Domino's Pizza Complaints & Reviews

I have already brought my concern into attention. Please find my reference numbers below:
1. Amount debited but order not received - 2146283
2. Staf[censored]nethical behaviour - 2150272

I made an order of 493 rs and paid online via mobikwik wallet :23/12/2016, even though money was debited from my wallet, it never generated any order.

I tried calling customer care number,[protected] many times, it says invalid number and was not able to login to dominos.co.in website, next day when i tried on the same number i could able to speak to customer care executive and feel that the guys are not professional to customer.
So next day i called up soul space arena mall dominos pizza and ordered cod, i received pizza after 30minutes and also pizza was not hot and they did not deliver my complete order, when i called them they were taking very rudely, such a bad experience with dominos

I ordered pizza online yesterday who's invoice no is (Dpi66156/[protected]/48545) in amritsar by domino's pizza. Taste of both the pizza's was not as it should be and there was no cheese on that and when i called dominos and the senior said we will take care in next time please adjust this time.

Why should i adjust when i paid full amount and moreover you guys have spoiled my and my family mood.

This is second time that happen with me. I also have taken images and attached for your refrence.

I don't think so domino's do any quality check before sending any order customers. Please let me know who pay the money i spending for treatment of my siblings. I want my money back which i spend to buy this food poising pizza.

I have ordered Pizza and billed amount for Rs.220 on[protected]. The swiping machine was having a problem. Me and my friend inserted the card in swiping machine but the amount Rs.220 got deducted from both the Cards and still not reimbursed. We have asked in the counter but he is saying that the amount will not get reimbursed. I have bills of transaction of 220Rs. Please take any necessary action.

Sir/maam,

I ordered from dominos on 15th of December 2016 and paid by net-banking.
the order couldn't be processed due to some technical reasons as mentioned by them.

I received a donotreply email stating that my transaction number is nb[protected] dated[protected] amounted 714 and my payment will be refunded to your account/card within 7 working days.

However, its 23rd of December 2016 today. I have not received any refund.
There is no proper customer care support provided by dominos.

Please resolve my problem by initiating refund as soon as possible.
Thank you

Hi,
One of my order was unsuccessful, but amount got debited from my credit card. Details attached along with sms received for the same transaction.

Sms from domino's :

Sorry, your order could not be processed to our restaurant due to a technical reason. Money will be auto refunded in 7 working days for paid orders.

Please process refund quickly.

Thanks
Rajnish manson
[protected].

I had made two orders on 16th December 2016. Order no. CD 88737423 and CD 88732647. The order could not be transfered to the Dominos Kitchen due to techical issuses of Dominos itself but amount of Rs 627/- of each order total Rs 1354 /- was transfered from my Paytm wallet to dominos. The order could not be processed and I got a text message saying the money will be refunded in 5-7 days but it has not been refunded yet. It was due to technical fault of dominos and not from my side so the amount should be refunded at the earliest and not taking 5-7 days.

I want the refund immidiately.

I had ordered Pizza from Domino's, Sector 29, Gurgaon on 2nd Dec for which I had made the payment online worth Rs. 532.
But I got a call from them that they could not deliver the order to my place and hence they cancelled the order and told me that they would refund back the same amount to my account.

However, it has been 20 days since then and I haven't yet received the refunded amount. Whenever I call them, they just say that the process has been initiated from their end.

Request you to kindly look into this matter so that I can get back my money.

Thanks and Regards,
Anand Singh Chauhan

Hi, I ordered a pizza through the Domino's website on Dec 19 via Paytm. While, money was deducted from my Paytm wallet, the site did not register the order. I called up the Vasant Vihar outlet, since, that is where my delivery usually comes from, and they said no order was placed from my number and no payment done, but assured me that sometimes there are faults in the payment mechanism and money would be returned to my wallet soon. I contacted the Paytm customer care and they said payment has been done on their end and suggested me to contact you, confirming that no order was placed. I am attaching a screenshot of the Paytm payment confirmation and hope you refund me my money at the earliest.

Thanks
Maushumi Deori

We have ordererd large peppy paneer with extra cheese but we got a very bad pizza and when we complained about this the behaviour of staff was very unsupportive and bad response.they said it is only like this i[censored] want it have it or i[censored] dont we dont care and this happens in pallavpuram meerut.i need this confirmation as soon as possible.this kind of behaviour is not acceptable.

Dear Sir/Madam,
As my name is Shakuntala.R.E bearing contact no: [protected], i have ordered a Pizza( Regular Deluxe veggie pizza, Garlic breadstics & lava cake) of order no:185 on 7/12/2016 at jayanagar, Bangalore, , but the problem is order didnt delivered succesfully due to some net problem, later i called to Jayanagar, Bangalore Domino's branch and asked about order, they told that we couldn't delivered your order because we didnt contacted you properly and they told that order is cancelled, the amount will refund in 1 week, i paid through online and transaction number is WO:HIC[protected], but upto today the amount is not refunded, total amount is Rs:468, please solve my issue as early as possible, I have a very good opinion about Domino's, this is first time im happening, before that i never happened like this. Please solve my issue and refund my amount as early as possible.

I have already brought my concern into attention. Please find my reference no.2092230.
I made an order of 539 Rs and paid online on Time of Order :12/11/2016 08:08:10 PM, even though money was debited from my account, it never generated any order.
I also placed a COD order, Order Number : 185 same day just after that in hopes of talking to local manager, but i got a call after 2 hours saying we could not reach you earlier, so in a way i should have got that pizza order also free as it breached 30 minutes, and it was not a coupon used order.
Since then i have been following up on my reference id to get at least my money back but i am not getting any proper response. I was told through mail that i will be getting a call within 2 working days, its been more than a week, i haven't received any call. I have proof of my bank statment (Transaction Remarks# VIN/DOMINOS /[protected]/0)confirming that payment was done also a message confirmation for same. First of all Credit my money back to my account and secondly i am entitled for a free pizza as i did not receive any earlier.

Dear Sir/Ma'am,

I have made a transaction at Dominoes through my ICICI BANK debit card on December 12, 2016. The amount of Rs. 475/- has been deducted from my account whereas the counter boy at Dominoes told me that he didn't received any amount. When I asked what should I do, the guy suggested me to wait for 7 working days, within that period I will receive the money in my account as the transaction failed.
But today, December 20, 2016 when I checked my statement and asked in ICICI BANK help desk and Dominoes counter as well, I have got denial from both end.
Kindly look into this matter, I am Arnab Banerjee
My e mail is [protected]@outlook.com

I had placed an order for INR 1162 on the dominos App from Chandigarh on Dec 10, 2016. I made the payment through PAYTM and money got deducted.

I got an email from Dominos stating "We are unable to place your order to the kitchen and the amount will be refunded within 7 working days"

Till date i have not received the credit, I have sent almost 5 emails to Dominos and called them multiple times with no response. I hope this will help me get my refund asap.

Very Very poor customer experience with Dominos App and Dominos Customer Care.

Customer Name- Hemant Sharma
Phone No- +91-[protected]
Dominos Store Name- Dominos App
Date of Incidence- December 10, 2016
Order No-(If possible) - Transaction Number cd[protected]
Bill No- (If possible) - N/A
Amount - 1162.00 (INR)

I've placed two orders on 10th December and both the orders got cancelled after the amount was debited from my account. I have received refund only for one of my orders. The mail id used for the purchase was "[protected]@hotmail.com". I have been trying to reach them through their feedback which seem to be useless and there is no other channel available to reach dominos customer care.

Placed an order on 10th Dec for INR 946, but due to some reason, the order was cancelled, I received a notification from Dominos that my cancellation order was processed and money would be refunded within 7 working days but not happened yet. I paid through Paytm wallet, not sure if Dominos would return or cheat.

I did share my feedback online against the cancelled order, I got a call too but he said he'll check with their IT dept. and get back...waiting to hear from them

I ordered online from Domino's on 2nd December and paid online. The order amount was Rs 598 and order number was 19. However the order got cancelled and on 5th December Domino's sent an email that Rs 598 refund has been initiated whose Transaction ID is: 86151895. My registered email-id for Domino's is [protected]@gmail.com. However I have not received the refund yet and they are not even replying to me. Need help to get Rs 598 refund from Domino's.

I placed an order on 8/12/16 for home delivery at EDM mall Kaushambi for which I was askes to pay online through api.zaakpay.com and I even made the payment.
But the staff refused of receiving any payment and asked me to pay through cash as well and assured of refund.
I have not received any refund till date.
Invoice number DPI66367/[protected]/50840 6:29 PM
Server Anu P
Kindly help me get my money refunded to my a/c as I have made double payment to your staff.
Cash Bill and Bank statement have been attached for ur further use.

Hi,
I made a payment online for ordering pizza through PayTM wallet on 10th December '2016. My transaction number is cd87611591 amounted Rs.451. The payment went through the payment gateway and the amount was deducted but after sometime I got an email from Domino's that due to some technical error the order could not be placed in the kitchen and that they will be providing the refund within 7 working days. Later I also received message from Domino's that they have initiated the refund and I'll be receiving the amount shortly but no refund came. I created complaint ticket on PayTM also but they told that as confirmed by the merchant my transaction was successful from their end and I should contact the merchant customer care team for the order confirmation. I tried contacting Domino's twice after this but have received no response from their end apart from acknowledgement of my ticket and promise to get in touch. I am very much dissapointed by the service I have received till now. Why should customer suffer if PayTM and Domino's cannot coordinate between themselves for customer refunds? Customer is paying his hard earned money for the service and it is the least that you can do is provide a good service to them. I expect an immediate action for this before escalating it to higher level from here on.

I ordered online from domino's on 2nd december 2016 and paid online through idea money. The order amount was rs 598 and order number was 19. However the order got cancelled and i got an email from domino's on 5th december 2016 that rs 598 refund has been initiated whose transaction id is: 86151895. My registered email-id for domino's is [protected]@gmail.com. However till date i. E. 19th december 2016, the refund amount rs 598 is still not credited in my idea money wallet. I have contacted domino's customer care via twitter and from past 15 days they are replying repeatedly the same line that they are looking into the issue. Just same line they have replied for the past 15 days and now they are not even replying to me. I am feeling cheated by them. Kindly help me to get rs 598 refund from domino's.

I have ordered the domino pizza online about 3 weeks before. money got deducted but pizza is not delivered. Called domino pizza customer care and i requested them for refund. Then they initiated refund process. Now its almost 4 weeks over but still now i have not yet received the refund.

Please do the needful. thanks.

My Reference Id of complaint: 2102288