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Domino's Pizza Complaints & Reviews

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Updated: Oct 27, 2025
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Domino's Pizza reviews & complaints page 191

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J
Jayashree Dey
from Mumbai, Maharashtra
Sep 17, 2016
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Address: Bangalore, Karnataka

I am fully unsatisfied with Dominoz
I placed my order they haven't delivered and one blunder I have done by paying online. Money still not refunded it's became 10 days or more. So irrational behaviour by Mr. Girish. Dominoz u should be shameful by this behavior . nor I got any conformation mail from Dominoz nor any msg from bank. Dominoz people r telling plz u call ur bank and followup our work is done. My money is still not refunded nothing and u guys r so rude .shameful for god sake its money
Domino's Pizza customer support has been notified about the posted complaint.
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    shetty050282
    from Mumbai, Maharashtra
    Sep 16, 2016
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    Address: 401107
    Website: Domino's pizza

    Whenever I order, each and very time I face problem. Instead of 30 mins, pizza reaches after more than an hour that to in cold condition.
    This is not the 1st time. The branch man manager promises this will not happen again. But it happens. Then he gives number of his senior who repeats the same dialogue, but same thing happens. Then the senior gives number of his senior who, does not receive calls. If busy, does not call back. Whenever we order at our office, the service is good. But, this restaurant, maybe it's full o[censored]nprofessional employees including the manager, or they have some personal grudge against me. It's really disgusting.
    Will above resolve my concern?
    Domino's Pizza customer support has been notified about the posted complaint.
    Sep 16, 2016
    Updated by shetty050282
    Would also like to update, the restaurant is hardly at 10 mins walking distance from my home. So stuck in traffic excuse will not be accepted.
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      Akanksha04
      from Jabalpur, Madhya Pradesh
      Sep 16, 2016
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      Address: Indore, Madhya Pradesh, +91
      Website: Www.dominos.co.in

      Yesterday i ordered pizza with transcation no GPT[protected] billing 224 rs. But i was showing that by paying it with paytm it will be 50% off... then the bill suddenly showed foe 419rs.. and i was charged 249rs.. i ordered pizza farmhouse regular for 195rs and veg parcel for 29rs. what is this crap?? Please see the matter asap.. and return me my money..
      Domino's Pizza customer support has been notified about the posted complaint.
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        A
        Akash Kotadiya
        from Mumbai, Maharashtra
        Sep 15, 2016
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        Address: 400068

        I have order pizza at 09/15/2016 09:21:06 PM
        1.Country Special (Regular) - 320Rs
        2.Lava Cake - 105Rs
        Total - 425Rs
        The pizza was not delivery even after 40min
        And when i called at shop they where like "it will take more 45 min" ... TO MAKE
        NOT TO DELIVER...
        That means we wait for 30min for food and when we call them, then they inform us that you have to wait more 45min for eat food.
        THIS IS WHAT THE DOMINO'S PROVIDE SERVICE...
        and take service tax 5.6%
        please check the attached pics for proof
        +2 photos
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          Nachiket Bhatwadekar
          from Chennai, Tamil Nadu
          Sep 15, 2016
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          Address: Mumbai City, Maharashtra, 400055
          Website: www.dominos.co.in

          I had ordered Pizza online through www.dominos.co.in at 9.58pm on 14th September 2016. I made payment through my Paytm wallet . The payment of Rs.505 was deducted from my Paytm wallet towards BILL DESK Order ID GPT[protected]. However - i did not receive any pizza delivery nor any calls from Dominos. The paytm customer service confirmed that the payment is done.

          I am experiencing this kind of bad service from dominos twice in 2 months.
          Domino's Pizza customer support has been notified about the posted complaint.
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            V
            Vrinda Shetty
            from Mumbai, Maharashtra
            Sep 15, 2016
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            Address: 400053

            I bought one pizza mania for my son on 13sep 2016 at around 8pm the topping was onion, the pizza was hot and tempting but the moment we had it the topping seemed ok but the Base was too hard and tough to bite into, we literally had to pull the pizza from our mouth, which made our pizza eating into a funny experience, please look into the matter no doubt the topping of pizza has to be tempting but the real hero of the pizza has to be it's base
            Domino's Pizza customer support has been notified about the posted complaint.
            We have order pizza...
            Nd they says that we...
            We haven't oder that thing...
            Nd misbehaving with us
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              M
              Mohit07
              Sep 14, 2016
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              Address: New Delhi, Delhi, 110068
              Website: www.dominos.co.in

              I ordered pizza at 9:49 Pm. order no was 332. order was placed dominos saket and delivery address was chatterpur which is at half an hour distance but pizza was not delivered till 2 hrs. after 2 hrs its has lost its essense and taste and even restraurent executives were not cooperative.
              please look into the matter
              mobile: [protected]
              email id: [protected]@gmail.com
              Domino's Pizza customer support has been notified about the posted complaint.
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                N
                Nick199030
                from Kolkata, West Bengal
                Sep 14, 2016
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                Address: 500028
                Website: Dominos Pizza Mehdipatnam,Hyderabad

                If you do not wish to Offer PIZZA'S ON A Buy 1 Get 1 offers within the time zone please stop this offer immediately. Its a waste of money because both of your pizzas were disgustingly chilling and hard as rusk. I wish international brands never came in India if the had to feed people filthy food just for the sake of money. We pay for what we eat and this is the 2nd time that Mehdipatnam (Hyderabad)Domino's has done this to me even after having an discussion with the "SO CALLED" Manager of Dominos Mehdipatnam(hyderabad) Branch that i have not liked the food there recently of which my fried Wasmi Alam had already complained, but the manager still had the courtesy to send in the box with some cheese on it and didn't even feel he should have sent it warm. I gave a damn but i need my full refund immediately for the food is in the Litter Bin and if you wish you can take it back and resell it.
                Domino's Pizza customer support has been notified about the posted complaint.
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                  J
                  Jaganatha Kamath
                  from Tiruchirappalli, Tamil Nadu
                  Sep 14, 2016
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                  Address: Ernakulam, Kerala, 682011
                  Website: www.dominos.co.in

                  I(Jairam Kamath) had ordered Pizza vide order No: 185 at 8:53PM on 14.09.2016. The order was allotted to your Restaurant at M.g.road, Cochin, First Floor, No.39/4153 M.g. Road, ravi Puramernakulamcorporation, cochin - 628316. As the Pizza was not delivered within a reasonable time, we had made a call to your restaurant at 9:37PM upon which we were promised that delivery will be made in another half an hour. But the delivery was not made within that time. So we made a further call at 10:07PM upon which we were promised that delivery will be made in another half an hour. Even after the expiry of this time, we had not received the delivery. So we made a third call at 10:38PM. The response was that it will take some more time may be within 10 minutes(no commitments made). Finally we got the delivery at 11:00 PM only. We are ordering Pizza for eating and not for staying hungry for more than 1.50 hours. I think i will never again feel like ordering Pizza from Dominos.
                  Domino's Pizza customer support has been notified about the posted complaint.
                  I had ordered pizza yesterday and expecting chesse burst as ordered but i feel sad to be cheated by you guys as there was no chese burst in pizza, its worst thing you are doing to your customers please dont cheat someone who helps who you running your business
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                    S
                    shweta l
                    from Raipur, Chhattisgarh
                    Sep 14, 2016
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                    Address: Bhopal, Madhya Pradesh, 462026
                    Website: www.consumercomplaints.in/dominos-pizza-b100147

                    We have placed the order online of veg extra vaganza order no.143 placed today date 14/09/2016..we have received the coupon code of one plus one extra offer but the senior officer Sourabh Singh of the of outlet of Domino's Bhopal.said that this offer is not valid and mislead about discount offer and totally did unethical behavior...and made an argument and misbehaved regarding the order..We have his online recording..so please look into the matter.
                    Domino's Pizza customer support has been notified about the posted complaint.
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                      V
                      vimal narola
                      from Surat, Gujarat
                      Sep 14, 2016
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                      Address: 395004
                      Website: Www.dominos.com

                      Why dominos charge service tax (St) on free home delivery?
                      Its not service but its kind of sale so they are not authorise to charges such tax.
                      But they should charge vat on sale but not st. On online order of pizza why dominos charge st? Screen shot of letter of depy. Commissioner for regarding this issue is attached. I also research on internet for this.
                      +1 photos
                      Domino's Pizza customer support has been notified about the posted complaint.
                      I have cancelled an order. I recieved a msg saying refund initiated but i did not recieve the money
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                        Nikhil9999961870
                        from Gurgaon, Haryana
                        Sep 14, 2016
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                        Resolved

                        Address: 122001
                        Website: www.dominos.co.in/feedback

                        Hi all,

                        I did my life’s biggest mistake of daring to enter domino’s outlet ar sector-29, gurgaon.
                        I checked in the restaurant on 12th september around 1:30 pm n order 3 veg singles and a coke.
                        The pizza came in all in terrible condition and the pizza base was also not even baked properly. On requesting to change the same from the people at the billing counter they saw and called the shift manager named mr. Arshad.
                        Mr. Arshad in spite of accepting the fact that the pizza’s are no proper started saying “ sir chup chap isko khalo acha rhega for your health “ and along with it he took the photograph of the piiza and went off back to the counter.

                        Seeing his behaviour i asked him to stop and took out my cellphone to take his photograph and he hurriedly turned back. As i just tried taking his photograph again he started beating me and my brother along with other staff member.
                        Somehow due to other customer’s intervention they stopped but continued abusing us in front of all the staff members. That beating and abuses were something which was shocking for all the customers and heartbreaking for me.

                        Icing on the cake was after this first round of beating mr. Arshad came wearing black t-shirt and started saying that if you have guts den dare to reach your car parking outside also and he went outside the outlet threatening that your dead bodies will reach home today.


                        Seeing all this we called up police helpline and as the pcr van came in they after verifying all this in the camera recording asked to get the fir filed up going to the police station for which mr. Arshad started pleading with a sorry and all and all requested not to escalate this matter.

                        I went off hurriedly with a heavy heart as i had to rush to the airport. After that and then most shocking thing was the call that i got from the police station that mr. Arshad is filing up a case against me for misbehaving inside the store.


                        I need to know is this the policy of domino's to beat up customers and then file a complaint against him only?

                        The most annoying thing is that after this whole scenario i got to know that mr. Arshad has even been involved in eve teasing and other misbehaving activities and still no response after this all as well.
                        I would also like to bring to your notice that all other customers present at the store were like sharing numbers with me and all were ready to be the witnesses in the legal matters as well.

                        I need an explanation for this whole scenario failing which i will get this issue escalated into media in a very decent manner.

                        And for verifying all this scenario you can even get the camera recordings under scrutinization.

                        Regards,
                        Nikhil arora
                        Contact nos.

                        [protected]
                        [protected]

                        Order no : 26
                        Time : 1:14 pm
                        Oct 11, 2016
                        Complaint marked as Resolved 
                        Those people are way too expertised in threatening...even that manager had eve teasing complaints still no response
                        Domino's Pizza customer support has been notified about the posted complaint.
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                          Shraddha Banker
                          from Mumbai, Maharashtra
                          Sep 14, 2016
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                          Address: Ahmedabad, Gujarat, 380015

                          Dominos gas been repeatedly giving discount offers which can be redeemed only online and their third category website never accepts discount coupon codes. They charge crazily on pizzas and when we call and say the website is not accepting code the staff says sorry we can't do anything take it without discounts or leave it . I had this experience couple of times now at Dominos outlet at Himalaya Mall Ahmedabad.
                          I look forward to some strict action in the matter as we spend lot of amount on this n get this rude behaviour in return .
                          Domino's Pizza customer support has been notified about the posted complaint.
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                            ggmannu
                            from New Delhi, Delhi
                            Sep 14, 2016
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                            Address: Faridabad, Haryana, 121003
                            Website: www.dominos.co.in

                            I placed an online order on dominos website for amount rs 510, my order automatically got routed to - sector-16, sco-24, sector-16, urban estate faridabad, faridabad-121002, ph. No.[protected], [protected],... After this i received a call from form the same restaurant that they will not be able to deliver my order and transferred the order to — crown interior mall, faridad - dominos, i had a word with anmol singh, and he told me that now i have to pay rs 552 and the reason he gave is that this menu price list is decided by dominos only and there is nothing we can do.
                            Domino's Pizza customer support has been notified about the posted complaint.
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                              Anitha Bollineni
                              Sep 14, 2016
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                              Address: Hyderabad, Andhra Pradesh, 500049
                              Website: www.dominos.co.in

                              I have ordered food online through website www.dominos.co.in
                              Order made on : 19th sep 2016
                              Ordered items : veg extravaganza, chef's veg wonder - 2 medium sized pizzas's

                              Amount deducted from card : 1202 inr
                              Order no : 6
                              Status : successful

                              Complaint : not recieived pizza's

                              I made several calls to dominos enquiring about my order and they mentioned they did not received my order and after 4 or 5 hours they called me and mentioned it is website issue and they will cancel order and refund money but amount has not been credited back and concern on the complaint raised with number your guest feedback reference id is: 1691478 with dominos and no response or a call made to me.
                              +1 photos
                              Domino's Pizza customer support has been notified about the posted complaint.
                              Nov 30, 2016
                              Updated by Anitha Bollineni
                              I have made a complaint to bank to dispute this transaction and surprising DOMINO's mentioned that they delivered Pizza's without delivering and Bank is dealing this with Domino's .

                              Worst response on complaints given through Customer support .

                              First time I have registered complaint in this website and doesn't seems to be o[censored]se as there is no update on my complaint .

                              Thank you
                              Anitha
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                                J
                                Jyotiawahan
                                from Ludhiana, Punjab
                                Sep 11, 2016
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                                Address: Ludhiana, Punjab, 141014

                                I always order from the same centre at around 10 to 10:30 pm. This time when I ordered at 10:30 as per the rules of last order till 11pm, he refused to deliver saying delivery boy is scared to go at this time . I am very disappointed .my area Daba also comes in Ludhiana so if you claim to deliver it all over city, how anybody can refuse. Moreover it is just 5 km from the dominos .iam unhappy with the service.
                                Domino's Pizza customer support has been notified about the posted complaint.
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                                  Pratick Jain
                                  from Mumbai, Maharashtra
                                  Sep 11, 2016
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                                  Address: Mumbai City, Maharashtra, 400012

                                  I have been regular customer of dominos
                                  Bt since last couple of months i m disliking it
                                  I order pizza from dominos byculla near anja school
                                  From past couple of months everytime i call i mostly order pizza combo which contains four pizzas tomatoe onion capsicum and corn
                                  Bt everytime dey r saying pan pizzas are available which is more costly
                                  Where the hell is the stock den from past couple of months i m hearing this thing only
                                  Everyone would expect to get stock as soon as possible especialy in such big food companies
                                  So i m disapointed n want to give complain in every possible sight regarding dis
                                  I now personaly think they are making us fool or the wanna charge more
                                  Domino's Pizza customer support has been notified about the posted complaint.
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                                    Tej44
                                    from Patiala, Punjab
                                    Sep 11, 2016
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                                    Address: Ludhiana, Punjab, 141401
                                    Website: Www.dominoz.co.in

                                    TODAY I ORDERED TWO PIZZA'S. But the quality which i got was so dumb that we needed to throw the pizza out.. The toppings were so poorly done.. The paneer and the capsicum were stale.. The base wasn't crispy at all.. The pizza's were of 500/- which wasn't worth .. Totally wastage of money.. Last tym when I ordered the pizza I was delivered late.. Now the quality falls.. Now I am very upset with ur service that u are providing..
                                    +1 photos
                                    Domino's Pizza customer support has been notified about the posted complaint.
                                    Sinhgad rd, pune branch of dominos hung up the phone in mid conversation.
                                    Extremely weird behaviour, unsocialized non cooperative staff . Ridiculous service
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                                      Ragu GouTham
                                      from Chennai, Tamil Nadu
                                      Sep 11, 2016
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                                      Address: 600090
                                      Website: pizzaonline.dominos.co.in

                                      Pizza was not taken into order, but the money was promptly debited from my bank account.I called the customer support for domino's and they told they will return the amount within 7 days.But there was not a single call from them to know the problem.Neither did they mail me.I had a lot of trust on domino's pizza up till this very moment.I need my money back as soon as possible.
                                      Domino's Pizza customer support has been notified about the posted complaint.
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                                        Sumit Bohra
                                        Sep 10, 2016
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                                        Address: Jaipur, Rajasthan, 302004
                                        Website: www.consumercomplaints.in

                                        I took the offer buy 1 get 1
                                        In that i selected two pan pizzas from signature costing 425 and two pan pizzas from supreme costing 480
                                        unneccasaryily the billing person clubbed the signature with supreme and charged higher and when i told him about this, he told me that sir you are wrong i have done right
                                        and then i called upon the store incharge then i talked to him, then he told sir sorry
                                        main apko pepsi de deta hu
                                        this is the worst thing at dominos.
                                        Domino's Pizza customer support has been notified about the posted complaint.
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