and a refund would be made within 5 days. No refund has been received yet, neither has any intimation...

I have ordered a delivery with the order number 44 on 2nd jan 2019.
In payment mode, i have selected gpay and payment got deducted but transaction failed. Upon retrying again in payment section, selected gpay and transaction now succeeded.

Place : omr chennai
Amount : 784

Could you help getting the refund of the failed transaction.?

Thanks,
Shermela...

Hii my name is sajad gour i am complaining this coz i have not yet recieved my order of 31st december 2018. I have visited dominos pizza mira plaza, kashi mira road, beside sanghvi nagar, thane 401107. I ordered 2 cheese burst pizza and the staff take 1hr 30min to complete my order after getting my order i take one bite but it was not a cheese burst as i ordered. I complaint about it and the staff apologise and agree to give another pizzas...

We had ordered dominos pizaa on 31st december using our pnr number to be delivered to us at gwalior station at 10 pm. The order was booked and we got an confirmation sms and email from dominos and e-catering wing of irctc

We called the customer support of dominos, but it was in vain, there was no communication to us from dominos at all

If dominos was not able to deliver the pizza, it should have informed us about...

Hello team,

This mail is with regards to the attached order delivery. The tracker showed delivered within 30 mins while the actual order was delivered after 40 mins. When i contacted the customer service team, i was connected to the store manager (Nizampet) who initially lied saying system issue. Later agreed it was an error on delivery guy's part. Then he started negotiating for the refund. Since i made an online payment,...

Dear team,
I have ordered 2 midium size pizza and 1 garlic bread at 8:56 pm on 1 jan 2019 and i have received my order at10:30 pm. This is really pathetic if a brand like dominos is providing this type of service to customers. I have called ur call centre number also and they told me that maximum time for delivery is 1 hour for that day kindly look in to this matter on an urgent basis if you are unable to provide food timely then...

Place the order on 1st january with dominos
Amount paid inr 469
Billdeskfood1 orderid : ppt[protected]
Paytm wallet txn id : [protected]
Billdeskfood1 has not processed the order.
Customer care is non responsive as well.
Please take action against the unethical, unprofessional and the fraudulent behavior.
Money should be returned and additional penalties to be charges as well...

I have made a transection through my paytm wallet to dominos through billdeskfood1 (Order id - ppt[protected] dated 31/12/2018 by paytm transection id [protected] of inr 1075/-
I tried contacting paytm to resolve this issue but paytm asking customers to interact with their vendors like billdeskfood1.
Request you to trace my payment as per above transection id & kindly refund the same urgently...

Pizza was delivered 1.5 hrs late and cold. When i talked to the store they send new order and the delivery boy haven't called back as he reached the main gate and went back once he haven't found us.[protected] from this number the order was made. Order no.814. I want, my money refund please...!!! This is the way to deal with any customer.
Thank you,
Warm regards,
Aisha kapoor...

My first order no325 Billing amount 945.00
Order confarm confrim
And I have called customer care after 10 min
canceled 325 and new order no 366 amount 625 in everyday 20% off offer
But I already pay online Paytm amount 945 and
Customer care no ‭[protected]‬
Call and confrim 945-625 = 320 amount refund by delivery boy
But delivery boy refused and call store manager refused tack...

I received my order after 1 hour.
When i called dominos they told me to wait for one hour, i told them that it’s not in hour policy, you should give me the order within half an hour. He said mam nhi ho payega in a very rude way.
After when i received my order after an hour, the order was incomplete and then the delivery boy came after 1 hour next to deliver the incomplete order....

Hi, i ordered a pizza and pepsi on 24th december. The order was placed and also the money got deducted but an error occurred and it showed incomplete payment, the order got cancelled. Itp was placed through zomato. We contacted zomato support... Also tried calling the customer care of domino's. Already waited for 5-7 business days. Need some serious action asap....

Food delivery was much delayed.. Commitment by your executive was just 40 minuts whereas you have taken app 3 hrs due to which all of my guest left office without food and i have to dump all pizzas to dustbin or given to unwanted peoples.
I am sending you regular mails but there is no even single response on my mail.
Sending mail on [protected]@jublfood.com but no response since one and half month.

Deepakbr...

Hello
Sir,
Today i ordered some food online from dominos and made the payment though paytm wallet and as it was showed on my paytm wallet, the transaction was successful but i don’t get any sms or order from dominos. I’m very disappointed and i want to get my money refund.. Please takes the proper steps as soon as possible. Here the wallet txn id:[protected] and order id is ppt[protected]..
Mob bum: [protected]...

Hi on 10th december'18 (Order 165) i ordered a pizza from mobile app which was half an hour late from the expected time. The payment was done via paytm. And i was told by the delivery boy from dominos that your amount will be refunded in 48 hours. It didn't so i contacted customer care. The timeline of the refund kept on increasing from 7 to 10 to 14 to 20 days till the customer care finally agreed to get the restaurant on call. Today i....