Domino's Pizza Complaints & Reviews

I have ordered twice from dominoz online once in a day for Local area Sector 5 panchkula after checkout its took to me payment option payment is done by my side amount is deducted but didn't get any order confirmation.. what the hell is this n how can i get my money back... Now what i am Suppose to Do.. Its always a Bad Experience With dominoz Please do the needful ASAP.

my Ref No are POS PRCH
POS[protected] www.dominos.co.in Noida

WITHDRAWAL TRANSFER
INB PayU Payments Private Limited
[protected]IG0CQJHFJ1

Although I got a mail 11 days ago stating that the refund has been processed but still i have not received the amount in my account. It states :-
"Please note that your refund has been processed.
Refund amount would be credited in your bank account within 3-5 working days."
Transaction ID: 69758776
Refund Amount: Rs. 2028.00
Bank Reference No: [protected]
Please look into it and let me know.

I have order the pizza at dominos Pitam Pura Kohat enclave Delhi and I told the person that pizza baking should be excellent but still I receive the unbaked pizza with out cheese . The same thing with Garlic Bread as well. I tried to call them for this quality issue on [protected] but nobody picking up the phone. Now it is 10:20 Pm they have spoiled my dinner.

I need to take the strict action against them.

I am attaching the copy of Bill.

I have order the pizza at dominos Pitam Pura Kohat enclave Delhi and I told the person that pizza baking should be excellent but still I receive the unbaked pizza with out cheese . The same thing with Garlic Bread as well. I tried to call them for this quality issue on [protected] but nobody picking up the phone. Now it is 10:20 Pm they have spoiled my dinner.

I need to take the strict action against them.

I am attaching the copy of Bill.

I went to Dominoz in March 2016 in Daryaganj Branch delhi. I gave them my contact number when they asked. Now i am getting unknown calls from people who thinks I work at Dominoz. when I asked, they told me that receptionist of Daryagnj Branch gave them my full information i.e. my name, my contact number. This is the worst thing of Dominoz in a city like Delhi.

I placed an order of (regular farm house with cheese burst+premium burger pizza ) of Rs. 425 order no. 98, they send me normal pizza when i complained, a guy by the name of (ALAM) said that i have to check that pizza then he will deliver new pizza. his pizza boy is already late then he is saying that he have to check that first pizza. they and "ALAM" dont know to manage a customer and how to response the customer.

RESTAURANT ADDRESS:
VASUNDHARA ENCLAVE
SHOP NO 1, FIRST FLOOR, CSC MARKET, NEAR CITY APARTMENTSDALLUPURA/CHILLA, VASUNDHARA ENCLAVE, NEW DELHI - 110096 PH.NO.[protected]/ 25
ORDER DATE/TIME : 09/01/2016 04:11:14 PM

I am talking about dominos outlet in CGR mall sriganganagar
I have visited 4-5 time to taste burger pizza but its not avaialble any time after talking the matter with the outlet manager he has just only one reply all the times that burger pizza is not avaialble due to supplies.
I[censored] cant provide the product to your limited numbers of outlet then i jave suggestion for u to stop launchinv products or shut down your outlet

Please provide the satisfactory reply as soon as possible

Yesterday I ordered 2 pizzas online on their website on 31st August 2016 (at 8pm) - 1 Spicy triple tango and 1 Mexican green wave (both medium sized cheese burst). For payment, i used option pay using debit card.Payment deducted from my account but order failed - order failed due to some technical error it was showing to me on screen. Till now there is no refund and I don't know whether it will refund it at all.Will the money be refunded because i never got an email from Dominos that they will refund the money. What am i supposed to do? The money indeed got debited and i didnt get any message also from Dominos about my money back.
Bill amount - Rs. 554/- . Kindly reply me under this Email id - sakshi.[protected]@gmail.com
Kindly refund for this -
My account details are listed below -

Account Holder's Name - Sakshi
Bank Name and Branch - Standard Chartered and Noida
Account Number[protected]
IFSC - SCBL0036024

I live in Sekhon Vihar, Prahladpur, which is approximately 5 kilometers away from the Sector 4, Dwarka Domino's store and it hardly takes 15 minutes to deliver here, but they still say that they will not deliver here. I then tried to contact Sector 20, Dwarks Domino's store which is about 6.5 Kilometers away from here. But even they do not deliver.

I had order the pizza on 30th of August at night 8:40 pm and I received my order at around 10:30 pm.. I had always been facing the same problem whenever I order a pizza from Dominos. The pizza usually will be delayed or sometimes will be cooled and will not have proper taste. We were hungry and were waiting for the pizza but did not receive the pizza from around 3 hours I ordered . As a result we had to cancel our order and we had to make some dish immediately at home.. this had been a great problem to us.. the service of Dominos is really bad and we would not like to order any pizza from next time..

Last nigh i was trying to order a pizza over d phone i was discussing with my mother about the pizza the guy was taking order banged the phone on my face it is very humiliating.I told dis to his senior he offered me a burger pizza.I received d order at 10:55pm I placed d order at 10:13pm.The delivery boy came after 45 mins i told him tat your policy is 30mins or they insisted me to pay 130bucks which i did n he left n when i opened the pizza it was so smelly said it came out from the garbage both pizza and d burger pizza was having foul smell I tried calling them again and again but d store got i want a proper resolution on this I'm giving u time till today evening or else tomorrow il file a case in Consumer Forum and i will mail it to the health ministry.

I ordered a single regular pizza "mexican green wave".

But the pizza was too bad very hard and there is no softness it's look likes dry to eat like dog food. there was not a single cream, no topping with butter or cheese.

I don't know why they add option to select extra topping?
I hope domino thinking when they provide crust material then public will automatically select extra option. it was my very bad experience with domino.

May be they changed their taste and recipe but i felt like to fool when i bite and spoil all into dustbin.

Thanks domino. for cheating people,

Bad bad bad poor.

I have fwg complaints from single order on 29 Aug at majra dehradun.
1. My order was delivered after one hour where they promise for 30 mins that too cold pizza.
2.the order was Incomplete and after taking so long he forgot to bring cold drink and spices
3. After speaking to the staff and complaining for the same instead of apologize they were pretty rude.

I was orederd a pizza (order no 274) & i received after 30 mint & it is my 3rd bad experience with dominos i received a cold pizza like a rubber
and its test is so bad
so according to your policy please give me my refund back immediately
i m regular customer of dominos but now i think i should change my food site
i want my money back
& your delivery boy had deliver my order may times but after he know my room no and address properly after that he excuse me that he standing before 10 mints out of my door he say me lie

I ordered a pizza last tuesday and i got delivery after 40 minutes. So, i asked for returning my money... As dominos promises that you will receive an order in 30 minutes otherwise they will give back your money with pizza (It was a normal day... Not one of the dominos time exception day). So the delivery guy said to me you have provided the wrong address (Ie the name of the area which i provided is the older name and people don't use it now).. But the thing is i haven't written the address. I had used the zipper map which dominos use to point out the address by gps.. And i then called the respective restaurant and they haven't given me any proper answer and cut the call. Then in the feedback, i complained about them. I got reference number too. But no action till now.

Dear concern,

Yesterday (28 aug) i visited at your outlet along with my family (Wife and my 3 yrs son), i have the below concerns at your outlet.

1. Hygiene issue - i had asked three times to clean the table but none one had respond.

2. Water availability - in emergency my son was asked for water but water was not available according to your staff and they asked me to give order for cold drink.

3. Invoice copy put in dustbin - after executing order delivery your executive thrown my invoice copy in dustbin without my consent, after some argue they had give me reprint.

This was my 3rd experience in same outlet.

My invoice no was-dpi66059/[protected]/33965

Outlet address - sco-220, sector-12, part-1, urban estat, karnal[protected]

I m Samyak jain contact no. [protected].
Today I ordered 4 veg singles(pizza mania) and when I tasted them it was really pathetic and tasteless. I literally have to throw them. I got them delivered at my place so when I placed a complaint call at the respective outlet, after stating the issue they disconnected my call and didn't called back. My order number was 106 with the name of Samyak jain from the outlet whose tin no. was [protected].

Dear sir,
I had ordered 4 pizza mania and a choco lava cake.
Out of which I didn't like "Reg HT PM SPY", after contacting your esteemed store located in Baner Road. They refused to replace the pizza rather stated that the pizza is the way it has to be and suggested to place a new order in-case I didn't like it. I hereby request for the refund for that pizza asap.
Thanks in advance.
Varun

Hi,

I placed order for Pizza today (27th Aug -2016) around 7:30pm through Mobile App.

The transaction went through, got successful ordering message(3D PIN) from the bank third party .

Money deducted from account but didn't get order number.

Here is the Transaction Remark from my bank

"VIN/dominos_Pay/[protected]/0"

Revert my money.

Thanks
Kiran

Hello,
15-20 days back we had visited the dominoes outlet on mumbai pune expressway of talegaon dabhade food junction.
We had ordered chocho lava from there & we got extremely hard chocho lava & was absolutely different & rubbish in taste rather than the one we have regularly @ dominoes.

I would request you to please take a note of the above & see that your regular customers like us don't have to face such a problem.

My name is yuvraj & my contact number is-[protected]