Domino's Pizza Complaints & Reviews

Address: Mumbai City, Maharashtra, 400058

Website: pizzaonline.dominos.co.in

I ordered Pizza Online. Order Number 267. The order got placed at panvel while I live in Andheri.The order got canceled without any notification, infact I had to call up after 45 mins at the Dominoes outlet to hear that the order is cancelled.
This level of inconvenience from Jubiliant Foods is not expected.
I am Highly Disappointed at this type of service and conduct with consumer.

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DrAnkit Singla

from Begowal, Punjab

Nov 21, 2016

The pizzas delivered were late and were also cold. The manager named Mr Arjun donot know how to talk with the customer.

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Address: New Delhi, Delhi, 110001

I visited N block cp' s domino's on 20th novemberand order pizzas worth 471 Rs. I wanted to make payment throughcr. Card but when I entered my pin. It showed failure of network so I made paymnet through cash. But later on I found that payment has been deducted from the card as well.. Kindly help.

I request you to please refund the money that has been deducted from cr. Card ending 6101.

Gauri

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Website: Dominos

Making a fool of customers by accepting online orders and asking them to rather collect it from store when home delivery is placed and telling them after 2hrs that their order is cancelled when the customer is waiting in their outlet and telling them that refund maybe processed this is how customers are treated in Dominos pizza east Patel Nagar market branch of new delhi. Customers be prepared to get cheated and been treated as fools to run around for their orders

Status: no calls or emails regarding refund or inconvenience caused

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Nov 16, 2016

Sandeep Matharu's response On 12/11/16 night,
domino pizza, nehru ground, n.i.t faridabad

amount 570.00 deducted from debit card but pizza not received.
why the hell i pay when i have not received the pizza.
REFUND MY MONEY immediately.

Sandeep
[protected]

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Sandeep Matharu

from Gurgaon, Haryana

Nov 21, 2016

On 12/11/16 night, Domino pizza, At Nehru ground, n.i.t faridabad.
I ordered pizza yesterday but that time payment got unsuccessful due to my debit card / machine server problem.
But after 1-2 hour, 570/- got deducted from my account.
Why the hell I pay when I have not got the pizza.
REFUND MY MONEY immediately.

sandeep
[protected]

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Address: Pune, Maharashtra, 411062

Website: www.dominos.co.in/store-location/pune

I am located in pune and i ordered pizza using the mobile application. Online transaction was successful, but the order was cancelled by dominos. Not yet received the money back nor I have got any sort of message referring to the refund. Please check and get back to me.

The message i received after transaction :-

Thank You for using the debit card ending XXXX for Rs XXX.XX in GURGAON at DOMINOS53744 on[protected]:14:19:52 Avl bal: Rs xxxxxxxxx

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Snigdhamayee Swain

from Bengaluru, Karnataka

Nov 21, 2016

Hi Sir,

I was trying to give order pizza for Rs/3326 on 11th Nov, 2016(17:58 IST).
but transaction failure happened twice after deducting money from my account. Please find the below transaction details.

INB/[protected]
INB/[protected]

Please check and refund my amount.

Regards,
Snigdha

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Address: 400086

Today i have order through mobile app. The amount was debited from my HDFC credit card at DOMINOS53744.but no order placed ... Transaction detail given are below. Kindly refund the amount.

The amount is big so I need to get back asap ..
need an urgent reply to the query

So kindly plz let me know the status ...
So that I can place order on sites
So kindly do reply

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Address: 122003

Website: pizzaonline.dominos.co.in

Date of the incident : 18th November 2016 (ORDER DATE/TIME : 11/18/2016 10:28:15 PM )
My number - [protected]

I placed my order online for Rs 712 and the address that was input was Gwal Pahari Gurgoan. The order was accepted and payment was made online by debit card and process successfully. However, I received a call stating that my order would not be delivered as Gwal Pahari is not within Dominos range and was told that the money will be refunded within 7 to 10 business days. If Gwal Pahari was not an area that Dominos delivers it should be removed from the website and payment should have been decline. This is very disappointing that I spend my money and was denied service plus wait for 10 days to get my money back. I would like an investigation to be carried out immediately.

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Address: Thane, Maharashtra, 421202

Today i called dominoz to order pizza but they have informed that offer is eligilble on online order so i placed order online buy 1 get 1 free order no 171 but i have received only 1 pizza. Very much disappoinment for promises given by dominoz to customers. They are fooling customers by giving false promises. I gave called them but no satisfactory answer from them.

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Address: 403001

Order pizza Delux veggie from shop no-10-11, old municipal bldg 18 June road Dr. Atmaram borkar road Panjim outlet with invoice no:DFI65825/2016-17/40510 and order no:123 dated.18/11/2016 order recieved by Sweta G. We found a cockroach in it and we call the chief manager of the outlet but he send someone and we showed him the pizza with cockroach but he refuse to accept there mistake. We request you to take strict action against them so that such things will not happen with other customers.
The photo of pizza attach below.

Gaurav Rastogi

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Address: Yamuna Nagar, Haryana, 135001

Hello i am chitwan
I ordered a chicken parcel
And there is no chicken in it
Only 2to 4 pcs
Then what should i do know
I wasted my money on chicken parcel
I doent want order it because i know it there is no chicken in it only and only recieved two to four pcs in it
I better go to street and order anything of chicken and i throw it from my house
And doent want to eat that wastage product waste my money you have reduced your one customer dominoes
No i will never order a pizzaa again from dominoes thank u so much!!

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Nov 16, 2016

Updated by Chitwan Kapoor Hello I am chitwan
I ordered a Chicken parcel
And there is no chicken in it
Only 2to 4 pcs
Then what should i do know
I wasted my money on chicken parcel
I doent want order it because i know it there is no chicken in it only and only recieved two to four pcs in it
I better go to street and order anything of chicken and i throw it from my house
And doent want to eat that wastage product waste my money you have reduced your one customer dominoes
No i will never order a pizzaa again from dominoes thank u so much!!

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Address: Agra, Uttar Pradesh

Website: foodpand.com

Sir, i made a oder of pizza though foodpanda, my oder no is-v3xs-07ks/1. i dis my payment succesfully. the order was done at 2p. m 16 nov, and i didnt received my oder till 3p. m. when i enquired about this they informed me that they have cancelled my oder without acknowleding me. i waited for a pizza for 1 hour and its dilevery time was 30mins, and then they are saying that they have cancelled it. i want a compensation for your bad service. a free pizza as per your policies for what u are known for. kindly do the needfull.

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Deepam Goyal

from Delhi, Delhi

Nov 17, 2016

They r not taking cash of rs 500 and I have order rs 837

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Address: Bangalore, Karnataka, 560068

Website: Dominos pizza.com

I have ordered Pizza using the dominos mobile app. While making the payment online amount got deducted and the order was not placed. I sent an email to dominos team immediately to refund my money. It was 308 rps. But its been 3days already no-one contacted me. I want my money back. I have ordered on 14 th November. This is not the 1st time it happened, this is the 3rd time I am facing this issue. This is ridiculous and pathetic service from dominos.

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Address: 411013

Website: www.dominos.co.in

Logged a ticket for late delivery. As per policy rs 300 to be refunded. Manager calls in and saying i will send a fresh pizza for you instead. I call the manager again for the deal, the store says manager of this name does not exist. The store staff very rude, disconnecting the phone and raising voice on customer.

Log a ticket, on-and-off game of not been able to get through continues for a month.

After 2 months, order again. Transaction of 430 successful, but order not placed. Company sends a message saying the transaction to be reverted in the bank, been almost 12 days, nothing reverted.

Bad experience overall, need immediate refund of rs 300+430.

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Address: Mumbai City, Maharashtra, 400709

Today i have order through mobile app. The amount was debited from my HDFC credit card at DOMINOS53744.but no order placed ... Transaction detail given are below. Kindly refund the amount.

email - [protected]@gmail.com
mobile no - [protected]
transaction amount - Rs 344
transaction date- 15.11.2016
payee - Dominos, Navi Mumbai
Transaction Id : c953e6ae2ecb92585c60122dea6fcaa6
Kindly check and refund the amount.

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Address: Kolkata, West Bengal, 700006

Website: www.dominos.co.in

Hi, I have been regularly ordering pizzas from dominos. Last week on 12.11.2016 I have ordered my pizza at my office address from vivekananda restaurant and have got the same delivered but today i.e, on 15.11.2016 when i have ordered on the same address from the same restaurant, i was told that my address is in non servicable area and therefore, my amount will be sent back to bank within 7 days. Now this is unacceptable. Please look into this

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Address: Hyderabad, Andhra Pradesh, 500079

On 13th november 2016, i order pizza online for delivery from santosh nagar branch, the money from my bank account got debited but for santosh nagar branch did not received about my order when i called the santoshnagar branch they said they did not received any order and when i called customer care they raised a complaint request (Reference id is: 1947177) and said in 7 working days my money will be revereted back but i don't see any confirmation mail from the dominos or any call from the dominos regional manager regarding this.
Uch a poor customer care service i see.

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Address: Faridabad, Haryana, 121001

My name is Siddhesh. I ordered 2 burger pizzas and garlic bread on 13th November from Greenfield Colony, Faridabad branch with bill# 119. Firstly, the person who received the call refused me to give corporate discount by saying it won't applicable below rs 500, whereas I have ordered previously also and got discount.

Secondly, the order that I received was not baked completely. Cheese was raw inside it and was cold. Garlic bread was also rough (like a day old).

I have faced similar issue previous also. When I complaint, Mr Santosh (restaurant manager) gave me assurance it won't happen again. But seems that Domonio's has started to exploit their customers by giving them poor service and quality.

Very Disappointing...

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abhishek_007

from Bhimunipatnam, Andhra Pradesh

Nov 14, 2016

I ordered a pizza (order no. 112, mobile [protected]) at 1849 hrs on 06 Nov 16 and it has not been delivered upto 2000 hrs ...still waiting ..i have already made online payment...Dear Dominos ...do u have any valid reasons for that !!!

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Address: New Delhi, Delhi, 110075

Website: dominos.co.in

I placed an order online making a credit card payment. Since there were two restaurants in the same area, it got placed to the one not making a delivery to my area. So the personnel from the restaurant assured me the refund of my cancellation and told to me tele place the order at the other restaurant to which I made the cash payment. But its been more than two weeks now and I still haven't got my refund to my account.

Now the personnel at the respective restaurant are both denying the same.

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Dipal Brahmbhatt

from Mumbai, Maharashtra

Nov 14, 2016

I orderd pizza from dominos app. money got deducted and then got msg order failed so how this possible i want my money back

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Address: Mumbai City, Maharashtra

I oader a pizza today bat it was late But they refuse to give a discount and thus I return pizza I am talk to outlet head parsan your order came late give me discount he is not given any response
Oader at santacruz (w) branch
So ple remove my number at your server
Reply me improve your service do not add to get a pizza at 30 minutes
Thank you shyam

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Parteek Singla

from Mohali, Punjab

Nov 14, 2016

They cancel my order without any conformation they said they call me and cancel my order but i didnt recieve any call from dominos. really worst service in chandigarh .

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Address: Bhiwani, Haryana, 127021

Website: Dominos.com

I ordered online With dominoz piza on 29oct and order was not completed due to network issue but amount of rs 535 was debited through my account.after that dominoz mailed me on 2 and 4 nov and assured me refund within 3-5 business days but its a stretch the amount has yet not credited in my account. Please take necessary action and help me get refund ASAP.

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krishan12345

from Gurgaon, Haryana

Nov 14, 2016

I ordered a pizza from https://pizzaonline.dominos.co.in and my pizza is 1 hour late.
i called domino's to ask for refund.
the employee simply told me that i will not get my refund

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cherri

from Bengaluru, Karnataka

Nov 14, 2016

I ordered pizza online and my bank balance was debited by 590 rupees but order was not successfully placed. i contacted customer care and they told i will get money refunded. i did not get a refund. i placed order on October 9. 2016

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Address: 110078

Website: www.dominos.co.in

Dwarka Sector 12 Dominos
Order Number 186
Order placed at 7:15PM
Order preparation for 8:15PM
Promised Delivery time 8:45PM
Actual Delivery time 9:25PM
What is the point of placing an order earlier for later delivery if dominos wants to deliver it at their own convenience as and when they want. Upon contacting we had to wait around 15-20mins thanks to numerous call forwarding and ultimately giving us a simple response of your order will be delivered in the next 20mins. The point of contact took absolutely no ownership of situation and tried to justify it using lame explanations. Had we not paid online we could have claimed 30mins or free.

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Domino's Pizza Complaints & Reviews

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Domino's Pizza reviews & complaints page 183

I am complaining about the inconvenience caused by the online ordering in your site

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Overpayment

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Order cancelled and no refund

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Refund

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Order not placed

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Order accepted and money was paid online but delivery decline

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Offer not received

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Pizza deluxe veggie

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Chicken parcel

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Cancellation of my order without acknowledging me

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Amount deducted but pizza not received

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Untrained staff to talk and refund of rs 300+430 not received.

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No order and amount deducted

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Non delivery of my accepted order

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Online transaction amount deducted from account but the pizza not delivered

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Poor Quality, Pathetic Service

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Pizza cancellation refund

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Service not satisfied

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Refund not credited

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Delay in delivery and negligent attitude

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