Domino's Pizza Complaints & Reviews

Hi last week on dt. 22/01, i ordered a pizza on oulet... Payment deducted from my account but from there side the recepit didnt came from transactions machine they said again you will receive msg for the same and said the money will be refunded for your previous transaction. and then the double transaction is made for the same order and it’s been more than 7 days . Didn’t get my refund back yet
I want the refund of the amnt and for this, neither i have received any communication from bank nor from domino's... I need a revert on the same...

Expecting some serious action against my complaint
I have attached the Screen shot of my confirmed payment so please look forward to it

On 1st January 2023 I ordered pizza from Dominos and was allotted order no. 519 from Alambagh Store. When my pizza arrived it was thoroughly cold, box was untidy and no sealing of dominos was on the box, yes it was only folded. How can you be assured that quality was maintained during delivering pizza as it was opened. Number of oregano sachet mentioned were 6 on the bill but we found only 4.
I complained through the dominos app on same day (1st January 2023) about this issue and informed them, they registered my grievance and allotted me reference no. 4690058 and assured to resolve the issue within 24 hours.
It happened first time, when our kids complained for the poor taste of pizza, it was hard and uneven crust. Once I was contacted by the Dominos store that they will give me a complimentary pizza. When I called them on 22nd Januarry 2023 for providing the complimentary pizza they smoothly denied and asked to order on some next day.
As I have already a regular customer of dominos and when I had an issue the company should resolve this issue to ensure that customers satisfaction is the most preferable thing to the brand. However, Since then I have complained more that 5 times to the Dominos to resolve my issue, yet it is unsolved. I request dominos to refund my money as no quality was maintained in delivering pizza.

My order was not confirmed but my balance was deducted from my gpay and i was not even directed to Domino's app. So again from the Domino's customer care i was told that my refund will be processed within 7 days but i have still not received my refund.
And i thought that my amount will be refunded within few days so again i made a new order and paid via cash.
When will I get my return for my first deducted amount?
I have my slip for the cash payment done and also i have my gpay slip amount deducted.

I ordered 2 regular pizza and they didn't give any ketchup and only 2 chilli flakes
On online delivery and said that it's company policy. I want to know is it true. They said for 1 regular pizza they will provide only 1 chilli flakes packet and no ketchup is provided for online delivery.Also 1 pizza was cold.

I ordered on 20 January 2023
Order delay
My order no is 15

Staff talking rudely

Staff girl named Dimple Domino her contact number is +91 [protected]

Staff rude behaviour
I ordered on 20 January 2023
My order no is 15

Order delivery was too late ...
I call but they are not answering my call

Dimple Domino (staff girl) there was misbehaving, talk rudely
Her contact number is +91 [protected]

Dear Domino's your 30 mins delivery Guarantee has failed. It's been over 1hour 20 mins and you guys are still baking pizza 🍕.

Still It's showing being baked on my Domino's app.

Invoice no:66079/22/58231
Order no 154

My house is 3 km from your outlet. How long will you take to deliver it?

I did a transaction on 25th dec of 1002 rs but they haven't received and it was deducted by my account. They said i will get my refund in 7 days but its now 3 weeks i haven't received

Ordered to Domino's today and i m regular customer of Domino's. But they always despatched cold pizza and never on time. Today's i order and they despatch but after reaching at our society delivery boy refuse to deliver because his store manager ordered him not to deliver. Once they delivered pizaa and all seals were broken and i seen the spot marks on the box. I raise complaint but they did nothing. More then 8 to 9 time they did the same thing. Kindly take action

Order no. 100 from Daryaganj branch in Delhi on 12/1/23. ordered tomato, onion, golden corn pizza. All were uncooked, crust was hard n powdery, sides were completely raw. Made me sick and i got food poisoning, diarrhoea n stomach ache. i raised a complaint. fraud ajeet raj manager ([protected]) called me n told will refund the amt in source acct. i hv his phn recrding. but he didnt instead gave in dominos wallet n abused me, He is fraud.
I want in source acct as promised. i am ready to gv d pizzas back as they made me sick n cant eat more. dis is forced ordering

I fesing this problam multipel time

I have raised many requests for duplicate bill of my order number 153 for Rs 1333 on Dec 16 from Kharadi, Pune store.
I have raised requests through web site and mobile app. I have been trying to raise requests since last 24 days and raised many requests. They send only ticket number and to revert in 72 hours but no response from Domino's.

Very bad customer care service and unethical behaviour from Dominos being a big food chain company. I have attached screen shot of my complain.

I have not placed this order #154 nor have I visited the store on 8-Jan for any carry-out.

Stop using my cellphone number for taking orders that I have not ordered.

Very unprofessional & unethical of Domino's to misuse their customer contact details. It's a serious offence!

Rohit Kumar employee id[protected]
Domino's Store ID DP164221 (Doosra, Patna)
Store K Starating se hi Delivery boy ki post pr work kr rha tha.
Abhi k Manager
Mr. Pinku Kumar[protected] ji k ManMani k karan mera id working days me hiDeactivate kr diye.
Salery n aane pr puchha gya to Technical issues ka Bahana bata kr mujhe 17 days tak free me kaam krwaya gya...
Uske. Baad maine dusre Store me work krne ki baat kahi to Mera ID Note Hiring me daal diya gya.
Kya Dominos k Senior Staff Waalon ka Dadagiri Sahna padega.
Ye Store Pahle se hi bahut badnam h.
2 Manager+1 Tranious Suspende ho chuke h.
Agar is Store ki Koi Achchhe se Janch kren to or v bahut si Ground Level ki baten pta chalegi.
Filhaal Inko koi itna hi pucho ki kisi ki id Deactivate krne se pahle ya baad me bataya kyu nahi.
Kya yahi Domino, s ki policies h.

Kya mai Dubara kaam nhi kr sakta hu.
Aise kitno k sath hua hoga.

Hi Team

Yesterday I was purchased two pizzas of 49 amount from your vvip raj nagar extension Ghaziabad but the quality was so poor of pizzas and pizaa base was so stale I never suggest anyone to purchase this pizza

I found a hair in my pizza which I ordered from zomato.

Hi,
I was in Goa and I had ordered pizzas in person at dominos outlet SHOP NO.10-11, OLD MUNICIPAL BUILDING, 18 JUNE ROAD, DR. ATMARAM BORKAR ROAD, PANJIM, GOA - 403001 PH.NO.[protected]/82/ 2231169. Hours are
Once I paid they said they didn't receive money. They asked me to pay again and said the last payment will be refunded as it would have failed. Until now I haven't received refund. I have contacted the dominos multiple times but no response.
Further I checked with my bank they said dominos bank have received the payment. I need refund as soon as possible.
Please look into this as soon as possible.

I ordered pizza from dominos app and selected to pay through amazon pay. The app redirected me to amazon pay website and then i paid the amt. but I didn't recieved any confirmation message from dominos and was also not showing in order history in dominos app.
I contacted dominos store from whrere I order, but they said, they didn't recieved any such payment.
My payment reference no. Is[protected]

Hello,
I ordered pizza on 10th dec 2022 which was never delivered.

They have not refunded the money even after sending 20+ emails and tweets.

Ordered to
Domino's pizza
SRINIDHI LANDMARK NEW THIPPASANDRA BANGALORE
12 1 New Thippasandra Main Road 58 Hosathippasandra PID 74 59 12 1 Bangalore 560075

Order details
Order No. 246|[protected]|22:10:24

I really like the offers and pizza taste, but try new one yesterday highly dissapointed, dominator pizza regular rupees 331 offer, they mentioned 1 pound cheese and creamy and delicious, Pls check the photo where that 1 pound cheese and creamy, especially I ordered thin crust for texture, but it's look like very average, margarita pizza better than this, I complained, domino's service call and next time not happened they said, the ans not satisfied, I mention again and again this worth for that amount, they said next won't happen, now already happened what do u do?, no ans... I am not satisfied..