Domino's Pizza Complaints & Reviews

Sir, i made a oder of pizza though foodpanda, my oder no is-v3xs-07ks/1. i dis my payment succesfully. the order was done at 2p. m 16 nov, and i didnt received my oder till 3p. m. when i enquired about this they informed me that they have cancelled my oder without acknowleding me. i waited for a pizza for 1 hour and its dilevery time was 30mins, and then they are saying that they have cancelled it. i want a compensation for your bad service....

I have ordered Pizza using the dominos mobile app. While making the payment online amount got deducted and the order was not placed. I sent an email to dominos team immediately to refund my money. It was 308 rps. But its been 3days already no-one contacted me. I want my money back. I have ordered on 14 th November. This is not the 1st time it happened, this is the 3rd time I am facing this issue. This is ridiculous and pathetic service from...

Logged a ticket for late delivery. As per policy rs 300 to be refunded. Manager calls in and saying i will send a fresh pizza for you instead. I call the manager again for the deal, the store says manager of this name does not exist. The store staff very rude, disconnecting the phone and raising voice on customer.

Log a ticket, on-and-off game of not been able to get through continues for a month.

After 2 months,...

Today i have order through mobile app. The amount was debited from my HDFC credit card at DOMINOS53744.but no order placed ... Transaction detail given are below. Kindly refund the amount.

email - [protected]@gmail.com
mobile no - [protected]
transaction amount - Rs 344
transaction date- 15.11.2016
payee - Dominos, Navi Mumbai
Transaction Id : c953e6ae2ecb92585c60122dea6fcaa6
Kindly...

Hi, I have been regularly ordering pizzas from dominos. Last week on 12.11.2016 I have ordered my pizza at my office address from vivekananda restaurant and have got the same delivered but today i.e, on 15.11.2016 when i have ordered on the same address from the same restaurant, i was told that my address is in non servicable area and therefore, my amount will be sent back to bank within 7 days. Now this is unacceptable. Please look into...

On 13th november 2016, i order pizza online for delivery from santosh nagar branch, the money from my bank account got debited but for santosh nagar branch did not received about my order when i called the santoshnagar branch they said they did not received any order and when i called customer care they raised a complaint request (Reference id is: 1947177) and said in 7 working days my money will be revereted back but i don't see any confirmation...

My name is Siddhesh. I ordered 2 burger pizzas and garlic bread on 13th November from Greenfield Colony, Faridabad branch with bill# 119. Firstly, the person who received the call refused me to give corporate discount by saying it won't applicable below rs 500, whereas I have ordered previously also and got discount.

Secondly, the order that I received was not baked completely. Cheese was raw inside it and was cold. Garlic...

I placed an order online making a credit card payment. Since there were two restaurants in the same area, it got placed to the one not making a delivery to my area. So the personnel from the restaurant assured me the refund of my cancellation and told to me tele place the order at the other restaurant to which I made the cash payment. But its been more than two weeks now and I still haven't got my refund to my account.

Now...

I oader a pizza today bat it was late But they refuse to give a discount and thus I return pizza I am talk to outlet head parsan your order came late give me discount he is not given any response
Oader at santacruz (w) branch
So ple remove my number at your server
Reply me improve your service do not add to get a pizza at 30 minutes
Thank you shyam...

I ordered online With dominoz piza on 29oct and order was not completed due to network issue but amount of rs 535 was debited through my account.after that dominoz mailed me on 2 and 4 nov and assured me refund within 3-5 business days but its a stretch the amount has yet not credited in my account. Please take necessary action and help me get refund ASAP....

Dwarka Sector 12 Dominos
Order Number 186
Order placed at 7:15PM
Order preparation for 8:15PM
Promised Delivery time 8:45PM
Actual Delivery time 9:25PM
What is the point of placing an order earlier for later delivery if dominos wants to deliver it at their own convenience as and when they want. Upon contacting we had to wait around 15-20mins thanks to numerous call forwarding and ultimately giving...

I tried ordering domino's pizza on 10th November 2016 through the website https://pizzaonline.dominos.co.in/deals/today-offers. But the order wasn't successfully placed, but money got deducted from my bank account. I contacted them, they said they didn't receive my order, but will refund the money or give me the order within 2 days.But nothing has been done yet....

Hello, my name is kunal walia. I ordered pizza on 11th nov 2016 at 10:04pm. And paid online too. Its 12:31am right now and i have not received yet. When called at 11 they told pizza will be delivered with in 15-20 mins. And now after calling 10 times they said we cannot deliver, we are sorry, we will deliver by tomorrow morning. Its not about refund or something, its about someone is hungry from last 3 hours. Where to go at 12:30am to have...

Worst service... amount deducted due to technical error and amount will be refunded in 7 working days is the message received to me. Its like living in the STONE AGE. 7 days to return the amount. GREAT SERVICE FROM DOMINOS. CALL NEVER CONNECTED TO DOMINOS HELPLINE NUMBERS.

After waiting for long on the call, line gets connected and the reps share the same details which I already received through message.

Rep...

On 2nov'16, i paid 5750 to dominos on their portal via citibank credit card but order didnt processed. I paid again and it happened. I checked with citibank and they confirmed payment done twice but after raising issue with dominos, thier manager said payment done once and you can proceed to take legal action on this. I am not sure who is fraud and who will return my money. Please assist....

Hi

Hi

I have made three transactions on 21-october 2016 but only one of them was
Uccessful. Other two were failed and i have received refund for only 1
Transaction. Refund not initiated for another transaction.
Kindly initiate the refund process.
Amount is rs 640.

Thanks
Aril gupta...

Today i ordered pizza at 9:05pm but its now 10:25pm and haven't received the order, upon calling the pizza centre they are at around 10:10pm your order has been taken by the guy n will reach but its now more than 15 min the same has not been delivered.
And on asking for 30min commitment he is all over with words pizza is out for delivery
where is the commitment delivered in 30min else free...

I ordered two pizzas online and paid 782₹ for that through my Paytm account. Firstly I didn't get any response from them and then when I finally got a call from the dominos restaurant I cancelled my order and asked for the refund. I was told to get the refund soon but I haven't received any acknowledgment yet. Hope for the issue to be resolved soon....

I was promised by Mr.Shiv (Goregaon east)on 4th Nov to get two Medium sized pizza free as compensation against order placed on 4th Nov which was not properly served as requested.
and when i calld to ask for compensation on 9th Novemeber, after multiple calls, and after multiple times rejection and being on Hold by Mr.Pradeep Gupta who informed me that his manager was busy. i requested to Speak to the manager, and finally she came...

Hi,

This complaint is regarding the order I have made ad on 5th Nov from my registered mobile number [protected], (south ext delhi outlet) that order was delivered late it took 40 minutes to deliver,
And in top of that when I call the restaurant I asked that guy that since its 30 minutes late the money should get refunded and I asked him to speak to his manager but he refused.

This is how such a big brand...