Domino's Pizza Complaints & Reviews

Dear sir/ mam,
I ordered from dominos from zomato application dated on 22 september around 9:40. After waiting for 45 minutes we called them and they told us that our order is on the way and still after waiting further for one hour they cancelled our order. We called them then they said your money will be refunded within a week.But even after 15 days we didnt recieved any refund.This is totally injustified with us that neither we got our order at late night waiting for 1 and a half hour and nor our money back. We didnt expected this especially from Dominos. Please look into this matter.
Order no. 618 from zomato app Dominos Mg Road
Date:-22/09/18
Mobile Number:-[protected]

I made a complaint three days back of the two pizza's sent from your rajouri garden outlet, bill copy and photo's of the pizza delivered attached for your reference, do you think the chicken you had sprinkled on it the right quantity, kindly view the quality which was served by your company and revert.

Regards,

Iqbal singh arora
Mob.: [protected] & [protected]

Dear dominoes pizza
I recently visited one of your outlet in sector 20 kharghar .there sitting arrangements is totally messed up ..they had some birthday party, we were told not to sit on the particular chair so we sat on another but she came again said this is also reserve so I asked her to put a reserve tag on booked tables .It was quite insulting .
They use very less cheese in there pizza mania many times I had to returne it .I know pizza mania is not loaded fully with cheese but i have been having this pizza for many years and from different places so I know the proportion of this pizza .
I request you to please look into this matter .there service is very poor

I order a pizza on 7th october at 9.04 pm but not was not delivered i was waiting for more than 1 hour and called to the branch (Venkatakrishna road, mandaveli branch) they simple saying will get delivered in 30 mins or else i can cancel refund will be initiated in 7 days, what kind of services very very very bad
They are giving commitment for 30 mins delivery or free of cost, but they are maintaining the standards, its really bad compare to other pizza companies dominos rating will be in minus.

Hi all want to share my experience with domino's pizza chembur branch delivery boy asked us to come out and collect the order. As he says we not deliver pizza in slum area where i requested him there is only one lane to reached. But he refused also his manager ravi gupta taking his side. He also you have to came out and collect this is they delivered the service.
Extremely not happy with the service. My order number is 309.

I am get the pizza after 45 mints from my order time. And the pizza also cold. It's test also not good. I am ordered two nos of pizza. On farmhouse pizza, the mushrooms are too bad on test. This was disappointed me. And i think it was waste of money. So refund my total amount as soon as possible. The deliver boy also give me a sorry card. So look into this.

Hi

The complaint is for dominos rk plaza moradabad-244001
The amenities of the restaurant are very poor
1. Doors are broken
2. Order number display is out of order
3. Poor management of staff
4. Bathrooms are dirty
5. Zero customer satisfaction

Thanks
Abhishek malhotra

When i went to mumbai i made an order for pizza from dominos for 346 rupees but i didint recevied any confirmation message, when i tried calling customer care they told me that my order has been cancelled andthe refund shall be done within 3 days. But till now they didn't refunded the amount. Transaction id [protected]. Please do something as soon as possible.

Irresponsible staff... Freaking out the customers nd blaming customers for their mistake... Placing order by staff without knowing hw to workon... V bad service 🙏🙏 delivery timing s shifted as per their convenience... Delayed staff nd delivery time... V bad service of dominos.. Better try enjoying ur pizza frm pizzahut which provides better service nd lovely pizzas... (Dear dominos ur breaking the trust of the customers try to improve ur service)

I got your order late. According to the company's terms and conditions, i should get my refund. I have talked in your customer care but i am not getting any response. For this i have been calling your company many times but i am not getting any response from you. I am not satisfied with your services like this at all. So please give me my refund. I will wait for an answer from you
Thank you

I tried placing an order on 26/9/18. I payed using google tez. Tez showed that money is successfully deposited in jubilant ltd's account. But my order was was not confirmed. Its been 10 days now and my rs 444 have not been refunded. I tried calling them but they say they cannot do anything, refund is an automatic process. Google transaction id is cicagkcc5monqw and upi transaction id is[protected].

I ordered pizza on 2nd 2018 oct but my order was not placed and my money got deducted. Then i ordered again then order got placed but again money got deducted. My first deduction has not been refunded yet. Kindly look into this.

The reference i'd is[protected]
I order for my brother who lives in delhi

I had done transaction via net banking

Hello, we have placed the order for 6 vegloaded pizzas today on dominos online and the paymrnt was made through sbi net banking. Our amount 813 rs was deducted from our account but the order confirmation was not received. After calling to dominos they say that they didnt receive the order from our mobile number so they cant do anything. Please refund the money.
Regards,
Mouli

I'd like to register a complaint regarding my refund. I paid online for two orders worth rs 314 each (Making the total equal to rs 628) on 24th september, the order failed but the amount was debited both the times. I'd appreciate it if you could refund my balance. According to the text alert, it should've been refunded within a week but it has not been done.

Yesterday night around 10 pm we orderded in dominos for the bill amount of 447 and it is paid through my debit card. Payment was successful and money was debited. But one of the dominos representative called and informed that there is no stock and we will refund your money and u will get an intimation regarding this. But still now there is no reply

I ordered pizzas worth rs. 1092/- on 30th september, sunday 2018. all the three times we tried to place the order the respone showed payment failed and under it it was written payment successful. we got confused and then called the rajouri garden branch dutta market main road dominos branch which confirmed that the payment was through and the order was getting ready but when asked about how many transactions were made, they didnt declare. since i was not getting any bank updates on my phone thus couldnt cross check. next day on 1st october i went to the OBC bank shivaji enclave to get my pass book updated which showed that 3 transactions took place for the same order. which amounted to RS. 3276/- then i went to dominos where i showed my passbook to gaurav who said was the head of the team of the rajouri garden dominos branch. he told me to wait for sometime as the transaction might get reverted but i told him that the transactions havecleared as it is showing in my passbook and the amount has been deducted from my account. gaurav didnt lodge my complaint and rather told me to come after 10 bank working days and if the problem doesnt get solved then we will lodge a complaint and he even asked me to disclose the trnsaction no. of the 3 transactions. but he did not file any complaint. now my money is stuck and no one is taking or lodging my complaint. please help

I had placed an order for a regular size cheese burst pizza costing Rs.389 on 27th Sept 2018. The money was debited from my account but the order was not placed. Please help me getting the refund, already 6 days have passed. This was on Thursday, September 27th. Mode of payment was PayTm and time of payment was 23:55 IST

Name: Anant Kumar
Contact/PayTm: +91 [protected]

For the order cancelled by the restaurant they are not giving the refund.
Worst management, reached customer care, online complain and spoke with restaurant but no use. Only reason is they forgot to cancel the order and now they are asking me take the order when i no longer need the items.
Is it like eat when we prepare or when the user needs you prepare?

Worst is even the customer care people are not responding properly.

I order pizzas and i didn't get my order. This is happening with me third time. And even refunded money. Worst experience. If you can't deliver food in particular area then please stop taking orders and inform the same before next time not only to me but others also. Even for the last two times the money is not refunded for delivery time more the 30 min, where they mentioned clearly will delivery order before 30 min on site.

Thank and regards,
Dipali

I had ordered a pizza, a choco lava cake and a coke on 23rd september, 2018. I received my order after 30 minutes and as per domino's late delivery policy, i didn't received my payment back. Also i didn't received choco lava cake as per placed order. On 25th september, 2018 i received call from manager because of the feedback and as per discussion on call i was supposed to get the choco lava cake and payment as per policy on 27th september, 2018 which is not delivered. Kindly look into matter else you will loose a customer.