Domino's Pizza Complaints & Reviews

Hi, i placed an order with dominos (online) from their official website on 29/11/16 for amt- Rs 475
I placed the order twice on the account of failure of first order of Rs 475 (the amount which was deducted from my card) but order failed again

Now i have just recieved the refund for one failed order but there is no information regarding second order refund which amounted Rs475
Order name- Divya Bharti
Order date-29-nov-2016
Dominos store- Model Town, Jalandhar, Punjab

(Screenshots of the order failure message and failed order are attached herewith)

Hi,

Please find the details of my order in the image which i have attached.

After 15mins of placing the order, i got a call from [protected] stating "they are going to cancel the order 177 and they don't provide delivery to this address". I tracked my order and i saw the status as dispatched. So i tried calling the number 22389100 which is mentioned in the below mail. The manager spoke with me. He told me "we won't provide delivery to this address and asked me to cancel the order very rudely. I told him, i can see the status as dispatched. After that he replied like the service boy is on the to deliver your pizza; you will get the pizza within 45mins"

I didn't get the pizza even after waiting more than one hour and even my money not get refunded. There is no response from your side if i try calling back again. I don't understand why you are bothering customers like this.

Very poor customer service. Please do the needful to get my money back asap.

I have placed an order of amount 770 rs. there is facility on Dominos site to track your order. Order was not processed even after 30 min. It was processed after 30 min & prepared then & received after 40 min. I have called to outlet but they told me that delivery boy is on society's gate. I have checked pizza tracker it was still 'order received' & there was no pizza boy on society's gate. After 5 min, it is displayed as preparing in tracker & then it was delivered. As a company's policy if pizza boy is not reached to society's gate even after 30 min then that would be free. As I have paid for this online. I want my money back as promised by Dominos.

Aditya Shukla
[protected]
Order date: 3rd Dec
Order no: 94

Thanks

Given complaint regagarding refund of money. Given all transaction details, but still asking for debit card details. Is this the company guidelines to ask all details of debit card to the coustmer by number [protected]
Placed order for pizza two times, amount deducted on dt: 11.11.16, but still the amount was not refund.
Details of first order:-
11/11/16 - transaction no.:- hhdf[protected] - billdk dominos
Reference no.:[protected], amount - rs.666.00/-


Details of second order:-
11/11/16 - trans no.:- pos512968xxxxxx8065 - dominos pos debit
Reference no.:- hf[protected], amount - rs.666.00/-


Contact details:
Mail id:- [protected]@gmail.com
Mobile no.:- [protected]

Our address is Sanvi residency, Horamavu main road, bangalore, 560043.

I have placed a order online of Rs 270 on 2nd Dec 2015. I made the payment online. I have received the order confirmation email and also delivery status Saying that "order will be delivered soon with order number".

After few minutes, I have received a call from Domonios outlet [DP66016], TC Palya Road, bangalore. Manager [ Zaffer: Emp code - 697187] spoke with me saying that, "They are going to cancel the order, the dont provide delivery to our address". They said you will get your money credited back within 7 days like that very rudely and disconnected the call.

While placing the order, I have entered by area code and also selected the write address.I have also ordered So many times online for Domonis and also for other fast food providers earlier, we use to get delivered.

I dont understand, Why they r bothering customers. if they r not providing delivery in our area they can remove the place or area details from website.

I have already made payment, now I have to wait for 7 days to get money back. Also we were waiting for the food, we also missed that.

Very poor customer service. I hate it...

Order number 118. Contact number [protected]. Amount from my account got deducted twice. Restaurant is not responding properly for my query. I need refund for my amount that got deducted twice. I have placed order using dominos app n while making payment I 1st choose net banking option I made payment however payment failed n I got an error stating use different payment method, later I choose debit card. Payment was accepted and order was placed. However at 1st when I choose net bankin to make payment, payment was failed n amount should not be deducted from my bank account it still got deducted. Amount was deducted twice. Please assist

I had ordered pizza from domino's on date 19 nov 2016 from sec 35 chandigarh..1267 rs was debit from my account... My oder no. Was 115.. I cancelled my order due to incorrect address updated by app... But i haven't received the refund yet... I already 3 times updated query.. Only once i received response with a positive commitment but its not fulfilled... I need my money refund as soon as possible

My reg mobile number is [protected]
Order number: 115
Name: shilpa garg

On[protected] i ordered a pizza online and paid rs.536/- using paytm. Amount was deducted but order was not placed. Called customer care and registered a complaint. Got a call back from them on[protected] and was informed i will receive the refund within 7 working days. I haven't received the refund till date[protected]. I have been calling dominos customer care every 2 days, but no proper response. Status of refund is under process is what they say. These are my complaint no/ref no: 1937429, 1937698, 1991315, 2033860. I want the higher officials of dominos to look into this concern and arrange for the refund asap.

To whom it may corncern i ordered 1 medium pan mex green wave 2 non veg tacos and 1 coke on 11/26/2016 and my bill amount was inr 725. I made the payment through debit card and the card was swipped twice as the first transaction was cancelled but the amount of inr 725 was debited twice from my account. Its been a week and i have still not receved my refund payment.
Kindly contact me and make the refund as earrly as possible.
Name :- saksham sharma
Contact:- [protected]

I had ordered pizzas on 27th november 2016 at 20:52pm for 431 rupees the and made payment through paytm wallet. The dominos website returned a error message but the paytm wallet showed "success" for transaction. I called dominos to check of they received the order and they said no you didnt make any order
Now my paytm wallet says "succees" and they are not replying on this query because it's "succees" from paytm. I need my money refund as soon as possible please look following transaction details.. I[censored] want to ask just email me jinisha. [protected]@gmail.com

My billdesk order: #hpt[protected]
Wallet transaction id: [protected]

We have made an order at 8:46pm on 30/11/2016 and order no is 92 at technopark trivandram branch. now the time is 11:15pm and we don't get it delivered yet. we dunno how to express our frustration. worst ever services seen. even the customer care people are not responding properly. we will make sure not to go for domino's order in future. attaching order screenshots

On 19th November 2016 i went at Magarpatta, Pune branch of Domino's and placed order of total Rs 325. I paid the amount using my HDFC debit card but the card swipe machine was not working and payment receipt wasn't generated though i got message of debit Rs from my account.

The staff available on counter asked me to swipe the card on second machine and assured that the previous failed transaction amount would be reversed in few hours. The payment receipt wasn't generated from second machine as well and amount got debit from my account.

I paid Rs650 in total and wasn't served at all. So i again placed the order online and paid using netbanking my order number then was 197.

I was assured that these 650 rupees would be credited in my account latest by Monday i.e 21 Nov 2016 or otherwise they would give me cash. I went back at domino's on 21st and was told that the amount would be reversed on Tuesday.

Despite all of these commitments the amount wasn't reversed and on my next visit they told that amount would be reversed on 28th November 2016.

I have yet not received my 650 rupees for failed tracsaction.

I have ordered from dominos and got my pizza and other stuff after 40 minutes of order which is quite late and the pizza is no longer left eatable as it was not at all hot and when i registered a complain even after waiting and file complain for 5 consecutive times i received a call yesterday from the manager and the kind of response he gave me was not expected he just said sorry for the next time we take care of that;which is pathetic as a customer service, I couldn't even had that pizza horrible it was and he gave me such a response like nothing happened I want my refund fro the same, Following are my order details Domino's Restaurant Address
Rg Residency, sector 120, noida, u.p., Ground Floor, shop No.g-2, commercial Complex, rg Residency Pvt.ltd, plot No.gh- 02, sector-120, noida, district- Gautam Budh Nagar(u.p.), Pin- 201301, 68886888
Guest Name :
Anukriti Trivedi Guest Mobile :
[protected] Guest Address :
AMAR PALI ZODIAC SECTOR 120 NOIDA INDIA Txn No :
HPT[protected]
Order Number :
311 Time of Order :
11/13/2016 10:05:54 PM Final Total :
484 Payment Type :
credit Trace No. :
cd[protected]

I had ordered pizzas on 25th November 2016 at 7:51PM For 652 rupees(after discount) nd made payment through paytm wallet. The dominos website returned a error message but d paytm wallet showed "success" for transaction. I called dominos to check of they received the order nd they said no u didnt make any order..After that I ordered again(with discount) paid in cash inr 652 rupees..
Now my paytm wallet says "succees" and they r askin to contact dominos who r not giving resolution... I Need My money refund as soon as possible please look following Transaction details..I[censored] want to ask just email me [protected]@gmail.com

My Billdesk Order: #HPT[protected]
Wallet Transaction Id: [protected]

Two transactions of Rs. 563 each failed on 2nd November. Payment was made through MobiKwik. Contacted MobiKwik. They said it shows successful at their side and told me to contact merchant (dominos). Tried contacting many times through multiple ways (email, customer care chat, feedback page etc.) but didn't get a single response. Please help me get a refund or at least a reply from them!

I had Ordered Pizza from Domino's on date 10 Nov 2016 From Vasundhara Enclave Branch, I Paid in advance 289 for order through my Debit card, however, I had not received any order in next one hour whereas it was mentioned that it will be free if not delivered in 30 min. nobody even tried to call and update me I kept on trying to connect for the status of my order but no one responded to my calls, even though they had not provided delivery boy's contact no. so finally after waiting for one hour and 100s of failed call attempt they responded to one call and that too they started playing call passing game with me at least 4 people talked me for cancellation. at last, I successfully managed to cancel my order, A guy told me that your refund will be done within 5 working days and I was ok with that, after 5 days I tracked my refund status, I got nothing in my account so again I contacted to customer service than they mentioned that your refund will be done in 7 working days so wait 2 more days, and when I again approached Dominos after 10 days on social media they said we are checking with concern branch and will contact with in 24-48 hrs, an SPOC called me next day and asked detail and I shared the same but till date I have not received any refund from Dominos, recently I got a message from Dominos that we are trying to contact you but not able to reach you, I don't understand when I am available 24*7 on my shared contact no then how they are not able to reach me, even I have miss call alert service on my no, there also I have not received any update that they tried calling me, they could have reached me through mail if further information required but they did not try that. Now I am totally pissed off with the situation, I am mentally harassed with Dominos refund policy and their service, it has been almost 20 days following for just a small amount.
Now I want a lesson to teach them for harassment.Please help me out to resolve this issue.

Hi
On 21st Nov I made two transactions -

* This order dominos claims payment was not successful and hence not delivered - but money was deducted from Paytm - Paytm is claiming transaction successful hence dominos needs to initiate refund
*
* BILLDESK Order #HPT[protected]
* Paytm Cash Txn ID [protected]
*[protected]:56:29 PM
Rs 662
-

The below mentioned order was cancelled by Dominos and I got the money refunded

* BILLDESK Order #HPT[protected]
* Paytm Cash Txn ID [protected]
Cash deducted from Paytm 662

account from which order was placed is [protected]@Infosys.com

On 27th nov i have order through mobile app. Order was suppose to deliver at aligarh, The amount was debited from my paytm acount .but no order placed, i paid again through net banking and again made the order so paid twice for one order, please do refund my amount of 426 Rs/- .
I have paytm transaction slip but my dominos app on mobile showing failed order.then how come money deducted?

I had placed the order for pizza on 27th November, 16 order was placed through debit card. My money was deducted from my account ie Rs 150 however my order was not placed rather I had to place the order as COD. I had made the payment twice for single pizza. When I contacted them, there was no response from them after filling their feedback form, no one contacted me regarding my issue.

My reg mobile number is [protected].
Order number: 15
Name: Kajol Maker

Today on 27th november 2016 at 8pm i ordered a pizza from chinchwad, pune location online.
It's zipper automatically selected my location. There was no option to select restaurant location.
Unfortunately my pune order got automatically placed to chennai restaurant.
After 45 minutes, they called me and said the order will be cancelled as location is in tamilnadu.
Restaurant address:-
Chrompet,
#21, 1st floor, sundarambal nagar, near hot chips,
Gst road, chrompet, chennai - 600047

Order date time : 11/27/2016 08:07:02pm
Order number 149
Now it's frustrating, they didn't take any responsibility of transferring the order and telling me to place new order at pune location.
Money is already deducted through my paytm.