Domino's Pizza Complaints & Reviews

I ordered online from Domino's on 2nd December and paid online. The order amount was Rs 598 and order number was 19. However the order got cancelled and on 5th December Domino's sent an email that Rs 598 refund has been initiated whose Transaction ID is: 86151895. My registered email-id for Domino's is [protected]@gmail.com. However I have not received the refund yet and they are not even replying to me. Need help to get Rs 598 refund from Domino's.

I placed an order on 8/12/16 for home delivery at EDM mall Kaushambi for which I was askes to pay online through api.zaakpay.com and I even made the payment.
But the staff refused of receiving any payment and asked me to pay through cash as well and assured of refund.
I have not received any refund till date.
Invoice number DPI66367/[protected]/50840 6:29 PM
Server Anu P
Kindly help me get my money refunded to my a/c as I have made double payment to your staff.
Cash Bill and Bank statement have been attached for ur further use.

Hi,
I made a payment online for ordering pizza through PayTM wallet on 10th December '2016. My transaction number is cd87611591 amounted Rs.451. The payment went through the payment gateway and the amount was deducted but after sometime I got an email from Domino's that due to some technical error the order could not be placed in the kitchen and that they will be providing the refund within 7 working days. Later I also received message from Domino's that they have initiated the refund and I'll be receiving the amount shortly but no refund came. I created complaint ticket on PayTM also but they told that as confirmed by the merchant my transaction was successful from their end and I should contact the merchant customer care team for the order confirmation. I tried contacting Domino's twice after this but have received no response from their end apart from acknowledgement of my ticket and promise to get in touch. I am very much dissapointed by the service I have received till now. Why should customer suffer if PayTM and Domino's cannot coordinate between themselves for customer refunds? Customer is paying his hard earned money for the service and it is the least that you can do is provide a good service to them. I expect an immediate action for this before escalating it to higher level from here on.

I ordered online from domino's on 2nd december 2016 and paid online through idea money. The order amount was rs 598 and order number was 19. However the order got cancelled and i got an email from domino's on 5th december 2016 that rs 598 refund has been initiated whose transaction id is: 86151895. My registered email-id for domino's is [protected]@gmail.com. However till date i. E. 19th december 2016, the refund amount rs 598 is still not credited in my idea money wallet. I have contacted domino's customer care via twitter and from past 15 days they are replying repeatedly the same line that they are looking into the issue. Just same line they have replied for the past 15 days and now they are not even replying to me. I am feeling cheated by them. Kindly help me to get rs 598 refund from domino's.

I have ordered the domino pizza online about 3 weeks before. money got deducted but pizza is not delivered. Called domino pizza customer care and i requested them for refund. Then they initiated refund process. Now its almost 4 weeks over but still now i have not yet received the refund.

Please do the needful. thanks.

My Reference Id of complaint: 2102288

I have placed an order and make the payment via PayTM. The transaction ID is [protected]. I called to store and they told me that they didnot receive any order from my end but the amount has deducted from PayTM wallet. I called PayTm and they sent me an email in which they clearly mentioned that the order is made to merchant. Please check and revert

Hi,

I am from Bangalore. I was trying to place an order for Dominos pizza online on their website on Dec 2 2016. The debit card transaction went through and I was taken to that webpage of Dominos which says 'Order is being pushed to the kitchen' when this transaction failed. The error came as 'Sorry we are not able to push your order into the kitchen.

After that I even got a mail from dominos saying Failed Order, Refund notification.

Transaction ID: 86261144
Ordered on: Dec 2, 2016, 8:58 pm
Refund Initiated

Dear MANISH,
Please note that your refund has been initiated.

Refund amount would be credited in your bank account within 3-5 working days.

Refund Details:
Order Amount Rs. 625.00
Refund Amount Rs. 625.00
Refund Date Dec 5, 2016, 2:57 pm

I have not recieved the amount yet in my account. Not happy with this. :(

Very bad service when I ordered from dominoz last Friday..
I ordered and got the SMS from dominoz that "Sorry, your order could not be processed to our restaurant due to a technical reason. Money will be auto refunded in 7 working days for paid orders."..

so we ordered our dinner from somewhere else and suddenly I got the call after half an hour that they are coming for delivery..what is this? Wastage of food and wastage of money..

next interesting thing..I used #Paytm for dominoz order by seeing 100% cashback in their payment site..but I didn't get the cashback also..Paytm returned me Rs.5 by saying it is as per t&c. what is the t&c?

#Dominoz please check with paytm and do the needful.this is the negative side of #Cashless transaction..so plz take the strong action and revert back

Dominos pizza, thiruvanmiyur branch. chennai-600041.your staff accepted a order ... but delayed to deliver.. and told that the order was not placed... your staff lied that the order was not placed .. i will never order anymore or suggest dominos to anyone.. infact i will recommend not to buy from dominos.. the order amount was 1359rs..not intrested to buy anymore.. thanks for providing such a worst impression ...

I order pizza n online payment by online banking.But my order was cancelled.I complaint dominos. Company send msg that your money refunded your account and our manager call you.but didn't refund my money and no call from dominos.domonos call centre not pick my phone.complaint ref no.2107081.so my money Rs433 refund my account.my phone no [protected] and imail ..softy.[protected]@gmail.com

I had placed an online order on 3rd December, 2016 from CV Raman Nagar. The order was processed to Kagadaspura which was not delivering to our area. After one hour the storekeeper called and informed that he would cancel the order. However, my order amount of Rs 1427 from paytm ( #[protected]) has not yet been credited even after calling them repeatedly about it.

Hi,

My name is Nagarjun S. Last week 11-dec-2016. I tried to order pizza from Online. I tried to pay the bill using PAYTM wallet. The amount got deducted from Paytm wallet, but the order was not placed. I have raised a complaint with PAYTM. They said the transaction from paytm was successfull and asked me to check with dominos.

Any from Dominos help me out and refund my money. Its been a week.

I ordered 2 medium size pizaa on 16th of december and paid via net banking an amount of Rs. 600. But due to an error in the dominos kitchen, my order was cancelled but unfortunately the money was deducted from my bank account. I have tried 3 time and every time I have faced same issue and amount was deducted 3 times.
And till today I didn't received any message from the bank on the refund information or any status.
Please look into the matter and help me to get my money back at the earliest.

I would like to file a complaint againt dominos rg residency sector 119 noida. On 3rd dec i raised a complaint that the pizza was not delivered on time then next day somebody from dominos called me saying that you will get your money in 7 days. Yesterday when i visited there the executive said we have not commited such to anybody you cannot get you money back. Its a completw fraud. My no is [protected]

Booked 1 Med BU Veg Extrav, it Cost me in Total 583 payed online by SBI, it was booked on Okhla Phase 2 branch, They cancelled and said it will be refunded and asked to Book in Nehru Place branch, thus booked again same and this time paid in Cash. It's the violation of Your policy of refunding within one week. Invoice Number DPI6570/[protected]/61499

I have ordered the pizza date 2nd Dec at one of your outlet in Cochin, Kerala.After the online payment the restaurant people cancelled my order since they dont deliver to my delivery address.
They informed me that the money will be refunded since now i didnt receive any money.
Txn No :
HBBR[protected]
Trace No. :
nb[protected]
Payment amount:1181 INR

I ordered a small size pizaa on 15th of december and paid via net banking an amount of Rs. 278. But due to an error in the dominos kitchen, my order was cancelled but unfortunately the money was deducted from my bank account. And till today I didn't received any message from the bank on the refund information or any status.
Please look into the matter and help me to get my money back at the earliest.

Regards
Bhaskar
Vadodara

I have made a payment through paytm on dominos website on 3rd December and my funds have been deducted but order didn't go through.still i cannot see a balance of ₹438 refunded to my account. This is a fake promise made by you all. Very much dissatisfied... Called customer service about 11 times, their rep picked up the call and put me on hold and was on hold for minutes.. no answer. Worst customer support as always. Dominos sucks everytime. Worst experience this time.

Paid for Order
BILLDESK Order #HPT[protected]
Paytm Cash Txn ID [protected]
[protected]:35:05 PM

I sapna given online order pizza to vapi outlet shanti complex vapi at 6;50 pm at friday dated :-16/12/16 but pizza deliverd at home at 11:15 pm and me and my two children are waiting from 8:30 pm after lots of waiting i try to call them after 9:15 they doesnt recived my call, after lots of call they have received my call and i have intimated about my order no:77 than he is doesnt aware about my order and literally mr kalpesh vasava and mr anand are careless about my order, due to careless of your employee my son and daughter are crying lots due to hungriness and they sleep hungry and i have facing so many problem like high tension who is the responsible for that and you have not taken just like careless employees i will go through the consumer court
My contact number [protected]

I place an order with dominos on 3rd December. Online order, no: 197. Due to a wrong address entry, I immediately called the store and asked them to cancel the order and was informed that the amount would be refunded in 7 working days. It is well beyond 7 working days and my amount has still not been refunded. Here are further details of the order:

Domino's Restaurant Address
Indira Nagar, No. 303, 100 Ft Road, Indira Nagar, 2nd Stage, Bangalore- 560038 Ph.no.[protected], [protected]

Guest Name :
Guest Mobile :
Guest Address : 15th main road 100 feet road 15TH MAIN 100 FT ROAD INDIRANAGAR INDIRANAGAR ( 1 ST MAIN TO 18 TH MAIN) BANGALORE INDIA
Txn No : HPT[protected]
Order Number : 197
Time of Order : 12/03/2016 07:43:44 PM
Final Total : 1138
Payment Type : credit
Trace No. : cd[protected]