Domino's Pizza Complaints & Reviews

I order pizza yesterday frm dominos bangalore at btm location and paid the money online. They sent me a confirmation mail but didn't do the delivery. I called after 1.5 hour to them and they told me it got cancelk but i dint receive any message or anything. My money also got deduct from my card. Is there anyone out there to resolve this issue. I have the order info as well if any1 has time to look. I have been mailing you pleople frm morning but no reply ia there

I made a payment of 307 rs on 24 dec. 2016 at dominos . As i made a payment from credit card but the payment was not done. Still I don't get the refund. So i want my money back as it is 20 days from now. As the bank also confirmed as that have claim but the status is pending from dominos site. So pls call me on [protected]. Pls give my refund asap...

I ordered online from domino's on 1st January 2017 and paid online through net banking. The order amount was rs 525 and order number was 102. I had waited 1:30hr and they did not delivered order. i called and they told me they delivered it at wrong place and sending new pizza. I was frustrated. Then also I waited another half hour. They did not able to delivered it. Then i got too much frustrated because there is no one left to eat it at home. Then I canceled order and ask for the refund. It was my first time. I got an email from domino's on 5th January 2017 that rs 525 refund has been processed whose transaction id is: 91905315. My registered email-id for domino's is [protected]@gmail.com. However till date i. e. 14th January 2017, the refund amount rs 525 is still not credited in my account. I don't know where to contact them. Please let me know on my email if you need any details. I attached screenshot of refund mail. Kindly help me to get rs 525 refund from domino's.

I ordered pizza online from dominos on festival day which was lohri paid my bill through paytm in advance i adked for home delivery. But later i received a call by employee name ROCKY he said he cancelled my order because they dont deliver in my locality. My evening was ruined have to sent guest back without pizza pathetic experience from dominos. Domino's must take necessary action against the illiterate/ILL-MANNERED staff and managers if they care for their image loosing customer base will ruin the business nothing else.

I had ordered one pizza from marathalli (Near yashomati hospital) Bangalore outlet on 31st december. After 2 hours and 3 calls, i was told that the pizza could not be delivered as the area is too far for them. I didn't receive any cancellation msg also. After few more calls to customer care, got a msg on 2 january that i will receive the refund in 4-5 working days. But i have not received till date.

I Ordered the pizza on 25th december, and paid the whole amount through debit card. Amount of around 1200 was deducted from my account but order was not confirmed.

i tried to contact them and there was no reply from Domino's. Also my nearest store said that it will be refunded within 7 days. but now even after 20 days money has not been refunded by Dominos.

required solution: need refund of the amount paid

phone no. used: [protected]
bank : PNB

Rude inattentive staff that answered my call, didn't check whether he delivered to my address, directly said no and cut my call, the second time I called, I asked him to look my address up, then he says order upto 600 then cut my call, I got a decent staff member only on my third call, this is not the service I expected from dominoes...it was only the love for ur pizzas that I tried to give it a third shot...but with experiences like these I'm afraid ull loose some genuine customers...please do look into the matter n do the needful...

Hii,

I have oder pizza from dominos app. But i had cancelled that. Mode of my payment is olnline . Oder placed to dominos center bhopal hoshagabad road M.P. your person said money will be return in 4 to 5 working days.oder date is 30 dec 2016 at 5:22pm . But still payment not recived. Return money within 2 days. If not i am going to file complain on consumer forum. Cost was 326 rs.

1. Date- 29th DEC, 2016

2. Number- [protected]

3. Description- The complaint in regard to refund of the order placed at Dominos on 29th Dec, 2016.I have called the outlet 5 times, still they are saying to give them 10 mins, 15 mins to look into the issue, does it take such long? They have already taken 3 hours for the same! This is highly disappointing!! Moreover, 3-5 workings days have passed for the refund to be generated.

4. Solution- I need them to call me today itself within half an hour and provide me the correct information. If the refund has been initiated, i need to know the details as a proof because my PAYTM account has not been updated!!

I placed an order for Rs.919 on 28-Dec which did not go through due to technical reason. However the payment was paid via paytm. Attached is the screenshot of the email.
Your transaction number is cd[protected] dated[protected] amounted 919.
I called up the customer care more than 2 times and they kept saying that I will get a call from them or receive the refund within 7 business days, which neither did I get.

I ordered two pizza's from Domino's Geeta Colony branch on January 1st 2017 and the delivery was late, as i had made the online transaction for my order, I was denied any refund at that time. The delivery personal and the manager of the Geeta colony branch stated that because it's New Year Eve (which it was not) we have delay in the delivery. Prior to the conversation with customer care, I was assure that i'll we be refunded the full amount within seven working days. But even till today (January 11th 2017), I have not received any refund from the Restaurant. When I contacted Domino's regarding this on January 10th, 2017, I was informed that there will delay by two business days. As, nine working days has passed, the restaurant has no respond regarding the refunds. They are denying to provided any written refund confirmation since day one. Most of the conversation regarding this matter with Geeta Colony branch manager, delivery personal and customer care were rude.

Below, I'm providing the important information regarding the order.

Order Date & Time: 01/01/2017 08:09:20 PM

Order Branch Address: Geeta Colony, Property No.10, Ground Floor, Shiv Puri, Main Patpar Ganj Road, Village- Khureji Khas, illaqa Shahdara, Delhi- 110051, [protected]

Order Number: 327
Order Deliver Time: 08:52 PM

Please look into this matter, Thank you.

Akul Arora,
Ph: [protected]

When the pizza was delivered, it was more than 15 mins late. I ordered 1 regular pizzas and according to ur policy if the pizza is delivered 30 mins late, then its free. But paid the full amount and it was not given free to me. If you cannot follow ur own policies then pls do not have them. The crust of the pizza was also very thin. It never be on time and argue with the customer.Also dont have a apologize card. We would like to have our money back as soon as possible.

I have ordered pizza on 23/12/2016 and paid by paytm. Payment was deducted without placing the order. I immediately called faizabad road outlet in lucknow. They told me that order is not placed and money will be refunded. On 28/12/2016 o recd message from dominos that refund has been initiated but money has not come to my paytm account till date. Please do tje needful for immediate refund of my Rs 488. Order was placed for ph no [protected].

My name is Tamu Sutterwala, phone no. [protected], registered on Dominoes under this e-mail id. [protected]@gmail.com. I'm writing this e-mail to show you all the evidence I have regarding the transaction failure, and the lack of any refund from Dominoes, that occured while I was ordering a pizza online on 27th Dec '16.
PS: I wrote this as an email to a local Domino's employee
1) HDFC bank debit for the Pizza order on 27th Dec under the Ref nos. 334305, 331647 and[protected] in the pdf bank statement attached.

2) Dominoes online website profile order history mentioning all 3 order failure with transaction nos. [protected], [protected] and [protected] respectively.

3) emails from Dominoes informing me about the order failure and respective transaction nos.: cd[protected], cd[protected], cd[protected]

4) Paytm wallet history - I had used Paytm wallet as a channel for the dominoes payment - where it is clearly mentioned how I had first transferred money from HDFC to my wallet ( Cash Txn ID [protected], [protected] and [protected] respectively) and how Paytm transferred the money to JFL all 3 times ( Jubliant Order #c0fbbec1b85366502fdd & Paytm Cash Txn ID [protected], Jubliant Order #26d99dc14502edf101bb & Paytm Cash Txn ID [protected] and Jubliant Order #b31e3866b8c755b5726e & Paytm Cash Txn ID [protected] respectively )

Now, as you can see from the Paytm wallet screener as well as my HDFC bank statement or even my e-mails as well as your own website's order history, there is no evidence available to me that Dominoes has conducted any sort of refund from its end.
Therefore, I request you to look into this matter promptly. In plain and simple English, Give me my money back. Or give me a proof that you have you've conducted the refund procedure on your end.

I placed an order on 16/12/2016 amounted Rs 597. Due to technical problem of the website, the order could not be placed, but the amount was deducted from my Paytm amount. I called the Dominos, Greenpark, New Delhi center thrice, no actions take. I even filed a complaint on their website, (ID[protected], no actions taken.
Transaction number is cd[protected] dated[protected] amounted 597

I an currently living in Rachna Nagar in bhopal, mp. this colony in situated in main city area in mp nagar. Db mall delivers pizzza from dominos and it is just behind this colony. also it is just linked to gautam nagar where the dominos delivers.
i kindly request u to make delivers available in rachna nagar area.
i'll be highly obliged i[censored] do so.

The file very boy vinod has been late Nd nd give me late delivery and store manager said that he khi bi late delivery nhi krte h 15 mint tak delivery boy n pgl bna dya or manager ya bola ke humare problem ka koi solution nhi Kru GA esa bola ke late aana ka koi solution nhi hai my order is at 6:36 pm nd delivery boy comes at7:15 my name is sanjay no. Is [protected]

I made online order twice on 30th December of ₹1366 each and got message that we are unable to push your order to kitchen. My amount got deducted from my Paytm wallet and I received a message that amount will be refunded in 4-5 working days. Today 7 days have passed but I have not received the refund yet.

I used [protected] for placing order on domino's website and used Paytm wallet for the payment. A total of 2732 is pending for refund from domino's

Dear team,

I had place a order 1st jan 2017 at for a pizza and i had made the payment of 647 rs through Debit card. but the service executive but the service executive made 2 transaction of 647 rs i have already registered my complaint in domino's but till now they did not reverse my amount in my a/c.

its a very bad customer service and i am completely not satisfied with the services. please reverse my amount.

Hi Team,

This complaint is written after 3 failed request of refund to Domino's Pizza. I am concerning you to refund my money for the below order:-
transaction number is cd[protected]
dated[protected]
amounted 1209.

I have logged a complaint with the reference number- 2210814 and received no call or my money back even after more than 7 working days and still frustrated with the service Domino's is providing.

Please get back to me asap.