Domino's Pizza Complaints & Reviews

This is to inform you from your so old costumer, that i have place an order in dominoes, baddi ditt-solan, HIMACHAL PRADESH. First your department sends me the order about an hour late i requested him to follow your 30 minutes time guarantee then your service told me to talk to our manager (MR. LALIT ) then your department manager showed me an illiterate behavior and saying either take the order or not your wish, we wont provide you thirty minutes service. the bill timing was 6:02 p.m. and received at 7:07 p.m. as a proof i have your bill and your delivery boy photograph. heartbroken with your behavior and trust is being over.

I have ordered via dominos app and payment with freecharge app. Payment got successfull in freecharge account, my wallet money got deducted but no ordered placed so i lost my 547 rs. I also got received a message of "Hi Poojan, you paid Rs 547 via FreeCharge at Dominos (OrderID:[protected]). Updated Bal Rs 33. Flat Rs.75 cashback on IRCTC website " plz give my money back

I had placed order via Domino's mobile app and tried to make payment via Freecharge. The money got deducted from my Freecharge account and to surprise the order was not placed. To surprise Domino's customer care is not approachable and Freecharge says the payment was successful. Freecharge message i received was "you paid Rs 384 via FreeCharge at Dominos (OrderID:[protected])". Please look in to this matter and process the required refund.

I had ordered pizza on 31st dec16.and I paid via hdfc net banking.amount got deducted from my account but I recd msg Nd email stating my order is cancelled Nd amount will be refunded with in 7 days but now it's above 20 days but no refund is been done.i spoke in customer care but no reply I had forwarded all the msg Nd snap of deduction.i want refund of 835rs.

I ordered on dominos sute on 13/1/17 but my order got cancelled so i ordered again and that also got cancelled. Both times money had to be refunded but i got the message only for one.

I received the message that i will get my refund but only for my first transaction not for the second of the same amount. I tried calling dominos but they listen and put on hold saying that they will connect to highter executives. I need to know that why dint i get my refund?

My paytm wallet has been deducted twice for payment being made to domino's store.. order no. is DPI[protected] payment has been deducted twice for this order of rs. 226.29 and the store is not cooperating in return for this issue.. they are just saying the refund will be processed by paytm but paytm is saying that they had completed the payment from their side and store has to correct their status and the store is not cooperating.

I had submitted a complaint before (Ref id: [protected]) regarding an order I had made on Jan 14.I had made 2 orders and the first one was made through free charge account and the next directly from my bank account. I received the amount made from my bank account today. But I haven't received the amount made through free charge. I had received an order id (OrderID: [protected]) but was not able to track it from the dominos site. Please look into this.

Kal mai first time Zirakpur VIP road pr dominos pizza pr gya Maine wha 5 pizza pack krae aur ghar aaya jb Mere wife ne pizza khaya uss ke ander cut nail nikla Maine wapis aana tha pizza dene lekin late Ho gya tha waise mai hamesha se sector 34, 35 se Lata hu pizza first time aisa hua hai aur Zirakpur se pizza leye the jb Maine wo live pizza bna rhe thi without hands gloves and cap aur aaj ke baad mai kbhi pizza nhi lgauga dominos ke issse acha Pizza Hut hai poor quality 👎🏻👎🏻👎🏻😡😡😡😡😡

Respected Sir /madam
I am had ordered two medium sized cheese burst pizza online. The bill. Money was 740 which ws deducted from my account. Buy I didn't receive the pizza nor any message regarding the refund of the amount. I demand refund for the same.
My order num was 186 and my cell hum was [protected] . please look into the matter at your earliest and don't make such sites which take false orders if spoils the name o[censored]r company

Hello sir my self mohit, i placed my order at rohini sector 11 dominos on call . My pizza was delivered after 35 minut but time is not my problem . Actually my guest was coming at my home that time so thats why i ordered pizza at dominos but pizza was so so so so so poor quality chees like nothing and i asked your delivery boy he said " hamara pizza aisa hi hota hai lena hai to lo warna ye wapas le jaunga". So i want to ask you one quation all dominos family treat like this from your customers.

Hi last week I ordered a pizza twice online because the first time it didn't create an order but deducted my money ... and I got a msg from dominoes that ur amt will be refunded in 3-4days...I received a mail on 5 th august that ur amt has been refunded but I havent received any amount...I need a revert on the same...
Expecting some serious action my complaint

This a serious complaint against staff named twinkle at vikas puri center who misbehaved and embrassing me over the call for such a small payment of Rs. 280 approx. Did dominos start keeping collection executives?

I ordered pizza and paid amount through paytm which got cleared and deducted from my paytm account and shown the same to delivery staff and after that got acknowledgment as well. Only than I took pizza.

However after that I received 10 calls from your staff named twinkle at vikaspuri center asking that payment in their system shows in processing but did not receive by paytm. She asked me to talk to paytm to release payment and ask them reason for not giving to vendor after deducting from my paytm account.

I have explained her number of times that already informed to paytm team to give payment to vendor as it has cleared from my paytm account.
But she kept on calling me again and again which is so embrassing for valuable customers like me.

This should have cleared first before placing order. I will never order from dominos again in my life and would also tell others not to order because of staff members they have who are allowed to misbehave with customers anytime they would like to which is totally unacceptable.

PFB, Details for order

#DP[protected] dominos order no.

Paytm transcation no. - [protected]

Amount - approx. 280 rupees only.

I WANT STRICT ACTION TO TAKE AGAINST HER AND REPORT TO ME WITH DETAILS AND WRITTEN APOLOGY FROM HER SIDE ON MY EMAIL ADDREES [protected]@GMAIL.COM AND COMPENSATION AGAINST MENTAL TRUMA THAT FACED.

I booked four pizza mania worth Rs 453 (including taxes etc) for home delivery on 14-jan-2017 at around 18:45 hrs and paid through freecharge wallet and the ORDER ID [protected]. The dominos id mobile number is - [protected]. Name- Rohit Mallik

Immediately I received a mail from popup saying Oops! We were unable to place your order to the restaurant due to some technical reason.

I ordere at domino's pizza vellore, Tamilnadu.

The payment was successfull debited through my account but no order was placed. I talked to customer care support also but there was no satisfying reply .

Kindly see into the matter asap.
Rohit Mallik

Hi.

I have placed an order on 14jan and made payment online of 622, but didnt receive any confirmation from your side.
Order has nvr been placed but payment has also deducted.
Below is the msg

Hi Upasna, you paid Rs 622 via FreeCharge at Dominos (OrderID: [protected]). Updated Bal Rs. 0

Order was not made successfull, i tried connecting with domino by providing order id but all in vain .trying to connect with you at[protected], but no success.

Please solve this issue and help me in getting ny money back

Hi I had tried ordering pizza through dominos online but the there was some issue with the site as some blank page was showed after the payment was made. I tried first using freecharge and then directly from my bank account. I had kept cubbon park as the delivery address. The amount was 283 + 283. Please refund the amount. mail id :[protected]@gmail.com

1. I booked one piza worth Rs 633 (including taxes etc) for home delivery on 25122016 at 15:45 hrs and paid through paytm vide Jubilant order no. Od456bbadf2285d4d1f2, Wallet transaction ID [protected] & evoucher
no.90558773.
2. Immediately I received a mail from DOMINOS:::"Hi Bibhuti Majhi, Oops! We were unable to place your order to the restaurant due to some technical reason. Ifyou choose not to try again, or we are not able to place it in the next
attempt, we sincerely regret the inconvenience.In case you have applied a unique coupon, it will be automatically reactivated after hour. Yourtransaction number is E.Vchr 90558773dated 20161225 amounted 􀀀 633.However, if your order was successfullyplaced in subsequent attempt, please ignore this notification mail."
3. I telephoned DOMINOS Bokaro City Centre, who told that the refund will be made within 7 days, but till date the same has not happened.
4. In the meantime, I took up with paytm, who confirmed that::::"We have checked the case on priority and would like to inform you that the transaction against the order id:0d456bbadf2285d4d1f2 is still showing successful and there is norefund initiated yet.We would suggest you to get in touch with Dominos against the same concern and get theconsent email of initiating the refund against the order id: 0d456bbadf2285d4d1f2.Once we receive the
consentemail share by you, we will further escalate the case to our concern team regarding your refund process."
5. Inspite of my taking up the matter with DOMINOS and PAYTM several times, the refund has not been made or any satisfactory explanation has not been furnished, which is very much disgusting

Hi
Unsuccessful order of Domino's on 13/01/2017 of ₹1199.00.
But deduction of money through my SBI netbanking.
Received SMS on mobile on 15/1/2017 regarding completion of transaction by SBI.
Transaction id: IGAAPOPFA6. Contact No. [protected]
Name given in order: Shivam Kalkar
Address given in order: Room no. 314, Jamuna hostel, IIT Madras, Chennai.
Third-party : PayU Payments private lim

One month ago I placed two orders through mobile app. There was some issue with app. I tried payment several times before successful orders. Now the access amount deducted from my account I am continuously contacting dominos customer care but each time they give me assurance of refund in 2 days with different reasons. Please help me get my refund of 639+634 Rs. Contact No [protected]

I have ordered pizza via online portal for amounting 374 inr. Order got confirmed at 9:36 pm. Since 10:15 i am continuously calling up each and every number. [protected] continuously puts me up on hold for complaint and the no body is picking up restaurant's contact numbers. The shop contact details as mentioned below.

Dwarka
Shop no. G1 & g2, plot no.8, ground floor, krishna tower, sec-12, dwarka, new delhi - 110075 ph. No.[protected]/ 28081779 & 28081782

Now there is no way i can contact with any of the authorities who can help me out.

I booked pizza order on 14th january 2017 with order no 105 at ambawadi, ahmedabad. It was Flow booked through mobile and payment was make online. It took more than 1 hour to
deliever. Company prmises free order if delivery time exceeds 30 minutes. Company is backtracking on its promise on excuse of heavy order. DOMINO should honour its promise and should make order free.