Domino's Pizza Complaints & Reviews

Complaint regarding delivery. I have ordered food from Dominos which is situated at Hazaribagh Jharkhand. Manager of that store had cancelled the order, and arguing for not delivering order at given address. They have accepted the order in given location. If they can't deliver the order in given location then they should not accept the order. After asking so many questions regarding delivery, they aren't able to answer. Atlast the manager of the store cancelled my order, which is unacceptable and I request you to please look into this matter cause in this area everybody is facing the same problem.

Please do the needful.

Hi,

I have received my order late and dilivery guy asked me for payment which I make using gpay and he assured me that I will receive refund in wallet but so far I didn't receive refund..

My ORDER ID :- 286

Order date 3/30/2023

Place :- GT Central, Malviya Nagar, Jaipur 302017 (Rajasthan)

Please do the needful as soon as possible

Thank you,
Hitesh

I have ordered pizza and coke on 17 March however coke was not delivered and still now refund of 57 not initiated, I have made multiple follow ups and no proper response for the same.

Need proper action to be taken on this scam.

Order No - 235 dated 17 March at Velachery, Chennai 600042

Contact [protected]

I received a call from the Domino's delivery executive and he denied to deliver...i could hear his tempo and shaking voice which indicated that he was high on something. It was such an unexpected rude behaviour of the delivery executive and on top of that when I said that if don't deliver then I will file a complaint, to that he reverted that do whatever you what to do.

Order no 188
Ordered from the lalpur (Ranchi) unit around 8:30pm and received the order at 10:30pm. Asked the delivery guy to talk to the restaurant manager which he rejected thrice and finally called with no response from someone named "Irfan", i had a number of someone else named "Ashit Mandal" with no response also called him 7 times, also 1 chocolava ordered which was missing and still charged me full amount. My wife has got diarrhea and still nothing from Domino's end. Need help.

My name is Sidharth and i am an ex employee of domino's pizza with employee code:- 876398 / TM1 . I resigned from domino's pizza in the month of 13January of the year 2019 & since that time i have been trying on several times to claim my pf. Currently m living in kaza lahaul spiti i cant come many times so Please look into the matter & help me to get my pf amount as soon as possible as because i need it so please dear sir its my humble request to claim it Mobile -[protected]
Emp.code-876398 / TM1
UAN:
[protected]
THANKYOU

I gave an order of 3 regular pizzas in Domino's, worth total of Rs.220 at 8:00 p.m. on 26/03/2023. (Order no. 140)
The order was delivered at 8:43 p.m. I claimed for the free delivery clause of domino's by the delivery person. The delivery person asked his superior about the order and I was told that my order was elegible for the free late order delivery clause but I had to pay him at that time and was told that my money will be refunded in my domino's wallet in 24-48 hours. It has been more than 60 hours now and I have not got any refund.

I ordered a pizza and paid oniine for the same but the transaction said that it failed, the amount being deducted from my account. complained on phonepay through which i made the payment.they said they will look into it and if the payment did'nt reach dominos it will be refunded in three days. after three days they informed that the money has reached into dominos and they are in contact with them and they have already said dominos to review the payment. and it would take a month for that and that will be confirmed by the month end. after the month passed phonepay confirmed with dominos that they received the payment so i should talk to them.
upon first talk to dominos over the call they said they already refunded the amount the next day of the orer was placed. upon telling them that no they did not they insist to write the mail. so i wrote them a mail stating every detail upon which i got the reply that the refund will be processed in a week time. so i waited. after a week i contacted them again and this time i was surprised and furious too when at my reminder after a week time they said i have to fill a form for the issue( as if they did'nt know anything ) the form asked a mandatory field of the store from where iu have issue. but i ordered from their online app so i don't really choose any store and also the order was'nt complete so there isnt any detail of that order. after i was angry and told them that this isnt how things work . they stopped responding to my mails. so i am here for help and justice . this is absolutely not acceptable

Hi,

We ordered food from Dominos via swiggy app on March 19, 2023. Veg pizza and fries. After consuming the food, my 10 year old son and 30 year old nephew fell sick badly. They had vomitings, stomach pain and fever. Both of them visited doctor, took medicines and suffered for more than 3 days.

I called dominos and swiggy on the same day. Their response was very poor. Dominos store manager asked me to check if my son ate anything else as they did not have complaints from anyone else.

Swiggy did not even acknowledge the health issue. They refunded 63 rupees, not sure why or who asked for the refund! I've been receiving standard responses after follow ups with zero empathy or concern about health issue.

This is quite surprising considering these are 2 big food delivery platforms in India. Am disappointed and would like your intervention.

Swiggy order ID:[protected]
Date: March 19, 2023

After an hour of placing my order after a hard day's work, I got a call from Mr.Saikumar, Manager, Domino's Nolambur branch stating my order stands cancelled as they just realised that it has been routed to a branch that's too far from my location. When asked whose fault it was, he casually brushed it aside saying he doesn't know and doesn't care but he cannot deliver!!! When i questioned about his arrogance being in the customer service dept, he blatantly said he was the owner of Domino's and challenged me saying I cannot do anything to escalate this situation!!! Ridiculous as it seems, i am now curious as to how an International Brand like Domino's is going to take this case up.

On March 13 i ordered 9 regular ht pm bbq chicken pizza and 1 reg ht pm hs pnrcap pizza for inr 1186.5, i paid through gpay and the transaction session expired at the dominos pizza dlf porur chennai, and amount of inr 1186.5 was debited from my bank account, the dominos staff said me that the amount will be reversed to my account, again i have paid of inr 1186.5 by using friend debit card. i have paid two times for the same product...nearly...

I recently placed an order from dominos app and it got canceled. the payment was done and i got no confirmation message. will i get a refund for the same? if yes, when and how?

I ordered from dominos on 8 March, the quoted time was 2 hours, therefore, we requested them to cancel In the application, it showed " refund initiated, please wait till 8-10 days". HOwever it has been over 13 days and despite repeatedly reaching out to dominos, they didnot revert back and even when they did, they simply said no order with this number exists.

The order number is 653 and following is the attachment for proof.

Order number 188. Order was a 30 mins guarantee order but did not receive any.Amount got deducted and not refunded.

Order number 188 . Order was a 30 min guarantee order.. but did not receive after an hour also.Amount got deducted.please help

Hi, i placed a swiggy order to Dominos at 10:16pm and it was a 30 min guarantee order but i did not receive it till 11:40 pm . Dominos and swiggy are not reachable on customer services and they called and said the order could not be cancelled and could not get refund.please help

On 15-march-2023, i have order pizza and make payment via upi . At first time, payment not not done and showing error then i tried second time payment was done at chembur franchisee of dominos. but my account was debited twice when i spoke to them they said it will be return in 2
hours on next day i call then once more they simple telling they have received one payment
No refund is received
please look into it and provide me with refund

I've tried using E Gift Voucher while paying but it's showing "This payment option is not available" since 2 weeks

I have ordered pizza from Domino's app today, my money has been deducted but order had not placed and money is successfully credited to [protected]@paytm account with transaction I'd no.[protected]
Kindly resolve this issue and plzz refund my money as soon as possible.

I have ordered pizza from Domino's app 13.03.2023, my money has been deducted but order had not placed and money is successfully credited to [protected]@paytm account with transaction I'd no.[protected]
Kindly resolve this issue and plzz refund my money as soon as possible.