Domino's Pizza Complaints & Reviews

In the month of August 2016 your Dominos delivery boy hit an oncoming bike and later rammed into my car. Mr Shoaib a manager from your Panjim outlet came and apologized and said that Dominos would take care of the same. The cost of the work on accident has come to 12.5 K, whose bill has already been submitted. Their RM had spoken to me and said that they would pay the amount which still hasn't been payed. Its been 6 months but still no revert.
Kindly help me with the same.

Regards,
Sheetal

Yesterday i ordered in dominos via freecharge using debit card.money was deducted but i dint get my order nor my refund..what's happening..bad experience with dominos😠..at around 9.24p.m..my order id is [protected]..i dint even get any message about what happened to my order..u people don't have any change if we pay by cash on delivery and if we pay before we don't get any messages as to what happened to our money

I received a coupon on my mobile no. [protected] from domino
one pizza free with medium or large pizza
i tried for 2 hours but coupon was accepted
i rushed near by restaurant
first i was asked to order from the same no. on which coupon was being sent
i did same changed my sim from feature mobile to smart mobile but in vain
then they directly offered me 20% discount i denied
then they told me it was valid for few hours
i lodged complain on their website i got message that domino will contact me in 12 hours nothing happen

Order No 368 through online booking from mobile app .
I ordered for 9:30 pm booking for which the tracking details were not available. On requesting for tracking details the request wasn't processed rather I was told that i booked for 10:30 pm. As per their terms and conditions the was order was to be free for a maximum amount of Rs 300. But I was told that the delivery staff was out for delivery by 9:30 pm. The order was delivered at 10:25 pm and the bill clearly mentioned that the order was out for delivery at 10:00 pm and not 9:30 pm. On placing complaints thrice there isn't any response just a confirmation mail has being sent to my mail id that query has being reported. They are clearly stating that I'm lying.

I had ordered dominoz pizza through [protected]. It had connected me to nearest dominos center. I had placed order. But after 2 hrs also it has not arrived.
I had connected Yelachena halli, Kanakapura road branch. They told that i havent ordered.

After that I had called [protected] twice for raising my concerns. Both the times, service center person ( one of them name was Pravin). they told me to wait for some time and put me on hold (only listening dominos advertisement in phone), after some time (around 15 mins) it got disconnected automatically

Date : 18th Feb 2017
Order Timing - 7.15 PM
My mobile number : [protected]
Call center called times - 8.31 and 8.41 PM

-- Ganesh

I have received my order after 40 min, and they refused to return back my money

Dominos not maintaining our 30 min challenge

I have ordered pizza with coke, but initially they delivered us only pizza without coke, and for coke they took 30 min more, our pizza became cold and then they went after that,
Plz look into the mattee

I have ordered pizza with coke, but initially they delivered us only pizza without coke, and for coke they took 30 min more, our pizza became cold and then they went after that,
Plz look into the mattee

I made a payment of 444 Rs. on 28 January 2017. I received a message from you guys that I will receive my money within 7 working days. But till date i have not received any money. I tried to call your customer care number on 11 Feb 2017 (Concern Ref 2434904) and the guy told me that he will get back to me withing 24 working hours, but till date nobody called me. I called your customer care number today also and that too 3 times (Concern Ref 2456446), but still I have not received any success, again one more promise. Can someone please tell me how I can get my money.

I have ordered Pizza on 27 Jan 2017, due to some technical issue after making payment they have cancelled the order. and also got the message "We have Processed refund of Rs.346 for ur order dated Jan 27, 2017, 9:26 pm. Refund generally take 4-5 business days to appear in bank ac" . But still refund not credited in my Bank ac. My payment Ref no is [protected]IGAARRYIQ2 .
Payment through SBI net banking.

I ordereda farmouse cheeze burst medioum size pizza worth rs.412 but it didn't orderd due to some technical error on their official website so my money deducted from my account but pizza not ordetred and then they send a mail to me on my id:bhargav.[protected]@gmail.com..is that sir we will refund ur money in 3-7 working bussiness days and today is 15 feb 2017 my money is not refunded yet...the offficial statement they send to me is below...
Hi KARAN BHARGAV,

Oops! We were unable to place your order to the kitchen due to some technical reason. If you chose not to try again, or we are not able to place it in the next attempt, your payment will be refunded to your account/card within 7 working days. In case you have applied an unique coupon, it will be automatically reactivated after 1 hour. We sincerely regret the inconvenience.
Your transaction number is dc[protected] dated[protected] amounted 412.
However in case your order was successfully placed in subsequent attempt, then please ignore this notification mail.

Had visited the said outlet today 14th February 2017 with my family including one toddler kid, Its really very annoying to complain you about mira road branch, v v untidy, not at all hygiene & just too many mosquitos around.. none of the ac working..

And the least pizzas are just not worth the money.. no taste / no cheese.. v had ordered cheese burst.

No place available to seat, its too compact outlet..

Had Been to Domino's in Airoli, Navi Mumbai. As a YouTuber, I started recording stuff out there. The staff comes in saying that I can't recording anything in store, not even my order. Moreover, none of the employees know English well and the manager (not even in proper uniform) comes to me n rudely says that I can't use camera. Then whole staff kept looking at me n my friend all the time as if we were criminals. Had the worst experience and probably will never visit the store again... N ya food was not at all at Domino's standards

Hi,

I ordered pizza online thru paytm and the money been deducted twice whereas one transaction was failed and the details are as under-:

Paid for OrderJubliant Order #7bbeb623cee98692341fPaytm Cash Txn ID [protected]-01-26 07:51:02 PM
Paid for OrderJubliant Order #96bacd47187bb83ce2bfPaytm Cash Txn ID [protected]-01-26 07:49:18 PM

Now that i already lodged the complaint on the same date in paytm but they replied and said that I need to contact you. So please look into the matter and refund my money for one transaction i.e. 1360.

Thanks
Dheeraj
My paytm wallet phone number is [protected].

I have places an order to the below dominos reataurant addres :
Domino's Restaurant Address
Bandra (east), Shop No. 8, Ground Floor, Mumbai Suburban Zilladhikari Bhavan Shop Keepers Premises Co-operative Society Ltd, Ancillary Building No. A, Administrative Building, Shopping Centre, Government Servants Colony, Opp. Chetana College, Bandra(e), Mumbai - 400051 Ph No :[protected], , [protected]
The order was placed on 12th Feb 2017 at 17:58. The order was of Rs. 673.
The guy from the restaurant requested me to wait for the deliver till 06:45 as it is far away from my home. I agreed to do so but no response was received till 18:45. I called the restaurant twice to know the status but the concerned personnel were just saying that "We will call you after knowing the status" which never turned up. I again called them to cancel my order as i need to leave my house and go out. They transferred the call to the manager and i asked him to cancel the order. He first told it is being delivered, then i told him that its not delivered and you please cancel it, he agreed to do so. At 19:15, i get a call from delivery boy saying that i am waiting outside of your house with delivery. I told him to take back as i have cancelled the order.

My issue is that when i agreed to give grace period of 15 mins, why it wasn't delivered and there was no call back in case of further late in delivery. Further, i have not received any cancellation confirmation of my order as i have paid with my credit card. I want my money refunded.

Hi Team,
Today I have placed an order with dominos online, which shows order has been placed in gurgaon dominos 53744.But when I enquired them they said order has not been placed.I have received message from the bank as well which clearly stated the deduction.I have also attached the message.
Please solve my issue as soon as possible.

Hi.
I have ordered a pizza from dominos mobile app as i have seen your advertisement at tv that if you will order pizza from dominos mobile app it will be free. But before ordering the pizza from app i have called your dominos outlet to ask that its really free or not but they said that if you will buy one pizza it will be free . so i have ordered pizza and then the delivery boy came and he said that pizza is not free you have to pay for this. Then he called the dominos outlet but the man who was talking with him from the outlet said that the pizza is not free you have to pay for this. Then i have paid RS117. If there is no scheme why are you giving the advertisement?
Thanks.

Date 10/12/2017
Order no. 197
Domino's Vellore
Half of the order items reached doorstep.
On complaining to manager by calling several times... There was no response and the call was cut again and again from the manager side.
The delivery boy was even not ready to wait and let me talk to th manager.
This is really pathetic response from dominos...And let me add that this is not the first time they irritate customers here.
Customer mobile no. [protected]

I made 2 attempts for an order off Domino's pizza which was unsuccessful. Details of transaction are:
Store - Hyderabad, Raheja Midnspace IT park.
Date and time[protected]:56:21
Order Total- Rs 628

Payment method:
Debit card: Airrtel Payment Banking, Master card, Transaction ID[protected] Refund received.
Mobile Wallet: Paytm, Wallet txn ID [protected], Jubilant Order #288ef46bcb5fae1b706a3af92eab1dcc - Refund not received

Itz abuh nw only
i called on 28644011 n a girl picked my call, she was acting lyk she wasn't able to hear my voice i kept the call, i called again i asked her r uh able to hear my voice usne mera call hold pe rakh dia
i called her again again she did that
again lyk idiot i called her i asked her r uh able to hear my voice she answered dat
i though number bolti hu
tabh usko sunai dia
i tld m calling desperately since when apko meri voice proper sunai de rhi thi toh bhi ap natak kr rhe the she was lyk nhi ap natak kr rhe the
aftr ths i tld give to ur manager eithr ill cum to ur store she was lyk aajo store

i m ur regular customer uh behave lyk this
pathetic dominoes staff
i want to have pizza right nw
buh i want a call from ur team
eithr m nt ordering pizza from u nor my frndz mind dat

I have placedar order on 29 January 2017 of 2 BBC chicken pizza through Domino's mobile app.. I have made the payment through freecharge wallet. The payment was successfully done but after the payment I got a message from domino's that youreally order cannot be forwarded to our restaurant due to technical reason and your money will be refunded in 7 working days but it has been 12 days but still not got my money.

My Domino's...

I ordered a pizza from dominos Meerut... And didn't got my delivery... When called them they said sorry.. Because of a empyoees mistake ur order was not placed soory mam... And now as I was depend on pizza I have nothing at my home to eat... This is so bad behaviour which they showed... I want some action to take against them! I want that they should be more serious regarding their work... Such employees and behavior is not acceptable!!!