Domino's Pizza Complaints & Reviews

Sir, i was order pizza last night at 9pm but my pizza was not delivered. Then i was ordered again at 10:09 pm then pizza will delivered at 10:20 pm, only in 10 mints, but your pizza quality was tooo poor and cheese like nothing. Then i was complain at store then manager delivered second pizza 11:00 pm, and that pizza topping quality was good but cheese quality till poor. I was canceled my order. Then manager said no problem you are not a regular customer, so we can't do anything.

Today i ordered 2 pizzas for my family
First of all the order was late by 1 hour... And when i stary eating pizza i noticed insect coming out from the cheese of the cheese... But before that most of my family members had already eaten some slices of pizza... And after some time my sister starts vomiting and having stomach ache
I am your regular customer and this time i am not satisfied with your service
I will take a serious action against this...

I have ordered earlier with the same address but the delivery guy said this is a 'negative area' and who would want to deliver food while standing on the road. I asked him if people have their houses on the road, won't he deliver. He said that then he would not stand on the road but on the gate. Was extremely rude and i have never had this issue before. This was the dominos in rdc rajnagar, ghaziabad.

Placed an order via call with dominoes, deen dayal upadhya branch, gwalior (Madhya pradesh), it was a prepaid order bearing order no. 201, place on 9th oct around 9p. M. The order was to be delivered to a passenger travelling by indian railways, crossing gwalior around 10.50 p. M.
Due to sheer absent mindedness, and negligence of the delivery boy, even after having mentioned minutest of the details to him and being in constant contact with, the order was not delivered and hence missed by the so mentioned branch.
Considering it just my misfortune and human error, i was polite enough with the respective branch and told them not to take action against the delivery boy, out of all, it was me who suffered, due to non availablity of food in train at 11 p. M and due to dominoes for failure to deliver even when time of 1.5 hr was given, still i was complacent enough with them.

Now, the order that stood cancelled was supposedly should follow a refund from dominoes to my respective account, to which i was assured 3-4 days was the time limit.
Till date, neither the refund nor any cancellation nor a refund processing msg has been recieved by me from dominoes india or whoever concerned.
Even after repeated polite calls to branch manager, store manager and supervisor, no concrete answer has been recieved by me. All i am getting is sorry for delay, plz wait for sometime., infact now when ever i call, all i get is, we will get back to you in 12 hrs and no reply is heared by me from them.

General dominoes goodwill policy states that, we are entitled to free order if order is not deliver ed in 30 minutes, i would like to ask, what type of compensation am i entitled to for not recieving a concrete answer and my refund from dominoes.
Its more tham 9 days almst for the order that was cancelled..
As a customer who suffered and went to bed empty stomach due to non availability of food, and negligence. My image for dominoes and its goodwill is tarnished to an extent where i guess i would not think of people there as human enough to understand issues beyond artificial intelligence.
As per current scenario, the people at branch are just giving false promises regarding refund and are playing "the mam, we are sorry card". But my patience level has now been losted, why am i supposed to be the one suffering, initially for food and then for negligence and now for refund.?
Why am i paying price to trust dominoes goodwill?
What is actuall
Y my fault in this whole scenario that my politeness have
Been taken advantage of??

I would request a solution to above grievance and not just an apology.
Also if i am entiltled to any compensation beyond my refund.

Visited Domino's after long. Ordered a regular barbeque chicken, chicken wings and a coke.
Was served almost after 20 min. Was a busy day though.
I wasn't given oregano sprinkle along so went downstairs and asked for some and the reply I get is we don't have oregano here.
Like really Domino's has stopped serving oregano along with pizza. Are pizzas really pizzas without oregano ?
Is it really that ull have stopped serving d same or was it just cost cutting on a busy day.

My order no. Is 380 restaurant address is satellites town yelahanka bangalore and my concern ref no. Is 3624041. Kindly follow up the concern i have raised. I have placed my order yesterday 15 october 2017 at 8:35 pm but the pizza was handover to me at 9:30 pm which was more than 30 minutes according to terms and condition of fast food restaurant. Moreover, the manager did not show any concern of calling me today. The company should provide the compliment pizza and chicken the same order i have placed in order to create good will and ensure a good service in future.

Hi,

My name is prakash bhomkar from bangalore.

On saturday i. E 14th oct 2017 i have tried ordering pizza through online order option, as i went to the payment via my hdfc debit card the amount got deducted but i have got popup window from dominos that my order couldnt be processed coz of some problem. This happened 2 times (Msg pic attached) and both the time it got deducted from account.

But i am yet to recieve my refund.

Kindly look it int this and refund my amount at the earliest.

Thanks

Dear team.

Myself dhananjaya hs i have order through online and payment also made on 14 th after that i have checked my order it says you have not placed any order but money deducted from my account and it is not refunded,,, please check and refund my money. I have selected mexican veg and one onion pizza price around 300 including service tax already one day over when will you refund my money.. I have enclosed the payment deduction confirmation from my bank

Regards
Dhananjaya hs
[protected].

Dear sir/ma'am,

This is regarding my order no. 42 of 3 pizzas and garlic bread place on 12.32.20 on 15/10/2017 at manipal outlet.
This order was placed online and i would like to bring to your notice that it was 1 hour late and when we called the manger to inquire about the status. He started talking very rudely and the minute we talked of a refund he said that this is a bulk order (Which we checked online is 4 or more pizzas and we ordered 3) and he can't pay attention to to because he was very busy. After that he started snapping and hanging up on my face and said he can't attend to us because he has other customers and once the delivery guy came he just handed us the pizza n refused to help. (Sunil kumar)
I would be greatly obliged if i get a response as soon as possible

Regards
Neharika
[protected]

On 11th oct 2017 i made online order of dominos at east patel nagar metro station dominos centre, new delhi. The payment was done online of 355 rupees and was successful i even got msg from the bank. But the order was not made. I called the dominos centre patel nagar they said it will be refunded but it is not till today. Please help...
Rubiya
New delhi.

I ordered dominos pizza on 14.10.17 (Saturday) and made payment through net banking of sbi worth rs. 1801. I didn't received the order nor the order number and any order confirmation call, it's been more than 1 hour now. I want my money refunded on my account number [protected] of sbi as soon as possible.
Anindita bhattacharya
D-74, swastik gardenia, new purani chungi, shivpur, varanasi - 221003
Email.: anindita. [protected]@gmail.com
Mob. [protected]

Hi team,
I regret to inform that on friday evening i placed the dominos order @ serilingampally branch hyderabad. While ordering i did pre payment as well. Pizza was never delivered and also no one pocked up and respond over the call. I am totally disappointed with this kind of disgusting behaviour and unprofessionalism. I would like you guys to act on this request.

Ph number - [protected]

Dear team, i am coming to celebrate my birthday at dominos pizza tidke colony nashik location. I have given order of amount rs. 850, credit card swap in machine of same amount and it has debited from my account instantly but receipt not received from machine hence your employee yogita swap my credit card from another machine, at that time your employee yogita redeem my all point without my permission hence amount of rs. 422 also debited from account and receipt also received. Means i have paid rs. 850+422 amount. Kindly refund my rs. 850 o[censored]rgent basis. Please find attached copy of machine settlement, points redemption and bill. Kindly co-operate. Thanks

Hello..!
Sir /mam my name is pradeep and i am from gurgaon haryana and student of mechanical engg. Gjus&t, hisar i see a dominos at inox mall (Satyam cinema) rohtak sec-3 and here i have ordered a medium paneer pizza ₹348/- when i got my pizza and eat a bite from it. Its taste wastotally worst, bad poor not tolerable
Its paneer is totally bad quality sir/mam pleaese solve my issue and now i m going to hospital for medical checkup due pizza bad quality..
Thank you please do something becouse this dominos branch did't know pizza quality

I have visited karjan’s dominos pizza store & staff informed me that ac is automatically shut down from main system. When you can take bill from customer & didn’t want to provide service accordingly.

It is something strange thing i have noticed in your store.

If that thing is there then you have to provide discount on night bill when you have system which will automatically cloae down with your main system.

Even your store manager is also not responding on phone call.

I placed an order in maruthi nagar outlet bangalore at around 7 pm today and didnt get it by 8:45. When i called they said that my phn was not reachable so i can cancel the order. Whereas my phone was working perfectly. I then cancelled my order bit as of now have not got any update on the same. I want my money back.
Order name-kumar
Order no was-121
Time around - 7:04 pm
Date-11/10/2017

I ordered pizza online and they deducted amount from my card.
At the time of delivery they told me we are short of oregano and they can't provide it.
Point is that they never showed this on the mobile app on which i have ordered the pizza. They told me you can cancel the pizza and will receive the money back after one week.
I think this is a scam as they are freezing my money for 1 week and that too because they are out of stock of some of their ingredients.
They are still posting their ad on social networking and nowhere they are mentioning that they are out of some ingredients.
I think strong action must be taken against then as they are making fool of public.

Today i ordered a regular pizza with extra cheese but i got simple pizza no extra cheese was there. I know by look you might be think extra cheese is there but believe me. After clicked pic its just a look like. And its a second time i got without cheese. I have worst experience with pizza. I mean in the name of domino they are doing these things. We paid a lot for pizza. But quality is not ok

The dominos aundh outlet... First they take wrong adresss... Deliver late pizza and then do not even admit their mistake. I waited 2 hrs to get pizza... I deserve either refund or replacement.

But they talk like bhindi bazar when asked for solution. This is bad.

My concern ref no. Is 3570367

I will never order from dominos again if my solution not resolved.

I ordered a pizza (Online mode) on 1st october 2017, and made the payement online while ordering. After that they called me saying that "we dont deliver pizzza in that area", so i cancelled my order.
On 2nd october i received a message that "i will receive my money in 3-5 days".
It is now more then a week, and my money is not credited to my account yet.
My phone number is [protected], and order no. Was 220, name: akash verma