Domino's Pizza Complaints & Reviews

I had Ordered Pizza from Domino's on date 10 Nov 2016 From Vasundhara Enclave Branch, I Paid in advance 289 for order through my Debit card, however, I had not received any order in next one hour whereas it was mentioned that it will be free if not delivered in 30 min. nobody even tried to call and update me I kept on trying to connect for the status of my order but no one responded to my calls, even though they had not provided delivery boy's contact no. so finally after waiting for one hour and 100s of failed call attempt they responded to one call and that too they started playing call passing game with me at least 4 people talked me for cancellation. at last, I successfully managed to cancel my order, A guy told me that your refund will be done within 5 working days and I was ok with that, after 5 days I tracked my refund status, I got nothing in my account so again I contacted to customer service than they mentioned that your refund will be done in 7 working days so wait 2 more days, and when I again approached Dominos after 10 days on social media they said we are checking with concern branch and will contact with in 24-48 hrs, an SPOC called me next day and asked detail and I shared the same but till date I have not received any refund from Dominos, recently I got a message from Dominos that we are trying to contact you but not able to reach you, I don't understand when I am available 24*7 on my shared contact no then how they are not able to reach me, even I have miss call alert service on my no, there also I have not received any update that they tried calling me, they could have reached me through mail if further information required but they did not try that. Now I am totally pissed off with the situation, I am mentally harassed with Dominos refund policy and their service, it has been almost 20 days following for just a small amount.
Now I want a lesson to teach them for harassment.Please help me out to resolve this issue.

Hi
On 21st Nov I made two transactions -

* This order dominos claims payment was not successful and hence not delivered - but money was deducted from Paytm - Paytm is claiming transaction successful hence dominos needs to initiate refund
*
* BILLDESK Order #HPT[protected]
* Paytm Cash Txn ID [protected]
*[protected]:56:29 PM
Rs 662
-

The below mentioned order was cancelled by Dominos and I got the money refunded

* BILLDESK Order #HPT[protected]
* Paytm Cash Txn ID [protected]
Cash deducted from Paytm 662

account from which order was placed is [protected]@Infosys.com

On 27th nov i have order through mobile app. Order was suppose to deliver at aligarh, The amount was debited from my paytm acount .but no order placed, i paid again through net banking and again made the order so paid twice for one order, please do refund my amount of 426 Rs/- .
I have paytm transaction slip but my dominos app on mobile showing failed order.then how come money deducted?

I had placed the order for pizza on 27th November, 16 order was placed through debit card. My money was deducted from my account ie Rs 150 however my order was not placed rather I had to place the order as COD. I had made the payment twice for single pizza. When I contacted them, there was no response from them after filling their feedback form, no one contacted me regarding my issue.

My reg mobile number is [protected].
Order number: 15
Name: Kajol Maker

Today on 27th november 2016 at 8pm i ordered a pizza from chinchwad, pune location online.
It's zipper automatically selected my location. There was no option to select restaurant location.
Unfortunately my pune order got automatically placed to chennai restaurant.
After 45 minutes, they called me and said the order will be cancelled as location is in tamilnadu.
Restaurant address:-
Chrompet,
#21, 1st floor, sundarambal nagar, near hot chips,
Gst road, chrompet, chennai - 600047

Order date time : 11/27/2016 08:07:02pm
Order number 149
Now it's frustrating, they didn't take any responsibility of transferring the order and telling me to place new order at pune location.
Money is already deducted through my paytm.

In the green park main market newdelhi I went on nov 27 with my wife and two daughters on my younger daughters birthday and we ordered for rs 564. The debit/credit card machine wasn't working and I stood there patiently for 20-25 minutes. Finally the machine worked and I gave my debit card and payment was done. Then, they didn't give me the bill. I didn't even know my order number. Upon asking again and again for my order finally my order came with one item missing. I asked for the manager and Mr. Anurag came who initially was not ready to understand the problem and time wastage I had and also that I couldn't be with my family for long. Finally he apologised and when I told him that it's mentioned there that if anything goes wrong we will refund the money. To that he said that if you don't have money why do you come? on the top of it, he called me bastard. To this, I too abused him which I shouldn't have as I was with my kids and thats not part o[censored]pbringing Iv had.
Also, in the bill my house details and contact number is mentioned and I hope me and my family are safe as the manner in which the manager spoke was scary.
Kindly take appropriate action.
Thanks

Yuvraj.[protected]@gmail.com
Hi Team,

I ordered Dominoz pizza from dominos site on 25/11/2016 and paid the amount through freecharge account, 627 rs is debited from my freecharge account. But at the end, order did not processed. When I checked with dominoz they confirmed that there is no such order.
Could you please check and refund the money.

Please see the below details and mail.

Amount: 627 rs.
Orderid: [protected]
Date: 11/25/2016

Waiting for your answer !!!

Regards,
Yuvraj

Today i have order through mobile app. The amount was debited from my Kotak debit card at DOMINOS53744.but no order placed ... Transaction detail given are below. Kindly refund the amount.

email - [protected]@gmail.com
mobile no - [protected]
transaction amount - Rs 300
transaction date- 27.11.2016
payee - Dominos, Gurgaon
Transaction Id :[protected]
Kindly check and refund the amount ASAP.

Hi,

I placed an order on 27 Nov 2016 at 10:30PM, and waiting for guy from domnios from 11:00 PM to 11:30 outside the house, But nobody appeared from dominos and on calling on dominos sector 39 gurgaon, India. noone is ready to take the responsibiliy of order i placed instead they cut the call thrice. And senior guy Amit respnded me at last that we can not do anythng if it is not delivered or your order is not recorded in the system.If this is what you talk about dominos and its services. Close it before people stops coming to your stores.

Hi, today I order pizza worth 1741 rupees from Sector 63 noida outlet. It was delivered approximate after 40mins and it was not hot. When we asked for refund than I was told that it's bulk order. If it bulk order than it doesn't mean to have cold pizza. After talking to manager, it was agreed he will resend the whole order . Again it was delivered after 30 mins but not whole order. I don't received cold drink. Again I call to outlet and i was told you already had cold drink so didn't send. Again he took 30 mins to deliver the cold drink.. the behavior of manager was very rude.. he told me that where ever you want to complain you can...
It was very bad experience with Dominoes Pizza..
Please suggest me what should I do...
Thanks & regards,
Jitendra
[protected]

The person named Naveen used madarchod and bhanchod words when we complaint for pizza. They have kept bouncers if any one complain avoid jaipur vidhyadar nagar dominos. We have Oder pizza online and we are regularlly odering pizza by [protected]. We got half baked pizza we called him buy they start making laugh and start abusing I have recoding if any action not taken I will viral this on social media

The manager named santosh was horrible rude. We asked him about the filling of cheese in veg cheesy pizza and he was not ready to accept it that he had hardly put any cheese on it. We can show you the image of it. We were literally having bread slices . I want dominoes to make for it. We were treated rudely and plus the quality was horrible. This picture is going to go viral. Its the dominoes at opera house mumbai. I was a regular at dominoes. But not anymore.

I had placed an order on wednesday, 2nd November 2016. However, after the payment was done and cash was debited from my account, a pop-up said that the order couldn't get pushed to the kitchen, and my amount will be refunded. I haven't received the refund yet. i have already registered 3 complaints with them in the customer care.
I request you to please help me out.

I had tried to place an order of Rs 322 on dominos website order number [protected] and Payment was made through Freecharge. Although amount got debited from my freecharge account but I did not get any confirmation from dominos regarding order and hence I called the dominos shop where I placed my order. They said they have not received my order. Now I need my amount to be reversed in my account as soon as possible...

Today 23/11/2016 I called in dominos to order a pizza, I placed my order and said the coupon cide I have had, the girl Manisha picked my phone up and laughed at me as it was not the code for offline, I placed my order online and put the code received by dominos OLO25, then the same girl called me to confirm my order, when I said the process I did, she challenged that this type of code dies not exist, then continued argued with me and both the time she misbehaved with me.

Hi,

This is second time I am writing and till now no response on my complain.
I ordered one pizza from domino's as they committed delivery will be in30 minutes however I got my order 15 minutes delay.
I asked for free they said we will not give free but you will get 300 Rs off/ refund. I called many times they are not refunding amount.
This is very disappointed, it was my first order which I placed.
Hope you understand my concern.
Thanks

I had tried to place an order of Rs 390 on dominos website and Payment was made through Freecharge. Although amount got debited from my freecharge account but I did not get any confirmation from dominos regarding order and hence I called the dominos shop where I placed my order. They said they have not received my order. Now I need my amount to be reversed in my account as soon as possible.

Through the above order ID [protected] of Freecharge transacted on 20-11-16 on the Dominos website for Rs 245, the confirmation of the same didnt go through to Dominos and they didnt accept the order. Hence I again paid the same via Order ID [protected] for the same and they then processed the same via Order No. 122.

Hence, request you to reverse the said amount and credit the same to the same account through which it was placed

I had placed an order online on Saturday, 19th November 2016. My order got cancelled and transaction didn't fulfilled but my amount was debited from my Paytm account, I haven't received the refund yet and I'm not familiar with such an incident and don't know how this works.
However, I request you to look into this immediately, so that I get my refund back ASAP into my Paytm account...my emailidis [protected]@gmail.com

I Had Raised Complaint against your failed order placed on a date[protected] almost 10 days gone.I had not received the order which was prepaid. however, I escalated this on the very same day and got a call from your respective outlet and the SPOC said my refund will be deposited back within 7 working days. now it has been almost 10 days I have not received anything yet. could you guys please let me know where is the problem. do you want me to file a fraud case against your brand? I again tried to inform your CST to resolve this but not getting any proper resolution.