Domino's Pizza Complaints & Reviews

I ordered 2 Pizzas on 19/12/2016. I made online payment. After the order was placed, I got a call from Domino's that they don't deliver Pizza in this area(Quadron Business Park, Hijewadi Phase 2, Pune), so they asked me to cancel the order. First of all, if you cannot deliver in a particular area, then user should be notified beforehand that delivery is not available in certain areas. Then I was told that Entire Amount (Rs. 978) shall be refunded within 7 working days. Its been 11 Days, I haven't yet received the refund. I called them thrice. Everytime, I was told that Manager will call you in next half an hour but I never got any call. I never expected this kind of service from a brand like Domino's. Do Let me know when will I get my refund?

On 16th Decemeber I paid Rs 477 for an order but after placing the order i received a text from dominos that the order was not processed due to technical problem and the money will be auto-refunded with 7 days. But till date i havnt received any refund. I wrote twice on their feedback page and also tried to make a phone call but all in vein. Please find attached screenshot of the message.
I was in very good impression of Domino's but looking upon other complaints and my own experience the way they are treating us, its high time.

Hello, I did payment TWICE to DOMINOS on 25/12/2016 of ₹1077/- via Paytm and Freecharge. Money was deducted from my a/c but Dominos said payment failed! so total I paid 2154/-
I request you to reverse my money to my bank a/c asap.
My mobile number is [protected] & [protected]
I have already mailed Paytm and Freecharge, they said contact Dominos. Kindly do the needful asap

I ordered for a small Margareta cheese burst but wanted to alter the order by changing it into a medium one within a minute wherein the Rep over the phone from that side (the same person who I spoke to at the time of first order) denied to do so saying that I can not do so rather can place an order for another small one where he would provide me discount on that else if I don't do that and cancel the order that he had already placed for, doing this would not entitle me to place any further order with Domino's .
If such is the response from an outlet I would not prefer to place any further order with Domino's in future.

Yesterday I did online order from Domino's of almost 2000 INR from my account, my account connected with mobile number [protected]. They did order twice of order number 149 and order number 190. Even they are not asking for confirmation for twice order. I have cancelled the 2nd order even though they have charged me for 2nd order also. Very bad service nowadays from Dominos as unexpected.

On 16th dec I made a payment of 361 Rs. For dominos pizza using Paytm. My order failed but amount was deducted from my paytm wallet. I contacted Paytm for a week and finally got to know that they have a successful transaction but there was a problem from your end. Please look into this matter and get back to me as soon as possible. I expect my return of Rs. 361 in paytm wallet.
Thank you very much
Awaiting a positive response

Vasanth
(email: [protected]@gmail.com)

Dear Sir/mam

I have ordered pizza online through paytm wallet cash of Rs. 388 on 26 dec. 2016 ( time-3:15) but my order has not placed whereas money has been deducted from my wallet.Payment wss made through paytm and show transaction completed.Regarding this have also contacted paytm .when we contacted paytm said " Transaction was Completed" so contact dominos customer care.

Thank you
Regarding
Kamrunisha Azad

Transcation Id -[protected]
BILLDESK ORDER#- HPT[protected]

Hi,

I had placed an order on 16th Dec 2016. I made payment too for Rs. 550/-, but soon I received an sms that my order was unsuccessful. Since then I am continuously following up with Dominos customer care team, but no response so far.

Every time I contact their customer care, I receive and email and sms mentioning reference no. (2113552, 2113620, 2140078, 2167661). I have been informed that someone will get in touch with me in next 24 hours, but so many 24 hrs passed, neither I received any call nor my money refund.

Please refer attached,
- screenshot of mobile app indicating that my order was unsuccessful
- screenshot of mobile app and sms, indicating all reference numbers which I get from customer care team every time when I contacted them for my concern.

Please look into this and do needful urgently.

* Registered Mobile No: [protected]
* Date of Order: 16 Dec 2016
* Resolution Required: Money Refund

Regards
Rajneesh Verma
+91 [protected]

Hi dominos,
I made an order(Chef's Chicken Choice + Coke Mobile) on last sunday, 25 dec in the night around 9:45 PM.
Because of some internet issue I had to tried many times.
So order was not complete because I was getting some error "Too many attempts" but transaction was completed two times. first time i used PAYTM(390 rupees) and second time I used PAYTM + ICICI(163 rupees) online banking(because not suffient balance in paytm).
So regarding this issue I contact Paytm and Icici bank then they said transaction was completed so contact Dominos customer care.
Now my concern is, why I still not getting my money after not completing my order even after 48 hours.
This is very disappointing, I am regular user of Dominos, I didn't expect this type of service from dominos. Next time I have to think 100 times before using dominos service.

I have ordered pizza online through paytm wallet cash of rs. 802 on 25th of december, but my order has not placed whereas money has been deducted from my wallet. Payment was made through paytm and show transaction completed. Regarding this i have also contacted paytm and dominos. both are declining to take the onus to refund the money. Please help me get a refund or at least a reply from them

Dear Sir, I have made a payment at domino's pizza store at mathura using debit card but payment becomes unsuccessful and amount of rs. 291.56 has been deducted from my account and still not refunded.
date : 25/12/2016
time : 12:23:42
TID : 40994724
INV. NUM : 006511
TXN ID :[protected]
Debit Card No. : 435708******1355
Card Type : VISA

My mobile number is : [protected]
Name : Praveen Kr Rai

Kindly resolve my issue ASAP.
Invoice Attached.

Thank You,
Regards,
Praveen Kr Rai
Mob. [protected]
Email : praveen.[protected]@gmail.com

I placed order of RS. 295.01 at your Andheri East out let and the order number was 61 dated[protected]. @ 4:46 pm IST. Attached is the print screens of amount deducted, but Dominos claim it was deducted once only. Paytm confirm amount T was deducted twice. My contact number is [protected]. Pls help and resolve

Sir I order pizza through Domino and payed through Paytm and money had cut from my account and no service give to me.I called so many times to Domino executive s than also no solution had been made. Do please help me and refund my money as i have not been serviced by Domino.
Thank you

From
Vinayak Shukla
[protected]
[protected]@gmail.com

Most pathetic experience ever... Found glass pieces in domino's pizza to the shock of my life... Upon complaining at the store, the staff (A guy named abhishek pawar @ domino's pimple saudagar) showed extreme negligence and incompetence in providing any explanation for such a shocking lapse... No regards towards health of consumers and this franchise has a history of very poor hygiene standards... Store address and photos are as attached below...

Disgusting episode... Suggestion to all is to avoid eating dominos pizzas at all costs, dont play/risk your health.

Request the relevant authorities to urgently look into the malpractices of this outlet and take necessary steps towards preserving public health and safety...

Store address:
Shop no.18, 19, 20, ground floor, rainbow plaza, survey no.7, rahatani, pimple saudagar.

I had made two orders on 16 th december 2016 of rs. 627 each transaction number cd 88737423 and cd 88732647. The order was not sent to the kitchen due to technical fault of your site but the bill amount was deducted from my paytm wallet. I recieved a mail and sms saying the money will be refunded within 7 working days but it has still not been refundei had made two orders on 16 th december 2016 of rs. 627 each transaction number cd 88737423 and cd 88732647. The order was not sent to the kitchen due to technical fault of your site but the bill amount was deducted from my paytm wallet. I recieved a mail and sms saying the money will be refunded within 7 working days but it has still not been refunded. I am not able to contact any customer care service. I am really dissapointed with your service and if immidiate refund to my paytm wallet is not done i will lodge a complaint in the consumer forum.

I placed an order through dominos app for delivery in deloitte, yemalur, bangalore and payment was made through credit card on 17th decemeber for rs 529. After placing the order i received a call from dominos that the order will not be delivered, and the women was very rude she said he is calling from spice garden outlet and that the order is being cancelled. When asked for refund, she said it will be credited back in my credit card. Today is 27th december, and till date i havnt received any refund. I have complained many times to dominos but they are not responding. Please find attached screenshot of the order.
& working days have been yet i have not received any refund.

Hello,

This is to bring to your notice that i had registered a complaint with domino's for a failed transaction for which rs. 590 was deducted from my account on the 18th of november. My pass book shows an amount of 590 credited against domino's pizza with transaction id: vbyu-prcr-[protected].

I had lodged a compliant with domino's on the same day, and i was told that my money would be refunded within four working days. On the 24th of november i was told that ma'am, you are mistaken, it takes us 7 working days. I took that despite that fact that i was given four days as the period. After waiting for another 5 days i got back and was told by the manager thrice (On three different calls on three consecutive days) that they'd check and get back, but so far nobody has gotten back. And domino's has considered it settled quite conveniently.

I just want to bring to your notice that i find this behavior extremely irresponsible and rude toward customers, and i plan to escalate this in the consumer court.

I'm also attaching the response i got from domino's for registering my complaint repeatedly. They consider it my feedback. If domino's really wants a feedback, my advice would be that domino's could use a much more responsible customer engagement system.

Thank you!

Dear sapna aggarwal,
Your guest feedback reference id is: 2032849

It is our endeavor to provide our guests with a great pizza experience. You are a valued guest and we appreciate the fact that you have taken out time to let us know that we can do things better.
We have taken a note of your query and you will hear from us in the next 48 business hours on your mentioned contact number.

Regards
Team - guest services
Domino's pizza india

Thank you!

Dear vibhash mishra,
Your guest feedback reference id is: 2007795

It is our endeavor to provide our guests with a great pizza experience. You are a valued guest and we appreciate the fact that you have taken out time to let us know that we can do things better.
We have taken a note of your query and you will hear from us in the next 48 business hours on your mentioned contact number.

Regards
Team - guest services
Domino's pizza india

DATE OF INCIDENT: 25/12/2016
ORDER NUMBER : 277
eGV: GVPF3E0A48D
DESIRABLE RESOLUTION: AMENDMENT OF POLICIES AND REFUND OF e-Gift Voucher

Being one of the most esteemed Pizza delivery service in India, the web portal and the service is expected to be of the same standards. On the contrary your portal seems to be not living up to the mark.

1. While applying E-Gift Voucher it does not confirm for the order rather places the order directly
2. One cannot apply multiple eGV for an order. eGVs are purchased and money has already been remitted to Dominos account through RBI and still there is no provision
3. On Cancellation of order. eGV is not refunded. My order number being 277 with eGV applied as GVPF3E0A48D. When no order was finally executed what is the point of consuming the eGV. Order was placed at NN Mall Sector - 3, Delhi and your Branch Manager Sunil Kumar was not ready to provide any of these policies in writing.
4. eGV cannot be applied if any discount coupon is applied. I mean all operational websites are fools? or are you trying to be an exception. Those eGVs are bought for a cost. If we can get same amount of discount with a discount code then why would someone come up with a eGV

You are simply discouraging the purchase of eGV and also you look highly incompetent in the e-commerce world.

I placed Two prepaid orders on December 11 2016. but it was not delivered due to Technical issues from
Domino's Pizza side.its already more than 15 day Refund is not done

NOte : the payment was done through Paytm

Below are the order details:

1)
Total : 2 Items
[protected]:56:17
Order Total : 770
Transaction No. : HPT[protected]

Order Type: Home Delivery
Ordered From: Web
Payment Method: Credit

2)
Total : 2 Items
[protected]:45:42
Order Total : 848
Transaction No. : HPT[protected]

Order Type: Home Delivery
Ordered From: Mobile
Payment Method: Credit

Today, I have placed an Pizza order on domino's.com (For Vikas Vihar Domino's at Ambala City) with my mobile no. [protected] by paying amount of 427 rs. by Freecharge and Freecharge payment id is [protected]. My Money have been deducted from my Freecharge wallet, then i went at domino's restaurant ( Vikas Vihar Domino's at Ambala City)) and they told that we have not receive any order by your name or mobile. no. I checked my Freecharge wallet balance has been deducted successfully. I have also received the confirmation message. I am not sure its the server issue or something else from your side . However, Result was that, i returned without my pizza. Please Check the details and let me know why it happens. And give me the cash back or give me my order. If required, i can also submit the pics of payment.

If you have any question regarding the same . You can reach me at mukul.[protected]@gmail.com .

Best Regard
Mukul Taneja
Mob# [protected]