Domino's Pizza Complaints & Reviews

We had ordered dominos pizaa on 31st december using our pnr number to be delivered to us at gwalior station at 10 pm. The order was booked and we got an confirmation sms and email from dominos and e-catering wing of irctc

We called the customer support of dominos, but it was in vain, there was no communication to us from dominos at all

If dominos was not able to deliver the pizza, it should have informed us about it, we would have arranged some alternative, but at 10 pm, we were left with no option to eat, even the pantry was closed and all 9 o[censored]s had to go to sleep without eating any food at all

Hello team,

This mail is with regards to the attached order delivery. The tracker showed delivered within 30 mins while the actual order was delivered after 40 mins. When i contacted the customer service team, i was connected to the store manager (Nizampet) who initially lied saying system issue. Later agreed it was an error on delivery guy's part. Then he started negotiating for the refund. Since i made an online payment, he continued to convince me to spare the refund this time. When i dint agree he agreed to deliver the same order on a day of my choice. While i gave my preference he never kept his word. All this happened over multiple calls and emails.

The most annoying part is your company never followed up on my complaint. Every time i had to chase. Is this how a brand works?

While i have filed a complaint in consumer forum, i will continue to share this experience on social media stating how i was treated for merely 600 indian rupees.

The feedback and support team are the worst teams. They are mere warm bodies, good for nothing.

Thanks
Stuti
[protected]

Dear team,
I have ordered 2 midium size pizza and 1 garlic bread at 8:56 pm on 1 jan 2019 and i have received my order at10:30 pm. This is really pathetic if a brand like dominos is providing this type of service to customers. I have called ur call centre number also and they told me that maximum time for delivery is 1 hour for that day kindly look in to this matter on an urgent basis if you are unable to provide food timely then it’s really shameful in today’s erena why will i order from dominos i[censored]r unable to provide pizza timely i m attaching screenshots for your reference

Saurabh singh
[protected]

Place the order on 1st january with dominos
Amount paid inr 469
Billdeskfood1 orderid : ppt[protected]
Paytm wallet txn id : [protected]
Billdeskfood1 has not processed the order.
Customer care is non responsive as well.
Please take action against the unethical, unprofessional and the fraudulent behavior.
Money should be returned and additional penalties to be charges as well

I have made a transection through my paytm wallet to dominos through billdeskfood1 (Order id - ppt[protected] dated 31/12/2018 by paytm transection id [protected] of inr 1075/-
I tried contacting paytm to resolve this issue but paytm asking customers to interact with their vendors like billdeskfood1.
Request you to trace my payment as per above transection id & kindly refund the same urgently

Pizza was delivered 1.5 hrs late and cold. When i talked to the store they send new order and the delivery boy haven't called back as he reached the main gate and went back once he haven't found us.[protected] from this number the order was made. Order no.814. I want, my money refund please...!!! This is the way to deal with any customer.
Thank you,
Warm regards,
Aisha kapoor

My first order no325 Billing amount 945.00
Order confarm confrim
And I have called customer care after 10 min
canceled 325 and new order no 366 amount 625 in everyday 20% off offer
But I already pay online Paytm amount 945 and
Customer care no ‭[protected]‬
Call and confrim 945-625 = 320 amount refund by delivery boy
But delivery boy refused and call store manager refused tack the difference amount
And dominos very bad service thanks 🙏

I received my order after 1 hour.
When i called dominos they told me to wait for one hour, i told them that it’s not in hour policy, you should give me the order within half an hour. He said mam nhi ho payega in a very rude way.
After when i received my order after an hour, the order was incomplete and then the delivery boy came after 1 hour next to deliver the incomplete order.

Hi, i ordered a pizza and pepsi on 24th december. The order was placed and also the money got deducted but an error occurred and it showed incomplete payment, the order got cancelled. Itp was placed through zomato. We contacted zomato support... Also tried calling the customer care of domino's. Already waited for 5-7 business days. Need some serious action asap.

Food delivery was much delayed.. Commitment by your executive was just 40 minuts whereas you have taken app 3 hrs due to which all of my guest left office without food and i have to dump all pizzas to dustbin or given to unwanted peoples.
I am sending you regular mails but there is no even single response on my mail.
Sending mail on [protected]@jublfood.com but no response since one and half month.

Deepak
[protected]

Hello
Sir,
Today i ordered some food online from dominos and made the payment though paytm wallet and as it was showed on my paytm wallet, the transaction was successful but i don’t get any sms or order from dominos. I’m very disappointed and i want to get my money refund.. Please takes the proper steps as soon as possible. Here the wallet txn id:[protected] and order id is ppt[protected]..
Mob bum: [protected]

Hi on 10th december'18 (Order 165) i ordered a pizza from mobile app which was half an hour late from the expected time. The payment was done via paytm. And i was told by the delivery boy from dominos that your amount will be refunded in 48 hours. It didn't so i contacted customer care. The timeline of the refund kept on increasing from 7 to 10 to 14 to 20 days till the customer care finally agreed to get the restaurant on call. Today i. E the 30th of december the restaurant finally agreed after dodging call for 2-3 days that the payment was unsuccessful. I asked them to reattempt the payment. They told me i should have contacted them on day 1 and now they could not refund. They also said they could at max get me a discount on the next order i make in that very restaurant. I told them i was out of the city. On this, they simply disconnected the call. I'm highly displeased with the lack of professionalism dominos management has regarding its outlets.
Here are three "concern ref" numbers messaged to me by dominos - 7797559, 7835495, 7685500

We ordered a pizza from dominos pizza sector 10 a gurgaon and received pizza in time but during eating found a peace of broken fiber, which got crushed in teeth of my kid 3 yr old.
But by god grace it was caught by me. So, health hazard was prevented. So, please need strict action and refund of amount for order no. 383 placed via dominos app
For sector 11 heera nagar, gurgaon
Amardeep sharma

I have ordered in domino's pizza website for 1826 inr and paid through paytm app.
Order id is ppt[protected] and wallet transaction id is [protected].
Payment was successful but domino's order was failed.
Since the transaction is successful money is deducted from my account but dominos didn't receive it.
Please find the attached details and initiate the refund asap

My prepaid order numbers are
81 & 82, bhavnagar dominos
On date 26/12/18,
Bhavnagar dominos said they have maintainance issues so they are cancelling my both orders,

Since then no sms / notification came from dominos about my refund.

When i will get my refund ? Usually we got it within 24-48 hrs from all other platforms,
But its already 3 days & I didn’t got my refund
Whom to complain & whom to blaim for this

Ordered from [protected] mobile
2 orders at the almost same time

Dear Sir/ Madam,

I have given online Pizza order in Mulund – Mumbai ( Order No – 103 ) but order goes to different location – Thane and received order lately almost 50 minutes. As per their rule if order didn't complete within 30 min. then refund will be given and free Pizza will be served but after 4 calls they given me false answer but no refund initiated.
When called their helpline kept on hold for 10 min and asked different types of question so customer should get either irate/ shut down calls. Domino's Pizza Company is cheating customers and when called for refund given false answer like 7 day/ 3 days refund will be given but no complaint logged from their side.
It is an unprofessional and careless attitude by Domino's customer care and serious action needs to be taken against Company.

I placed my requirements in online on 27/12/18 at nelson manickam road restaurant, chennai, my order no is 118 and the delivery time is 8/45. I received a message at 8/50 the ordered items were delivered, but no body came for delivery i was in the home. I waited up to 9/15 pm no body came then i went to the shop and asked about the delivery they said the orginal delivery boy given the stuff to other boy he will deliver it, since it is too late i ask them to cancel the order and refund the amount.
They said it will take minimum 7 to 8 working days to credit.
I am totally unhappy about the restaurant functioning, kindly refund my amount at the earliest
Thanks

I placed an order on 24 December 2018 amounting Rs. 546. The money got deducted from my PayZapp wallet but the order was never placed. According to Dominos Store my order was not received. I have mailed to [protected]@jublfood.com but haven't got any confirmation or complaint number reference from their side. I need help to get my refund.
I have attached Invoice for the transaction.

TXN ID[protected]uS66yR9

I placed an order on 24 december 2018 amounting rs. 546. The money got deducted from my payzapp wallet but the order was never placed. According to dominos store my order was not received. I have mailed to [protected]@jublfood.com but haven't got any confirmation or complaint number reference from their side. I need help to get my refund.
I have attached invoice for the transaction.

Txn id[protected]nd36nd0

To Dominos Customer Care,
On the 23rd of September, I ordered dominos delivery in Mumbai at 10:51 a.m. on my dominos app from the number [protected]. Unfortunately I called after an hour to customer care only to find out that my order had been cancelled and I would be granted a refund.
I have been waiting for the past 3 months but haven’t received any refunds although I called numerous times.
The last time I talked to customer care, I was told that I wouldn’t get refund but another order for the same value in Mumbai.
I am thoroughly disappointed with the service from such a reputed company.
I currently live in Surat and will appreciate my initial refund back with some or the other kinds of compensations.

Thank you,

Husain Shabbir Husain
[protected]