Domino's Pizza Complaints & Reviews

I ordered a pizza mania consisting of 2 veg singles and 2 non veg doubles pizza with a total of rs369.I reached the payment page, completed the payment with my debit card and as soon as i was done with the payment i received a msg from my bank that the amount has been deducted, and then the dominos app show that your order has timed out. In the order column there is no order but my money is gone. I need the refund asap. I didn't even receive any pizza i ordered for.

Placed an online order at 3:00 PM on 26/8/2016. After the payment was processed, received an error page. Order was not placed but Rs 542 has been debited from my account. The message I recieved from my bank is as follows - "Thank you for using debit card ending **** for Rs. 542.00 in SBIPG at dominos_PayU on[protected]:15:02:08. Avl bal: Rs. **** "

Hi Team,
I ordered pizza on 14th Aug'16, and paide Rs 414 through online, however no order was placed and this was confirmed on call. Then they told me that money will get refend in 7 working days however it is 9th working day and I didnt get my money back. Reference# is 1615066, can you tell me why MY MONEY IS NOT REFUNDED YET???

Regards,
Buniyad
[protected]

The outlet cancelled our order despite the order was prepared but they cancelled it because of the inconvenience it was for them and they even hampered your door to door service by telling it to come halfway and take it.This is quite a disgrace to your service and the manager Mr. Prashant Shide was not even helpful on it's duty part.I would like some action against this complaint.

Sir,
I had booked Dominos pizza online through irctc ecatering on 23/8/16 Order No 318306 PNR No [protected] which was to be delivered to me and my daughter in train at Allahabad .
Neither they delivered me the food nor they intimated me.
I was not provided the basic need of Life that is Food. Due to this my daughter got ill and i was disturbed because the train reached to my destination Jaipur the next morning at 3:30...

Very bad experience. First of all pizza delivery boy came to late after 45 minutes from booking time so when i ask for why late than he replied "kya kre sir late to ho hi jaunga phone aa gya tha kisi ka to bat krne lga" so this is the your service that customer suffer the delivery timing than why you have tag line that 20 minutes delivery time so please remove it and says whenever the mind of delivery boy he will give delivery. [censored]tt...

Secondly in pizzza there are no any cheez besides that i was tell that specific for cheez but failed of your guys. So very poor and pathetic service. I think this is biggest mistake done by me, pizza hut is best for customer services. You are nothing in front of pizza hut.

Thanks
Abhishek saxena
[protected]

I ordered a pizza and a choco lava cake online. The website was taking a lot of time in processing the order. I got to the payment page and entered all the details and the amount (rs344) got deducted from my bank account. But then instead of getting redirected to the order confirmed/successful page, I got redirected to making the payment page again!! The amount got deducted from my bank account and the order didn't even get placed!! I request you to refund the said amount to my bank account at the earliest(you can contact me for further details at [protected]@gmail.com). I hope you won't force us to go the Consumer's Court for regressal.

Tried ordering a pizza with coupon code for 50℅ off. Though I didn't order, order got disconnected due to network and wen i retried the coupon is saying invalid. How is it possible. Then why they are giving coupons and fooling. I didn't place the order. Please provide explanation. When I tried calling and placing the order they say only online we can use coupon codes.

Hello Sir,
I am a person who visits Domino's very often and I am definitely not a kind of guy who complains on anything quickly but the today's experience at your restaurant was so horrible that forced me to come here and write this. We visited today, i.e. on 24th August, 2016 at your restaurant at adajan road. We were very disappointed with the food we got. We ordered a pizza with extra cheese and a couple of veg. premium burgers. We could not find the cheese on the pizza therefore we asked Mr. Sadik (who was on the counter) to replace it, but he gave us the same pizza with a little cheese on it. Due to re-baking, the pizza got so much chewy that we weren't able to eat it properly.The onions and the other toppings were almost burnt and were very bitter in taste. The burgers were also over baked and were a bit bitter in taste. Moreover, the person on the counter told us that their computer billing systems aren't operating today and therefore he provided us a hand made bill. He charged a whopping 20% tax over and above the price which was written on the menu. I am attaching a picture of the bill which was clicked at your restaurant itself. The bill amount was Rs.571. I hope I will be getting some useful answers to this complain as soon as possible. Thank You.

Hi,
My name is akash deep gupta having mobile no. [protected].
I was trying to place an order for dominos pizza (Form house pizza) online on their website on aug 5, 2016. Everything was fine till the final stage. The kotak credit card transaction went through and i was taken to that webpage of dominos which says
"sorry, your order could not be processed to our restaurant due to a technical reason. Money will be auto refunded in 7 working days for paid orders." when this transaction failed.
I got a message from dominos that "
Dear guest, we have processed refund of rs.663 for ur order dated aug 5, 2016, 4:43 pm refund generally take 4-5 business days to appear in bank a/c".

Try again.'at this stage i immediately called up the dominos store (Dominos store address:
Plot no. 19, ground floor, block h1a, sector 63, near hdfc bank, noida, uttar pradesh [protected] 472 5499.)
Which i had selected for office delivery and spoke to the manager who mentioned that they have not received any online order from me and enquired my problem. After hearing out my problem he advised me to try again. Once again i tried placing the order online but same result as before and same error message popped up. Then the dominos manager then took my order over the phone and said they did not receive any order, not to worry and that the debited amount will be refunded within one week. Till now i have not gotten my money back, i also checked with my bank and they confirmed that my card has been charged. The transaction amount was rs 663. I would request dominos to kindly look into this matter and refund my money back asap.

Regards,
Akashdeep gupta

Customer name - akash deep gupta
Phone no - [protected]
Dominos store name-
Plot no. 19, ground floor, block h1a, sector 63, near hdfc bank, noida, uttar pradesh 2013010.
Phone[protected].)

Date of incidence - 5 august 2016.

I was trying to place an order. I selected netbanking as mode of payment. It redirected me to the portal and authenticated my transaction after which rs 460 was deducted from my account. However it never went back to dominos page and the page returned :"timeout error". Please fix your website and return my money. Below are the details present in my bank statement.
Narration: [protected]-payujubilantfoodwork
Cheque/ref no:[protected]
Date: 23 aug 2016

I have already made complaint on refund issue before with reference number to dominos as below:
Reference id is: 1633489

On 2nd august'16 i made 3 online orders to dominos at medicon, naroda, ahmedabad.
Order no. 83, 85, 89 value of rs. 593, rs. 1186, rs. 593 respectively.

I cancelled order number 85 of amount rs. 1186. They confirmed that cancellation on 6th august'16 also assured to refund amount in my account with 4-5 days.

But, they have yet not refunded my money. Also not responding in proper way.

Sir i have ordered pizza through online in ur official website, and i have payed the amount from payatm wallet, and the payment gateway through billdesk, but after payment i dnt received the confirmation msg frm dominos regarding my order, and though the amount has been deduced from my account.. And i have contacted to help desk.. They intimated me that the order is not placed.. Hence regarding this issue i have intimated a email concern to paytm help desk and billdesk help desk... They replied that the transcation has been sucessful and the amount has been credited to mercant.. So kindly clear this issue and i have attached the copies of email which i have recieved, transcation details are billdesk order #gpt[protected]paytm cash txn id [protected]... Thanks

I bought 5 Chicken Zingy Parcels from the Kesavadasapuram /Ulloor (Trivandrum, Kerala) branch of Dominoes Pizza and I found that all of them except one were shrunk down in size. Even the bigger one was much smaller than usual. The biggest one was 75 g and the rest varied in size and weighed between 30g -40 g only. For the money I pay I expect proper quality control. How can you even sell something like that even if it was an accident to make it so small. Please address this issue. Generally, the size of all the side dishes available at Dominoes has reduced but this is just too much. Total waste of money.

Hi,

Domino's used my e voucher and addressed that transaction failed due to technical issues.

I have addressed this twice still no positive response... The system is completely so irresponsible that they dont have scence to follow up.

My rs 1000 voucher has no value now. Domino's will be filed case and will make them to pay for it.

Very disappointed results from this behaviour.

I placed an order for Pizza online on 10aug 2016 for RS 3405 from dominos portal. When the pizza was delivered the restaurant bill was only RS 2868 and also the bill mentioned the amount i payed and i should receive a change of Rs 536. Went back to restaurant to enquire and get my money back. spoke to restaurant manager and she said she will look into this and respond. Till date has not got any proper resolution for this issue. every time i call the manager all that she can say i will call you back with details. meanwhile i checked with the bank as well, as per bank whole amount has been credited to dominos. even the bill shows the amount that i have paid and the change i should receive. i raised a concern online for my refund but till date no update has been provided by dominos. its a real shame that dominos are not supportive and they are not able to give me my money back.

I have ordered pizza from domino's today, and shocked to see they think the customer is not aware, by chance i saw the bill in a proper manner and shocked to see they are charging double taxes, they have charged the vat even two times in a small bill.
Not able to believe i am a regular customer of domino's and i have crossed checked the bill first time, don't know in this way how many times they have cheated me.
Please take a proper action against this, it is on a serious note not acceptable. They are cheating their customers totally.
I ordered it through calling the outlet no. Of domino's vasundhara that is nearest to me.

We have ordered for two veg premium burgers and one veg zenga parcel. They have supplied with not even at the room temperature. Which seems to be prepared for someone else and delivered to us. It was too dry to eat. This is for your notice

Dear domino,
I have placed a order, details are mentioned below -
Order number :
417 time of order :
08/12/2016 08:47:10 pm final total :
880 payment type :
Cash trace no. :
E. Vchr[protected]

Even my rs.250 e voucher consumed and so far i didn, t received any pizza. Whenever i contact domino, they told me to forget rs.250 voucher which is not possible. If domino is not able to deliver pizza i will to consumer forum and domino compliance team to raise this issue until i get solution.

Regrds
Jitendra mishra
Mob : [protected]

I placed an order on 20 th of august 2016 having order no 169 amounting ₹326.
The delivery boy came after 30 minutes and when i asked him to deduct ₹300 from bill (As per company policy) he refused to do so. He said that please don't do so as his salary will be deducted if i did so.
And finally i didn't get satisfaction as i had to pay ₹326, this type of service is totally unsatisfactory and is not expected from big companies like domino's.