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Domino's Pizza Complaints & Reviews

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Updated: Feb 25, 2026
Complaints 6599
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726
Unresolved
5873
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Domino's Pizza reviews & complaints page 13

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J
Jitendra N P
Jan 5, 2023
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I found a hair in my pizza which I ordered from zomato.
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    M
    mohit505
    Jan 5, 2023
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    Hi,
    I was in Goa and I had ordered pizzas in person at dominos outlet SHOP NO.10-11, OLD MUNICIPAL BUILDING, 18 JUNE ROAD, DR. ATMARAM BORKAR ROAD, PANJIM, GOA - 403001 PH.NO.[protected]/82/ 2231169. Hours are
    Once I paid they said they didn't receive money. They asked me to pay again and said the last payment will be refunded as it would have failed. Until now I haven't received refund. I have contacted the dominos multiple times but no response.
    Further I checked with my bank they said dominos bank have received the payment. I need refund as soon as possible.
    Please look into this as soon as possible.
    Domino's Pizza customer support has been notified about the posted complaint.
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      O
      Om Gauraha
      Jan 4, 2023
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      I ordered pizza from dominos app and selected to pay through amazon pay. The app redirected me to amazon pay website and then i paid the amt. but I didn't recieved any confirmation message from dominos and was also not showing in order history in dominos app.
      I contacted dominos store from whrere I order, but they said, they didn't recieved any such payment.
      My payment reference no. Is[protected]
      Domino's Pizza customer support has been notified about the posted complaint.
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        A
        anishcr
        from Bengaluru, Karnataka
        Jan 3, 2023
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        Hello,
        I ordered pizza on 10th dec 2022 which was never delivered.

        They have not refunded the money even after sending 20+ emails and tweets.

        Ordered to
        Domino's pizza
        SRINIDHI LANDMARK NEW THIPPASANDRA BANGALORE
        12 1 New Thippasandra Main Road 58 Hosathippasandra PID 74 59 12 1 Bangalore 560075

        Order details
        Order No. 246|[protected]|22:10:24
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          A
          Arudiv
          from Erode, Tamil Nadu
          Jan 3, 2023
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          I really like the offers and pizza taste, but try new one yesterday highly dissapointed, dominator pizza regular rupees 331 offer, they mentioned 1 pound cheese and creamy and delicious, Pls check the photo where that 1 pound cheese and creamy, especially I ordered thin crust for texture, but it's look like very average, margarita pizza better than this, I complained, domino's service call and next time not happened they said, the ans not satisfied, I mention again and again this worth for that amount, they said next won't happen, now already happened what do u do?, no ans... I am not satisfied..
          Domino's Pizza customer support has been notified about the posted complaint.
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            M
            Muskan Sapolia
            from New Delhi, Delhi
            Jan 2, 2023
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            I tried placing on 31-12-22. The money got deducted but the order wasn’t placed. Again i had to place the order and make the payment online on delivery.

            I haven’t got any refund yet.
            The order for which money got deducted but wasn’t placed was with the following details-

            Txn id[protected]
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              P
              Pragati Dhoot
              from Mumbai, Maharashtra
              Jan 2, 2023
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              Address: Sadashiv Peth, Pune

              Non veg garlic bread delivered instead of veg garlic bread. Also Complaint not attended properly
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                D
                Deeksha Mishra_05
                from Ghaziabad, Uttar Pradesh
                Dec 31, 2022
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                I ordered pizza from Domino's. They showed pizza delivered but i didn't receive my order.I am waiting almost 2hr30min but i didn't receive my order. Store didn't pick my call i called 30 call. I am very disturbed for Domino's service.
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                  S
                  Sanjana mehta 20
                  Dec 30, 2022
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                  Address: Bangalore

                  I have received the order with missing item, I order from Swiggy from dominos. I asked for refund they told me to come to location to get the refund . How is it fair ?
                  If I paid online they should refund me online only … why they are calling me to come ??

                  I asked customer care representative they are not helping me out . They told they are not responsible.. for this

                  So what’s the deal ?? Why we are ordering from Swiggy on faith !?? If they are not ready to take any action . For customer complain .

                  This is very irresponsible act

                  I will not order from Swiggy anymore

                  Worst service provider
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                    R
                    Rajat Sahoo
                    Dec 28, 2022
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                    Dear Team,

                    This is to let you know that I had visited dominoes pizza on dtd. 11.12.2022. When I placed order, money was debited but order was not successfully placed via google pay. So I had to reorder it via order I’d 165. The amount that was debited was Rs 169.

                    Kindly do the needful to refund the aforesaid amount back to original mode of payment.

                    Mobile number used for making the transaction: +[protected]

                    Name : Barsarani Sahu
                    Domino's Pizza customer support has been notified about the posted complaint.
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                      S
                      Sonali R
                      Dec 27, 2022
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                      Resolved

                      I placed an order in Domino's outlet on 13th December 2022 around 9:45pm. I made the payment through UPI. Money got debited rom my account but domino nit received. So they asked me to make another payment as the previous one will credit back to me in 7-10 working days as per the dominos employees. Ite now past 10 days. and I am still waiting for my refund.

                      Please let me know, if there is any place where I need to make complaint. I am contacting the outlet as well.

                      Thank you
                      Dec 31, 2022
                      Complaint marked as Resolved 
                      I contacted the outlet. And they send my complaints to their respective department. And got my refund after 4 days. Thank you
                      Domino's Pizza customer support has been notified about the posted complaint.
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                        R
                        Rmrana753
                        from NAGPUR, Maharashtra
                        Dec 26, 2022
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                        Employee name Mayur Thakre from Nagpur Maharashtra poonam chamber outlet.

                        kindly teach your employee to how to talk and communicate with your customer. he is very arrogant and do not know how to deal with your customers. He is making false allegation without having any proof. I am ready to give every evidence, also ready to check CCTV footage.
                        His action in front of other customer in the outlet was non professional causing damage to my reputation which is a clear case of defamation.

                        Kindly look into the matter and take proper action against the employee
                        Domino's Pizza customer support has been notified about the posted complaint.
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                          L
                          Lubaba Shaheen
                          Dec 26, 2022
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                          Almost 20 days back I made an online payment through the link provided by dominos for placing an order. It was done twice as the lady taking orders said that there was some problem with the internet. She also added that the money would be refunded within 48 hours. To my the amount was not refunded even after a week. The lady gave me her contact for follow up. I kept asking her for the refund and almost 10 days later a refund of the first amount was done. The refund of the second amount is yet to be done. I request it to be done ASAP as this kind of behaviour is not acceptable at all.
                          Domino's Pizza customer support has been notified about the posted complaint.
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                            G
                            Geetika Rathi
                            from Mumbai, Maharashtra
                            Dec 25, 2022
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                            Address: 117-A,JAKHAR COLONY , SRI GANGANAGAR, RAJASTHAN

                            Sir, we ordered 4 pizza but get only 3 piza, and 4th piza not get even after 4 hour, and not getting any call after toll free no. complaint, on 25 Jan 2022, order no. 267, by [protected] number, please refund or 2 more free piza
                            Domino's Pizza customer support has been notified about the posted complaint.
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                              H
                              Himanshu_01
                              Dec 25, 2022
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                              Address: City mall kota.

                              On 4th dec i ordered pizza from city mall kota store. My money has been deducted and still not initiated. Payment was successful but order got failed. As cashier told it'll get refund in 5 7 working day but it not its being more than 20 days. And i also informed to manager of city mall dominos manager but don't got any clues.
                              Domino's Pizza customer support has been notified about the posted complaint.
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                                M
                                Mohnishhandball
                                Dec 24, 2022
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                                Address: Nashik

                                Pizza Delivered Late by 1 hr
                                I have been requesting for refund for past 7-8 days.
                                But No Call and they are texting that we have called you and I didn't answer the call.

                                No calls at all. I need my refund
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                                  D
                                  Deepak177
                                  from Mumbai, Maharashtra
                                  Dec 22, 2022
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                                  Address: Domino's Pizza Lokhandwala

                                  I am suffering from food poisoning after having your rotten ingredients.

                                  I don't want a compensation but I want to legally escalate this issue so that nobody else suffers like me.
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                                    D
                                    Deepak177
                                    from Mumbai, Maharashtra
                                    Dec 22, 2022
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                                    Address: Domino's Pizza Lokhandwala Andheri West Mumbai

                                    I ordered a large sized Non Veg Supreme pizza from the Mumbai Andheri West Lokhandwala Branch and the pizza had stale toppings and rotten cheese.

                                    To much of my realisation I had two slices and stopped only to discover that I had food poisoning the next morning.

                                    I am going to escalate this on twitter and go to the consumer court if necessary.

                                    Since when has the greed for hogging money and serving customers rotten food has turned you into monsters with no value for human life.

                                    This is really unacceptable and horrible.
                                    Domino's Pizza customer support has been notified about the posted complaint.
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                                      P
                                      Pavankumar856
                                      Dec 22, 2022
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                                      I have 2-EGift cards worth 500Rs each. When I try to use them it says pin is not valid without even taking me to the OTP/PIN entering page.

                                      [protected] this the number of 1 coupon. Let's see if it makes any difference after posting here.

                                      I tried contacting dominos through their email but the customer service there is not even responding.
                                      And the toll free always redirects too automated IVR.

                                      There is no option to contact any person from dominos.

                                      After this experience my interest towards dropped and I'm questioning myself why did I even take those E-Gift cards. Thanks DOMINOS for this experience. Let's see if I ever become a customer to you again. ✌️
                                      Domino's Pizza customer support has been notified about the posted complaint.
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                                        A
                                        anshulagarwal111
                                        from Lucknow, Uttar Pradesh
                                        Dec 20, 2022
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                                        Address: Rajajipuram Lucknow

                                        Hi team,

                                        I have placed an order on 7th december, 2022
                                        Order number 166

                                        I havent received the invoice on asking the delivery man went away. On calling the store number has no incoming.
                                        Next day when another representative connected he said that invoice gets scrapped and no invoice can be given. I requeeted duplicate invoice from app which promised 48hrs to send invoice on mail but havent received even after a week
                                        Domino's Pizza customer support has been notified about the posted complaint.
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