Domino's Pizza Complaints & Reviews

My name is Siddhesh. I ordered 2 burger pizzas and garlic bread on 13th November from Greenfield Colony, Faridabad branch with bill# 119. Firstly, the person who received the call refused me to give corporate discount by saying it won't applicable below rs 500, whereas I have ordered previously also and got discount.

Secondly, the order that I received was not baked completely. Cheese was raw inside it and was cold. Garlic bread was also rough (like a day old).

I have faced similar issue previous also. When I complaint, Mr Santosh (restaurant manager) gave me assurance it won't happen again. But seems that Domonio's has started to exploit their customers by giving them poor service and quality.

Very Disappointing...

I placed an order online making a credit card payment. Since there were two restaurants in the same area, it got placed to the one not making a delivery to my area. So the personnel from the restaurant assured me the refund of my cancellation and told to me tele place the order at the other restaurant to which I made the cash payment. But its been more than two weeks now and I still haven't got my refund to my account.

Now the personnel at the respective restaurant are both denying the same.

I oader a pizza today bat it was late But they refuse to give a discount and thus I return pizza I am talk to outlet head parsan your order came late give me discount he is not given any response
Oader at santacruz (w) branch
So ple remove my number at your server
Reply me improve your service do not add to get a pizza at 30 minutes
Thank you shyam

I ordered online With dominoz piza on 29oct and order was not completed due to network issue but amount of rs 535 was debited through my account.after that dominoz mailed me on 2 and 4 nov and assured me refund within 3-5 business days but its a stretch the amount has yet not credited in my account. Please take necessary action and help me get refund ASAP.

Dwarka Sector 12 Dominos
Order Number 186
Order placed at 7:15PM
Order preparation for 8:15PM
Promised Delivery time 8:45PM
Actual Delivery time 9:25PM
What is the point of placing an order earlier for later delivery if dominos wants to deliver it at their own convenience as and when they want. Upon contacting we had to wait around 15-20mins thanks to numerous call forwarding and ultimately giving us a simple response of your order will be delivered in the next 20mins. The point of contact took absolutely no ownership of situation and tried to justify it using lame explanations. Had we not paid online we could have claimed 30mins or free.

I tried ordering domino's pizza on 10th November 2016 through the website https://pizzaonline.dominos.co.in/deals/today-offers. But the order wasn't successfully placed, but money got deducted from my bank account. I contacted them, they said they didn't receive my order, but will refund the money or give me the order within 2 days.But nothing has been done yet.

Hello, my name is kunal walia. I ordered pizza on 11th nov 2016 at 10:04pm. And paid online too. Its 12:31am right now and i have not received yet. When called at 11 they told pizza will be delivered with in 15-20 mins. And now after calling 10 times they said we cannot deliver, we are sorry, we will deliver by tomorrow morning. Its not about refund or something, its about someone is hungry from last 3 hours. Where to go at 12:30am to have dinner in a place like noida. If brands like this we cant depend then where to go. I want to lodge a complaint against the manager and the whole staff and want serious action againt them. Details attached. Please look in the matter. Its not about money its about the urge and the hunger we strive for

Worst service... amount deducted due to technical error and amount will be refunded in 7 working days is the message received to me. Its like living in the STONE AGE. 7 days to return the amount. GREAT SERVICE FROM DOMINOS. CALL NEVER CONNECTED TO DOMINOS HELPLINE NUMBERS.

After waiting for long on the call, line gets connected and the reps share the same details which I already received through message.

Rep says will refund the money in 7 working days, my question is then why they are over there. The same information is received to all consumers via message. PLEASE CLOSE ALL YOUR CUSTOMER CARE Department as its just NOT WORKING.

On 2nov'16, i paid 5750 to dominos on their portal via citibank credit card but order didnt processed. I paid again and it happened. I checked with citibank and they confirmed payment done twice but after raising issue with dominos, thier manager said payment done once and you can proceed to take legal action on this. I am not sure who is fraud and who will return my money. Please assist.

Hi

Hi

I have made three transactions on 21-october 2016 but only one of them was
Uccessful. Other two were failed and i have received refund for only 1
Transaction. Refund not initiated for another transaction.
Kindly initiate the refund process.
Amount is rs 640.

Thanks
Aril gupta

Today i ordered pizza at 9:05pm but its now 10:25pm and haven't received the order, upon calling the pizza centre they are at around 10:10pm your order has been taken by the guy n will reach but its now more than 15 min the same has not been delivered.
And on asking for 30min commitment he is all over with words pizza is out for delivery
where is the commitment delivered in 30min else free

I ordered two pizzas online and paid 782₹ for that through my Paytm account. Firstly I didn't get any response from them and then when I finally got a call from the dominos restaurant I cancelled my order and asked for the refund. I was told to get the refund soon but I haven't received any acknowledgment yet. Hope for the issue to be resolved soon.

I was promised by Mr.Shiv (Goregaon east)on 4th Nov to get two Medium sized pizza free as compensation against order placed on 4th Nov which was not properly served as requested.
and when i calld to ask for compensation on 9th Novemeber, after multiple calls, and after multiple times rejection and being on Hold by Mr.Pradeep Gupta who informed me that his manager was busy. i requested to Speak to the manager, and finally she came on call, first she denied to tell me her name, she and kept on asking why i needed to know her name, i again asked her for her name it was Manager Apoorva (goregaon east) she said she could not help me because Mr.shiv is on leave today.
Ms.apoorva being a manager she was bad mannered, rude, and could not find any solution.

Desirbale resolution:
same two Medium sized cheese burst Pizza.

Dominos Outlet contact details: [protected]
name of the Employees:
1) Ms. Apoorva
2)Ms.Ayesha
3)Mr. Pradeep

Hi,

This complaint is regarding the order I have made ad on 5th Nov from my registered mobile number [protected], (south ext delhi outlet) that order was delivered late it took 40 minutes to deliver,
And in top of that when I call the restaurant I asked that guy that since its 30 minutes late the money should get refunded and I asked him to speak to his manager but he refused.

This is how such a big brand do hire such people and this is how you guys treat your customer.

Ur service sucks... because ur pizza branch of gurgaon sec 4 can not deliver the pizza to sec 13 and they ask us to pick up the pizza from sec 14 market.. what is the use of ordering pizza online then.. also he gave us an option that he will cancel the order then he will redirect the order to sec 14 and we will have to pay again in cash... if we do not have cash we can give our card to delivery boy along with pin and then he will go to his store he will swipe it and return it back. Seriously why the hell i will give my credit card to a delivery boy with a pin and let him do whatever he wants to do with the card...
Name of the employee was Sandeep kumar.. employee id. 808733.

I asked him to redirect the order to sec 14 market store. He said their is no such proviSion.. why we will prefer dominos then...
Ur service sucks

Hi,
I made two payments of Rs 593 each using Dominos websile but it did not get redirected from the payment gateway after debiting the amount.
The order was not confirmed neither I get any acknowledgement.
Order details:
Ordered date: Nov-05-2016
Name: Kislay Kumud
Mobile: [protected]

Amount debited: 1196 Rs
I have contacted the staffs in shop, and tried contacting 68886888 but no luck in that.
I really appreciate your quick response in this.

I am a regular customer of yours over the years, today I have placed an order at your saibaba colony outlet, first of all, the large crust pizza was not available in any of the category and the quality of service in your this outlet is diminishing day by day.It took hardly an hour to deliver my order which is way far than your time limit, i had to quarrel with the ground manager for the delivery free of cost.Is this not your duty to delivery it free when you are not keeping up the timeline, is this way a MNC company works?please look into it otherwise you will loose good customers like us and the quality of pizza and side orders where not up to the mark.
Thank-you

Online pizza was ordered from food panda mobile APP on 08.10.16 which was delivered from Dominoes to 503, Daffodills, Magarpatta, Pune for Rs 540 but transaction was carried out twice for Rs 540 as per standard chartered credit card statement dtd 16.10.16
transaction ref no 75503726283009778046709
& 75503726283009777832216.Please resolve as it is serious

I ordered pizza yesterday but that time the payment got unsuccessful stating there is a problem now today morning 321 got deducted from my account. What the hell is this, why the hell I will pay when I have not got the pizza. Refund my money immediately. This is not the way a company like yours should take money. This is disgusting. Now I couldn't find the customer care number to complain. Please help me.

My complaint
1) Automatically generated bill twice
2) Delivered after 1hr 15 mins, no special holidays or jam packed orders, still payed the bill
3) Dialed customer service no. twice but no response
4) Absolutely unapologetic and unjustified behaviour by the telephone attendant
5)Pizza was totally cold n below the standard which the company promises