Domino's Pizza Complaints & Reviews

Thankyou dominos for giving me a stalker.
I thought there was a customer policy at dominos.
When the guy stalking me said that he got my name and address from dominos.
So i called up the store i ordered online from yesterday. And gave them the number asking the details of the person who ordered it. They gave me the complete details with name and address.
Well done

We have purchased vouchers from Little App as attached:

But these were disabled from Dominos app due to some techno-operational issues (as communicated to us by Little). Dominos has been doing promises to resolve the issues but have not been able to resolve from last 5 months.

I have called customer care, written emails to their email ids but without any resolution. All i hear is apologies from their side and a promise that this case would be resolved but not sure when.

I try to order my pizza but your new central ordering system person told me your area it's non delivery which regularly peopel delivered me pizza my name is satish zaveri & my contact no is [protected], i think batter you shutdown your so call central ordering system pls don't copy europe style, after giving my mob no you don't have my location my name my full address & you call central ordering system i hope you will reply me & one more thing pls train your staff how to talk with customers, my email is [protected]@hotmail.com

Yesterday at 12:30pm i ordered two medium pizza on domino's pizza site and i apply the paytm wallet mode for the payment transaction.
But the order is not confirmed by the site and it deducted 628 rupee from my paytm wallet.
Now when i call to the domino's pizza i. P mughal mall mughalsarai, (Where did i wanted to place my order and the shop of the domino's pizza is also there in mughlasarai in ip mughal mall mughalsarai) they directly denied that there is no order regarding my mobile number.
When i told them whole thing and ask him to give me a denied mail which i send to paytm to refund my deducted amount, but they directly refused it to give me a mail regarding to there is no order is feeded by me on there shop.
And when i told him to i'm going to complaint against you then he start talking in very bad abusive way.
This complain against the manager of i. P mughal mall mughalsarai chandauli-232101

Order#297
Garlic breadsticks x 3
Amt paid rs. 299 (After gst), store - upper ground floor, plot no:85, survey no: 103 /1, serilingampally village, near gulmohar park, ranga reddy district, hyderabad, telangana 500019

On saturday, march 17th, i had place this order around 8:20pm via swiggy app.
After waiting for 45 mins i get a notification that my order has been delivered.
I called up the store @[protected] to infrom them that the order shows delivered in the swiggy app but i havent recieved the same.
A lady from the other end said its on the way and would be getting delived in 5 mins.
I waited for 15 more mins but still the order was not delivered and i again called back but the lady said the same thing thats it on the way and will be delivered in 5 mins.

After waiting for more than 20 mins i called up the store again and asked for the delivery boy's phone to know the extact status of my delivery. To my surprise the lady who recieved my call refused to give me the number and said that she will co-ordinate with the deivery boy and inform me the status and hung up on me.

I got a bit furious and called again, this time i inisited on the delivery boy's contact number but again she hungup on me.

After that i repeatedly called them thrice but they never picked up and on the fouth time they finally answered my phone. This time i wished to speak to the store manager directly but the lady refused to transfer the call to the manager stating he is busy and hung up on me.

I lost my paitance and called back again asking for the store manager and this time i got to speak to him.

I explained the manager about the situation but he said that if your product is not delivered or late, you will recieve a discount hence not to worry. I got really agitated and told him that i dont need a discount i just need my food to be delieverd as i already paid for it, the manager took my number and said he will get back.

After sometime i get another notification in swiggy app stating my order has been delived.
I contacted swiggy customer care regarding the delay but they informed dominos handles their own matters hence they cant help.

The store never got back to me, my money was deducted but i never recieved my order.

I placed an order off domino's pizza which was unsuccessful. Amount deducted from paytm wallet. Details of transaction are:

Date and time[protected]:22:42 on 17th march 2018
Order total - rs 473

Payment method:paytm

Mobile wallet: paytm, refund not received

Tried to contact paytm or dominos but no luck. It’s very frustrating service by paytm/ dominos.

I want my amount 473 back as order is unsuccessful in dominos app and amount deducted from paytm wallet.

Kindly update me asap.
My contact number: [protected]

First i called to near by location domino's they didn't received my call then i call to the centralized number he didn't found near by location domino's and book my order in few far from me so i said ok book my order
He booked order and then call back from where my order booked he said i am transferring your order to the near by that is carnival domino's i said ok
But now they people said we get your order now after 1 hour these people transferring order from on location to another. This is too ridiculous. I heard about domino's order within half hour and here i am not getting after 1 hour also.
Order number is 31

Hi,
I am writing with my recent ordering experience with one of your store situated in laxmi nagar, delhi.

Order date : 15/03/2018 20:57 pm

First of all it was not delivered on time... For 2 pizzas it took 50 minutes for order to get delivered. Secondly it was not hot and worth eating plus there were no oregano and seasoning present to eat with. Then when i contacted thr store, the operator was so rude and said we will not refund the order and he cut the phone. When i called 2-3 times again then he said we will send you seasonings and all but in again 30 min.. I mean what the hell is this.. Customer is waiting for more than 1:30 hrs just to eat # cold # pizzas.. I can’t believe how you are running your stores with such horrible staff with no customer talking sense.

I want to register a strict complain against the store and the person in charge for taking orders for the store along with store manager.

Hello,
1) i bought couple of vouchers from littleapp, and soon found out
Dominos website has no option to use it, upon contacting dominos customer care. They informed that they are fixing the website to accept vouchers and informed that my voucher expire date is extended to 31st march.

2) after few months they fixed their website to avail voucher redemption option in their website, so i tried availing and to my surprise i was greeted with "your vouchers are expired" message

3) i contacted dominos again, 10-15 emails with no reply, they don't reply. And atlast once they did reply saying my vouchers expired on 6th feb (Again surprised) and asked me to contact little app for refund.

4) now littleapps customer says contact dominos for expired vouchers.

5) dominos does not even care about their customers

I hope i can get a contact of their higher authorities to show them how pathetic is their service.

They are

There is a mistake in your advertising shot of Domino's Pizza
This is the link to it. https://youtu.be/C0DV-tsX8l8

In this advertise in between time duration 0:05 - 0:08, there is a patch shifting.
Which is grabbing all its attention to its usual movement.

Do look to fix it soon.
I have seen this advertising on so many TV channels also.

Thanks & Regards,
Akshay Agrawal

Yesterday we had dominos pizza at gajuwaka store in visakhapatnam. Since then an acidity levels rose and it also caused food poisoning. I strongly urge to keep things fresh. Please donot feed if things are out of stock. There were only few items available. The basis of the complaint is poor quality. The reputation of the store was good but sometimes the unavailability of fresh stock might also hamper the ability to handle demand. Kindly look into the issue. Resolve peacefully and ensure this does not repeat again. As a regular customer of dominos i hate to say this caused the food poisoning to my family.

Hi,
I have ordered pizza at dominos (Located in: rave 3 mall, kanpur) outlet and sum of rs.400.00 by my hdfc debit card ending with 0755 (6th march 2018), money has been deducted from my account and error of failed transaction came on pos. So i was told by the staff to pay in cash as there was a server error and they also said that amount would be refunded within 24hr of the transaction but till today (8th march 2018) i didn't get refund of my amount. Details follows including bill snap and bank statements

Transaction date: 06/03/2018
Transaction amount: inr 400.00
Transaction type: dr

On 7 march 2018 I ordered two regular size pizzas costing Rs.467. Then I moved on to the payment. I choose the paytm option and I was redirected to another website to enter my details. After I had done so it showed that my payment was successful. Then it showed a button to go back to dominos's site. After clicking on it, it took me back to the payment tab and showed that I hadn't payed. But the amount had been taken from the paytm account. On repeating the process, the order was confirmed but the payment was taken again. Please do something about this issue as I don't want to be paying Rs.934 for just two regular sized pizzas.
The paytm account-Rahul Singh ([protected])
Please respond as quick as possible.

I have visited powai store on 22/2/2018 and I have placed order with order no 336 and I received CALL TOday from some ### person who is arguing with me and he informed me that he will get back to me in 15ms but till EOD I did not received any call and not even my refund is processed I have given enough chances and I have raised feedback for the same store but those bloodly ###S do not change there quality and service.
Kindly refund me with in 24hrs otherwise I will share all the pictures and everything on social media and also I will file case against yo in consumer FORUM

Dear sir,

According to the 30 minutes service guarantee. But here after 90 min my order is not delivered. I want pizza also in free of cost. I want refund in same account. According to the 30 minutes service guarantee.

So please process.

Ordered mobile no-[protected]
Ordered id-79
Store address-
Domino's pizza
Rajabazar, bailey road, patna

Shop no. 1, ground floor, khata no. 30, plot no. 859, thana no.11, mauza khajpura, patna sadar revenue district, bailey road, patna.

Alternate mobile no-[protected]
Mail [protected]@gmail.com

I am benson g raju from sapthagiri, bangalore.
I have ordered a pizza from dominos pizza located in bagalgunte, hessarghata main road, bangalore.
I ordered chicken fiesta and they gave me golden delight after 1 hour... It is mandatory to give the pizza within 30 mins right?
They gave me wrong order and delivered very late.. And moreover they are arguing with me and znot correcting their mistake...
My contact no. [protected]

I am providing you the details as i have visited goa and purchase a burger from dominos as per the bill attached in the complain. The bill is of rs. 110.24 and after rounding off it should be rs. 110. But then also they have charged me rs.111 as per i have attached the debit slip from my bank account that they have deducted rs. 111 instead of rs.110.
I need your help regarding this as this incident was on 25/02/2018 at time 20:43 pm at dominos bagha, goa

My name is maahi sharma. I ordered 4 pizzas & provided a exact address but they refused to deliver there so i requested to deliver on road where many times pizzas were delivered by dominos but again they refused to deliver my order. I really very disappointed with the services they are providing. I want you to take this matter seriously and take some action against them.
Address - shop no. 13, 14, 15, living style mall, jasola vihar, new delhi, delhi 110025
Manager's name - sashi kant nayar
Delivery boy no.- [protected]

I ordered two pizzas (Order no.339) online via mobile no. [protected].
The time of order was 9.08 pm and date was 02-03-18. Instead of 30 minutes delivery time promised, we received our order at 10.30 pm, after 1 hour and 30 minutes. On the top of it no one was picking the restaurant and the customer care number, neither we were able to track our order.
I had a chat regarding this with your representative but he was not able to give any solution.
Hope you will look into the matter on priority basis.

Hi, on march 01, 2018, i marino baradaran, went to dominos pizza branch no 4651 located at 6425 old branch ave, in camp spring, md.
At 1700 they took my order for three large pizza with three topping, but after 25 mintes at 17:25 they have made me only one large pizza.
I have asked they why they have made me only one pizza instead of thre pizza, and asked to talk with the manager.
Ms. Sonia holley (As i was told by co-worker).
1) manager ms. Holley did not wanted to talk to me and keep making pizza.
2) as i was explaining my complain to male worker she was talking loud that she did not care, and ordering the male worker to close the glass door, and asked him to tell her who is the manager at hat store... Lik she is the boss...
3) i have asked her name but she had refused to give her name to me since i was informing her that i would like to have a complaint paper and dominos hq phone number, and she did not aswer me back.
4) ms. Holley was telling her female co-worker loud the way that iculd hear her, that she did not care if there is a complain regarding her?

5) i am a dominos usual customer and before her there was a male manager that was very nice and polite to customers.
Please choose your manager better and train them to be nice to your customers.
Best regards;
Marino baradaran
[protected]
[protected]@gmail.com