Domino's Pizza Complaints & Reviews

Its more than 1 month for a proper response : Concern ref #5016042 : We placed an order on the 31st of March online which was delayed for more than 2 hours . It was very disappointing that the party had to be cancelled and kids had to go hungry. I called the customer care the same night and was given the number of the store manager and branch number. But they did not pick the call / return the call.

From that night on I have been following up to get my refund back which I paid online with my credit card. It’s very disappointing to note that I had to explain this situation more than 10 times and each time I have been given a promise of refund within next few hours. Its more than 8 days still the money is yet to be refunded back... worst case the Store manager (Pavani ) gives me a call today and says there is no way they can refund the amount and the only option is to get the Pizza delivered. This is quite different to what your customer care representative stated ... So again, Domino's name is at stake where your representatives don't care about what they say and what they do. I am at this stage hoping that you will be able to take a strict action against this branch of yours and refund the amount to my account at the earliest.

Still hoping - Unsatisfied and Disappointed customer – Venkatesh - [protected]

Hi, i ordered 2 regular pizza, total worth ₹292 using dominos website on 25th april, 2018 at around 6:38 pm. I made the payment via freecharge with transaction i'd - y9qgirgpienhkt_[protected]_1. The amount has been deducted and a pop up was displayed on dominos page that payment is successful. Unfortunately, i did not get any message or mail from dominos regarding order confirmation or even order i'd. I did not even get the pizza i ordered. I want the money to be refunded. Please let me know if i need to follow some other procedure.
Thanks in advance.

I have ordered pizza on dated 23rd night at 8:32 pm, money has been deducted from my paytm account but pizza has not been delivered. I asked paytm customer care they replied as
Your transaction of rs 208 to merchant dominos under order no npt[protected] was successful. Delivery of product or services soley depends on merchants services and delivery policy. Kindly coordinate with the merchant for confirmation of serices/delivery..
I have also attaching all the screen shot of my payments

Hi,

My name is akshay i made order to dominos in delhi through your app. I made the payment through paytm wallet, the money got deducted rs 257.00 i didn't receive any call or message from from domino's n that too when my payment was successful. Paytm has sent me the confirmation mail regarding this issue. Iam attaching there mail please take a look. My number is [protected], i want the refund by today itself. I hope you'll understand my concern. Please call me now or the consumer court is not far away from the place where i recide, im waiting for your call & please go through this message and my paytm wallet screenshot,
Please call me now.

.
Regards
Akshay abbott
[protected]

I was ordering pizza from website but it was not success and amount got debited from my account,
While redirecting to dominoz after deduction of the amount it took me to cart not order page.
I have the account statement which says

Date23 apr 2018
Withdrawal322.00

Narrationpos 405988xxxxxx9977 payu-www.dominos pos debit
Value date23 apr 2018

I had ordered a pizza from cambrige road restaurant on 23/4/18 at 09.15 pm (order no 197).. after about 25 minutes a lady from the restaurant called me and told in an utterly unethical way that the delevery will be late by another 30 minutes.. so, i asked whether i can claim the " 30 min or free " offer.. so she threatens me to cancel the order or just wait for the pizza.. as i have already aid for the pizza through an online wallet, i couldnt cancel the pizza... i got my pizza delivered after 50 minutes. This incident cause me much mental agony.

Hello dominos,
I ordered some pizzas today morning online.
Order confirmed, money also deducted from my account and then after few minutes i got a call that dominos can't deliver your order at your place because it has changed stored or not delivered in my area now. Can u belive this u can't deliver in rail bazaar, kanpur arghh really surprised. Dominos had delivered many times there only.
So i just want ask what about your quality and customer relations and values?

Hi - my self bal kishan pandey [protected] yeaster day knight i was purchased 10 pizza with extra chess at faridabad you charged 1540 for 10 pizza with extra chess but extra chess not there and pizza taste was so bad it'was not tasty and chess was very bad and smelly taste my party was smesh who's responsible i was waisted my money time and food. Dominoes guy's chairperson and all staffs seme on you guys why you people are make a fool to customer. If you want money without any work go to temple with bowl and take money from people directly it's very easiest way to collecting money from people. Shame on you dominos

I always liked dominos pizza. But now a days company has a strange policy to not giving ketchup with the Delivary. So I want to remind company that pizza is best served with Tomato Ketchups. Home delivery is the only reason I m ordering pizza. Or else there are many Orion to dine out actually. But i[censored] deliver the pizza without ketchups that just doesn’t make sense. I don’t know what kind of cost cutting are u doing but u r going in the bad books of food lover like me. N especially who have been loyal to Dominos. I don’t think ₹2 ketchup packets worth to risk reputation. Hope u get well soon!

Below is the message which i got while doing order to domino's pizza. But my order is not placed as i had talk to domino's. Also my money is not refunded as i was waiting to refund.

Please resolve my query.

Message as:

Hi there!
You just made a successful payment of rs. 404.00 at billdeskfood1
For future reference, your order id is npt[protected].
Thanks,
Paytm team

I am waiting for the response from your side.

Hi koushal here went to dominos on wedneaday which is 18 april in richmond town and ordered pizza at 10.29 pm one was golden corn and other was bbq chicken i got my order at 10.43 and on my table i repeat on my table der was chilly flacks, origami and ketchup was der on my table i didn't go pick it from counter nor other table beacuse the restaurant maintenance team dey have nt sealed the ketchup bottel correctly wen i pour the ketchup it completely ruined my pizza so dominos team told will replace the pizza and took the pizza at 10.45 and got back the pizza at 11.15 when i raised my voice y is the delay they r blaming me without der permission i have used the ketchup wen i again raised it was there mistake dat ketchup was on my table that person holding my pizza took my pizza inside and sent someone else and that person is coming and saying will refund ur monday back i don't even take that money nor the pizza so wat is the solution

Hi dominos,

I had placed the below mentioned order on the dominos website and witnessed the rep on the customer care front abusing me.

Firstly, i never got an order confirmation call after placing the order online, once i got a call, the person who called me stated that he wanted to know my address for delivery. I guided him with the address and i told him that i do not have the cash in handy and would have to go to a near by atm, hence requested for a atm machine... He stated that he would not be able to do so, later he passed the call to a so called store manager who was not ready to give his name.. After forcing him to provide his name, he stated that his name is "suresh", which i am not sure whether he gave the correct name.

I told the store manager that the near by atm is 1 km away from my place, he asked me to come to the dominos center and make the payment.. Then i told him to sent me a link such that i can make the payment online, like the way i used to do when in kolkata and pune.. The store manager replies that he cannot do that even as this is bang lore. Then, i told the store manager to cancel the existing order that was placed but do not do away with the pizza as i would be ordering the same order online such that i can make the online payment.. Now, the store manager rudely tells me that why did i make the order when i dont have money!!! Post this when i asked him to cancel the order such that i can place a same one again and make the payment online, he calls me a # and disconnects the phone..

When i asked him"do you even know whom are you talking too and how can his behavior impact his job, he says that he is talking to a customer"". I am a manager at wipro for ites service. I had always considered dominos to be one of the best in customer service.. This is first time, i landed to bangalore and tried placing an order at dominos in bang lore and to my surprise, this is the worst customer service experience i had in my 15 years of career... Earlier, i considered airlines provide pathetic customer service, now i finally realize that dominos customer service at banglore is worse than a tea shop outside corporate offices.

If dominos hires such representatives and pays them to be store managers, then i will ensure that everyone i know is aware of this and does not order via this store...

I will have this posted on the official website for coporates on yammer such too..

I do not want you guys to come back to me with a discount coupon or free pizza... I have enough money to pay for it.. But i would surely want to hear the action taken against this so called store manager,...

Store address as on website: doddakannelli sarjapur road bangalore karnataka
Ground floor property no 22 sy no 58/1 58/2 58/3 old sy no 58 doddakannelli village sarjapur road bangalore 560035 karnataka

Order number :
116 time of order :
04/21/2018 06:15:26 pm final total :
676 payment type :
Cash trace no. :
Cash[protected]

Regardsraman

We order our 6 pizzas at 7:21 pm exact and the order arrived at 8:52 pm they don't want to give us the late remarks and no discounts too
The delivery guy just came and simply went away just like that.
The were abusing within each other and didn't want to take blame for themselves at all.
The delivery boy doesn't even have a phone and the person at the store is blaming us as our phone isn't working we took his number but his number is switched off because he doesn't even have a phone.
What the actual ###??
this is the delivery boy's number :- [protected] Dharmaraj
and this is the store's number :- [protected]
this is my number [protected]
we need some discounts or free pizzas or we can go out on social media too

I ordered 2 pizzas online for my cousin on his birthday who lives in rajabazar, patna. The bill was ₹208 inclusive of taxes. Neither was the order delivered, nor did i get a communication of any kind on whether the order was cancelled. Money was deducted from my account. This is highly irresponsible on your account and i demand an immediate refund, i doubt if i’ll be ordering from dominos again. Their customer care number is not reachable and no response was received from their customer care email either.

Name-Manash Krishna Das
Order date - 9th April 2018
Time of order- 09:32:46 pm ( IST)
Pizza ID[protected]
Amazon pay transaction Id- P[protected]

I ordered some pizza on 9th April and the money got deducted from my amazon pay but the order wasn't confirmed.I have been WAITING FOR 10 DAYS STRAIGHT and yet i haven't received my money back which is Rs.967. Your Customer care "helpline" wasn't helpful enough.

Hi,

This is with regards to the swiggy order #[protected] which was not delivered by dominos as they were short of customer executives and was hence cancelled. The executive promised that they will refund my money but i haven't received any confirmation on the same.

The order number is provided below. Please let me know by when can i expect my refund.

Sir, i want to say that yesterday i mean that 16 april night at 9 :00 clock i placed a order but order was not placed but my money was deducted through my paytm wallet my paytm no-[protected], paytm transaction id no-lpt[protected]. So i kindly request you to look this matter and resolve my problem. And refund my money as soon as possible, my email i'd - [protected]@gmail.com.

Date[protected]
Branch - avinashi road - coimbatore
Greetings. We ordered 55 non veg pizza burgers and 25 veg prem pizza burgers two days back which is to be delivered on[protected].
The filling quantity and quality is very bad when they delivered. Our employees not satisfied what we supplied to them.
Regards,
Muthukishnan. A
Head-adminstration.

I have placed order for 494 rs online and i have done payment thru credit card option thru my hdfc bank an do received the mssg for the amount being deducted but the order didn't get placed and my money is deducted.. Pls help to get it refunded... I called customer care earlier but they say i will have to wait for 7 working days if not call them again.

Mno:[protected]

Hi

I bought pizza from jail road, janakpuri, delhi -58 outlet of domino's pizza on 12th april 2018 vide order no:2 through my registered mob no :[protected]. The pizzas served by domino's india were semi cooked in quality that's why my family didn't consumed these pizza and throw these pizza outside. Since that day, i m rigorously following up with the top leadership team of domino's pizza india but all in vain. I feel cheated from this outlet and highly disappointed with the product quality and services of this company. I request everybody to be careful before buying the products of domino's pizza india as they are befooling the innocent consumers of india.

Kindly forward this message to as many as people as possible
Regards
Sandeep
#[protected]