Domino's Pizza Complaints & Reviews

We ordered pizza mania, from HSR 27th main sector 1, order no. 222 date 2nd Oct, 2016, and it was almost over cooked and burnt, it tasted as we are having tandoori roti with veggi on it with a bit chees. Such disappointment form a Brand is unbearable . We ordered it for our guest but after seeing the quality it was humiliating to serve them it such food.

looking forward for some reasonable solution.

Dominos pizza recently campaigned about its special navratra pizza but i would like to brong to your notice that it is pathetic. The quality is very poor and there is no taste. It is a complete wastage of money as all other competetors offer much better food in their navratra special. There were no spices and it was not properly baked, dominos just put some cheese and paneer on a base suitable for people who are on a fast durring navratras. I would sincerely request all not to buy this navratra special pizza as my experience was extremely disappointing.

Hi Team,

I had ordered double cheese bust, but there is no cheese in that i had paid extra 100rs for cheese burst. I complain their only but they said they weight pizza and given to me. But There was cheese burst kind for thing.

Invoice no is DPI65917/2016 2017/62958

Kindly checl and adivse

Thanks,
Akriti

Someone needs to teach Dominos Santa Cruz west Mumbai store the difference between garlic bread and stuffed garlic bread.
These are 2 separate items on the menu with stuffed garlic bread costing 50% extra but you get the same thing served/delivered.
To top that the manager Manoj Kumar jha does not even want to take an escalation call from an irate customer.
Do we really need these kind of stores in Mumbai?
NO Dominos - we have lots of options and don't need this kind of attitude from you or your employees.

I am a resident of Sector-119, Noida and there is a Dominoes restaurant just near my house in Sector-120, Noida. I tried to order online and it repeatedly showed me a same message that the restaurant is currently offline. I called the particular brand and asked them about the error and they said no you can easily order online, please try a couple of minutes later. However, even after 30 minutes i still got the same error. What the purpose of having online ordering facility when you cannot fulfill it.

Online order 154 booked and amount is also paid but delivery is not done so far.
Your hennur domino store manager is saying to contact nagawara store for delivering the same.
But your nagawara store team told we have not received money hence we will not be in a position to deliver.
Neither hennur nor nagawara delivered the order and not interested to deliver.

More over hennur store manager is cancelling the order, which is not been consented us. And he is also kept phone abruptly without solving issue.
Am not interested for cancilation and getting money over 7 days, ask your team to deliver it.

Lapse in your system : domino do not have facility to transfer money within the outlets. Due to this reason both the outlets teams making customer to suffer. Till this time order not received and also become non responsive and not resolved the issue so far. - pl intervene and deliver good quality order immidiately. Otherwise i will constrain to take the compliant with court of law.

I bought a cheese bust medium pizza which taste was not good.i was like a animal also would not like to eat.i complain about it from the store manager but he replied that you are eating pizza for the first time and he did not take any action against this complain.please do something for this matter..dominos hav d tag lines ...we refund or make new pizza acc to the complaint ...but they refuse to behave acc to their tag lines ...dis is nt fair

Maine aaj 6;30 mai dominos mai phn kiya aur oder kiya toh dominos ne call baar baar kata karib maine 8 no se phn kiya tab ja ke ek pe oder dene ki baat hue phir woh bole ki yahi lena hona nhi toh nhi jayega phir won gaali bhi dene lage nanichod dadichod yeh misbehave kiya mere sath .koi rajanis ne kiya tha mere sath eisa .yeh aapki jimedari banati hai ki apne customer ke sath eisa misbehave na woh woh bhi itna ganda .iska jawab aapko dena hoga puchiyeh unse jawab mangiyeh ki kuy unhone eisa bola agar mai eisa karu toh .lekin mai nhi karunga mai karunga toh mere unme farak kya rah jayega, isliyeh plz sochiyeh aur isspe vichar kariyeh ki eisa ganda aadimi customer se baat karne layak nhi hain, give me suggestion about it . and talk on my no ...
shop no 01 ground floor and upper ground flor boobna plaza campus cinema road hajipur vaishali bihar 844101

Hi,

I bought a gift voucher of rs 950 on june 18th 2016. I tried using it multiple times, it doesn't work. Called dominos delhi and mumbai numbers, wrote emails - no response. Ankita shah from mumbai 0 jubilant foods asked me to email her personally; did that as well - no use.

I have lost rs 950 with dominos india and feel cheated.

Thanks,
Gauri

I ordered two medium cheese burst pizzas in the evening of 23rd September 2016. Both the pizzas were not cheese burst. One pizza had very little cheese and the other didn't have any. I frequently order cheese burst pizzas and I can distinguish a normal pizza from a cheese burst pizza. As we were in a group and we each picked a slice, so we ate it. Only one piece was left. Some o[censored]s couldn't distinguish a normal pizza with a cheese burst pizza, so they didn't say anything and ate it. But, I noticed. And that's why I complained to the restaurant. The response I received from them was very dissatisfying. I never expected this from Dominos. They were so careless in considering my issue. One person gave the phone to other and I had to explain the issue again and again. Then they asked me whom I talked to. How can I know the name? They also put me on long holds. And when I told them the issue, they weren't serious in handling it and said they will not check the remaining pizza. How is it justified from a customer's side? I never had such a bad experience before and I am a regular customer of dominos. I request you to take some strict actions and assist me. The restaurant address is C 18, Bhagwandas Marg, Silver Square Mall, C Scheme, Jaipur and the order no. was 118.

It was more than 30 mins of our order and then we called the store to check the status. The delivery boy called Guddu was talking to us over the phone instead of delivering the order. He first denied to deliver and then talked in a very rude manner with my wife. He suggested to order from a different store and was not ready to come. He also said that 30 mins rule does not apply to my area. I have attached the snapshot of my order.

My phone number - [protected]
Email id - [protected]@gmail.com

I would like to seek a response from Dominios for this behaviour

The worst experience with dominos, if they cant deliver in 30min why promote it.I ordered a pizza in ladu sarai from saket outlet, the staff here donot have the courtsey to talk and so incompetent that even after delivering it alot many times they are unable to find my address.Being it a rush hour or not they always take an hour and a half to get it delivered. The manager so arrogant that instead of apologising he provoked me to give a negative feedback.This is awful.

I placed an order at santacruz west branch for a delivery in santacruz east. Employee manisha mohta in santacruz west refused to deliver in 30mins because my order included 5 bake products. According domino's policy says that such an order cannot be delivered in 30mins. This is absolutely rubbish, why is that not mentioned on domino's website or shown in any of their advertisements where they claim order in 30mins or free order.

I ordered cheese burst medium pizza. But I got normal pizza and also got wet due to rain. I ordered it yesterday night and my order no. was 516 and date 23/09/2016. It is the second time I got wrong pizza. I am one of your regular customers. If you do like this then I am bound to order from other. But I like the taste of your pizza, so you should resolve such problems.It disappointed me totally.

Last Sunday I went to the domino`s pizza, they take approximate 50 to 60 minutes after place the order but I didn`t get the proper food as I expected . As the food was not good the pizza dough is very hard to eat and the food was not hot also. the behaviour of manager and other persons were too bad, they were not giving the proper answer related to the order which I placed. please improve the problem I wish next time whenever I go to the domino`s pizza, I will not suffer about these things.

Chicken pieces served by dominos when I ordered a veg pizza. Another major issue created by dominos. I wonder how I went to order from Chembur dominos again.

Bismillah Khan, the store in charge, is clueless why it happened and has no solution. Doesn't own up the mistake as well. Cant even connect me to someone senior. This is at Chembur diamond garden dominos pizza at Chadva appts. I have highlighted the chicken in the pizza.
Two people from the store (Jason David and Rajesh Jadhav) have visited my place and reconfirmed that the pizza had chicken pieces in it. Dominos with all their power may try to shut this case and supress me. But this is a serious thing for me.
If you need photos, pls let me know the email address. The file size is more than 2 Mb.

Hi,

Do we receive your messages regarding special offers to get insulted at your out lets?

It had happened with me many time at the same outlet. 1st incident, couple of weeks ago, was understandable as the text regarding the special offer was specifically indicating for regular Pizza and we convinced for the same. But yesterday, September 24, 2016, it was really humiliating / insulting to face the replies from your representative as he was not ready to accept the special offer received on my mobile.

As I under stood from Message that the given offer was valid for any size of Pizza and I intended to order for small pizza, but your person refused to take the order for the same and forced to order medium Pizza to avail the special offer.

However as per your earlier offer history, which I have in my mobile, it is specifically mentioned if the offer is limited to some specific category, but in the current offer, September 24, 2016, no such category mentioned so obviously one can avail said special offer on any of the Pizza. My special offer coupon no. : cpn MOB06

I have visited your other outlets also earlier and all were very friendly, but at Model town Ghaziabad outlet somehow I feel that the same spirit is missing.

Thanks & Regards
Gyanendra Sharma

I ordered a regular margarita with gold corn and extra cheese.
Firstly, I contacted the dominoes at byculla west in mumbai, the guy on the call said to deliver at home the minimum amount of pizzas to be ordered has to be 4!
What? When did that happen dominoes ?
Anyway, i went ahead and ordered online from the same branch.
I was charged for extra cheese, but oh hey it was lesser than even the normal amount of cheese on any other pizza.
What was i charged extra for then?
By the time it reached me it was cold and just not edible!
Really really disappointed!
#badservice #notagain

I have been a fan of your pizza for a long time. Even though at times the deliveries are post your 30 minutes guarantee I don't mind paying coz I get good quality product for a reasonable price. The offers and discounts are great too But I am sorry to say that You have failed this time and have lost a sinsere & one of the most loyal customer of yours. Not that it will make a difference to you loosing just one cuatomer but I need to take this effort to let you all know what ypu just did wrong so that u avoid loosing any more customers. Enough words, I'll let the pictures speak for itself! Please find the attachment with this concern letter.

We have booked our order today at our nearest dominos store andal plza mall sect-23 gurgaon.
We have booked at 9:08 pm and 45-60 mins waitong time was confirmed to us. After 70min we call back again for our order status and asked for free pizza due to late timings. This conversation happened with 3 different staff members and in the end one of the staff tell us that we havent booked any order in your name and if you want to order please place new order and spoke to us in very unprofessional manner. Dur to this incident we are not gng to use dominos service and will share this incident in public forum.