Domino's Pizza Complaints & Reviews

Address: Kolkata, West Bengal, 700150

In the menu card cost of coke or sprite is on mrp and by some unfair trade practices dominos is selling coke whose mrp is 60. God knows how its possible. If yhe the problem is not solved then will move to consumer forum for sure. That means they can even sell water for rs 100 if they can have that price printed. Its highly unfair trade practice. This is the case at all the dominos outlet.

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Address: Bangalore, Karnataka, 560070

Website: www.dominos.co.in

My order number 147, placed on 6th November, from registered number [protected] was cancelled and the manager on call promised me a full refund ... But guess what I have only received a partial refund? Why are you stealing my money?

Such a cheap and unprofessional franchise. I called the outlet several times, they are still saying that I was supposed to get a full refund and they will arrange a call back, but it never happened

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Reema Romi

from Delhi, Delhi

Nov 9, 2017

I tried to place an order today for pizza and garlic bread on my trip to goa but dominos people spoiled it all as despite deducting amount from my bank account they didn't confirmed the order such a disappointment and cheating by dominos that despite paying for the items delivery denied of the same by dominos.

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Address: 560060

We wanted to order pizzas for home delivery and we stay in kodipalya kengeri.. Which is just 1.5 km from kengeri main bus stop and metro station.
Dominos staff took the order politely and took address.. We even told that we will come near the circle to pick the delivery.. They confirmed the order. We waited for an hour and called back to know the order is cancelled. No one had a courtesy to call customer that order got cancelled. We have been unnecessary waiting. There was no proper response when we called back ad well.. Very bad service and very much disappointed. My entire family and friends have been a dominos likers and such misbehave from your staff bring down the moral..
And they give silly reason to escape like server was down.. We couldn't notice
Complainant number : [protected]

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Address: Bareilly, Uttar Pradesh, 243122

Dear sir/ mam

It is really very said to say that I am your regular customer since your starting in Bareilly (U. P).
Earlier I had a wonderful experience but from last 3-4 times we had really experienced worst pizzas from your store

Today we ordered a farmhouse pizza and what we got was absolutely waste. It was not even edible. When I called back to store I am offered with a replacement which I have denied as dinner time was over. Moreover I requested store personnel to collect their pizza and taste whether it was edible.

This is just to inform you that you are spoiling your reputation by servicing that type of pizza.

With regards
Dr. Rajul Saxena
[protected]

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Drkeerti Valecha

from Dehra Dun, Uttarakhand

Nov 6, 2017

I made an order on 26th October 2017 and was offered 50% cashback through paytm wallet on my total amount but received rs 5 now instead.

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Address: Lucknow, Uttar Pradesh

I have order a pizza and it wouldn't deliver after confirming it. When i call them they told me that there was no order with this number. Second time when i ordered they did not deliver the pizza again very poor service. They ask me details of my address again and couldnt deliver the pizza. I have ordered pizza 3 times and unable to deliver pizza every time. Dominos also give guarantee of 30 mins dilevery they told us atleast 50 mins delevery after waiting for soo long they unable to deliver the piiza. Pathetic experience

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Raman504

from Delhi, Delhi

Nov 9, 2017

I order on 26 Oct 2017 at your Raju park store with my mobile app. My order time was 8.23 pm after 2 hours I call at store they said we need 20 min more to deliverd your... After that I said Pls cancel my order.

But I didn't get my refund.

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KeyurVaria

from Surat, Gujarat

Nov 9, 2017

I have complaint about the order I just received. It has been delivered late and the delivery boy did not take responsibility of your 30min order policy. I am also refused to give ketch up or sauce with order. Quality is also poor. Your service is ridiculous and I want refund for my order.

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Thakur Aakash

from Bilaspur, Himachal Pradesh

Nov 9, 2017

Please tell me the g d m name . if you cant i will complaint your d m

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Address: Ludhiana, Punjab, 141001

Website: Dominos India

I have beena very frequent customer.!
But standards at dominos mall road ludhiana have been lowering with every passing day.
I have received wrong order for the third time in a week. The management there is so poor.
There is no proper trainer staff in the kitchen.
Not even the manager is bothered enough to look into the matter. Serving free pizza on the mistaked is no solution to the problem
Kindly solve the problem

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Chinmoy_Mondal

from Mysore, Karnataka

Nov 6, 2017

I made payment at Domino's using my ATM card but got time out error and money got deducted from my account.
Again I made cash payment and I was told I will get my money back with 2 hours but I haven't got yet.
Please find the attachment for details:-

wrong order - Comment #2906300 - Image #0

wrong order - Comment #2906300 - Image #1

wrong order - Comment #2906300 - Image #2

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Kavya Dara

Nov 7, 2017

I have orderd for Rs.409 through Domino's app and paid through Ola wallet money and the money got deducted and i have the transaction id too. but there was no order created and the Order history dosent show anything.

RESOLVED!

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A

Amit Garibnawaz

from Mumbai, Maharashtra

Nov 7, 2017

Today I will go Domino's and I will order garlic bread stick and loded pizza but very bad cocking for pizza and bred. I will eting then my dinner was very bad so I will selcte domino's.

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Abhijeet Tirkey

from Korba, Chhattisgarh

Nov 9, 2017

All tables are not cleaned even the washroom is locked. Can share a video. Kindly provide mail id

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Address: North 24 Parganas, West Bengal, 700110

Website: Dominos Pizza

On 1st of November I had ordered for pizza worth Rs.555 from Dominos App. I paid the amount from my Paytm Wallet but the order was unsuccessful. Though the amount got debited from my wallet.

Paytm confirmed that the payment was unsuccessful but they needs a confirmation from the merchant i.e. Dominos to refund it back to my wallet.

Please look into it and do the needful. Screenshots are attached for reference.

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Nov 07, 2017

Updated by sancharidsharma Please share the latest update on this issue. The money is not refunded yet.

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Dear team
i have ordered 2 times from your website and payment was done my paytm but no order has been done so i want my refund or 703 2 times i have paid here are the details of order and mine too
order1:29/oct
billdeskfood1 order*****456298
order2:29/10
billdeskfood1 order*****425737
name nishkarsh
email j.[protected]@gmail.com
it was done my paytm

plz refund my money
#dominos

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Sridhard27

from Chennai, Tamil Nadu

Nov 2, 2017

Transaction on October 6th 2017 at chennai order no 101 amount for 424(Alwarpet branch). Even though the order is cancelled and pizza not delivered, the amount has not been refunded yet.

Please find my details below.
Name: Sridhar
Mobile: [protected]

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Website: www.dominos.co.in

Seee in domino's website page the prize of onion pizza is 49 INR ...

i select location-bhavnagar, and area-waghawadi road
order number 160 bill i will sent in photo.
then i place order pizza
in this pick point dominoes i pick pizza and servant give me bill i see in bill price of onion pizza is 59. i paid 10 INR more pay so look this system and check regular system update in online and offline also and price of pizza can be stay same .

point of view is price can same online as offline so customer can not pay more rupees this is a simple human rights.

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Address: 560054

Hi,
On saturday i. E 28/10/2017 around 11:44 pm i placed an order of 570 rupees for one pizza, one pasta, choco lava cake, chicken bun, after 30 mins i called up the dominos on new bel road, bangalore as it was the one, the guy received and told that it will take 50 more mins to prepare the order, i even updated them with my other number just in case the phone number used for placing order didn't work! We waited till 3 am for the order but it never came, and there was no intimation what so ever from the restaurant or through mail about failure to deliver, amount was prepaid so i guess they didn't bother to even call back or send any message.

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[email protected]

from New Delhi, Delhi

Oct 30, 2017

I have ordered 211 on 23.10.2017 but not able to get paytm 50% cashback benifit.could you please suggest.

gourav
mob no. [protected]

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Address: Chennai, Tamil Nadu, 600084

We hadn’t ordered at dominos at 6 pm and got delivery at 7 pm. The person had not seasonings with him. He told that we would get in 2 mins but came back at 7:30 pm with seasoning. Till then all the pizza had become cold. This is totally not accepted from your end. I want a solution for this problem.

Regards
Rishi
[protected]

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A S Chahar

from Delhi, Delhi

Oct 30, 2017

As a gv of Rs 100 showing redeemed to me when i going to apply it while buying pizza.
details of that gv are given below please check the issue behind it nd if really used then when it had been used.?

[protected](758212)

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Sridhard27

from Chennai, Tamil Nadu

Nov 2, 2017

Transaction on October 6th 2017 at chennai order no 101 amount for 424(Alwarpet branch). Even though the order is cancelled and pizza not delivered, the amount has not been refunded yet.

Please find my details below.
Name: Sridhar
Mobile: [protected]

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Address: 560103

Hi team

I ordered for 672 rs in total mall sarja our bangalore dominos outlet the cashier swiped twice and my money got deducted twice and they told ti wait for 24 hours still it's not refunded.. The response was very un professional when it was deducted. This very disappointing and i didn expect this from dominos kindly do necessary action asap.

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mkaustav

Nov 1, 2017

Hi i ordered everyday value offer pizza yesterday from Sector 4 shop in Gurgaon.But unfortunately my pizza was not delivered due to non delivery zone.It was a prepaid order so what about the refund.My order number was 313 of Rs588.

Thanks
Kaustav Majumdar
[protected]

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Address: Thane, Maharashtra, 401107

It is totally disappointing to share very poor service experience during visit to domino's pizza, mira bhayander rd, next to sbi bank. After 1 hrs delay only 1 pizza served from full order which was like inotia. After asking to manager mr. Parth it was inform that due to some wire fault order was not punched, but it is fail to understand then why bill was generted. There was no answer for delay. Finally manager had refund the bill amount after wasting 1hrs 20 min.

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Address: New Delhi, Delhi, 110067

Website: Dominos

I placed an order for pizza on 27/sept/2017 through website and paid bill of ₹741 through paytm. But had to cancel it because oregano wasn't available with the store. The representative told me that the money will be refunded within a week but i haven't received yet. I want my money back as soon as possible.
Necessary details are given below:
Date of order: 27/09/2017
Time of order: 06:52:30 p. M.
Order number: 112
Domino's restaurant address:
Vasant vihar, plot no. 6, community centre, basant lok, vasant vihar, new delhi, pin: 110057.

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Address: New Delhi, Delhi, 110093

Website: www.dominos.co.in

Hi jyoti sharma,

Thanks for placing order with domino's. This email contains important information regarding your recent purchase. Please save it for reference.
Domino's restaurant address
Shalimar bhag, delhi, commercial unit (Shop) no.3, ground floor & first floor, out of building built on plot no.5, block - bn (West), local shopping centre, shalimar bagh, new delhi-110088, 68886888
Guest name :
Jyoti sharma guest mobile :
[protected] guest address :
687-b gali hno 687-b gali no-8 haiderpur ambedkar nagar shalimar bagh mall paschimi shalimar bagh new delhi india txn no :
Jhdf[protected]
Order number :
163 time of order :
10/23/2017 09:40:09 pm final total :
773 payment type :
Credit trace no. :
Nb[protected]
5 pepper[qty-1]

Toppings : crisp capsicum + jalapeno + red paprika crust : new hand tossed
Size : large rs. 655
Net price : rs. 655 gst : rs. 117.90 total price : rs. 773
Thanks,
Team domino's pizza india.

Amount debited in my account but oder not delivered why mr domino's
Oder date 23 october 2017
Time 9:40 pm indian timeing 21:40

+2 photos

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Oct 27, 2017

Updated by nishant14august Hi jyoti sharma,

Thanks for placing order with Domino's. This email contains important information regarding your recent purchase. Please save it for reference.
Domino's Restaurant Address
Shalimar Bhag, delhi, Commercial Unit(shop) No.3, ground Floor & First Floor, out Of Building Built On Plot No.5, block -bn(west), local Shopping Centre, shalimar Bagh, new Delhi-110088, 68886888
Guest Name :
jyoti sharma Guest Mobile :
[protected] Guest Address :
687-b gali hno 687-b gali no-8 haiderpur ambedkar nagar SHALIMAR BAGH MALL PASCHIMI SHALIMAR BAGH NEW DELHI INDIA Txn No :
JHDF[protected]
Order Number :
163 Time of Order :
10/23/2017 09:40:09 PM Final Total :
773 Payment Type :
credit Trace No. :
nb[protected]
5 Pepper[Qty-1]

Toppings : Crisp Capsicum + Jalapeno + Red Paprika Crust : New Hand Tossed
Size : Large Rs. 655
Net Price : Rs. 655 GST : Rs. 117.90 Total Price : Rs. 773
Thanks,
Team Domino's Pizza India.

amount debited in my account but oder not delivered why mr domino's
oder date 23 october 2017
time 9:40 pm indian timeing 21:40
Domino's Pizza — refund not received why [protected]

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Address: 395004

Purchased a 500ml coke bottle from domino's (Surat). Mrp is 40 inr, was charged 55.08 inr by domino's and over that gst and taxes was charged as well.

Why should we pay gst on a product which is already max priced? Domino's claims to sell the cold drink bottles at mrp yet sells it at a higher price, which seems unfair.

Kindly check the attached image for reference of the relevant case.
Thank you

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Address: Kolkata, West Bengal, 700091

Dear team,
Please note that i was trying to order pizza via online but due to some technical issue unable to complete the order but amount deducted.

So, request to do the needful to initiate refund of payment.

Name chirantan mitra
E-mail:-chirantan. [protected]@hotmail.com
Phone:-[protected]

Transaction ref no :- jsbi[protected]igacgfwnb2

Also i wrote to '[protected]@jublfood.com' but no reply received, neither i able to call the on the number shared at their website.

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Address: 500084

Website: www.dominos.co.in

Hi,
I had made an order for rupees 726 online on 8th oct 2017 and the transaction was not processed through the bill desk, though it was successful and the amount was debited from my bank account.

I had to re order, but the amount debited on my first order is not refunded yet. I had got a confirmation mail that the auto refund has been initiated a week ago, but it has not been credited so far.

I had written to the dominos customer care, about the same but have not received any response from them.
Attaching the confirmation mail from dominos and my complaint to them.

+2 photos

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Nov 14, 2017

Updated by rv91 Hello!
Has there been any update from dominos on the above issue.It's been a month now, and I still have not been credited the amount .

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Niroxx Poojari

from Mumbai, Maharashtra

Oct 27, 2017

There is not a single air-conditioner working in dominoz pizza dombivli and when asked to clean the tables staff responds rudely and its untidy usually

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Address: 400101

Please ask the dm of the sunrise akurli road kandivali east mumbai to call me... Store manager ayesha shah... The queen of the restaurant is just nonsense... Such a nonsense of professionalism.. Dont know how to speak to the customers... She is just nonsense... A brand name so called dominos are just downgrading their services by these unprofessional people... They are just nonsense... Nonsense and nonsense... I dont want any store manager to call me... Ask her manager to at least call... Im waiting for your commitments the so brand name called dominos... Please ask the dm to call me... Please... My no is [protected]... I just need the dm to call or please provide the md complaint no. To me...

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Rumit Khakhi

from Ahmedabad, Gujarat

Oct 27, 2017

I have ordered a pizza and Domino's have charged extra money for ketchup.. please confirm why you are charged extra for ketchup. How can we eat pizza without ketchup ?

Thanks,
Rumit

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Address: Bhopal, Madhya Pradesh, 462021

Hello,

Transaction order - jpt[protected]
An amount of rs.431/- got deducted from my paytm wallet under above transaction id but order was not completed due to nework issue.
I had already dropped a mail to [protected]@jublfood.com but dont know by when i will get a reply back from them

I havent received the amount back into the wallet. Please try to look into this matter asap.
It is already

Can anybody please help me in this issue.

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rahul_saigal

from Bhubaneshwar, Odisha

Oct 26, 2017

I have order a pizza at dominos, kharagpur. when i asked the delivery time, the personnel said it will take 40 to 50 mins. when i queried about the 30 mins delivery time, he told me it is not possible, then you have to pick up from outlet. is not it disgusting????????

Domino's Pizza Complaints & Reviews

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Domino's Pizza reviews & complaints page 139

charging more price than mrp as mentioned in menu card

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incorrect refund

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negligence from kengeri dominos pizza outlet

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regarding repeatedly serve a very poor quality pizza

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service is not appropriate

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wrong order

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money got debited for unsuccessful order from dominos app

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I have ordered 2 time pizza but money deducted no order id give and no order

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complaint about bill

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failure to deliver

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delay in getting seasonings

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money deducted but order not placed still didn't get refunded

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bad food served and poor service

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cancelled order but didn't refund yet.

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refund not received why 7011897568

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gst charged on mrp product

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money debited from account but order not generated

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transaction not processed at dominos billdesk, amount not refunded

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ayesha shah of sunrise akurli road kandivali mumbai is just unprofessional

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amount got deducted from paytm wallet but order did not get completed

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