Domino's Pizza Complaints & Reviews

Greetings. I ordered via the dominos mobile app and proceeded with the payment online with my debit card. I then received a call from the dominos jayanagar branch saying that the location is too far and hence I cancelled the order. The bill amounted to Rs 1113. I received a message saying that the amount will be refunded withing the next 5-7 days and I still haven't received any form of refund after more than 2 weeks. Kindly look into this complaint and do the needful.
Contact number : [protected]
Email ID : [protected]@gmail.com

I have ordered pizza mania at dominos mahagun mall Vaishali with extra cheez and one pasta an they told me bill is 535, but I received pizza mania with bill of 525, I have do complained on dominos and after that they delivered pasta & they charged 160 rs which were extra from initial bill which dominos person tell to me ... It's is really not good ... We will never order to dominos further ..

DIGPAL Singh Chahar
[protected]

Hi my self shobhana. Domino's fraudes consumer s.. 1march I order pizza by online app domino's. 628rs deducted by dominos but order not completed..so many time i mail &message to company. But till yet money not refunded. There is no satisfactioneery action given by the company. Plz resolved my problem as soon as.
Thnxs®ards
Shobhana
Shobhu.[protected]@gmail

I ordered using DOMINO'S mobile app, and paid through PAYTM wallet in th domino's app, the payment was made successful but i did not receive the order no., neither the order. When i contacted PAYTM, they replied:

"We would like to inform you that, as confirmed by the merchant DOMINO'S your transaction under order IPT[protected] was successful from our end. We would request you to kindly contact the merchant DOMINO'S customer care team for the order confirmation."

I even called DOMINO'S, but they denied the order.

NOW, please tell me why did i not receive the order, i had to sleep hungry last night, this was the worst experience with any feeding brand. I don't trust you anymore, and cant rely upon you anymore, NEITHER WOULD I SUGGEST DOMINO'S TO ANYONE, IN FACT I AM GONNA TWEET AND POST PUBLICLY ABOUT THE INCIDENT IF THE NEEDFUL IS NOT DONE, ALONG WITH A PROPER EXPLANATION. AND SINCE ITS MORE THAN 30 MINUTES (21 HOURS SINCE I PLACED THE ORDER), YOU KNOW WHATS HAS TO BE DONE.

Amount did not credited back so I checked with Bank and they have different story. See the below reply from Bank.

Ref : 03/17/030191/SP/CRD

Dear Mr Khan,

This is with reference to your e-mail dated 10 March 2017 regarding transaction incurred on your card account.

In this connection, we wish to clarify that the credit card is only a mode of payment. When a valid debit advice is presented to us, we are obliged to pay the Merchant Establishment towards your transactions and debit your card account.

Accordingly, as we have received the valid debit advice for the transaction of Rs.381.00 against M/s. Www.Dominos.Co.In on 08 March 2017, the same was debited to your card ending 7741 vide Acquirer Reference Number 74332747067706750527709.

Hence, we request you to contact the merchant by quoting the above mentioned Acquirer Reference Number (ARN). We request you to revert us if you find any discrepancy.

Please feel free to write back to us for any further assistance. We will be glad to assist you in this regard.

Assuring you of our best services always,

Yours sincerely,

On behalf of Standard Chartered Bank

I tried to order pizza through mob app and made the payment through be thanking, the amount Got debited from the account but order not placed, again I tried with another bank account but the same thing.happened. when i contacted the customer care and branch manager they said that the amount will be refunded within 7 days and I will be getting a confirmation before that. Till today I have not received any.kind of communication also I raised my concern through the app ( please refer the complaint no 2523831) and.It was informed I will get a call within 24 hrs but sadly I have not. I also mailed them the details still no response. The amount debited is 868 two times .

NAME : SANDEEP
ORDER DATE : 3 MARCH 2017
BOMMASANDRA DOMINOS, BANGALORE
TRANSACTION REF NO
HDFC
[protected] and SBI IGAAXAQWJ1

AMOUNT 868 from both the account

Kindly initiate the process to refund the amount ASAP also communicate the same

I ordered a pizza online on 2/3/17 at around 1945hrs (order no 57 business bay, pune) and the amount was paid from my debit card. But after 15 min, I got a call from dominos(business bay) stating that the pizza could not be delivered and hence cancelled from their end and I will get the refund within 2 days. But till now I didnot get any refund.I was not expecting such a pethetic service fron dominos...

Dear Team,

I have order Pizza (Dominos) from Foodpanda on 8/3/2017 using Internet Banking Of Rs.752 and money has deducted from my account Union Bank but no order confirmation have received to me.

But money is deducted from my union bank account [protected] and return my money to my account early as possible.

Below is the reference from my bank account for you.

Account Number [protected]
Transaction Date 08/03/2017
Transaction Amount INR 752.00
Transaction Type DR
Transaction Description ePAY/To:IBIBO WEB PVT LTD/59164680/Pizza

Regards,
Sunny.

Domino's Pizza — Order unsuccessful, Refund not received

1 Review
Ja Jayashree Ozal Pandey on Mar 8, 2017
Submit a Complaint
I made 2 attempts for an order in Domino's pizza which was unsuccessful. Details of transaction are:
Transaction no: cd[protected]
Date:[protected]
Total amount: 1460 (730+730)

Payment method:
Mobile Wallet: Paytm, Wallet txn ID [protected], Jubilant Order #b1ac51e80466815b2cda

Mobile Wallet: Paytm, Wallet txn ID [protected], Jubilant Order #be44dc675ac9da6a6db7

I had tired placing an online order on FEB 16th which failed, but money got debited of RS 1291 from my free charge wallet, i tired placing the order via app using Mobile No : [protected], i still haven't got my refund yet its more than 3 weeks i still have not got my refund yet, if i call the store they are claiming its a failed order they cant help, i called the central customer care number they are claiming we will process your refund, but its going like the same thing, when will i get my money

Had ordered telephonically from Domino's at Shop no. 9, 10, 11, Shailly complex Near SAL Hospital, Drive-In, Thaltej, Ahmedabad on 07.03.17 and declared that I will pay through Sodexo meal pass. On delivery, I was told that they do not accept Sodexo meal pass which expired in Dec 2016 whereas Sodexo has already publicised that Sodexo meal passes expiring in December 2016 will be valid for one more year, i.e., upto december 2017. Dominos Order...

Very unprofessional service from the restaurant( Bangalore Malleshwaram, No. 22, 5th Cross, Near Malleshwaram Circle, malleshwaram, , bangalore - 560003 ). I have placed order at 9.41 Pm yesterday same time I got call from restrnt as they are lots of order so it will take more than 30 min will it be OK . I confirmed him OK its fine. kindly arrange delivery I wait for them more than 1 hr and then start making them call. After number of time followup they told the delivery person is out of delivery but even i asked they have not shared his number at that moment of time. After waiting for 1.30 Hr I got msg from delivery person making an excuse that my phone is not reachable which is totally lie even store is also supporting him. I reversed call him after 5 min. the delivery person told he has canceled the order. what the hell is this I wait for you for 1.30 Hr and in 5 min u have canceled my order. so it was night 11.30 of night now where i will not get any food outside in that time so i sleep empty stomach just becz domino service and specially the manager he is so rude as they he doing favor by arranging delivery to us. ridicules service from domino.

On 6th of march I tried to place order pizza from dominos on dominos app between 6pm-9pm I made my payment through net banking but the order was not placed even after my money was deducted from the account, immediately I called their cust-care about this problem they said it will be refunded within 24 hrs till now no reply please help me with this
my detail customer no: [protected] name: praveen kumar
order payment dated 06/03/2017

Hi,

I ordered pizza online (via app) on 4th March. The money got deducted but the order didn't get placed. The order still shows in the cart.
I showed the money deduction message on the dominos outlet and get the answer that the money will be refunded. I haven't get any message from the dominos regarding the refund initiation.
Could you lease check and refund my money back ? Do respond .
Email id :- [protected]@gmail.com

Thanks,

With regards to the Complaint Ref # 2476759 / 2576122 on 19th Feb 2017 * 6th March 2017 respectively, I have placed an order online for Rs.2250.00 on 19th Feb 2017. But inspite of several complaints made over call on [protected], I still didn't get the refund while spoken to multiple call centre staff of Dominos PIzza.

I am irritated to the core and would like to make a formal complaint to the authority concerned. I am being assured of the refund everytime I call and also am assured for a call back from concerned team, but never got a call at all. I wanted my money as its 6th March not and am still following up.

Bank Transaction#[protected]
Narration: [protected]/PAYUJUBILANTFOODWORK
Amount: Rs.2250.00
Date: 19th Feb 2017

Ordered and paid Rs. 725/- on 16th Feb'17. Order was cancelled but no refund came. Not sure whom to reach but still have not received my money. Want my money back.
Order id : [protected]
I have raised a concern in their website but no response. An email ans message came that the manager would call me in 2 days but all in vain.
Please let me know whom to contact to get this resolved at the earliest.

I ordered pizza on 1st march from dominos app and also paid through card then i got msg that I ordered cannot be processed because of technical issue and your money will be refunded but i still didn't get my money back.how irresponsible is your staff or techie department that they cannot return the money within 5 days.i need my money back as soon as possible.

I have ordered online pizza from domino's kanpur on 3-mar-2017 order number is 223.
Order was placed rave-3, plot no., block no.6,
Parvati bangala road.
Pizza which was delivered was not fresh and cheese was frozen. So i lock the complain regarding same. Complain number is 2569353.

This is the escalation regarding complain number 2569353.
I have received the call from one of the guy from dominos team. I never expected such kind of response from your team.
He completely denied to help me in anyway and was least bothered to consider my complain. The pizza was delivered at 10:45 p. M night on 3rd march to my family and he is expecting that i would have raised the concern on same day i. E. Night and i was not at home. I didn't expect such an attitude from such a big brand who is totally ignoring customer delight.

I paid 1100 rupees for that order and delivery was very poor. Pizza wasn't fresh and cheese was frozen.
I told him this is wrong and my money got wasted i go for consumer forum then he replied go ahead. Never expect such a response from a brand name.

I am expecting to take corrective regarding my issue and escalate till the end my issue is not get resolved.

I feel really unfortunate to inform you that the pizzas were not tasting good at all which we are.Cheese was like negligible, the toppings were very less.Red sauce was even very less.We just felt that we were eating the base.
I never expected such a preparation from Dominos.
I expect full justice will be done to me so that I never feel my money was wasted....

The person who took the order committed to deliver it with in 7to8 minutes. But Mr raminder when asked to deliver the order on time. Behaved like a Don n threatening me n abusing me in front of all. U can also check the cctv footage of that time. Between 8 pm to 8:40 pm 4/3/17 dominos Pinjore. I have made the payment but didn't receive the pizza. Coz of him.