Domino's Pizza Complaints & Reviews

I hav ordered a pizza online on 1st april 2017

Wit invoice number
DPI67071/[protected]/12

Tent
dc-213054

Please calculate the given bill properly with photo added below

Calculating error
Please see to it that doesnot effect others.

We are the frequent visitor of dominos

Help us in to it
Because i feel cheated

Other wise i will take this to consumer forum

I have ordered at your store (4D Square mall Visit Ahmedabad). Pay with Paytm wallet Rs. 657 and my Paytm account debit and order not confirmed. As per paytm - We would like to inform you that, as confirmed by the merchant your transaction under order was successful from our end. We would request you to kindly contact the merchant customer care team for the order confirmation.

Please check and do the needful.

This is to inform you that being a frequent customer i am highly dissatisfied with your dominos rave 3 kanpur outlet.I ordered pizza and when i opened it i found live insects crawling on it..and when i complaint about it the manager and the staff were very casual.I was not allowed to take the photograph or video of it.You can check the cctv footage of whole incident.This means the quality and hygiene of this outlet is questionable.Though i got my refund but when i asked them to show the kitchen as to what hygiene they are maintaining they rudely stopped me from entering specially one staff name sachin was misbehaving, being a customer i think so i have full right to get informed about the quality measures and hygienic conditions of the outlet.Therfore i request you to take necessary action against the staff and outlet.Its not about me but related to all other people and their health who visit this place and if my issue is not resolved, i have the right to take necessary legal action against them because its the case of negligence, carelessness and unhygienic standards of the staff and outlet. For any issue you can mail me at '[protected]@gmail.com'

I placed an order late by 3 mins . The order number given to me was 219. I never received the coke in the first go . One the branch manager is an **** who doesn't know ur own freaking policy . Isn't it true that if an order doesn't reach by 30 mins the order is supposed to be free . It isn't your delivery boys fault but your stupid branch guy . The dominos is in my sector and is 5 mins away from my house . What sort of nonsense is this . I paid the 977 .then she the coke wasn't delivered I got extremely frustrated and called your branch again . Spoke to the guy and he said that the boy will give back 300 bucks . I don't understand this that when ur stupid policy is that's if an order doesn't reach you in 30 mins isn't it supposed to be free . I[censored] guys can't Handle it why the **** is there a policy like this . Ridiculous service . And u guys don't use paytm are u freaking kidding me . I have attached the bill .never again will I order from dominos of sector 20, it sucks .

It's complaint against byculla, Mumbai branch of dominos pizza. They only have one counter to take order and even they stop taking order if they get call from customers. They took 6% service tax .. This tax is liable for ac restaurants but Ac is not working only then for what they charged 6% of the bill. The manager mr.bhim don't even care to solve the problem. They laugh at customers complaining miss Namrata. We are paying money not for free we are availing the services. So plz take strict action against them as they have no value for customers problems

Yesterday got the pizza from perumbakkam branch chennai to my place dlf garden city semmenchery. Today they told we will not deliver at all manager loke nath told clearly.
Than order online and manager nag nath cancel the order saying that they will also not deliver the pizza in this area. But previously they used to deliver in same location.
I am surprised that what is going on boss. It's competitive market and in dlf we are 1500 families still this attitude by such brand not acceptable.
If they deliver earlier they can give now too?
My no. [protected]

I ordered for home delivery through your app and it was showing delivery address too in your app but your outlet manager named as" Prakash" is saying no to home delivery without any reason which is not at all acceptable from so valued outlet like dominos..I am highly disappointed and frustrated by ur manager Prakash's response..I might not be loyal customer o[censored]r outlet like before..it is forcing me to think for go to another options like Pizza Hut..they are not like u..I hope you'll response to my compain

Order Number : 3
Time of Order :
04/02/2017 11:33:23 AM
Final Total :
620 Payment Type :
credit
Trace No. :
nb-405165

The above order i placed today but the store person called me and said we cancelled your order and transfer your order to nearest store but you have to pay in cash and your paid payment will refund in 7 days.

If they cancelled my order and transfer to nearest store then why they not used the same money which i was paid. why we suffering and paying again cash amount for the same order.
Why you not circulate the same money to your another store .
Why we pay again cash for that.
And due to your mistake why i was hold my amount in bank.
And i already told on your telephonic call that if you taking more time then take why you cancelled the order before calling us.

they cancelled my order without my permission.

Dear Team,

Today around 7 pm I have ordered for 2 regular pizzas and garlic bread over phone[protected] from my registered mobile number for home delivery . I waited for 1 hr but no sms or call about my order no information . I called the person around 8 pm and enquired about my order he said this is out of your area so you call egmore center.
No proper response and around 8.10 pm one person called me and asked how to come to my place i told him sorry its been 1 hr i waited but no proper details provided so i said i am cancellation my order .

This is not the first time even I even face very worst experience in take away.

Even my friends face the same problem.

I request you to take care of this issue.

Regards
Rosy

I ordered a pizza mania on 29th march. My order was completed till payment site but due to slow net speed i have to cancel the order. When i later saw my phone the money was been debited from my SBI account but no calls or message from dominos came to me. Order of my pizza did't came my home and my money was taken by dominos. Please, i want my money back

We Ordered Dine In Pizza (Invoice No. DPI65985/[protected]/70472) dated 30th March 2017 at 17:59Hrs Order No.51 at your Pokhran Road No.2, Swastik Plaza Thane Outlet to sit and enjoy pizza at your restaurant and my experience is as below :-

There was no issue with food, Its quality or time of delivery, It was perfect as expected and I appreciate that, My issue is when I asked for drinking water to the attendant Miss. Ranjana.

To my surprise, Ranjana simply refused to serve water, Instead she gave us three paper glasses and said go over there and take water on your own from water vending machine. Then I asked another attendant, Is there an store policy for not serve water to customer at this branch where he acknowledged "NO" she was incorrect and should have served you water, it is part of their duty. In that case way service tax is charged when your people don’t want to serve basic need of water to their customers? When pizza was delivered on table then why not water?

I was really disappointed when I escalated the matter to store manager Mr. Sumit. He too refused to accept Ranjana’s mistake and said this is self-service restaurant and customer has to take water on their own. In that case I said OK, please refund my service tax which you charged me (Rs.46.98/-) when you are not ready for service.

Anyway, Mr. Sumit went in argument to make his point right an kept me a unhappy customer of Domino’s Pizza forever. I lost years long relationship with Domino’s and most probably will refrain myself ordering any pizza in future.

Please take this as feedback and If you think customer service is important for Jubilant Foodworks then please take action against Mr. Sumit and Miss. Ranjana from your Swastik Plaza, Pokhran Road No.2, Thane (W) outlet. I don’t want any kind of refund or any have any expectations to revert back but see if you can improve your customer service.

Best Regards
Shashank Pisat
Mobile: +91.[protected]

I ordered pizza from my phone and did the payment with my card then they are saying cancell your order we can't deliver the same...It's from aditya mall area and as a sgipra mall place we can't deliver...Manager was V rude as well as staff...They said we can't deliver cancell ur order then saying we will deliver uoto ur gate come down and collect no quality gaurenteed ... Jubilant team...I am ur regular one...But now i hate it. Same less service and shameless food..Took pizza was cold pasta was cold...It was clotted cheese not cheese burst... Dear i spend ded my money...And ordered from u ..It's my mistake...Atlest know how to treat a customer...Shame shame...Pathetic food and V V rude and misbehaving manager and like e staff...

I placed an order at 10:19 of a small pizza. According to policy matter it should have been delivered at 10:49 but it was delivered at 10:55. On asking for the availed free policy to which i was entitled to, he started taking rudely. The delivery man embarrassed me in front of 4-5 neighbors. he snatched the pizza from my hand and after putting it back in his box, he simply walked away even when i was talking to him. After this incident i was been delivered free pizza after half an hour but the injury the delivered man caused to my reputation is unbearable and not letting me do anything,

He was very very rude and snatching pizza and simply walking out was little bit offensive too. want a strict action to be taken against him.
Else simple request to dominos to reapeal their 30 mins delivery policy.

Order no:233
Date of incident:27th March 2017
Time of placing an order: 9:19 pm
Dominos Store:Upper Ground floor, Shop No. B-19/125, Mall Road, Ludhiana

I was ordering Pizzas and other stuffs using Dominoz Mobile App, and when i reached Payment gateway i selected to pay using Paytm, money was deducted from Paytm and I can see the transaction "Successful" inside my PayTm app, but on Dominoz app the order was not placed using Paytm - It said, "Please select some other payment option". So then, i placed order using my Debit Card and the Order was placed successfully using my Debit Card.

So, actual order was placed using Debit Card so I should be credited back with the amount deducted from my Paytm Account.

I placed order on Saturday - 25th March, 2017. Still have't heard or received email or anything from anyone.

Order No: 202
Date/Time :[protected]/20:35:40
Delivery Address : Aparna Cyber Commune, Nallagandala. K-303, Nallagandala Road, Nalagandalla, Hyderabad, Telangana, India

I placed a order consisting of three products which were supposed to be delivered as per the "Domino's Pizza 30 min Delivery policy", but I wasn't informed that the outlet would take more time than the usual.The outlet doesn't have proper telecommunication facilty and my order came to my residence after 1hour 30mins from the time the order was placed.On the time of delivery the delivery boy asked for the full amount to be payed and denied to give the delivery according to its policy.This outlet's hospitality is very and poor and the work staff do not respect their customers.

I have placed an order from kolkata bangur avenue outlet for 1 pizza. Andbthe executive named papia from that outlet has called and said that order is not possible to deliver within 30 min as i am staying at 1st floor. It is valid for ground floor.

Should i make a compalin to consumer forum because you customer care executive are also not responding.

We have ordered a pizza on 13th march online, then we recieved a call from dominos pizza that they can't deliver to our address, some other outlet will.
We placed another order, then again we recieved a call, and someone said the same **** words.
Amount was not refunded even for one order.
This is the first and the last time I am writting something to dominos, if I'll not recieve the call back or my money back, I am gonna drag you guys to the court.
Attaching details of the order, it says successful, However we asked the guy to cancel the order but he didn't .
Anyway I don't give a damn why he didn't cancel the order, i just need my money back.

Transaction number is dc[protected] dated[protected] amounted 318.
Transaction number is dc[protected] dated[protected] amounted 318.

Transaction ID: ededbb5b4d93dc37d734
Refund Amount 318.00

Transaction ID: a996444f48d1daa78c12
Refund Amount 318.00

Received a mail after writing a complaint to Dominoes that refund will be processed for the unsuccessful transaction within 5 days.
It has been more than 25 days and i am yet to receive the refund amount of Rs.636/-

I am not using code but when enter the code dominos called alredy used
My online e-voucher is DPFDAJ135122 this voucher code given by sbi of worth 1000 rs please solved fast because expiry date is 28 march 2017
First time i goes to dominos web page when code is taken but trastion not comlete due to net problem
Then after code are used called by dominos i am comlaint also in dominos but further not answers my complaint
I am going to consumer forum

Hello,

today i have ordered peppy pizza and i see that the pizza which was served t me the cheez was very hard it was like like rubber i was literally pulling the cheeze and it was like elastic rubber.
i asked the counter person like the cheese is not fresh but he was like it will be like that only all same as if i never had pizza in my life or like dont know wat cheese is and how much time it takes to dry.

this was the first bad experience i ever had.
i feeling like some thing uneassy after having that pizza.
i really need to speak regarding this. i wont leave this issue.
Daniel
[protected]